Senior Customer Experience Manager

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative financial operations platform that empowers companies to conserve both time and costs. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping with intelligent features to optimize every dollar and hour spent. More than 50,000 businesses—ranging from family-owned farms to e-commerce leaders and space tech innovators—have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in transactions annually.Our investors include renowned firms such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside over 100 angel investors who are founders or executives from top companies. The Ramp team is composed of exceptional leaders hailing from prestigious financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s Most Influential Companies.About the PositionRamp is seeking a dynamic Associate Manager to spearhead our Customer Experience (CX) team—the frontline representatives who embody the Ramp ethos for thousands of customers daily. This pivotal leadership role emphasizes our live phone support while ensuring that our standards are upheld across various channels, including chat and email. As a leader, you will cultivate a high-performance culture and set the tone for excellence and engagement, guiding your team to deliver outstanding service and support to our valued customers.

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

Customer Experience ManagerJoin Glimpse as we redefine customer experience in the CPG sector! Located in New York City, this full-time, in-person role is your opportunity to lead the success of our mid-market and enterprise customers.About GlimpseGlimpse stands at the forefront of AI technology for Consumer Packaged Goods (CPG) brands. We automate essential back-office processes such as deductions management, revenue recovery, and cash application. Since our inception in April 2024, we've rapidly grown to serve over 200 clients and secured $52 million in funding from esteemed investors like a16z, 8VC, and Y Combinator.Our AI agents efficiently handle deduction data retrieval, charge validation, cash application automation, and dispute resolution for invalid claims. For instance, a single Glimpse agent successfully reviewed 17,000 deductions in less than 24 hours, uncovering over $10 million in recoverable revenue for a $1 billion CPG brand.Role OverviewAs a Customer Experience Manager, you will take charge of ensuring our customers' success on our platform. This dynamic role requires hands-on project management to facilitate data integrations, coordinate with customers for the necessary materials for dispute processing, and proactively drive customer satisfaction and success.You will also continuously enhance the customer experience by identifying areas for improvement, eliminating manual processes, and streamlining operations. This individual contributor role suits those who excel in ambiguous environments, act swiftly, and are passionate about transforming complex operational challenges into effective solutions.Key ResponsibilitiesOversee the post-sale journey for mid-market and enterprise clients, ensuring quick time-to-value while keeping customers engaged and achieving measurable results.Manage complex onboardings that involve multiple stakeholders, working across internal teams and customer contacts to resolve data integration issues.Proactively engage with customers to gather essential context and materials for effective dispute workflows.Monitor customer health and usage, identify potential risks early, and intervene proactively to mitigate issues.Handle incoming support requests and escalations, responding promptly and effectively, while knowing when to involve other teams.Identify manual tasks and develop systems to automate or enhance these processes over time.Translate customer feedback into actionable insights for product development, acting as the voice of the customer within our engineering and product teams.Collaborate with Account Managers on renewal and expansion discussions using customer adoption and health metrics.Desired QualificationsTop Qualities We SeekThe ideal candidate will possess a strong passion for customer success, exceptional project management skills, and a proactive approach to problem-solving. We are looking for individuals who can navigate ambiguity and deliver results swiftly.

At StubHub, we are dedicated to transforming the live event experience on a global scale. Whether someone is seeking to attend their inaugural event or their hundredth, our goal is to provide unparalleled joy from the moment they begin their ticket search until they step through the venue gates. This commitment extends to our sellers, ensuring that from fans selling a single ticket to promoters managing a global stadium tour, StubHub remains the safest and most convenient platform for millions of fans worldwide.As a Strategy & Analytics Manager within our team, you will occupy a pivotal role that bridges analytics, strategy, product management, operations, and finance. Your expertise in analytics will empower you to pinpoint high-impact efficiency opportunities, enabling you to influence cross-functional teams and drive strategic initiatives effectively. Join us in our mission to elevate customer experiences!

Join Headway as a Senior Data Science Manager specializing in enhancing Customer Experience. In this pivotal role, you will lead a team of skilled data scientists to leverage data insights that drive customer satisfaction and loyalty. Your expertise will be crucial in developing innovative strategies that improve customer interactions and overall experience.At Headway, we are at the forefront of transforming customer experiences through data-driven decisions. We value creativity, collaboration, and a passion for problem-solving. If you are ready to make a significant impact in a dynamic environment, we want to hear from you!

