Senior Product Manager, Client Engagement

As a Senior Product Manager of Client Engagement at Headway, you will play a pivotal role in shaping our product strategy and enhancing the overall client experience. You will collaborate closely with cross-functional teams, driving product initiatives that align with our business goals. Your expertise will be crucial in identifying client needs and translat…

Noom is dedicated to transforming lives by empowering individuals to achieve healthier lifestyles. As a consumer-driven digital health company, we connect users with tailored content, expert coaching, supportive communities, and access to clinicians to foster sustainable habits that lead to better, longer lives. Our organization is experiencing rapid growth, fueled by scientific insight, cutting-edge technology, and exceptional talent. Joining Noom means making a real impact in the world.Our Product TeamThe Product team at Noom is passionate about creating innovative and engaging user experiences that promote healthier living. By leveraging principles of behavioral psychology, customer feedback, and analytical data, we develop features designed for lasting habit change. In particular, the Engagement Growth Engine team is focused on crafting social experiences, gamification systems, and tools that facilitate daily habit formation, making health engaging and sustainable.About the RoleAs we expand, we are looking for a Senior Product Manager to spearhead the evolution of our social experiences. You will shape the strategic direction and oversee execution for a cross-functional team that drives innovation in social features, gamification, and habit-forming tools. This role demands exceptional product leadership, a comprehensive understanding of user behavior, and the capacity to engage stakeholders across the organization to create high-impact experiences.You WillDefine and advocate for the product vision, strategy, and roadmap for social experiences.Lead comprehensive product execution, balancing immediate delivery with strategic long-term initiatives.Collaborate closely with design, engineering, user research, and analytics teams to launch impactful features that enhance engagement and retention.Analyze user insights, behavioral science, and data to uncover opportunities and influence product strategy.Establish success metrics, assess performance, and iterate based on analytical insights.Guide and align cross-functional stakeholders, prioritizing user needs while meeting business objectives.Mentor and enhance product thinking within the team.About YouIf you are passionate about shaping the future of health through engaging, socially-driven, and habit-forming experiences, and you thrive in a role that merges strategy, execution, and leadership, we encourage you to apply.

Join Our Team!FanDuel is excited to announce an opportunity for a Senior Director of Product, Discovery & Engagement. In this pivotal role, you will provide visionary leadership and strategic direction to our Discovery and Engagement initiatives within the Sportsbook. You will be responsible for defining and executing a comprehensive product strategy that aligns with both business unit goals and FanDuel's overarching objectives, while effectively balancing immediate delivery with long-term innovation.As a Senior Director, your role transcends traditional management; you will act as a portfolio owner and strategic leader. You will oversee multiple product teams, guide investment and prioritization decisions across a spectrum of initiatives with varying levels of risk and timelines, and ensure that customer insights, market dynamics, and technological considerations are integral to our roadmap and execution strategies.Your influence will extend across Product, Technology, Commercial, and Executive teams, where you will communicate product strategy, risk assessment, and innovation plans clearly, driving the right outcomes for both the business and our customers. This role demands strong judgment, systems thinking, and the capacity to scale product excellence through collaborative leadership.Success will be defined by your ability to create clarity amidst ambiguity, unite teams around a shared vision, and ensure FanDuel delivers outstanding, customer-centric experiences at scale—both now and in the future.In addition to the responsibilities outlined, team members may be required to undertake additional duties as assigned by the company, promoting operational flexibility and responsiveness to evolving business needs.

Role Overview ion is hiring a Lead Product & Engagement Manager based in New York. This role guides product direction and strengthens user engagement across the company’s offerings. Collaboration with teams from different disciplines is central to the work, ensuring product development stays on track and user experiences improve over time. What You Will Do Develop and refine product strategies that reflect current market trends Work closely with engineering, design, and business teams to move products from concept to launch Shape the product vision and keep it aligned with user needs and company goals Identify opportunities to improve how users interact with ion’s products Location This position is based in New York.

Role overview Scrunch seeks a Senior Engagement Manager based in New York City. This position centers on developing strong client partnerships and supporting clients as they work toward their engagement targets. The Senior Engagement Manager leads a team, manages project delivery, and ensures clients receive attentive, high-quality service at every stage. What you will do Advise clients on ways to strengthen their engagement strategies and reach key goals Direct and mentor a team of professionals during all phases of project work Monitor project timelines and deliverables to uphold service quality Build and maintain client relationships through clear communication and consistent follow-up

