Implementation Manager at Hightouch | Remote

About HightouchHightouch is a cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, empowering marketers to rapidly create content, strategize campaigns, and execute initiatives with remarkable speed and effectiveness.We are uniquely positioned at the convergence of two pivotal technolog…

About HightouchHightouch is a cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, empowering marketers to swiftly create content, strategize campaigns, and execute plans with exceptional speed and effectiveness.Positioned at the forefront of two significant technological advancements—large language models (LLMs) and agentic AI, alongside the widespread adoption of cloud data warehouses such as Snowflake and Databricks—Hightouch has emerged as a leader in AI marketing. We proudly partner with industry giants including Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 other renowned brands.Our team is committed to making a meaningful impact for our clients. We tackle challenges with a first-principles approach, operate with agility, and foster a culture of compassion and kindness. We seek team members who are effective communicators, possess a growth mindset, and are driven and resilient in the pursuit of our collective goals. About The RoleThe AI Strategy Consultant role is fundamentally focused on driving marketing strategy and transformation within enterprise organizations.In today’s landscape, marketing communications are often planned weeks in advance based on internal schedules and priorities. Each email, push notification, and campaign typically involves a team of 3-5 individuals and numerous steps to implement. Our clients turn to us for a transformative approach to marketing: utilizing AI agents to rapidly understand consumer preferences and deliver personalized marketing and product experiences to each customer. Strategy Consultants are pivotal in turning this vision into reality.In this role, you will collaborate with a dynamic and creative team of machine learning and product engineers, product designers, and fellow Strategy Consultants to deploy groundbreaking use cases with top customer-facing brands worldwide. Your mission is to identify the most impactful opportunities for our clients, glean insights from our decision engine, and recommend new campaigns or adjustments that can lead to superior outcomes.You will deeply integrate with our clients' marketing organizations, partner with their teams, analyze data, and navigate the product landscape to help us scale effectively. This role requires a curious and analytical mindset, a keen intuition for product, and the ability to leverage insights to empower clients in making better decisions.No two days will be the same, but you can expect to:Oversee all phases of AI decision-making use case delivery while collaborating with cross-functional teams.

About HightouchHightouch is an innovative AI platform tailored for marketing and growth teams. Our AI agents revolutionize marketing workflows, enabling marketers to efficiently craft content, strategize campaigns, and execute initiatives with remarkable speed and effectiveness.At Hightouch, we stand at the convergence of two pivotal technological advancements: the evolution of Large Language Models (LLMs) and agentic AI, alongside the rapid adoption of cloud data warehouses like Snowflake and Databricks. Leveraging these trends, we have established ourselves as a frontrunner in AI marketing, partnering with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team is dedicated to making a significant impact for our customers. We tackle challenges through first-principles thinking, act swiftly and efficiently, and uphold a culture of compassion and kindness. We seek team members who are exceptional communicators, possess a growth mindset, and are driven and persistent in achieving our collective goals.About The RoleThis pivotal role focuses on enhancing partner-sourced revenue through strategic technical alignment with Snowflake, Databricks, GCP, and the wider MarTech & AdTech ecosystem.In this position, you will function as a go-to-market strategist and operator rather than a conventional Solutions Engineer, managing multiple deals simultaneously through partner influence rather than direct sales cycles. Your contributions will assist partners and their clients in designing optimal solutions, expediting time-to-value, and fostering joint adoption, all while maintaining robust technical credibility.We thrive on engaging with data engineers, product managers, marketers, and business leaders, adeptly translating technical concepts for diverse audiences. Your efforts will facilitate partner success and ultimately drive Hightouch’s partner-sourced revenue growth.

Join Hightouch as an Administrative Assistant, where you will play a critical role in ensuring the smooth operation of our office. You will be responsible for various administrative tasks that support our team and help us maintain our commitment to excellence. Your organizational skills will be key as you manage schedules, assist in project coordination, and facilitate communication across departments.