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Parachute Health is revolutionizing post-acute care with our cutting-edge digital ordering platform that streamlines the procurement of medical equipment and supplies. We replace outdated, error-prone paper and fax methods that impact over 30 million patients annually, delivering a system that is ten times faster. Our platform connects an extensive network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients receive the essential products they need swiftly and efficiently. Join our team and contribute to enhancing patient care. About this Role: At Parachute Health, we believe in the transformative power of technology in healthcare, making it more efficient and accessible for everyone—especially patients. As a Customer Experience Associate, you will be instrumental in ensuring that healthcare providers, suppliers, and patients receive the necessary support to navigate our platform seamlessly. You will gain an in-depth understanding of the healthcare landscape while delivering exceptional customer support. As a proficient user of the Parachute Platform, you will assist users through various channels: phone, chat, and email, troubleshooting issues and ensuring smooth order management. Whether addressing questions, solving problems in real-time, or collaborating with internal teams to enhance workflows, your efforts will directly impact patient care. As a Customer Experience Associate, you will:Engage new users of the Parachute platform via live chat, email, and phone, establishing a relationship and ensuring they feel welcome and comfortable while knowing where to find assistance.Provide top-notch customer support, addressing inquiries and resolving issues efficiently.

About Us: Rent the Runway (RTR) is revolutionizing the fashion industry with its innovative Closet in the Cloud concept. Established in 2009, RTR has disrupted the $2.4 trillion fashion market by offering women a more joyful, sustainable, and economically savvy means to enhance their daily attire. As a premier destination for circular fashion, RTR provides unlimited access to its shared closet through customizable subscription options, one-time rentals, or direct purchases. With designer apparel and accessories from a myriad of brand partners, RTR leverages proprietary technology and a unique reverse logistics operation. Under the guidance of CEO and Co-Founder Jennifer Hyman, RTR has earned a spot on CNBC’s “Disruptor 50” list five times in a decade and has frequently appeared on Fast Company’s Most Innovative Companies list. Hyman herself has been recognized in the “TIME 100” as one of the world’s most influential people and hailed as one of People magazine’s “Women Changing the World.” About the Job: In the role of Manager, CX BPO, WFM & Programs, you will play a pivotal part in maintaining exceptional service standards across both our onshore Customer Experience team and our offshore partners. Your responsibilities will encompass overseeing workforce management (WFM) for these teams, ensuring optimal scheduling and efficiency in delivering top-notch customer service. This position requires working four weekdays and one weekend day, to be determined during the interview process. While fully remote options are available, a hybrid model with at least one office visit per week to our Brooklyn, NY location is preferred. What You’ll Do: Lead our BPO program as the primary contact, ensuring cohesive integration between internal and outsourced teams. Uphold service excellence by tracking and reporting on key performance indicators (KPIs) such as SLAs, contacts per hour, quality scores, and CSAT. Collaborate with stakeholders and cross-functional teams to drive performance enhancements and implement process improvements. Serve as a subject matter expert on all aspects of RTR. Utilize operational insights, best practices, and analytics to identify gaps and trends, fostering continuous improvement throughout our operations. Travel to outsourcing sites as required, approximately 2-3 times per year. Collaborate with Customer Success Managers (CSMs) and BPO leadership to implement improvements. Participate in weekly, monthly, and quarterly business reviews and workforce management discussions. Facilitate workforce management (WFM) for both onshore and offshore teams to ensure...

Are you an expert in front office investment management passionate about helping firms revolutionize their trading and portfolio management operations through cutting-edge technology? Do you excel at building high-performing consulting teams that execute complex SaaS implementations with accuracy and collaboration? If guiding clients through transformative front office solutions while utilizing advanced technologies and AI-driven tools excites you, we invite you to join our innovative team at Ridgeline. As the Customer Experience Manager for Front Office Consulting, you will lead a skilled team of functional consultants tasked with delivering comprehensive implementations of Ridgeline’s enterprise cloud platform across trading, portfolio management, and compliance workflows. You’ll manage functional delivery across multiple concurrent projects while developing a scalable consulting practice designed to achieve exceptional customer outcomes. In this role, you will define delivery standards, enhance cross-functional collaboration, and advocate for modern tools—including AI technologies like ChatGPT, OpenAI models, and Claude—to improve implementation quality, consulting effectiveness, and operational efficiency. At Ridgeline, our work culture is as significant as our achievements. We foster ownership, prioritize growth, and communicate with openness. We assume positive intent, take action, and focus on solutions. We celebrate successes, learn from challenges, and thrive in a resilient, collaborative, high-performing environment. If this resonates with you, we would love to connect!