Join Our TeamMDCalc has been pivotal in enhancing clinician workflows since its inception in 2005. With over 65% of physicians globally relying on our resources, we are proud to be the most utilized medical reference for clinical decision-making tools and content, serving more than 50% of healthcare professionals in the U.S. Our evidence-based resources cater to over 50 specialties and address more than 200 patient conditions.To propel our continued growth, we are seeking a Product Manager to join our User Product team. This role is ideal for someone passionate about user experience, structured experimentation, and making a significant impact in clinical utility.Your RoleAs a project-focused product manager, you will oversee specific initiatives from inception to launch, dedicated to enhancing how clinicians discover, utilize, and revisit MDCalc. Collaborating closely with Engineering, Design, and Data teams, you will translate user insights and business objectives into viable products.Key responsibilities include:Manage a portfolio of projects focused on increasing user activation, retention, and personalization on the MDCalc platform.Lead projects from problem definition through to delivery and post-launch analysis.Utilize qualitative research, behavioral data, and competitive analysis to identify engagement gaps.Develop and refine onboarding experiences that enable new users to quickly appreciate MDCalc's value and foster return habits.Establish success metrics and collaborate with Data to assess activation flows.Spearhead projects that enhance user return frequency and provide relevant tools to users at optimal times.Collaborate with Engineering and Data to develop personalization features such as favorites and specialty-based recommendations.Draft clear product requirements, user stories, and acceptance criteria for Engineering and Design teams.

Our mission: to eliminate every barrier to mental health.At Spring Health, we are dedicated to transforming mental healthcare by breaking down every obstacle that hinders individuals from receiving timely support. Utilizing our Precision Mental Healthcare technology, we ensure that every person receives personalized care, whether it be therapy, coaching, medication, or additional services tailored to their unique needs.We proudly serve over 450 organizations, from emerging startups to established Fortune 500 companies, providing mental health services to 10 million individuals. Our esteemed clients include renowned names such as Microsoft, Target, and Delta Airlines, who rely on us to deliver exceptional outcomes for their workforce globally. Through our innovative platform, we have achieved a net positive ROI for employers, and we are the only firm in our sector to receive external validation for delivering net savings to our clients.Having secured investments from leading firms including Generation Investment, Kinnevik, Tiger Global, and Northzone, our recent Series E funding has propelled our valuation to $3.3 billion. Join us as we continue our journey to make mental healthcare accessible to all.Reporting to the VP of Product, New Ventures, the Senior Product Manager will manage the entire user onboarding and retention funnel for a new product at Spring Health—overseeing everything from initial contact to long-term user engagement. This pivotal role acts as the liaison between marketing, data analytics, engineering, and design, holding responsibility for the campaigns and experiences that convert awareness into engaged and retained users.Please note that this is a hybrid role based in New York City, requiring in-office presence 2–3 days per week at our office located at 60 Madison Avenue. Candidates must reside in the NYC metro area or be willing to relocate independently within 90 days of their start date, with occasional travel required for team meetings.

Join Harvey as a User Operations Manager in the vibrant city of New York. In this pivotal role, you will oversee user operations, ensuring a seamless and satisfying experience for our clients. Your responsibilities will include managing user inquiries, analyzing feedback, and implementing strategies to enhance user engagement and satisfaction. This is an exciting opportunity to make a significant impact on our operations while collaborating with a dynamic team.

Join Twitch, the leading live streaming platform, as a Senior Product Manager - Community. In this pivotal role, you will spearhead initiatives to enhance community engagement and drive product innovation tailored to our vibrant user base. Your strategic insights will shape the future of community building on our platform.

As a User Lifecycle Specialist at Gympass, you will play a pivotal role in enhancing user engagement and retention strategies. You will analyze user behavior, create personalized communication plans, and collaborate with cross-functional teams to optimize the user journey. Your insights will directly contribute to our mission of improving well-being through innovative solutions.

Join our dynamic team as a Product Demonstrator, where you'll be the face of our innovative products in the Rochester area. This role involves engaging with customers, showcasing product features, and driving sales through effective demonstrations. If you're passionate about interacting with people and enhancing their experience with our products, this is the perfect opportunity for you!

The Senior Manager of Consumer Engagement will play a pivotal role in crafting and executing innovative marketing strategies that resonate with our diverse clientele. This position demands a visionary leader who is adept at utilizing data-driven insights to enhance customer interactions and foster brand loyalty.

