Software Engineer - Market Data

About Clear Street:At Clear Street, our mission is to empower sophisticated investors with access to every asset across all markets through a seamless and unified platform designed for speed, transparency, and scalability.We provide our clients with cutting-edge technology, innovative tools, and exceptional service that were once exclusive to the largest financial institutions, all constructed on a modern infrastructure. Our comprehensive, cloud-native, end-to-end capital markets platform fuels investor growth today while revolutionizing their market interactions for tomorrow.For further details, please visit https://clearstreet.io. The Team:The FACT team is at the forefront of developing key data products that enable Clear Street’s systems and personnel to function with precision and efficiency. These products encompass security and pricing masters, corporate actions, and streaming market data, along with various essential reference datasets. The FACT team meticulously gathers inputs from a multitude of sources, including vendors, public channels, and internal units, curating them into comprehensive data products that serve as the definitive source of reference data within the organization. FACT Team Stack: C++, Rust, Go, Java, Python, gRPC, PostgreSQL, Snowflake, Kafka, Kubernetes The Role:We are seeking a talented and experienced Software Engineer to join our dynamic team, focused on constructing high-performance, real-time data pipelines to process financial market data, including security prices across various asset classes such as equities, options, futures, and more. In this pivotal role, you will be instrumental in designing, developing, and optimizing data pipelines capable of handling substantial volumes of data with minimal latency and maximum throughput, ensuring our systems can efficiently process and deliver market data in real-time.

Join Influur as an AI Data EngineerAt Influur, we are pioneering the development of the first viral agent in the influencer marketing industry, a revolutionary AI designed specifically for this purpose.This is not merely a tool or platform; it's an autonomous agent that can transform a campaign concept into a reality with minimal human input, directly connecting to 50 influencers in just one week.The Importance of Our Work: With three years of proprietary insights into viral content, we have established ourselves as a trusted partner for major record labels like Warner, Sony, and Universal. Our impressive roster of backers, including entertainment icons such as Sofia Vergara and Karol G, along with top-tier venture capital firms like Point72 Ventures, empowers us to deliver production-ready AI that generates substantial revenue.Our Competitive Advantage: What sets us apart is our unique combination of both data and distribution. Our exclusive data on thousands of influencers, coupled with direct relationships with those influencers, positions us uniquely for success in the AI era.Why Join Us Now: As we stand on the brink of a revolution where AGI agents will redefine middle-level work by 2027, we have a critical opportunity to shape the future of social media marketing. This is your chance to help build the defining viral agent in the industry.What We Seek: We are looking for exceptional builders who desire comprehensive ownership over their work, rather than being confined to a narrow role. This position transcends the traditional data engineering job, offering you the chance to manage the entire lifecycle—from raw video ingestion to the decision-making processes of autonomous AI agents in production. We provide significant equity for those eager to play a pivotal role in shaping the future of agentic AI.

We are seeking a skilled Market Data Developer to join our dynamic team in New York. In this role, you will be responsible for developing and managing market data solutions that support our trading and analytics platforms. You will work closely with cross-functional teams to ensure data accuracy and performance optimization.

Join Our Mission!At withco, we recognize that vibrant neighborhoods contribute significantly to the fabric of our communities. Unfortunately, these neighborhoods are increasingly losing their unique character as local businesses are replaced by corporate chains or vacant storefronts. We aim to reverse this trend by empowering small business owners and the communities that support them.We are committed to enhancing the small business landscape in America, providing them with the opportunity to thrive and contribute to their communities. Our company has successfully raised over $30M from esteemed investors, including Founders Fund, Canaan, NFX, BoxGroup, and notable figures like Ken Chenault and Kevin Durant.Are you ready to be a part of this transformative journey?Your Role:As a Data Engineer, your role is crucial in transitioning properties from single-landlord management to community-driven ownership. You will develop a cohesive system that integrates data across various platforms, empowering small business owners with data-driven insights and strategies to thrive in the real estate market.Key Responsibilities:Build Robust Systems: Create a strong data transformation infrastructure that supports customer journeys within our data-centric applications.Data Integration: Leverage first and third-party data to provide transparent real estate pricing and financial insights to empower small business owners.Innovate and Optimize: Continuously enhance data systems to ensure they meet the evolving needs of our users and stakeholders.