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

About WarpWarp stands at the forefront of AI-driven employee management, offering a seamless platform that automates payroll, multi-state compliance, benefits, and IT management. With the trust of over 1,000 companies, we believe that the future of successful enterprises lies in eliminating unnecessary work, not merely adding features. Our AI agents expertly navigate government portals, manage tax accounts, resolve compliance issues, and handle forms proactively, allowing companies to scale effortlessly from 5 to over 500 employees without the need for additional HR resources.Unlike traditional platforms that only track operations, Warp completely manages them, employing meticulous engineering and a philosophy focused on simplification to tackle complexities that others avoid. The goal is straightforward: our system operates in the background while you concentrate on growing your business.As one founder described it: "Using Warp is akin to the first time I experienced Linear or Superhuman — the epiphany that payroll can function seamlessly."Supported by a $25 million investment from Sound Ventures, Y Combinator, and founders from Dropbox, Replit, OpenAI, and Cruise, our team of approximately 34 members hails from top-tier companies like Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.About The RoleAs a Customer Experience Specialist at Warp, you will be the primary advocate for our customers and a product expert on the Warp platform. You will be part of our expanding Customer Experience team, reporting to the Head of Customer Success. Your role will involve providing comprehensive support to customers, guiding them through inquiries and challenges, and translating their feedback into actionable insights for our engineering and product teams. This is not a standard ticket-submission position; you will be a vital partner in resolving customer issues from start to finish, proactively addressing potential problems before they escalate.What You’ll DoEngage with customers in real-time through chat, Slack, and email, ensuring high-quality service and prompt responses.Assist new customers with payroll implementation and process setup.Resolve complex payroll issues, including tax notices and payment discrepancies.Cultivate deep knowledge of the Warp platform and act as an internal resource for the team.Collaborate with engineering on customer issues by setting context, replicating problems, and ensuring resolutions rather than just escalating cases.Convert customer-reported issues into clear, well-documented technical briefs for engineering and product teams to act upon.Identify recurring or significant issues and communicate them to leadership with actionable recommendations.

About Futu US Inc.:Futu US Inc. is a leader in the financial services sector, comprising two SEC-registered broker-dealers and a cryptocurrency brokerage, all under the esteemed Futu Holdings Limited (Nasdaq: FUTU).Our mission is to transform the investing landscape through our innovative digital brokerage and wealth management platform, enhancing the investment experience for our clients.Key Entities:Futu Clearing Inc.: An SEC-registered FINRA member providing premium clearing and execution services globally.Moomoo Financial Inc.: An SEC-registered FINRA member offering retail investors access to both U.S. and Asian securities markets, backed by our team's expertise.Moomoo Technology Inc.: Delivering a data-rich trading platform that provides unparalleled insights and tools for enhancing trading strategies (note: not a licensed broker-dealer).Explore more about our entities and affiliates to discover the future of investing with confidence and innovation.About the Role:We are seeking a dynamic and licensed Financial Customer Experience Associate to spearhead moomoo’s in-person activations at our NYC Brand Store. This role involves driving sales, fostering customer relationships, and providing live support. You will combine your financial knowledge, client management skills, and leadership in events to create an exceptional in-person experience for our customers. Responsibilities include overseeing store operations, acquiring clients, offering licensed investment advice, and ensuring adherence to FINRA and SEC regulations. This hands-on role is ideal for individuals who thrive in energetic environments, excel in client engagement, and possess a strong passion for finance and the U.S. stock market.

Join our dynamic team as a Guest Experience Manager, where you will play a pivotal role in enhancing the guest journey. You will be responsible for ensuring that every visitor has a memorable experience through exceptional service and attention to detail. Your leadership will inspire a culture of excellence, fostering a welcoming environment for all.

