Service Desk Lead

Role overview The Service Desk Lead at ArdentMC manages daily service desk operations in New York, NY. This position guides a team dedicated to client support, shaping the approach to high-quality service and encouraging improvement throughout the group. What you will do Oversee the daily activities of the service desk Direct and support a team of service de…

Company: AlixPartnersRole: IT Service Desk Team LeadLocation: On-site, New York, NY (no paid relocation) Role Overview The IT Service Desk Team Lead joins AlixPartners’ Corporate Services Information Technology group to guide the daily operations of the service desk in New York. This position focuses on delivering responsive customer support, troubleshooting software and hardware issues, and ensuring requests are handled efficiently. The Team Lead creates and manages service requests, resolves Level One and Level Two issues, and supports users both in person and remotely. Key Responsibilities Supervise the New York-based service desk team each day Lead, coach, and develop team members through performance management, training, and recognition Represent the Service Desk in IT projects as needed Maintain and update the knowledge base for both end users and the service desk team Troubleshoot and resolve users’ technical issues directly (in person, remotely, or by phone) Escalate unresolved requests to higher-level IT teams and coordinate with third-party vendors for warranty repairs Ensure asset information accuracy for PCs, printers, monitors, and other peripherals Coordinate prompt repairs for PC equipment under third-party maintenance agreements Lead and assist with office moves and workstation setups, including laptops, monitors, and docking stations What We Value AlixPartners values strong organization, attention to detail, and the ability to manage several projects at once. Clear communication, teamwork, and professionalism are essential. The company fosters an inclusive culture, encouraging authenticity, growth, and equity for all employees.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to support IT service delivery across the organization. This position focuses on resolving technical issues, assisting users, and maintaining steady day-to-day operations at the IT service desk. What You Will Do Troubleshoot and resolve technical problems for end users Deliver responsive and courteous customer service Help ensure the IT service desk operates efficiently Location This role is based in New York, NY.

We are seeking a dedicated and knowledgeable IT Service Desk Specialist to join our team. In this role, you will be the first point of contact for users experiencing technical issues. You will efficiently troubleshoot and resolve problems, ensuring minimal disruption to business operations. Your expertise will help maintain a high level of customer satisfaction as you support our IT infrastructure.

Role Overview The City of New York is hiring a Service Desk Operations Analyst based in New York. This role supports IT service desk operations and helps maintain a high standard of customer service and issue resolution. What You Will Do Monitor incoming service desk requests and track their progress Analyze performance metrics to identify trends and areas for improvement Recommend process changes that improve service desk efficiency Collaborate with technical teams and end users to strengthen service delivery Who Succeeds Here Detail-oriented and organized Comfortable working with both technical staff and non-technical users Proactive in identifying and suggesting improvements

Join Point72 as a Service Desk Engineer in our Technology division. You will play a critical role in supporting our internal clients by providing high-quality technical assistance, troubleshooting issues, and ensuring a seamless technology experience.

Role Overview The City of New York is hiring an Analyst for the Service Desk Operations team. This role supports the IT department in delivering timely and effective service to city employees and departments. What You Will Do Assist with daily service desk operations Help resolve IT issues for city staff and departments Work to improve processes and user experience Contribute to efficient problem resolution and streamlined support Location Position based in New York, NY.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to help keep IT services running smoothly. This position serves as the initial contact for users, handling technical issues and offering prompt, helpful support. What You Will Do Act as the first line of support for IT service requests and incidents Troubleshoot and resolve user technical problems Work to improve service delivery and user satisfaction Analyze support trends and suggest process improvements Location This role is based in New York City.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to help strengthen IT service delivery. This role focuses on reviewing service desk operations, resolving technical issues, and supporting clear communication between users and IT support teams. What You Will Do Analyze daily service desk activities to identify trends and areas for improvement Troubleshoot user issues and coordinate with IT support staff for resolution Facilitate effective communication between end users and technical teams Contribute to improved service efficiency and user satisfaction through data-driven insights Location This position is based in New York, NY.