About HightouchHightouch is an innovative AI platform designed for marketing and growth teams. Our advanced AI agents revolutionize marketing workflows, empowering marketers to swiftly create content, strategize campaigns, and execute plans with remarkable speed and effectiveness.Positioned at the forefront of two significant technological advancements—large language models (LLMs) and agentic AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks—Hightouch has emerged as a leader in AI marketing. We proudly collaborate with renowned industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our focus is on delivering substantial value to our customers. We tackle challenges through first-principles thinking, prioritize efficiency, and foster a culture of compassion and kindness within our team. We seek individuals who are effective communicators, possess a growth mindset, and are driven and persistent in achieving success.About The RoleAs the Manager of Implementation Management, you will spearhead a talented team of Implementation Managers who play a critical role in customer onboarding at Hightouch. Your team will collaborate closely with customer stakeholders and internal partners to translate business needs into dependable technical solutions by designing appropriate strategies, configuring integrations, and guiding customers through the onboarding journey. Throughout this process, Implementation Managers will act as trusted technical partners, coordinating cross-functional efforts, navigating complexities, and eliminating obstacles, enabling customers to derive value promptly and confidently.You will be responsible for ensuring the quality, consistency, and reliability of customer implementations. This includes developing and scaling a high-performing team, establishing clear delivery standards, and guaranteeing that customers quickly and reliably experience the benefits of the Hightouch platform.This hands-on leadership position blends team management with profound technical knowledge. You will actively engage in solution design reviews, guide your team through intricate technical challenges, and lead critical escalations when necessary. You’ll collaborate closely with Customer Success, Product, and Engineering teams to identify systemic delivery issues and customer insights that can drive product and process enhancements.

About HightouchHightouch is the cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents transform marketing workflows, empowering marketers to efficiently create content, strategize campaigns, and execute plans with unprecedented speed and effectiveness.At Hightouch, we stand at the crossroads of two pivotal technological advancements: the evolution of large language models (LLMs) and agentic AI, coupled with the rapid adoption of cloud data warehouses such as Snowflake and Databricks. Riding these waves of innovation, we have emerged as a frontrunner in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our dedicated team focuses on making a significant impact for our customers. We tackle challenges through first-principles thinking, operate with agility, and foster a culture of compassion and respect among team members. We seek individuals who are excellent communicators, possess a growth mindset, and are driven and tenacious in achieving our objectives.About The RoleHightouch is on the lookout for a passionate Sales Development Representative to join our rapidly expanding team. In this pivotal role, you will be tasked with generating top-tier leads while establishing foundational processes and strategies for the commercial sales team. Your outreach will be directed towards engineers, marketers, and operations teams, so we are looking for a highly intelligent individual capable of engaging with diverse audiences.Your ResponsibilitiesEngage directly with potential agents that align with our ideal customer profile through cold calls, texts, emails, integrated marketing campaigns, LinkedIn outreach, and more.Collaborate with the growth team to conduct research and develop personalized outreach strategies for target accounts.Explore creative methods, channels, and strategies to guide prospects towards our free trial.As a member of our expanding SDR team, contribute to defining and refining sales processes, strategies, and tactics.Meet defined goals and consistently execute against them on a monthly basis.Utilize Slack to monitor new signups and engage them directly to schedule meetings with the sales organization and customers.

