Service Desk Engineer - Technology

Join Point72 as a Service Desk Engineer in our Technology division. You will play a critical role in supporting our internal clients by providing high-quality technical assistance, troubleshooting issues, and ensuring a seamless technology experience.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to support IT service delivery across the organization. This position focuses on resolving technical issues, assisting users, and maintaining steady day-to-day operations at the IT service desk. What You Will Do Troubleshoot and resolve technical problems for end users Deliver responsive and courteous customer service Help ensure the IT service desk operates efficiently Location This role is based in New York, NY.

We are seeking a dedicated and knowledgeable IT Service Desk Specialist to join our team. In this role, you will be the first point of contact for users experiencing technical issues. You will efficiently troubleshoot and resolve problems, ensuring minimal disruption to business operations. Your expertise will help maintain a high level of customer satisfaction as you support our IT infrastructure.

Role overview The Service Desk Lead at ArdentMC manages daily service desk operations in New York, NY. This position guides a team dedicated to client support, shaping the approach to high-quality service and encouraging improvement throughout the group. What you will do Oversee the daily activities of the service desk Direct and support a team of service desk professionals Foster a culture focused on excellence and ongoing improvement Make sure clients receive prompt and effective support

Company: AlixPartnersRole: IT Service Desk Team LeadLocation: On-site, New York, NY (no paid relocation) Role Overview The IT Service Desk Team Lead joins AlixPartners’ Corporate Services Information Technology group to guide the daily operations of the service desk in New York. This position focuses on delivering responsive customer support, troubleshooting software and hardware issues, and ensuring requests are handled efficiently. The Team Lead creates and manages service requests, resolves Level One and Level Two issues, and supports users both in person and remotely. Key Responsibilities Supervise the New York-based service desk team each day Lead, coach, and develop team members through performance management, training, and recognition Represent the Service Desk in IT projects as needed Maintain and update the knowledge base for both end users and the service desk team Troubleshoot and resolve users’ technical issues directly (in person, remotely, or by phone) Escalate unresolved requests to higher-level IT teams and coordinate with third-party vendors for warranty repairs Ensure asset information accuracy for PCs, printers, monitors, and other peripherals Coordinate prompt repairs for PC equipment under third-party maintenance agreements Lead and assist with office moves and workstation setups, including laptops, monitors, and docking stations What We Value AlixPartners values strong organization, attention to detail, and the ability to manage several projects at once. Clear communication, teamwork, and professionalism are essential. The company fosters an inclusive culture, encouraging authenticity, growth, and equity for all employees.

Role Overview The City of New York is hiring a Service Desk Operations Analyst based in New York. This role supports IT service desk operations and helps maintain a high standard of customer service and issue resolution. What You Will Do Monitor incoming service desk requests and track their progress Analyze performance metrics to identify trends and areas for improvement Recommend process changes that improve service desk efficiency Collaborate with technical teams and end users to strengthen service delivery Who Succeeds Here Detail-oriented and organized Comfortable working with both technical staff and non-technical users Proactive in identifying and suggesting improvements

Role Overview The City of New York is hiring an Analyst for the Service Desk Operations team. This role supports the IT department in delivering timely and effective service to city employees and departments. What You Will Do Assist with daily service desk operations Help resolve IT issues for city staff and departments Work to improve processes and user experience Contribute to efficient problem resolution and streamlined support Location Position based in New York, NY.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to help keep IT services running smoothly. This position serves as the initial contact for users, handling technical issues and offering prompt, helpful support. What You Will Do Act as the first line of support for IT service requests and incidents Troubleshoot and resolve user technical problems Work to improve service delivery and user satisfaction Analyze support trends and suggest process improvements Location This role is based in New York City.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to help strengthen IT service delivery. This role focuses on reviewing service desk operations, resolving technical issues, and supporting clear communication between users and IT support teams. What You Will Do Analyze daily service desk activities to identify trends and areas for improvement Troubleshoot user issues and coordinate with IT support staff for resolution Facilitate effective communication between end users and technical teams Contribute to improved service efficiency and user satisfaction through data-driven insights Location This position is based in New York, NY.