COMPANY SUMMARYEmpire State Realty Trust, Inc. (NYSE: ESRT) is a prominent real estate investment trust (REIT) dedicated to owning and managing a distinguished portfolio of premium office, retail, and multifamily properties in New York City. The iconic Empire State Building, recognized as the "World's Most Famous Building," features a renowned Observatory, consistently rated as the top attraction in New York City by Tripadvisor's 2025 Travelers’ Choice Awards: Best of the Best. ESRT stands as a leader in energy efficiency and indoor environmental quality, managing approximately 7.9 million square feet of office space, 0.8 million square feet of retail space, and 743 residential units as of December 31, 2025. Explore more about Empire State Realty Trust at esrtreit.com and connect with us on Facebook, Instagram, TikTok, X, and LinkedIn.Our dedicated team at ESRT is composed of talented individuals united by a commitment to excellence and a vision for future growth. Based in the heart of New York City, we embrace the city's energy in all our endeavors. We prioritize employee wellness, foster a culture of fun and hard work, and have been recognized as a Great Place to Work® by the global authority on workplace culture. We are deeply committed to continuous employee development and strive to empower our team members to excel in their roles and adapt to evolving business needs. From our flagship Empire State Building to modernized structures tailored for the 21st century, we take pride in delivering exceptional customer service while maintaining our leadership in sustainability and energy efficiency, powered entirely by renewable wind electricity. We invite passionate individuals to join our team and contribute to our vision of excellence.

Allworth Financial is an independent investment advisory firm specializing in retirement planning, investment advising, and 401(k) management. Founded in 1993, the company has expanded beyond its Sacramento origins to become a multi-billion dollar organization. Allworth is backed by private equity and has received recognition for its dedication to client well-being and education, including honors from the National Business Research Institute and a spot among Barron's Top 40 RIAs in 2024. Role overview The Front Desk Associate/Service Associate Hybrid is a full-time, on-site position in Dansville, NY. The schedule is five days per week. Annual salary ranges from $50,000 to $55,000. This non-exempt role blends client-facing duties with administrative support. What you will do Act as the first point of contact for clients and visitors at the front desk Manage incoming calls and direct them to the right person Greet clients and create a welcoming atmosphere Schedule appointments and coordinate calendars for advisors Collaborate with advisors to support a smooth client experience Handle office administration tasks as needed Maintain a personalized approach in every client interaction Why join Allworth Join a firm recognized for employee and client satisfaction Work in a team that values personalized service and collaboration Develop your skills in a respected, award-winning financial advisory company

At AlixPartners, we tackle the most intricate and urgent challenges, swiftly transitioning from analysis to action when it matters most. Our commitment to creating lasting value impacts not only companies but also their employees and the communities they serve. We prioritize understanding, respecting, and fulfilling the needs of our employees, clients, and communities, fostering an inclusive environment where diversity is celebrated. We are dedicated to the continuous improvement of our initiatives, policies, and practices, ensuring authenticity, growth, and equity for all.Location: On-site in New York, NY (part-time)What You Will Do:As a Service Desk Intern within AlixPartners’ Corporate Services IT team, you will play a vital role in providing first-line support to approximately 3,500 employees. Your responsibilities will include delivering assistance via phone, email, and in-person for all technical inquiries received by the Service Desk. You will collaborate with a dynamic team that values clear communication, teamwork, and professionalism.This is a part-time, paid internship role based in New York, NY, reporting to the Service Desk Lead. The position requires approximately 20 to 24 hours of work per week, with flexibility to accommodate your academic schedule. Please note that paid relocation and benefits are not available for this temporary role.Manage and provide remote technical support for incoming calls to the Service DeskDiagnose and resolve IT equipment issues for employeesDocument troubleshooting processes and resolutions in our ServiceNow ticketing systemAssist end-users with problem resolution via phone or emailPre-provision and configure laptops, ensuring a high level of serviceAdminister mobile technology tools such as InTune, Jamf, and Lenovo Commercial VantageConduct regular audits to ensure the accuracy of company IT assets (PCs, mobile phones, monitors, etc.) using our asset management toolsIdentify and escalate Level 1 technical issues to the appropriate team or leaderCreate and maintain documentation to facilitate daily Service Desk operations (knowledge bases, etc.)Perform additional duties as required; this description does not cover all activities, duties, or responsibilities.