Datadog is seeking an Associate Marketing Data Analyst to join the Marketing Analytics team in New York. This role centers on supporting marketing strategy with clear, actionable insights drawn from data. Role overview The Associate Marketing Data Analyst reviews marketing performance and customer engagement metrics. By interpreting these results, the analyst helps the team understand what works and where to improve. The focus is on using data to inform campaign choices and support brand growth. What you will do Analyze data from marketing campaigns to assess effectiveness Monitor customer engagement metrics and identify trends Share findings to help guide marketing decisions Location This position is based in New York, New York, USA.

At Profound, we are dedicated to empowering businesses to comprehend and manage their AI presence effectively. With the anticipation that many organizations will select their long-term AI technology partners within the next nine months, we aim for Profound to be their top choice.As a Go-To-Market (GTM) Engineer, you will develop the essential infrastructure that propels our entire go-to-market strategy. Blending the roles of a systems architect and a problem solver, you will pinpoint bottlenecks throughout the organization, devise automated solutions, and create tools that enhance the efficiency of every team. Your contributions will significantly impact the scalability of our Sales, Customer Success, Marketing, and Operations departments.Key ResponsibilitiesIndependently identify high-impact issues by collaborating with Sales, Customer Success, Marketing, and Operations teams to uncover efficiency gaps and prioritize high-value projects.Develop scalable automation systems by designing and executing agentic workflows utilizing tools such as n8n, Claude API, MCP servers, and other AI-native platforms.Create tools that empower others to operate independently rather than managing them directly.Take ownership of the complete technical stack, including data pipelines, API integrations, schema design, and automation platforms to harmonize various systems.Deliver practical tools that are actively used, with a focus on not only deployment but also user enablement and adoption.Approach data architecturally, understanding the flow of information within the organization and structuring schemas that facilitate intelligent automation.Engage in continuous experimentation with emerging platforms, APIs, and AI-native tools to remain at the forefront of rapid industry evolution.Candidate ProfileA proactive builder capable of identifying problems, designing effective solutions, and delivering functional tools with minimal oversight.Technically adept with proficiency in coding with Python or JavaScript, creating solutions in n8n, integrating APIs, and understanding data architecture principles.An AI-native thinker who instinctively considers automation possibilities and frequently experiments with agents, MCP, and workflow frameworks.A quick learner with a strong inclination to rapidly adopt new tools and systems.A systems-oriented thinker who recognizes how components interconnect and can design solutions that generate cumulative value.Pragmatic in decision-making regarding build versus buy, with an understanding of when to utilize existing tools.

Enthuse Marketing is hiring a Market Development Lead in New York. This position centers on expanding market reach and forming strategic partnerships to support the company's growth. Role overview The Market Development Lead will focus on identifying new business opportunities and strengthening relationships with key partners. Success in this role means helping the team grow its presence and influence in the market. What you will do Drive initiatives that support market expansion Build and maintain strategic partnerships Collaborate with colleagues to advance marketing efforts Who we’re looking for This role suits someone who thrives in a fast-moving setting and enjoys contributing to innovative marketing projects. Enthusiasm for building connections and supporting business growth is important.

About UsDoubleVerify stands at the forefront of the marketing measurement landscape, offering unparalleled software solutions that enable brands and media platforms to authenticate the quality and effectiveness of digital media. Since our establishment in 2008, we have empowered numerous Fortune 500 companies, ensuring they achieve maximum returns on their media investments through our cutting-edge analytics and data solutions. Join us in our mission to enhance media transparency and accountability in the digital ecosystem. To learn more, visit www.doubleverify.com.Position Overview:As a Data Reliability Engineer II, you will play a crucial role within the Data Operations Team. Your responsibilities will include analyzing and externalizing DoubleVerify’s data, alongside monitoring, troubleshooting, and enhancing the company’s data pipelines and technologies.