Join Our Mission-Driven TeamSince its inception in 2005, MDCalc has been a vital resource for clinicians, enhancing patient outcomes through evidence-based tools. With over 65% of physicians globally relying on our platform, we are proud to be the most widely used medical reference at the point-of-care, supporting more than 50 specialties and over 200 patient conditions.We are currently seeking a passionate and driven Director of Clinician Engagement. In this pivotal role, you will focus on expanding user engagement, fostering platform adoption, and creating scalable marketing strategies—all while championing a product that significantly impacts the clinical landscape.Your ResponsibilitiesAs the Director of Clinician Engagement, you will spearhead initiatives aimed at enhancing user identification, engagement, and sustainable growth across MDCalc's web and mobile platforms. Reporting directly to the Chief Medical Officer, you will collaborate with cross-functional teams—product, engineering, content, and commercial—to ensure that our marketing strategies align with MDCalc's clinical mission and business goals.Key responsibilities include:**User Identification & Growth Strategy:** Craft and execute strategies to expand our user base, providing personalized and relevant experiences for clinicians.**Engagement & Retention:** Develop initiatives that enhance user interaction, frequency of sessions, and consistent platform usage. Oversee the editorial calendar and strategize thought leadership opportunities, including conferences and media engagements.**Digital Marketing Execution:** Manage digital channels, including email, social media, SEO/SEM, app store optimization, and paid advertising. Create campaigns that boost awareness, trial, and retention among healthcare professionals, while managing vendor relationships.**Analytics & Insights:** Establish KPIs and reporting frameworks to assess the success of growth and engagement initiatives. Utilize user feedback from surveys and focus groups to inform strategy and refine tactics based on data-driven insights.**Cross-Functional Collaboration:** Work closely with product and engineering teams to ensure alignment between marketing initiatives and clinical objectives.

YOUR MISSION:At Parloa, we are revolutionizing customer experiences through innovative AI-driven agents. Our enterprise clients are transforming service delivery across contact centers, digital channels, and global operations.As a Senior Enterprise Engagement Manager, you will serve as the strategic leader for a complex portfolio of enterprise accounts. These clients often span multiple departments, regions, and stakeholder groups, necessitating a strong executive presence and structured approach to planning and execution.Your role will involve guiding clients from initial implementation to scaled adoption and measurable ROI, while also identifying avenues for growth and long-term partnerships. This position is highly cross-functional, requiring a blend of strategic insight and operational discipline.IN THIS ROLE YOU WILL:Enterprise Account Strategy & Executive PartnershipAct as the main strategic contact post-sale for assigned enterprise customers.Foster and sustain trusted relationships with technical, operational, and executive stakeholders (from Director to C-level).Create structured success plans aligned with customer business objectives and transformation initiatives.Lead Executive Business Reviews and Quarterly Business Reviews (QBRs) focused on measurable outcomes, ROI, and roadmap alignment.Proactively identify organizational risks and manage stakeholder alignment within complex environments.Enterprise Implementation LeadershipCollaborate with Implementation, Product, and Engineering teams to oversee enterprise deployments from kickoff to go-live.Establish governance structures, timelines, risk mitigation strategies, and accountability across various workstreams.Support change management efforts to promote adoption beyond the initial launch.Value Realization & KPI OwnershipDefine and monitor KPIs, including automation rates, containment metrics, cost savings, customer satisfaction (CSAT), and operational efficiency improvements.Convert product usage data and performance metrics into clear narratives for executive audiences.Spot adoption gaps and implement structured action plans to enhance outcomes.

About Project Healthy MindsProject Healthy Minds is an innovative mental health nonprofit functioning like a tech startup. We are at the forefront of a groundbreaking initiative that leverages technology to tackle one of the most pressing social challenges of our era: the escalating mental health crisis. Our mission is rooted in the belief that accessing mental health services should be as effortless as booking a flight or reserving a table at a restaurant. To this end, we are developing the world’s first digital marketplace designed to connect individuals with the mental health services that best suit their needs.To achieve this goal, we collaborate with an array of inspiring and influential leaders across various sectors in America, including business moguls, tech innovators, clinicians, scientists, artists, athletes, media figures, and policymakers. We are firm believers that solving the world’s most intricate problems necessitates interdisciplinary teamwork and solutions.Our efforts are supported by a distinguished Board of Directors and Advisory Council Members who are not only passionate but actively engage in our mission.Discover more about us at projecthealthyminds.com and follow us @projecthealthyminds on social media.About The RoleWHAT WE'RE LOOKING FORWe are seeking a Product Engineer, User Journey, who will take ownership of the frontend experience and analytics implementation at PHM. This role entails delivering features that enhance user interaction with mental health services and accurately measuring their effectiveness. You will blend practical engineering skills with a product-focused mindset to gain insights into user behavior. This is a full-time, in-office position.WHAT YOU'LL DO• Lead the evolution of the frontend user experience within the PHM marketplace• Establish and manage analytics instrumentation utilizing Segment and GTM• Oversee the entire feature development process: from problem identification, through to solution creation, and impact measurement• Collaborate with Product and Design teams to translate user insights into effective technical solutions

Asana is seeking a dedicated and innovative User Research Manager to join our team in New York City. In this pivotal role, you will lead user research initiatives to gain valuable insights that will shape our product development and enhance user experience. Collaborating closely with product managers and designers, you will employ qualitative and quantitative research methods to understand user needs, behaviors, and motivations.Your expertise will be instrumental in driving user-centric strategies, ensuring our product solutions resonate effectively with our target audience. As a champion for the user, you will not only advocate for their needs within the organization but also mentor junior researchers and contribute to a culture of continuous improvement.