Are you an experienced project leader excited by the opportunity to innovate and enhance traditional processes within the investment management sector? Do you excel at rallying diverse teams around ambitious initiatives and guiding intricate enterprise software projects to successful completion? If you are a strategic communicator with a knack for customer engagement, operational excellence, and technical execution, we would love to have you join our dynamic team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will spearhead transformative implementations of our enterprise cloud solutions. Your role will involve collaborating closely with both internal teams and client stakeholders to define project scope, develop execution strategies, and ensure smooth delivery. Your consultative mindset, professional demeanor, and exceptional organizational skills will be vital in managing timelines, budgets, and quality. In this fast-paced environment, you will utilize leading-edge technologies, including AI tools like ChatGPT, to achieve outstanding results and enhance client satisfaction.At Ridgeline, our work culture is just as important as the products we create. We foster an ownership mentality, prioritize growth over comfort, and value transparent communication. We believe in positive intent, act decisively, and focus on providing solutions rather than just identifying problems. Celebrating victories and learning from challenges are integral to our resilient, collaborative, and high-achieving culture. If this resonates with you, we are eager to connect!You must be authorized to work in the United States without the need for employer sponsorship.

About Nabis Nabis is the leading licensed cannabis wholesale platform globally, distributing over $1 billion worth of cannabis products each year from a diverse range of brands to retailers in California, New York, and Nevada. Our mission is to facilitate cannabis discovery by enhancing choice, access, and innovation. Through cutting-edge and scalable infrastructure, we aim to revolutionize the cannabis landscape. At the forefront of this dynamic sector, we are developing a technology-first platform designed to scale the entire cannabis industry. Supported by Y Combinator and influential investors, including Stanley Tang (Co-Founder of DoorDash), Joe Montana (NFL Hall of Famer), Paul Buchheit (creator of Gmail), and Justin Kan (co-founder of Twitch), Nabis is swiftly expanding in the U.S., with aspirations to become the most extensive and impactful cannabis distribution network worldwide. Why Join Nabis? Competitive hourly wage ranging from $20 to $23, paid weekly (note: NYC minimum wage is $17.00/hr as of January 1, 2026). Be part of the fastest-growing cannabis startup! Comprehensive medical, dental, and vision benefits available for all full-time employees. Paid safe and sick leave in accordance with NYC’s Expanded Earned Safe and Sick Time Act (ESSTA). Collaborate with a diverse team that shares a common goal, fostering a vibrant and energetic workplace culture! The RoleThis position is based in New York and supports Nabis' expanding presence in the New York market, collaborating with brands and retail partners compliant with New York State Office of Cannabis Management (OCM) regulations. The Customer Experience Associate will serve as a vital extension of Nabis operations, ensuring alignment between our brand partners and daily operational activities. The ideal candidate is punctual, detail-oriented, empathetic, and possesses excellent communication skills. They will thrive in customer service scenarios and operational settings. Key Responsibilities: Deliver exceptional support to both internal and external Nabis partners, including brands and retailers. Assist customer experience managers with various projects as needed. Provide general support to Operations Managers. Handle multiple inbound and outbound communications via calls, emails, and chats. Maintain key performance indicators, including response times and missed call rates, at or above team averages. Oversee communications to keep other departments informed and responsive.

About the TeamAt DoorDash, we are dedicated to empowering local economies by creating innovative last-mile delivery technology. Our mission is to connect individuals with the local businesses they cherish, fostering growth in both commerce and community.The Consumer Retention Marketing team plays a pivotal role in cultivating enduring relationships with our customers. We achieve this through personalized, scalable, multi-channel experiences designed to elevate engagement and long-term value. Our focus is on linking consumers with the most pertinent products, merchants, and moments across DoorDash's diverse ecosystem, including emerging verticals such as Grocery, Convenience, Alcohol, and Retail, along with significant seasonal and cultural occasions.About the RoleAs the Senior Manager of Consumer Lifecycle Marketing for New Verticals & Occasions, you will oversee two synergistic teams:New Verticals: Engaged in ongoing lifecycle strategies that enhance adoption, engagement, and retention in burgeoning categories like Grocery, Convenience, Alcohol, and Retail.Occasions: Concentrated on impactful seasonal and cultural moments (e.g., Valentine’s Day, New Year’s) that stimulate substantial growth across both New Verticals and the Marketplace (Restaurants).This role necessitates a leader adept at simultaneously managing continuous lifecycle strategies and intricately planned, moment-driven campaigns, requiring a blend of strategic foresight and operational excellence.You will define and refine the lifecycle vision across both domains, translating business objectives into effective CRM strategies, while leading a dedicated team to execute high-quality, data-driven campaigns via email, push notifications, SMS, promotions, and in-app messaging. Collaborating closely with Lifecycle Marketing Leads and cross-functional stakeholders, you will ensure a unified approach to strategy and execution.