About WorkWhileAt WorkWhile, we are dedicated to empowering hourly workers to achieve financial stability and improve their quality of life. With over 80 million Americans engaged in hourly employment, many face unpredictable schedules and low wages, which contributes to financial insecurity.We are transforming the frontline workforce landscape by enhancing the labor market's flexibility and efficiency. Our AI-powered platform connects businesses with top-tier talent swiftly, while providing workers with immediate pay, complimentary telehealth, opportunities for skill enhancement, and the option to select shifts that align with their availability and expertise.Our ambitious vision aims to remedy the inefficiencies within the labor market, significantly impacting the $650 billion staffing and recruiting industry. Supported by Khosla Ventures and featured in the Inc. 5000 for our remarkable growth, WorkWhile is at the forefront of redefining the future of work.About the RoleWe are seeking a results-oriented Growth Marketing Engineer to drive our mission of reaching every worker in need of our services. This role transcends traditional growth support; you will be the driving force behind our expansion efforts. As the technical backbone of our acquisition, engagement, and retention strategies, you will operate at the nexus of Engineering, Data Science, and Marketing to translate insights into impactful outcomes.This is not a conventional role where you set it and forget it. As a self-starter, you will thrive on rapid experimentation and witness the immediate effects of your contributions on our growth metrics. You will be accountable for extending our reach through performance marketing channels and ensuring our marketing operations run smoothly and efficiently.What You'll DoDesign Growth Loops: Develop, code, and implement automated marketing workflows across SMS, email, ads, and in-app channels to boost worker sign-ups and retention.Enhance Performance Advertising: Create technical integrations and custom scripts for Search, Display, and Retargeting platforms (such as Google and Meta) to optimize attribution and bidding performance.Data Infrastructure Development: Utilize advanced SQL to derive insights from our data warehouse and employ Python for building tools, scrapers, or automation scripts that enhance marketing efficiency.Scale Experimentation: Collaborate with product teams on A/B testing frameworks throughout the worker experience, from optimizing landing pages to refining referral programs.

Join Fluidstack as an IT Engineer - Data CenterAt Fluidstack, we are at the forefront of developing the infrastructure that powers advanced artificial intelligence. We collaborate with leading AI laboratories, government entities, and major corporations such as Mistral, Poolside, Black Forest Labs, and Meta to deliver computational power at unprecedented speeds.Our mission is to turn artificial general intelligence into reality. To achieve this, we have assembled a team of passionate individuals who are dedicated to creating world-class infrastructure. We regard our clients' success as our own, taking immense pride in the systems we construct and the trust we build. If you are driven by a strong sense of purpose, possess a relentless pursuit of excellence, and are eager to work tirelessly to shape the future of intelligence, we invite you to join us in crafting what comes next.About the RoleAs an IT Engineer for our Data Center, you will serve as the essential on-site IT support for our operations. You will manage the entire device lifecycle, from provisioning macOS, Windows, and iOS devices for new hires, to ensuring secure and compliant disposal of equipment. You will be the primary resource for troubleshooting hardware, software, and networking challenges within a dynamic AI infrastructure, working alongside remote IT and Security teams to ensure thorough documentation, escalation, and resolution of issues. Beyond routine maintenance, you will contribute significantly to our security compliance efforts, supporting SOC 2 and ISO 27001 standards, gathering audit evidence, and enforcing IT procedures that safeguard our data centers and user environments.Key ResponsibilitiesAct as the main on-site contact for hardware and software issues, diagnosing and resolving problems across a variety of devices including laptops, desktops, mobile devices, and networking equipment, while escalating issues with detailed documentation when necessary.Prepare, configure, and deploy end-user devices (macOS, Windows, iOS/iPadOS) for new employees and contractors, ensuring Mobile Device Management (MDM) enrollment and identity provider account setups are completed before their start date.Maintain an accurate inventory of hardware assets, tracking serial numbers, assigned users, locations, and lifecycle status from acquisition to secure retirement and disposal (ITAM/ITAD).Collect, wipe, and manage returns of equipment from offboarding employees and contractors, adhering to data destruction and chain-of-custody protocols.Assist in meeting security compliance requirements (SOC 2, ISO 27001, or similar) by following and enforcing established IT procedures, contributing to the collection of audit evidence, and notifying the Security team of any policy gaps.