About HightouchHightouch is an innovative AI platform crafted for marketing and growth teams. Our AI agents revolutionize marketing workflows, enabling marketers to efficiently create content, devise campaigns, and implement strategies with unprecedented speed and effectiveness.Situated at the forefront of crucial technological advancements, Hightouch leverages the latest in large language models (LLMs) and agentic AI, alongside the swift evolution of cloud data warehouses such as Snowflake and Databricks. With these advantages, we have emerged as a leader in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.Our commitment is to create a significant impact for our customers. We tackle challenges using first-principles thinking, act swiftly and effectively, and foster a culture of compassion and kindness among our team. We seek individuals who are exceptional communicators, possess a growth mindset, and are determined to achieve our shared goals.About The RoleIn this pivotal role, you will lead a team of Technical Architects who act as the essential link between Hightouch and our premier Fortune 5000 clientele. You will be charged with building, nurturing, and expanding a world-class team responsible for managing the entire customer journey—from initial engagement to onboarding and ongoing success.Your blend of people leadership and technical expertise will ensure that our Enterprise customers derive maximum value from the Hightouch platform. You will take charge of enhancing your team's technical skills, establishing best practices for customer interactions, and spearheading strategic initiatives aimed at increasing customer retention and growth within our largest accounts.As a proactive leader, you will remain engaged in complex technical escalations while empowering your team to provide exceptional customer experiences. You will work closely with Sales leadership to devise strategies that boost platform adoption within large organizations and collaborate cross-functionally to gather customer insights that drive product innovation.

Role Overview Hightouch is hiring a Sales Development Manager based in New York City or Denver. This leadership role centers on guiding the sales development team, refining team processes, and shaping strategies to improve lead generation and conversion. The Sales Development Manager works closely with both sales and marketing, ensuring efforts are coordinated and information flows smoothly between teams. What You Will Do Lead and mentor the sales development team to achieve targets Optimize workflows and processes to support team efficiency Implement strategies that increase lead generation and conversion rates Collaborate with sales and marketing to align goals and share resources Who We’re Looking For Experienced leader with a background in sales development Proven ability to develop talent and build a culture of success Strong communicator who works well across departments Motivated to make a measurable impact on team performance Location This position is based in either New York City, NY or Denver, CO.

About HightouchHightouch stands as the cutting-edge AI platform tailored for marketing and growth teams. Our innovative AI agents revolutionize marketing workflows, enabling marketers to craft content, strategize campaigns, and implement initiatives with unprecedented speed and efficacy.We are uniquely positioned at the convergence of two pivotal technological advancements: the evolution of large language models (LLMs) and autonomous AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks. These advantages have propelled us to the forefront of AI marketing, collaborating with renowned industry players like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 other trailblazers.Our team is dedicated to making a significant difference for our clients. We tackle challenges with a fundamental approach, act swiftly and resourcefully, and foster a culture of compassion and kindness. We seek team members who excel in communication, embrace a growth mindset, and show tenacity in the pursuit of our ambitions.About the JobAt Hightouch, we are leading the Data Activation movement, empowering organizations to utilize their data warehouses as the definitive source of truth for all operational requirements. As our customer base expands rapidly, you will play a vital role in ensuring that the most innovative companies develop a deep, lasting affinity for Hightouch.Our Solutions Engineers are pivotal in ensuring that customers’ initial interactions with Hightouch’s platform are flawless, resulting in strong and lasting partnerships. They collaborate closely with Account Executives (AEs) to guide potential customers through the pre-sales journey, providing customized demonstrations and proofs-of-concept (POCs) that lead to a decisive "Product Yes." Solutions Engineers possess an insatiable curiosity about customer needs and challenges, leveraging their extensive Hightouch product knowledge and robust technical understanding of data warehousing, ETL/ELT, and API integrations to craft optimal solutions. They are skilled in relationship building, excel in project management, and serve as inspiring leaders who cultivate and develop their teams.You Will:Lead, mentor, and expand a team of Solutions Engineers, nurturing a collaborative, high-performing, and customer-focused atmosphere.Strategically partner with Hightouch AEs throughout the customer journey, delivering personalized demonstrations and customer POCs based on established criteria.Develop profound technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks)...

