Senior Staff Project Lead, Customer Experience

Are you an experienced project leader excited by the opportunity to innovate and enhance traditional processes within the investment management sector? Do you excel at rallying diverse teams around ambitious initiatives and guiding intricate enterprise software projects to successful completion? If you are a strategic communicator with a knack for customer engagement, operational excellence, and technical execution, we would love to have you join our dynamic team.As a Senior Staff Project Lead for Customer Experience at Ridgeline, you will spearhead transformative implementations of our enterprise cloud solutions. Your role will involve collaborating closely with both internal teams and client stakeholders to define project scope, develop execution strategies, and ensure smooth delivery. Your consultative mindset, professional demeanor, and exceptional organizational skills will be vital in managing timelines, budgets, and quality. In this fast-paced environment, you will utilize leading-edge technologies, including AI tools like ChatGPT, to achieve outstanding results and enhance client satisfaction.At Ridgeline, our work culture is just as important as the products we create. We foster an ownership mentality, prioritize growth over comfort, and value transparent communication. We believe in positive intent, act decisively, and focus on providing solutions rather than just identifying problems. Celebrating victories and learning from challenges are integral to our resilient, collaborative, and high-achieving culture. If this resonates with you, we are eager to connect!You must be authorized to work in the United States without the need for employer sponsorship.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

hmgroup seeks a Senior Lead in Digital Experience & Development to join the New York team. This leadership position shapes the company’s digital presence and steers the development of user-centered digital solutions. Key responsibilities Mentor and guide a team of developers and designers Collaborate with stakeholders to ensure digital strategy meets business goals Manage projects from concept through launch Use established digital development methods to deliver practical solutions Requirements Proven experience leading digital teams Strong background in digital development and user experience Skilled at cross-departmental collaboration and project management This role offers the opportunity to influence hmgroup’s approach to digital experience and development at a senior level.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.

About UsAt Rain, we are pioneering the future of payments on a global scale. Our dynamic team comprises enthusiastic innovators and seasoned entrepreneurs dedicated to transforming financial transactions through the practical application of stablecoins. We facilitate seamless card transactions, international payments, B2B transactions, remittances, and more, in partnership with fintech companies, neobanks, and institutions. Join us at this hypergrowth company backed by prestigious investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, and Khosla. If you are driven by curiosity, boldness, and a passion for creating a borderless financial future, we welcome your interest.Our EthosWe promote an open and inclusive work environment where employees can thrive and develop in roles that align with their aspirations. Every team member has the freedom to share ideas and contribute to the vision and direction of our company.Role OverviewWe are seeking a Customer Experience (CX) Team Lead to enhance and expand our user support services. You will lead a team responsible for managing customer interactions via chat, email, and phone. The ideal candidate is a proactive leader with a blend of empathy and efficiency, committed to operational excellence and collaborative improvement of the customer experience.Revolutionize the usage of stablecoins in everyday financial transactions.Join a purpose-driven team that prioritizes accuracy, transparency, and customer trust.Enjoy a hybrid work model allowing collaboration at our New York office while offering flexibility.Explore opportunities for advancement into CX leadership, operations, or cross-functional roles.Your ResponsibilitiesLead and mentor a team of CX Associates by establishing goals, providing consistent feedback, and nurturing a culture of accountability, empathy, and growth.Manage daily operations to ensure adherence to service level agreements (SLAs), quality assurance standards, and escalation procedures.Analyze key performance indicators (CSAT, QA, first response time, resolution time) and translate findings into actionable strategies for improvement.

At Code and Theory, we excel at the crossroads of creativity and technology. Our mission is to empower brands through seamless execution, transformative solutions, and outstanding client experiences. With a culture rooted in innovation, our teams turn visionary concepts into impactful realities, crafting unique and memorable experiences for our clients and their audiences.As a pivotal force in our organization, the Senior Project Manager plays a crucial role in propelling projects forward. Acting as the cohesive element among diverse talents, you will orchestrate the successful delivery of each project. Your responsibilities will include planning, managing, leading, pricing, challenging, and innovating to ensure impeccable execution while harmonizing client success with agency objectives.We are looking for a Senior Project Manager with a strong background in Adobe Experience Cloud solutions, including AEM, AEP, Workfront, Analytics, and Target. You will lead project execution, coordinate cross-functional teams, and guarantee the timely delivery of Adobe solutions. This role demands exceptional project management skills, stakeholder engagement, and a comprehensive understanding of marketing technology to facilitate digital transformation initiatives.