Vendelux is revolutionizing the way organizations discover, evaluate, and leverage the power of events.Event marketers play a crucial role in driving pipeline growth and brand visibility, yet events often remain one of the least optimized and most opaque marketing channels. Vendelux aims to change this dynamic. We offer a comprehensive system of record for event marketing, empowering teams with the data and insights necessary to make informed, strategic decisions.Our AI-driven platform provides exclusive insights across over 250,000 events, enabling high-growth companies to pinpoint where their ideal customers will be, optimize ROI, and transform events into scalable growth channels. Customers frequently describe Vendelux as an essential tool for event marketers. A significant aspect of this success is our expanding network of partnerships with event organizers, who share first-party attendee and sponsorship data in exchange for valuable market insights.Additionally, Vendelux Meetings empowers customers to translate event insights into actionable strategies, leveraging AI to identify high-value attendees and automatically schedule one-on-one meetings with the right prospects at conferences. This process enhances pipeline generation and ensures that every event has a substantial impact.Founded in 2021, Vendelux is a Series A SaaS company backed by prominent investors, including FirstMark, with a recent funding round of $14 million. Our team comprises professionals with experience from notable companies such as Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.We seek a Senior Software Engineer, Data & AI who thrives at the intersection of software engineering, data engineering, and applied AI to construct production-grade systems. You will be responsible for developing, deploying, and scaling features that are integral to our product. This position is ideal for someone who prioritizes impact over method, enjoys tackling data challenges using diverse approaches, and is eager to see their work shape the user experience.Key ResponsibilitiesDesign & Build AI-Powered Features: Architect, implement, and deliver data-driven product features, with a primary focus on addressing customer problems. From prototyping to production, you will apply the appropriate level of technology, whether straightforward heuristics or advanced AI, to create impactful solutions.Build for Production: Create maintainable and scalable systems, including writing clean, testable code, integrating with new and existing data pipelines, and deploying solutions and services within cloud environments.

Galaxy Digital Services seeks a Director of Market Data Management based in New York, NY. This leadership role focuses on overseeing the acquisition, governance, and optimization of market data for both digital and traditional assets across the organization. Role overview This position sits at the intersection of trading, technology, and vendor management. The Director will ensure the company’s market data services remain high quality, cost-effective, and compliant, supporting core functions such as trading, research, and risk management. Collaboration with trading teams, internal stakeholders, and external partners is central to driving key initiatives that strengthen Galaxy's market data capabilities. What you will do Lead the acquisition and management of market data for digital and traditional assets. Oversee data governance and compliance across the organization. Optimize data services to support trading, research, and risk management systems. Work closely with internal teams and external vendors to deliver strategic projects. What we value Pursue excellence in all aspects of work. Be selective to maximize effectiveness. Maintain high alignment while fostering loose coupling between teams. Engage in transparent disagreement to reach better decisions. Promote independent decision-making at every level. Build exceptional teams committed to shared goals. Galaxy Digital Services operates at the intersection of finance and technology, with a mission to empower institutions, startups, and developers in a digitally driven economy. The company’s platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technologies, as well as advanced data center infrastructure for AI and high-performance computing. Headquartered in New York City, Galaxy has a global presence across North America, Europe, the Middle East, and Asia.