About HASIHA Sustainable Infrastructure Capital, Inc. is a prominent investor in sustainable infrastructure assets that are pivotal in advancing the energy transition. With over $15 billion in managed assets, our investments span a diverse range of asset classes, including utility-scale solar, energy storage, onshore wind, renewable natural gas (RNG), and energy efficiency initiatives. We leverage our extensive expertise in energy markets and financial structuring, coupled with long-standing partnerships with our clients, to deliver exceptional risk-adjusted returns and measurable environmental benefits. For more details, please visit hasi.com.Position SummaryThe Service Desk Analyst is the frontline responder for IT and customer support, ensuring the seamless operation of workstations, endpoints, and essential audio/visual (A/V) systems including Crestron, Poly, Zoom, and Microsoft Teams room technologies. This role encompasses a diverse range of IT support needs, from live meeting facilitation to special event assistance, while also managing vendor relationships and ensuring accountability. The ideal candidate thrives in dynamic environments, demonstrates creativity under pressure, and consistently provides effective technology solutions to address immediate challenges.Salary RangeThe anticipated salary range for this position is $70,000 to $85,000, depending on experience and location. Additionally, HASI provides a comprehensive annual bonus program, a 401(k) plan with company matching, an equity incentive program, extensive medical, dental, and vision benefits, paid time off for vacation, holidays, and sick days, among other valuable perks.Key Responsibilities1. Provide timely onsite and remote support for IT and AV systems, including Crestron, Poly, Zoom Rooms, and MS Teams Rooms, with a focus on executive and live event assistance.2. Troubleshoot and resolve issues across hardware, software, networks, and meeting room technology; deliver efficient workarounds, especially in high-pressure scenarios.3. Configure, maintain, and ensure the functionality of IT and AV equipment; guarantee that meeting spaces are fully operational and equipment is prepared for use.4. Conduct user training and produce clear documentation for operating AV technologies and collaboration tools.5. Oversee onboarding and offboarding processes, including device setup and user account management.6. Maintain accurate inventories of IT and AV assets, ensuring systems are current.7. Coordinate with AV integrators and vendors, ensuring accountability and escalating concerns when necessary.8. Collaborate with IT, facilities, and third-party partners for installations and technology enhancements.

Role Overview Monarch Communities in Melville is hiring a Front Desk Concierge. This position serves as the first point of contact for residents and guests, helping to create a welcoming and comfortable environment. What You Will Do Greet residents and visitors with professionalism and warmth Assist with questions, directions, and daily needs Support a smooth check-in and check-out process Help maintain an inviting atmosphere throughout the community What Matters Here Strong customer service skills Attention to detail Reliable and friendly presence at the front desk

Join the City of New York as the Deputy Director of Parks ITT Service Desk, where you will play a pivotal role in overseeing IT support services for our parks. You will lead a dedicated team to ensure efficient operation and user satisfaction within our IT systems.

At Altana, we are redefining the landscape of global trade through our innovative AI-powered product network. Our mission is to empower businesses and governments to foster a more resilient and secure global economy while facilitating seamless trade operations.Join Our Team at AltanaAs the Director of Deal Desk, you will be pivotal in driving the commercial success of Altana. You will collaborate closely with our Sales, Legal, Finance, and Product teams to develop and implement effective deal strategies. Reporting directly to the CFO, you will oversee deal structuring, pricing approaches, and contract negotiations, ensuring they align with our business goals and adhere to company policies.

Join our dynamic team at The Trade Desk as a Senior Client Service Director. In this pivotal role, you will lead a team dedicated to delivering exceptional client experiences on a global scale. Your expertise in client relations and strategic oversight will be crucial as you collaborate with cross-functional teams to drive success for our clients. You will play an instrumental role in shaping our service delivery strategy and enhancing client satisfaction.

The City of New York seeks a Senior Analyst, Service Desk Operations - Procurement Operations Specialist to join its team in New York. This position centers on enhancing procurement processes within service desk operations. Key Responsibilities Partner with several departments to strengthen service desk functions tied to procurement activities. Spot areas for improvement and carry out changes that align with organizational goals. Support the smooth and effective operation of procurement workflows. Encourage adoption of best practices among service desk and procurement staff. Collaboration and Impact Regular interaction with teams across the organization is central to this role. The Senior Analyst will contribute directly to operational efficiency and help advance the City’s procurement initiatives.

Join our dedicated team at the New York Psychotherapy and Counseling Center as a Bilingual Front Desk Receptionist. This pivotal role involves being the first point of contact for our clients, providing exceptional customer service, and facilitating a welcoming environment. You will be responsible for managing appointments, answering inquiries, and supporting the administrative functions of our office.

Join the City of New York as a Front Desk Receptionist, where you will be the first point of contact for visitors and guests. Your welcoming demeanor and exceptional organizational skills will ensure a positive experience for all who enter our offices. This is an exciting opportunity for individuals looking to start their career in a dynamic and fast-paced environment.