COMPANY SUMMARYEmpire State Realty Trust, Inc. (NYSE: ESRT) is a prominent real estate investment trust (REIT) dedicated to owning and managing a distinguished portfolio of premium office, retail, and multifamily properties in New York City. The iconic Empire State Building, recognized as the "World's Most Famous Building," features a renowned Observatory, consistently rated as the top attraction in New York City by Tripadvisor's 2025 Travelers’ Choice Awards: Best of the Best. ESRT stands as a leader in energy efficiency and indoor environmental quality, managing approximately 7.9 million square feet of office space, 0.8 million square feet of retail space, and 743 residential units as of December 31, 2025. Explore more about Empire State Realty Trust at esrtreit.com and connect with us on Facebook, Instagram, TikTok, X, and LinkedIn.Our dedicated team at ESRT is composed of talented individuals united by a commitment to excellence and a vision for future growth. Based in the heart of New York City, we embrace the city's energy in all our endeavors. We prioritize employee wellness, foster a culture of fun and hard work, and have been recognized as a Great Place to Work® by the global authority on workplace culture. We are deeply committed to continuous employee development and strive to empower our team members to excel in their roles and adapt to evolving business needs. From our flagship Empire State Building to modernized structures tailored for the 21st century, we take pride in delivering exceptional customer service while maintaining our leadership in sustainability and energy efficiency, powered entirely by renewable wind electricity. We invite passionate individuals to join our team and contribute to our vision of excellence.

The Trade Desk is looking for a Senior Front End Software Engineer to join the Deal Desk team. This group builds web interfaces that support the company’s products and works on projects that require both creativity and strong technical skills. Collaboration is central to the team’s approach, with engineers, designers, and product managers working together to solve challenges and improve the product. What you will do Design and build user interfaces for Deal Desk products using current front-end frameworks and tools Collaborate with engineers, designers, and product managers to deliver features that enhance the user experience Take part in shaping the direction and architecture of web applications Maintain high standards for code quality and reliability through solid engineering practices Locations This position is available in Irvine, New York, San Francisco, San Jose, and Ventura.

Allworth Financial is an independent investment advisory firm specializing in retirement planning, investment advising, and 401(k) management. Founded in 1993, the company has expanded beyond its Sacramento origins to become a multi-billion dollar organization. Allworth is backed by private equity and has received recognition for its dedication to client well-being and education, including honors from the National Business Research Institute and a spot among Barron's Top 40 RIAs in 2024. Role overview The Front Desk Associate/Service Associate Hybrid is a full-time, on-site position in Dansville, NY. The schedule is five days per week. Annual salary ranges from $50,000 to $55,000. This non-exempt role blends client-facing duties with administrative support. What you will do Act as the first point of contact for clients and visitors at the front desk Manage incoming calls and direct them to the right person Greet clients and create a welcoming atmosphere Schedule appointments and coordinate calendars for advisors Collaborate with advisors to support a smooth client experience Handle office administration tasks as needed Maintain a personalized approach in every client interaction Why join Allworth Join a firm recognized for employee and client satisfaction Work in a team that values personalized service and collaboration Develop your skills in a respected, award-winning financial advisory company

At AlixPartners, we tackle the most intricate and urgent challenges, swiftly transitioning from analysis to action when it matters most. Our commitment to creating lasting value impacts not only companies but also their employees and the communities they serve. We prioritize understanding, respecting, and fulfilling the needs of our employees, clients, and communities, fostering an inclusive environment where diversity is celebrated. We are dedicated to the continuous improvement of our initiatives, policies, and practices, ensuring authenticity, growth, and equity for all.Location: On-site in New York, NY (part-time)What You Will Do:As a Service Desk Intern within AlixPartners’ Corporate Services IT team, you will play a vital role in providing first-line support to approximately 3,500 employees. Your responsibilities will include delivering assistance via phone, email, and in-person for all technical inquiries received by the Service Desk. You will collaborate with a dynamic team that values clear communication, teamwork, and professionalism.This is a part-time, paid internship role based in New York, NY, reporting to the Service Desk Lead. The position requires approximately 20 to 24 hours of work per week, with flexibility to accommodate your academic schedule. Please note that paid relocation and benefits are not available for this temporary role.Manage and provide remote technical support for incoming calls to the Service DeskDiagnose and resolve IT equipment issues for employeesDocument troubleshooting processes and resolutions in our ServiceNow ticketing systemAssist end-users with problem resolution via phone or emailPre-provision and configure laptops, ensuring a high level of serviceAdminister mobile technology tools such as InTune, Jamf, and Lenovo Commercial VantageConduct regular audits to ensure the accuracy of company IT assets (PCs, mobile phones, monitors, etc.) using our asset management toolsIdentify and escalate Level 1 technical issues to the appropriate team or leaderCreate and maintain documentation to facilitate daily Service Desk operations (knowledge bases, etc.)Perform additional duties as required; this description does not cover all activities, duties, or responsibilities.