Join Hinge: The Dating App Designed for Lasting ConnectionsIn an age where meaningful relationships are increasingly elusive, Hinge is dedicated to fostering intimate connections that combat loneliness. Our team is passionate about analyzing user behavior to enhance the dating experience, with our ultimate success measured by the number of successful dates we facilitate. With a global user base in the millions, Hinge has become the premier app for those seeking meaningful relationships.Role Overview: As a Senior Data Engineer at Hinge, you will play a vital role in developing key data processes and contributing to a cutting-edge data pipeline that supports our strategic decision-making. Your contributions will not only solve complex challenges but also empower our analytical teams, directly impacting the love lives of countless individuals. You will enhance core functionalities and implement essential data pipelines that serve both the Data Engineering team and the broader organization, all while tackling real-world problems within a big data architecture.

As the Director of Data Engineering at VERSANT, you will be instrumental in architecting, developing, and deploying advanced data systems and pipelines that empower essential business decisions, analytics, and product innovation. This role is central to establishing a unified data ecosystem that harnesses the power of first-party, third-party, and zero-party data, facilitating innovation and growth. This ecosystem is pivotal for making informed customer and business decisions.We seek a technically adept leader who excels in a dynamic, media-oriented setting and is enthusiastic about leveraging data to drive innovation.Your responsibilities will include, but are not limited to:Oversee and guide high-performing data engineering teams, establishing clear goals, promoting a collaborative atmosphere, and fostering professional growth.Design, implement, and maintain scalable data architectures and pipelines across various internal, third-party, and cloud sources.Ensure the integrity, accuracy, and consistency of data across diverse platforms.Collaborate with data scientists and business units to enhance data models that support business intelligence tools, enhancing data accessibility and encouraging data-driven decision-making organization-wide.Implement data engineering best practices, including performance optimization, monitoring, and thorough documentation.Assess and integrate emerging technologies to enhance data engineering functions.Develop your team through coaching, mentorship, and technical development opportunities.Contribute to the strategic planning and execution of data initiatives aligned with corporate objectives.Assist the Sr. Director of Data Engineering in executing the overarching data strategy and roadmap.

About AvocaAt Avoca, we are revolutionizing customer engagement within the home service industry. Our innovative platform utilizes AI-driven conversational agents to efficiently manage high-value inbound calls, including job bookings, lead qualification, and revenue enhancement—all with unparalleled speed and consistency compared to traditional call centers.Having expanded to 85 employees in less than two years, we foster a vibrant in-office culture in New York City. In a thriving market exceeding $500 billion, where every missed call can translate into lost revenue, we are at the forefront of defining the future of AI-enhanced customer interactions.Our rapid growth has allowed us to serve some of the most significant brands in home services, achieving a remarkable 10x growth in 2025. Our dedicated in-office team in NYC is driven to capture a massive and underserved market, as 85% of missed calls go to competitors. Every new team member here makes an immediate and impactful contribution.About the RoleWe are looking for a hands-on Support Engineer who thrives on solving problems, diagnosing system behaviors, and helping customers in real-time. As a Support Engineer at Avoca, your primary focus will be on addressing customer issues and support tickets across our production systems.You will be empowered to independently debug issues, analyze configuration, workflows, and data flows, and drive resolutions with minimal handoff. This role demands strong execution, technical acumen, and effective communication, while closely collaborating with Solutions Engineers and the Engineering team for broader system changes.Support Engineers are essential to ensuring our customer deployments operate smoothly. Your efforts will significantly influence customer trust, product reliability, and our ability to scale efficiently.What You’ll DoIndependently troubleshoot issues by analyzing system states, configurations, workflows, and data flows.Diagnose complex issues involving classification logic, pricing, availability, scheduling, objection handling, and other configurable behaviors. Manage customer support tickets from investigation to resolution.Utilize internal tools and AI-assisted workflows to investigate and resolve issues in a timely manner.Maintain rigorous operational standards in triage, prioritization, and customer communications.Identify recurring issues and patterns to enhance overall system reliability over time.What You'll Bring3–6+ years of experience in a technical, execution-focused role.