Revolutionize Customer Experience in BankingAt Prelim, we are transforming the way financial institutions onboard and engage with their customers. Our innovative platform supports essential banking operations for a diverse range of institutions across the U.S., from local community banks to expansive credit unions. As a rapidly growing, fully remote startup, we are dedicated to making banking services more accessible to all.Your Role in Our MissionWe are seeking a skilled Project Manager for Implementations to become a key member of our Implementation team. In this role, you will guide banks through their digital transformation efforts, managing numerous high-priority deployments concurrently, coordinating cross-functional teams, and ensuring that our banking clients achieve successful and timely launches.This is a hands-on position that blends organization with execution. You will serve as the conductor for intricate implementations while fostering strong relationships with banking executives and operations teams.Your ResponsibilitiesOversee several concurrent bank implementations with overlapping schedules, monitoring dependencies and risks to ensure projects are completed on time.Facilitate client communications and cultivate trusted relationships with stakeholders, from C-suite executives to operations staff, adeptly managing expectations and navigating challenging discussions.Coordinate efforts among cross-functional teams, including Implementation Associates, engineers, and Customer Success, to ensure seamless project execution and transition post-launch.Translate intricate technical requirements between clients and internal teams while safeguarding your implementation team from scope creep.Engage actively in hands-on configuration and debugging as necessary to keep projects progressing during resource limitations.Document solutions and identify opportunities for process improvements to enhance future deployments and team efficiency.Strategically escalate issues to sales and leadership when additional support is required to resolve critical challenges.Candidate ProfileOutstanding organizational abilities; you thrive on task lists and calendars.Excellent communication skills with both technical and non-technical audiences.Demonstrated ability to manage multiple complex projects simultaneously.Composure under pressure; you maintain your calm when clients are stressed and deadlines are tight.

Join Dealpath as an Implementation Manager and be a vital part of our dynamic team! In this essential role, you will gather and analyze the business requirements of new customers, configure Dealpath accounts after a sale, and conduct qualitative and quantitative analyses to enhance and streamline the implementation process. Why You Will Love This Role: Manage 6-8 implementations efficiently, ensuring customers are set up following product and industry best practices. Enhance current implementation processes to boost speed, efficiency, and customer satisfaction. Proactively identify growth opportunities within customer accounts. Collaborate cross-functionally with Dealpath’s product and sales teams to communicate customer feedback and resolve escalations. We’re Looking for Someone Who Is: A self-starter who thrives in a fast-paced, high-growth environment. Product-focused and eager to master new software solutions. Skilled at partnering, collaborating, and communicating effectively with both technical and non-technical colleagues. Curious about customer use cases and dedicated to developing solutions that drive efficiency. Innovative in finding new ways to serve customers and improve the implementation team's internal processes.

About HightouchHightouch is a pioneering AI platform tailored for marketing and growth teams. Our cutting-edge AI agents revolutionize marketing workflows, empowering marketers to craft content, strategize campaigns, and implement tactics with exceptional speed and efficacy.Hightouch stands at the forefront of two pivotal technological advancements: the evolution of large language models (LLMs) and agentic AI, alongside the swift adoption of cloud data warehouses such as Snowflake and Databricks. Leveraging these trends, we have established ourselves as a leader in AI marketing, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over a thousand others.Our dedicated team is committed to delivering substantial value to our clients. We tackle challenges through first-principles thinking, act swiftly and efficiently, and foster a culture of compassion and kindness. We seek team members who are excellent communicators, possess a growth mindset, and are driven and persistent in achieving our objectives.About the RoleWe are in search of a dynamic Regional Sales Leader to expand our Enterprise sales division. Reporting directly to the VP of Enterprise East, you will guide a team of Account Executives, providing vital feedback, coaching, and training to ensure quota attainment and robust account development. If you are a builder who thrives in creating new categories and is passionate about fostering empathetic, solutions-oriented, and high-impact teams, we encourage you to apply!Joining us means you will have the opportunity to make a significant impact!About YouWe are looking for a results-driven, motivated, and insightful sales leader who is dedicated to recruiting and nurturing a team that will secure new business within your designated territory. On a daily basis, you will oversee our Account Executives, assisting them in empowering our customers to achieve their desired business outcomes.