About EliseAIAt EliseAI, we are dedicated to revolutionizing critical sectors such as housing and healthcare. Recognizing that secure housing and access to quality healthcare are fundamental needs, we strive to make these services more accessible and efficient.By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience across the board.Housing: We streamline the rental process by simplifying apartment tours, lease signings, maintenance requests, and ongoing communication with property management, consolidating all housing-related needs into one user-friendly platform.Healthcare: We facilitate the scheduling of appointments, the completion of intake forms, and enhance communication between patients and providers, allowing everyone to focus on health rather than administrative tasks.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across essential services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz, propelling our mission forward.About The RoleWe are searching for a Chief of Staff to the Chief Experience Officer (CXO) who will serve as a catalyst for innovation within customer operations. This entrepreneurial opportunity is perfect for someone eager for founder-level responsibility. You will engage at the crossroads of customer interaction, product development, and execution to drive scalability and value delivery as our business expands.This position is tailored for a builder—an individual who perceives ambiguity as an opportunity, thrives in a tech-savvy environment, and is passionate about creating scalable systems, processes, and automations. You will collaborate closely with teams across Customer Success, Product Solutions, Product Development, Engineering, Sales, and Strategy, providing insights that directly influence product evolution by staying connected with customer experiences.If you aspire to influence company growth and elevate customer experiences, this role offers the scope, autonomy, and impact necessary to achieve those goals.

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

Join ServiceNow as a Digital Experience Lead and be at the forefront of transforming digital interactions within our global marketing team. In this pivotal role, you will harness your expertise to enhance user journeys across various platforms, driving engagement and optimizing customer experiences. Your strategic vision will shape our digital landscape, ensuring that our brand resonates authentically with our audiences.

Join Headway as a Senior Data Science Manager specializing in enhancing Customer Experience. In this pivotal role, you will lead a team of skilled data scientists to leverage data insights that drive customer satisfaction and loyalty. Your expertise will be crucial in developing innovative strategies that improve customer interactions and overall experience.At Headway, we are at the forefront of transforming customer experiences through data-driven decisions. We value creativity, collaboration, and a passion for problem-solving. If you are ready to make a significant impact in a dynamic environment, we want to hear from you!

Role overview The Senior Experience Strategist at RAPP in New York plays a key role in designing customer journeys that strengthen brand loyalty and encourage deeper user engagement. This position blends creative thinking with analytical insight to craft solutions that advance business objectives. What you will do Create strategies aimed at enhancing customer experiences and building stronger brand relationships Work closely with colleagues from various disciplines to transform insights into practical plans Study market trends and consumer behavior to guide strategic recommendations Make sure experience strategies support overall business goals

Nagarro is hiring a Senior Staff Engineer to lead AI-focused initiatives in New York City. This position centers on steering teams as they design and deliver advanced artificial intelligence solutions. Role overview This role involves taking charge of major AI projects, shaping technical direction, and ensuring high standards throughout the development process. The Senior Staff Engineer will help teams translate complex requirements into practical, AI-powered products that strengthen Nagarro's portfolio. What you will do Guide and mentor engineering teams working on artificial intelligence projects Drive the development of new AI solutions to improve existing offerings Oversee project execution from concept through deployment Requirements Extensive experience in artificial intelligence engineering Strong leadership skills in technical team settings Ability to manage and deliver complex AI-driven projects

About FaireAt Faire, we believe in the power of local businesses. Our innovative online wholesale marketplace empowers independent retailers to thrive, competing against giants like Walmart and Amazon. By harnessing technology, data, and machine learning, we connect entrepreneurs globally, enabling them to discover unique products from around the world. Our mission is to support the shop local movement and drive positive economic growth in communities everywhere. If you share our passion for fostering local economies, we invite you to join our dynamic team.About this roleWe are actively seeking a Staff Product Designer to shape the future of search and discovery experiences at Faire. This pivotal role will allow you to lead the vision for how users explore our marketplace, utilizing cutting-edge AI, systems design, and compelling storytelling to enhance user interactions.As a Staff Designer, you will establish the creative direction, refine our design systems, and engage cross-functional teams to bring your innovative design vision to life.This role offers the flexibility to work from either San Francisco, CA or New York City, NY.