About HASIHA Sustainable Infrastructure Capital, Inc. is a prominent investor in sustainable infrastructure assets that are pivotal in advancing the energy transition. With over $15 billion in managed assets, our investments span a diverse range of asset classes, including utility-scale solar, energy storage, onshore wind, renewable natural gas (RNG), and energy efficiency initiatives. We leverage our extensive expertise in energy markets and financial structuring, coupled with long-standing partnerships with our clients, to deliver exceptional risk-adjusted returns and measurable environmental benefits. For more details, please visit hasi.com.Position SummaryThe Service Desk Analyst is the frontline responder for IT and customer support, ensuring the seamless operation of workstations, endpoints, and essential audio/visual (A/V) systems including Crestron, Poly, Zoom, and Microsoft Teams room technologies. This role encompasses a diverse range of IT support needs, from live meeting facilitation to special event assistance, while also managing vendor relationships and ensuring accountability. The ideal candidate thrives in dynamic environments, demonstrates creativity under pressure, and consistently provides effective technology solutions to address immediate challenges.Salary RangeThe anticipated salary range for this position is $70,000 to $85,000, depending on experience and location. Additionally, HASI provides a comprehensive annual bonus program, a 401(k) plan with company matching, an equity incentive program, extensive medical, dental, and vision benefits, paid time off for vacation, holidays, and sick days, among other valuable perks.Key Responsibilities1. Provide timely onsite and remote support for IT and AV systems, including Crestron, Poly, Zoom Rooms, and MS Teams Rooms, with a focus on executive and live event assistance.2. Troubleshoot and resolve issues across hardware, software, networks, and meeting room technology; deliver efficient workarounds, especially in high-pressure scenarios.3. Configure, maintain, and ensure the functionality of IT and AV equipment; guarantee that meeting spaces are fully operational and equipment is prepared for use.4. Conduct user training and produce clear documentation for operating AV technologies and collaboration tools.5. Oversee onboarding and offboarding processes, including device setup and user account management.6. Maintain accurate inventories of IT and AV assets, ensuring systems are current.7. Coordinate with AV integrators and vendors, ensuring accountability and escalating concerns when necessary.8. Collaborate with IT, facilities, and third-party partners for installations and technology enhancements.

Join Our Team at LegoraAt Legora, we're on a transformative journey to redefine the landscape of legal work. Our commitment goes beyond simply creating solutions for legal professionals; we collaborate with them directly to ensure our innovations truly meet their needs. We believe that working hand-in-hand is the key to success.Our AI-driven workspace empowers legal experts to not only enhance their efficiency but also to ask insightful questions that lead to groundbreaking discoveries. Daily, we challenge the status quo in legal technology, making intricate processes more intelligent, rapid, and human-centric. From analyzing thousands of documents in mere moments to developing smart workflows in partnership with top-tier practices, we are turning ambitious possibilities into tangible realities.Trusted by renowned global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters across over 40 countries, we're just getting started. Our swift shipping, effective iteration, and intentional scaling are at the core of our growth strategy.When you become a part of Legora, you join a team that believes 'good enough' is never sufficient. We strive to empower legal professionals to perform at their best, leveraging technology that truly comprehends their needs. If you're passionate about building from the ground up, collaborating with talented individuals, and driving change in a high-impact, fast-paced environment, then this is the right opportunity for you.Are You Ready to Shape the Future of Legal Tech?We are seeking a Manager of Deal Desk to oversee and innovate the structure, review, and execution of deals globally at Legora. This pivotal role is designed to accelerate sales velocity across various regions while ensuring pricing integrity, adherence to policies, and accuracy in revenue reporting at scale.As a strategic partner to Sales leadership, you will serve as a central link between Sales, Finance, Legal, and Go-To-Market Operations worldwide. This role requires a blend of strategic acumen and hands-on execution, perfect for someone eager to develop global, scalable processes while maintaining a close eye on the details that drive successful deals.As Legora continues to expand across regions, product lines, and business models, you will be instrumental in defining our sales strategies, revenue booking processes, and maintaining operational excellence on a global scale.