Join Our Team at Clay LabsAt Clay Labs, we empower organizations to transform innovative growth ideas into tangible success.We believe that growth is an art form rather than a simple equation. Connecting with your ideal customers requires imaginative strategies and ongoing adaptation. In an era where AI accelerates execution and replicates tactics, creativity remains the only sustainable advantage. Our roster of clients includes notable names like Anthropic, Notion, Google, and Ramp, all utilizing our distinct data, insights, and AI-driven research to launch their market initiatives.In 2025, we successfully completed a $100M Series C funding round, supported by leading investors such as Sequoia, CapitalG, and First Round, allowing us to surpass $100M in revenue.By 2026, we proudly introduced our second employee tender offer within nine months at a remarkable $5B valuation, alongside launching a community equity round for our valued customers, agency collaborators, and club members.Here are some key highlights about Clay Labs:Our community boasts over 11,000 customers, more than 150 integration partners, over 125 agencies, 50+ Clay clubs, and 30,000 Slack members.Our company culture is distinct both inside and outside the workplace, with team members who are DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.All employees have access to complimentary sessions with top-tier coaches specializing in creativity, management, and other areas.Our guiding principles, including negative maintenance and non-attached action, shape our collaborative efforts. You can learn more about them here.

Role Overview NBCUniversal is looking for a Principal Data Engineer in New York to help design and build data solutions that support business goals. This position focuses on developing and optimizing data pipelines, ensuring data quality, and collaborating with teams across the company to deliver practical solutions. Key Responsibilities Design, build, and maintain data pipelines that support business operations and analytics. Work with cross-functional teams to understand data needs and deliver scalable solutions. Apply expertise in data engineering, cloud platforms, and data architecture to improve system performance and reliability. Champion data integrity and best practices throughout the data lifecycle. What We’re Looking For Deep experience in data engineering and data architecture. Strong knowledge of cloud technologies. Ability to collaborate effectively with technical and non-technical partners. Motivation to solve complex problems and deliver results that move the business forward. This role offers the chance to shape how NBCUniversal uses data and to make a visible impact on the company’s technology landscape.

About HoneHone is a pioneering online medical clinic dedicated to revolutionizing healthcare and enhancing longevity. We leverage state-of-the-art scientific advancements to empower individuals to take charge of their health and realize their fullest potential. Our team is the core of our mission and plays a critical role in driving our success. We approach every initiative grounded in our brand values:Champion Patient NeedsExecute RelentlesslyCommunicate ConstructivelyCollaborate GenerouslyTurn Obstacles Into OpportunityGive With GratitudeSince our inception, Hone has embraced a fully virtual model and will continue to prioritize remote work.Our Ideal CandidateThe ideal candidate is a mission-driven, dynamic individual who thrives in fulfilling and impactful work. They are adaptive to change and tackle challenges with enthusiasm. With a commitment to excellence, they understand the fast-paced, high-growth nature of our organization and can manage both independent and collaborative tasks effectively. They lead with transparency and humility, driving initiatives forward while remaining open to continuous learning. They are passionate about contributing to a team focused on helping people live longer, healthier lives.The RoleHone is seeking a Senior Data Scientist, Marketing to enhance our expanding data team. Reporting to the Sr. Director of Data, Analytics, and Machine Learning, you will collaborate closely with Marketing, Growth, and Product teams to boost customer acquisition, conversion, and retention through insightful data analysis and modeling.Your primary focus will be on developing and applying statistical models, conducting experiments, and performing analyses that inform marketing strategy, optimize funnel performance, and enhance customer lifetime value. This senior individual contributor role offers significant ownership over execution and delivery, ideal for someone who excels at transforming business inquiries into machine learning solutions while producing high-quality work independently and fostering cross-functional collaboration for measurable outcomes.Primary ResponsibilitiesYour key responsibilities will include (but are not limited to):Collaborate with Marketing teams to analyze and enhance the entire customer funnel, encompassing acquisition, conversion, retention, and churn.Develop and maintain robust statistical models and...