Join Artsy as a Senior User Researcher, where you'll play a pivotal role in shaping the user experience of our innovative platform. Collaborate with cross-functional teams to conduct insightful research and provide actionable recommendations that enhance user engagement and satisfaction.In this role, you will lead user interviews, usability testing, and surveys, utilizing various methodologies to gather valuable user feedback. Your insights will directly inform product development strategies and improve the overall user journey.

Our MissionAt Zocdoc, we believe that healthcare should prioritize patients, yet the current system often fails them. Patients are burdened with outdated insurance directories, lengthy hold times, and unexpected medical bills. Unlike other industries where poor customer experiences lead to failure, the healthcare sector lacks competition, leaving patients with limited choices. Our goal is to empower patients by providing a comprehensive healthcare marketplace that simplifies the search and booking of in-person and virtual care across all 50 states. With over 200 specialties and more than 12,000 insurance plans, we are transforming healthcare into a competitive consumer-driven sector, ultimately improving quality and reducing costs. As we celebrate 18 years of leadership in our field, we recognize that our journey is just beginning. If you're passionate about solving complex problems alongside a team of thoughtful and collaborative individuals, we encourage you to explore this opportunity. Your Impact on Our MissionIn the role of Senior Product Designer at Zocdoc, you will be instrumental in shaping user experience and design strategy for our most significant products. You will lead design projects from conception through execution, contributing to the overall success of our design team. Your creativity, expertise, and leadership will directly influence how healthcare providers connect with patients seeking care.You'll Thrive in This Role If You Are...Committed to crafting user-centered designs that make a meaningful difference in people's lives.Eager to collaborate with cross-functional teams and influence product strategy.Adaptable and thrive in a fast-paced environment where you can drive impactful change.Your Daily Responsibilities Will Include...Leading the design of complex projects, ensuring timely and successful delivery while navigating ambiguity.

Datadog is in search of a visionary leader in User Research to spearhead the next phase of our research initiatives. In this pivotal role, you will guide a team that marries human insights with quantitative analysis and AI-driven synthesis, crafting products that genuinely resonate with our customers while delivering significant business results. At Datadog, we empower our clients to visualize and troubleshoot complex, distributed systems at scale, ensuring their continuous health.As the Director of User Research, you will be instrumental in translating intricate technical data into user-friendly experiences. You will foster a fast-paced, actionable research culture that is seamlessly integrated into our product development lifecycle.Your responsibilities will include building and mentoring a high-performing research team while equipping our design and product teams with the necessary tools and methodologies to gain deep insights into customer pain points and motivations. You will drive the team towards strategic influence that translates into measurable business outcomes.

Join the EliseAI TeamAt EliseAI, we are dedicated to transforming essential sectors such as housing and healthcare. We believe that everyone deserves access to a comfortable home and quality healthcare, yet achieving these can be challenging. By embedding AI agents into existing workflows, we enhance efficiency, cut costs, and elevate user experiences.Housing Solutions: We streamline the process for renters, from touring apartments to signing leases and submitting maintenance requests, all within a unified platform.Healthcare Innovations: We simplify appointment scheduling, facilitate the completion of intake forms, and enhance communication between patients and providers, allowing everyone to prioritize health over paperwork.Through EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience in critical services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to help us in this mission.Role OverviewAs the End User Product Solutions Lead at EliseAI, you will be at the forefront of delivering exceptional support for users navigating significant life events, such as applying for an apartment or managing lease renewals. While our AI system addresses basic inquiries, your team of dedicated Product Solutions Analysts will provide the essential human connection for more complex issues.In this pivotal role, you will establish the standards for user support, leveraging your in-depth product expertise, technical skills, and leadership abilities to guide a team of 5+ analysts in delivering empathetic and efficient assistance at every turn. As the primary escalation point for intricate user challenges, you will oversee quality and operational benchmarks, collaborating closely with Engineering, Product, and internal teams to resolve recurring issues and enhance our platform. A background in fintech or consumer financial services is highly desirable due to the financial and housing contexts of our users.