Join DoorDash as a Senior Product Designer focused on enhancing customer experiences and ensuring integrity across our platform. As part of the Customer Experience & Integrity (CXI) Design team, you will lead innovative design solutions that safeguard millions of customers from financial harm while fostering trust with every interaction. Your role will involve collaborating with cross-functional teams to create user-centered designs that not only address critical pain points but also elevate the overall customer journey. This hybrid position offers the flexibility of working 1-2 days a week onsite at one of our design hubs, with the remainder from home.

Role overview As a Senior Customer Success Lead at jobgether, the focus is on supporting clients and ensuring they get the most from jobgether’s products. This is a fully remote position for candidates located in New York. What you will do Lead initiatives to improve customer satisfaction and retention Develop and sustain strong, long-term relationships with clients Collaborate with clients to deliver consistent, high-quality service Find opportunities to enhance the customer experience Location requirements This remote role is open to candidates based in New York.

About Us:At Novo, we recognize that small businesses form the backbone of the U.S. economy, representing nearly half of GDP and the private workforce. Traditional banks often fail to provide the essential tools and support that these entrepreneurs need to thrive. Our mission at Novo is to disrupt the conventional banking landscape by creating an innovative banking platform tailored for small businesses (SMBs). We are passionate about empowering entrepreneurs, freelancers, startups, and SMBs to reach their financial objectives through a streamlined operating system that simplifies business banking, akin to the user-friendly experience of iOS. Our modern bank accounts and integrated tools are designed to save time and enhance cash flow, offering seamless solutions for tracking payments, international transfers, managing transactions, and more. In a short span, we have made a significant impact, assisting thousands of organizations in accessing efficient business banking solutions.About the Role:We are on the lookout for a Senior Data Analyst specializing in Growth and Customer Experience. In this pivotal role, you will harness the power of data to steer strategic initiatives and optimize business outcomes. If you are eager to transform small business banking through data-driven insights that enhance customer acquisition, lifetime value, and engagement, we would love to hear from you.Role Summary:As a Senior Data Analyst at Novo, you will serve as an essential analytical partner for our Marketing, Growth, and Customer Experience teams. Your main responsibility will be to spearhead our analytical strategy for customer acquisition and retention, fostering a culture of rigorous testing and learning to boost performance across all marketing channels, ultimately enhancing customer lifetime value and engagement. You will play a vital role in quantifying customer sentiment and ensuring that it is actionable alongside conversion metrics. Your responsibilities will include:Designing and executing experiments to validate hypotheses regarding key product features and marketing strategiesAnalyzing extensive data sets to unearth insights crucial for our future successConnecting upstream strategies with downstream resultsManaging data pipelines and results for market launch initiativesCollaborating with cross-functional teams, including Customer Experience, Product, Marketing, and Banking Operations, to implement and assess data-driven projectsIdentifying opportunities for growth and efficiency enhancements through thorough data analysis and strategic insights

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

At Hover, we empower individuals to design, enhance, and safeguard the properties they cherish. Our proprietary AI, built on over a decade of real estate data, provides answers to timeless questions like, "How will it look?" and "What will it cost?" Homeowners, contractors, and insurance professionals trust Hover for precise, fully measured, and interactive 3D models of any property, all generated from a simple smartphone scan in just minutes.We are fueled by curiosity, a sense of purpose, and a collective dedication to serving our customers, communities, and one another. We believe that the best ideas emerge from diverse perspectives, and we take pride in fostering an inclusive, high-performance culture that inspires growth, accountability, and excellence. Supported by leading investors such as Google Ventures and Menlo Ventures, and trusted by industry giants like Travelers, State Farm, and Nationwide, we are transforming how people perceive and engage with their environments.Why You Should Join HoverDelivering an outstanding customer experience is at the heart of what we do. Although our product is designed to be intuitive and self-service-friendly, we are equally devoted to connecting directly with our users to ensure their success. Our Customer Experience team stands out in the industry, consistently receiving gratitude from users for the personalized and genuine assistance we provide. This role necessitates strong critical thinking, communication, and technical troubleshooting skills, as you will become a subject matter expert in our product and our customers, advocating for their best possible experience.Our Customer Experience teams operate through two main workflows: Inbound and Outbound. Specialists in both workflows spend the majority of their day assisting customers—resolving issues with speed, empathy, and creativity. All Specialists serve as vital liaisons for the customer voice internally, driving product improvements and go-to-market strategies that enhance the overall customer experience.This is a fast-paced organization. Hover is rapidly evolving, which means the team is continually learning, iterating, and growing alongside the product. If you thrive in dynamic environments and relish being part of a team that is creating something impactful, this role is for you.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.