Join Hightouch as the Head of Revenue Operations and lead our efforts to optimize revenue generation processes. In this pivotal role, you will be responsible for developing and executing strategies that drive revenue growth, enhance operational efficiency, and support our sales teams. Your insights will shape our go-to-market strategy and ensure alignment across departments.

About UsCurbWaste is an innovative, venture-backed SaaS company dedicated to revolutionizing the waste and recycling sector. Our mission is to empower hardworking operators by providing them with sophisticated tools to streamline their complex operations.Having raised $50 million in funding and backed by leading investors, we proudly serve over 150 clients who depend on CurbWaste's comprehensive solution to optimize their businesses. As we embark on this journey, our goal is to establish ourselves as the go-to system for the waste management industry and support the unsung heroes who maintain our urban landscapes.At CurbWaste, we uphold high standards. Our core principles include:Prioritizing our customers and industryFostering an insatiable curiosityValuing resourcefulness over mere resourcesCollaborating as a team and learning togetherGoing the extra mileAbout the RoleWe are in search of an Implementation Manager who will oversee the entire onboarding process for small to medium-sized waste haulers transitioning to CurbWaste and CurbPOS. You will be responsible for managing SMB projects from initiation to launch, ensuring timelines are met, customer relationships are nurtured, data is migrated effectively, training is conducted, and cross-functional collaboration is seamless.This role requires independence and initiative—your focus will be on managing the onboarding process without extensive guidance. You will tackle configuration challenges autonomously and ensure that customers not only get set up on our software but also feel confident in using it. You will interact directly with business owners and operations managers at SMB haulers, often serving as their primary contact throughout the onboarding journey. When challenges arise, you will reset expectations, escalate issues with clarity, and drive towards resolution.Additionally, you will support your colleagues, contribute to process enhancements, and assist in developing the playbooks that elevate our implementation team’s effectiveness. If you take ownership of results—not just tasks—communicate proactively, and seek to deeply understand the operations of waste haulers, this is the position for you.What You'll DoOversee the entire onboarding lifecycle from discovery to go-live for SMB customers utilizing CurbWaste and CurbPOSConduct discovery calls to analyze customer workflows, identify pain points, and outline configuration needs prior to onboardingEnsure timely go-lives within designated cycle times, verifying that onboarding milestones are met before customers launchProactively manage customer expectations across multiple concurrent SMB projects, including timeline adjustments and scope modificationsLead data migrations involving cleanup, transformation, import validation, and accuracy verificationConfigure accounts with multi-service lines and resolve complex setup challenges for SMB clientsFacilitate third-party integrations, accounting system connections, and scalability as part of the onboarding procedureProvide customer training to empower users in software utilization and operational efficiency

Role Overview Mercury is hiring a Senior Implementation Manager to guide clients as they adopt our financial technology solutions. This role focuses on making sure each implementation runs smoothly and meets client needs from start to finish. What You Will Do Lead clients through the entire implementation process for Mercury’s fintech products Coordinate with teams across the company to ensure projects stay on track Troubleshoot issues and help clients integrate our solutions into their workflows Work to maximize client satisfaction and successful adoption Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

About HightouchHightouch is a cutting-edge AI platform designed for marketing and growth teams. Our innovative AI agents transform marketing workflows, empowering marketers to create engaging content, strategize campaigns, and implement strategies with unprecedented speed and effectiveness.Positioned at the forefront of two pivotal technological advancements—the evolution of large language models (LLMs) and agentic AI, alongside the swift adoption of cloud data warehouses like Snowflake and Databricks—Hightouch has established itself as a leader in AI-driven marketing, collaborating with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over a thousand others.Our team is dedicated to delivering significant value to our customers. We tackle challenges with a foundational approach, prioritize swift and efficient action, and cultivate a culture of compassion and kindness. We seek team members who excel in communication, embody a growth mindset, and are driven and resilient in reaching our objectives.About The RoleDo you have a talent for breaking down technical concepts? Are you eager to collaborate with prominent companies to address their most pressing challenges? We are in search of an Enterprise Solutions Engineer who is passionate about educating others, solving complex problems, and contributing significantly to our roster of major clients. You will join a skilled team of solutions engineers dedicated to deeply understanding customer challenges, innovating in data utilization, and simplifying processes for users. Our commitment to our customers and partners is paramount, and we evaluate our success based on our service to them.In partnership with our Account Executives, you will help eliminate technical and business-related barriers during the sales process, advocate for customer needs within relevant internal teams, and develop persuasive technical content. We thrive on engaging with data engineers, product managers, and marketers, while also skillfully translating technical concepts for our buyers. Our goal is to enhance our customers' experiences by providing tailored solutions for their data strategy and architecture challenges.Solutions Engineers at Hightouch regularly collaborate with both technical and non-technical stakeholders to comprehend their issues and devise innovative technical solutions together. Candidates from diverse backgrounds are encouraged to apply.