At January, we are revolutionizing the credit landscape. Our innovative, data-driven platform is designed to restore trust, achieve tangible results, and empower millions to progress toward a brighter financial future, while also humanizing the consumer finance experience. By harnessing data intelligence, we strive to build trust and deliver improved outcomes for both consumers and creditors.Our mission is straightforward: to broaden access to credit while equipping consumers with the tools they need to attain long-lasting stability and control over their financial lives. We initiated our journey by creating a robust foundation for creditors to engage and support borrowers throughout the entire debt lifecycle. By merging exceptional performance with unique consumer satisfaction and strict compliance, we have perfected outsourced collections. Our journey is just beginning, and together we are forging a financial system where trust and opportunity catalyze enduring change in people's lives.About the RoleAs the pioneering Senior Data Engineer at January, you will redefine our approach to data utilization in expanding access to credit—not merely by fixing existing issues but by unlocking new possibilities. You will take complete ownership of our modern data stack, transforming it from a system supported sporadically by analysts and engineers into a premier platform that anticipates and facilitates our most ambitious data initiatives. You will architect the data infrastructure that empowers millions to achieve financial stability, ensuring that insights flow seamlessly from production to decision-makers. By establishing data engineering as a core discipline at January, you will allow our analysts to focus on insights while you construct the scalable foundation that propels our next growth phase.What You'll DoOwn and enhance our comprehensive data platform — transforming our Snowflake warehouse from analyst-managed to engineer-optimized while standardizing data models for customer reporting, operational dashboards, and machine learning features.Create robust, self-healing data pipelines — designing ETL processes that scale automatically with data volume, implementing monitoring systems that preemptively identify issues, and optimizing costs without compromising performance.Facilitate accessible data utilization — developing intuitive models that empower PMs, analysts, and operations teams to independently find answers while adhering to security and compliance standards.Integrate engineering with analytics — establishing feedback mechanisms between production systems and analytical demands, ensuring schema changes do not disrupt downstream dependencies, and influencing how new features generate data.Lead data initiatives — championing projects that enhance our data capabilities, contributing to strategic data-driven decisions, and mentoring junior engineers.

About Us:Modal is revolutionizing the AI landscape. With instant GPU access, rapid container startups, and integrated storage solutions, we empower AI teams to seamlessly train models, execute batch jobs, and deliver real-time inference. Our clients, including industry leaders like Suno, Lovable, and Substack, trust Modal to transition from prototypes to production effortlessly without the complexities of infrastructure management.Based in the vibrant hubs of New York City, San Francisco, and Stockholm, we are a fast-growing team that has achieved a remarkable 9-figure ARR and recently secured a Series B funding at a $1.1 billion valuation. Thousands of customers depend on us for their AI workloads, and we are proud to support innovators like Lovable, Scale AI, Substack, and Suno.Joining Modal means becoming part of one of the most dynamic AI infrastructure companies in its early stages, offering numerous growth opportunities. Our diverse team consists of creators of well-known open-source projects (e.g., Seaborn, Luigi), esteemed academic researchers, international competition medalists, and seasoned engineering and product leaders with years of expertise.The Role:We are seeking a dedicated Support Engineer who will serve as the voice of our customer experience. As our user base expands, we require an individual capable of delivering outstanding support to developers creating the next generation of AI applications. Your responsibilities will include:Providing timely and effective responses to customer inquiries via email, chat, and support tickets.Diagnosing technical issues related to Modal's platform, Python environments, and deployment workflows.Assisting users by navigating documentation, tutorials, and best practices for utilizing Modal.Escalating intricate technical issues to engineering teams with clear context and reproducible steps.Enhancing and maintaining our knowledge base, FAQs, and support documentation.Tracking prevalent support requests and collaborating with product teams to pinpoint areas for platform enhancements.Monitoring community channels (Slack, Reddit, etc.) and providing valuable responses to user inquiries.Working alongside sales and customer success teams to ensure a seamless onboarding experience for customers.Identifying and conveying customer feedback to guide product development.