Role overview The Trade Desk seeks a Senior Software Engineer in High Performance Computing to join the Rates & Fees Team in New York. The focus is on designing and building software that sharpens pricing models and boosts system performance for the digital advertising platform. What you will do Create software solutions that enable scalable and efficient pricing models. Apply advanced technologies to improve system performance and reliability. Work closely with data scientists and product managers to solve complex technical problems. Take part in projects that shape the company's standing in the digital advertising space. Team and collaboration This role sits within a team that emphasizes teamwork and open communication. Engineers, data scientists, and product managers partner to deliver software that addresses business needs and drives measurable outcomes.

About Northslope TechnologiesAt Northslope Technologies, we are redefining the landscape of enterprise software by creating mission-specific AI applications tailored to our customers' unique needs. Our innovative solutions empower businesses across various industries to operate with the speed, scale, and efficiency of leading software companies.We are on a mission to develop software that adapts seamlessly to the evolving demands of our clients, driven by a team of engineers who excel in both technical prowess and customer-centric design. The RoleAs a Full-Stack Software Engineer at Northslope, you will be at the forefront of designing, developing, and scaling high-impact applications that span the entire technology stack—from front-end to back-end. Collaborating closely with internal teams and stakeholders, you will transform complex datasets into critical workflows, tools, and actionable insights.Your responsibilities will include crafting user-focused interfaces, developing robust APIs, and managing data pipelines. You will take ownership of projects from inception to deployment, ensuring rapid delivery while playing a vital role in enhancing the operations of teams tackling intricate real-world challenges.At Northslope, we value engineers who are not only adept at writing clean code but also possess a keen understanding of product design and implementation, ensuring that solutions are not only effective but also impactful. What We're Looking ForUser-Centric Focus – You are dedicated to ensuring user success, often stepping beyond your immediate role to deliver solutions that generate real business value.Full-Stack Development Expertise – You are versatile in navigating both front-end and back-end technologies. You have hands-on experience with modern software and AI applications, as well as RESTful APIs, to deliver cohesive user experiences.Frontend Proficiency – Your expertise in TypeScript and React is complemented by a track record of developing modern, responsive web applications. You understand component architecture, state management, and performance optimization, with a passion for creating intuitive and accessible user interfaces.Ownership Attitude – You flourish in environments where you are entrusted with autonomy and responsibility, taking initiative to lead projects while valuing team collaboration.Production Experience – You have a solid history of building and maintaining applications in production settings, demonstrating your capability to deliver results.

Role Overview Monarch Communities in Melville is hiring a Front Desk Concierge. This position serves as the first point of contact for residents and guests, helping to create a welcoming and comfortable environment. What You Will Do Greet residents and visitors with professionalism and warmth Assist with questions, directions, and daily needs Support a smooth check-in and check-out process Help maintain an inviting atmosphere throughout the community What Matters Here Strong customer service skills Attention to detail Reliable and friendly presence at the front desk

The City of New York offers an IT Help Desk Internship based in New York. This internship centers on supporting technology needs and assisting users throughout the organization. Interns gain practical, hands-on experience while contributing to daily IT operations. Role overview As an IT Help Desk Intern, expect to work closely with experienced IT professionals. Tasks include troubleshooting technical issues, providing customer support, and helping resolve user requests. The environment encourages collaboration and open knowledge sharing. Learning and development This internship is designed for skill-building in areas such as technical support, problem-solving, and communication. Interns will have opportunities to observe and participate in real-world IT processes, gaining insights that support future growth in technology roles.

Join Jump Trading Group, a leader in groundbreaking research and technology. We empower top talents in Mathematics, Physics, and Computer Science to explore scientific frontiers and apply innovative research to the global financial landscape. Our unique culture fosters constant innovation, creativity, and a competitive spirit. We prioritize collaboration and mutual respect, believing that together we can achieve exceptional results. At Jump, our research not only yields superior risk-adjusted returns but also drives technological advancements that shape our world, support startups across various sectors, and collaborate with prestigious research institutions and universities.As a key member of our helpdesk team, you will provide top-notch technical support directly to our users. Your responsibilities will include maintaining and monitoring our desktop and laptop systems, ensuring optimal uptime, efficiency, and predictability. We are dedicated to delivering exceptional customer service and achieving high levels of customer satisfaction. Your proactive approach will be essential in meeting response time expectations and resolving issues efficiently.This is a 6-month contract-to-hire position, with an expectation of being onsite Monday to Friday.