Role overview The Implementation Manager at healthee plays a key role in delivering health solutions for clients in New York, NY. This position leads the rollout process, working alongside teams from different parts of the company to ensure projects stay on schedule. Supporting clients throughout each stage is central to this role. Strong attention to detail and clear, effective communication are essential for success. What you will do Manage the end-to-end execution of health solution implementations for clients Coordinate with cross-functional teams to keep project delivery on track Guide and assist clients through every step of the implementation process Focus on improving client satisfaction and enhancing the user experience

Join Hightouch as a Senior Enterprise Solutions Engineer in New York, where you will play a crucial role in connecting businesses with their data. In this dynamic position, you will collaborate closely with clients to understand their needs, develop tailored solutions, and drive the implementation of our cutting-edge data integration platform.Your expertise will help clients harness the full potential of their data, enhancing decision-making processes and improving operational efficiency. If you are passionate about data solutions and eager to make an impact, we want to hear from you!

About Clarion Clarion is working to remove barriers in healthcare access. Today, medical professionals face an overload of calls, faxes, and scheduling demands. Patients often struggle to get timely care, which leads to staff burnout and lost revenue for clinics. The problem isn’t a lack of care, it’s a lack of capacity. Clarion’s AI-driven platform supports the entire patient journey. From appointment scheduling and rescheduling to managing referrals and prescription refills, our technology handles complex workflows and delivers interactions that feel natural to patients. We’ve raised $5.5 million from investors including Accel, Y Combinator, and Sequoia (Scout). Our founders bring experience from Ophelia, Medallion, and Counsel Health. Based in New York City, our team is moving quickly to improve healthcare access for all patients. Why Work With Us? Solving real problems: Our work impacts millions of patients and healthcare providers. Clarion’s AI agents outperform human schedulers, freeing up teams to focus on care. Proven traction: Clarion has grown revenue 10x in the past year and manages millions of interactions for clients, from virtual clinics to a major $5 billion health insurer. Experienced leadership: Our co-founders know healthcare deeply. The CEO is a physician trained at Stanford and Harvard with clinical operations expertise. The CTO is a former Amazon Alexa engineer who led AI/ML teams at Salesforce. Early-stage impact: Every team member shapes our company’s direction, processes, and culture. In-person collaboration: We work together at our NYC office. This focus on in-person teamwork helps us move faster, build strong relationships, and maintain a unified culture. What You Will Do Lead implementations from start to finish: Manage customer deployments from kickoff through go-live. Run discovery sessions, collect scheduling rules and clinic workflows, build project plans, track timelines, and coordinate with engineering and client teams to deliver on schedule. Own non-technical implementation tasks: Gather and organize client inputs to keep the implementation process smooth and aligned with customer needs. Location This role is based in our New York City office. In-person collaboration is a core part of our culture.

As the Manager of Implementation and Delivery at Avoca, you will play a pivotal role in ensuring the seamless execution of our projects. You will lead a talented team, overseeing the implementation of our solutions and ensuring that they meet client needs. Your expertise will be essential in driving efficiency, fostering client relationships, and delivering exceptional service.