Service Desk Systems Analyst

COMPANY SUMMARYEmpire State Realty Trust, Inc. (NYSE: ESRT) is a prominent real estate investment trust (REIT) dedicated to owning and managing a distinguished portfolio of premium office, retail, and multifamily properties in New York City. The iconic Empire State Building, recognized as the "World's Most Famous Building," features a renowned Observatory, c…

About HASIHA Sustainable Infrastructure Capital, Inc. is a prominent investor in sustainable infrastructure assets that are pivotal in advancing the energy transition. With over $15 billion in managed assets, our investments span a diverse range of asset classes, including utility-scale solar, energy storage, onshore wind, renewable natural gas (RNG), and energy efficiency initiatives. We leverage our extensive expertise in energy markets and financial structuring, coupled with long-standing partnerships with our clients, to deliver exceptional risk-adjusted returns and measurable environmental benefits. For more details, please visit hasi.com.Position SummaryThe Service Desk Analyst is the frontline responder for IT and customer support, ensuring the seamless operation of workstations, endpoints, and essential audio/visual (A/V) systems including Crestron, Poly, Zoom, and Microsoft Teams room technologies. This role encompasses a diverse range of IT support needs, from live meeting facilitation to special event assistance, while also managing vendor relationships and ensuring accountability. The ideal candidate thrives in dynamic environments, demonstrates creativity under pressure, and consistently provides effective technology solutions to address immediate challenges.Salary RangeThe anticipated salary range for this position is $70,000 to $85,000, depending on experience and location. Additionally, HASI provides a comprehensive annual bonus program, a 401(k) plan with company matching, an equity incentive program, extensive medical, dental, and vision benefits, paid time off for vacation, holidays, and sick days, among other valuable perks.Key Responsibilities1. Provide timely onsite and remote support for IT and AV systems, including Crestron, Poly, Zoom Rooms, and MS Teams Rooms, with a focus on executive and live event assistance.2. Troubleshoot and resolve issues across hardware, software, networks, and meeting room technology; deliver efficient workarounds, especially in high-pressure scenarios.3. Configure, maintain, and ensure the functionality of IT and AV equipment; guarantee that meeting spaces are fully operational and equipment is prepared for use.4. Conduct user training and produce clear documentation for operating AV technologies and collaboration tools.5. Oversee onboarding and offboarding processes, including device setup and user account management.6. Maintain accurate inventories of IT and AV assets, ensuring systems are current.7. Coordinate with AV integrators and vendors, ensuring accountability and escalating concerns when necessary.8. Collaborate with IT, facilities, and third-party partners for installations and technology enhancements.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to support IT service delivery across the organization. This position focuses on resolving technical issues, assisting users, and maintaining steady day-to-day operations at the IT service desk. What You Will Do Troubleshoot and resolve technical problems for end users Deliver responsive and courteous customer service Help ensure the IT service desk operates efficiently Location This role is based in New York, NY.

Role Overview The City of New York is hiring a Service Desk Operations Analyst based in New York. This role supports IT service desk operations and helps maintain a high standard of customer service and issue resolution. What You Will Do Monitor incoming service desk requests and track their progress Analyze performance metrics to identify trends and areas for improvement Recommend process changes that improve service desk efficiency Collaborate with technical teams and end users to strengthen service delivery Who Succeeds Here Detail-oriented and organized Comfortable working with both technical staff and non-technical users Proactive in identifying and suggesting improvements

Role Overview The Trade Desk is hiring an Anaplan Systems Analyst to help strengthen planning processes by making effective use of Anaplan. This role focuses on analyzing business needs, building models, and delivering insights that support strategic decisions. What You Will Do Analyze business requirements related to planning and forecasting Develop and maintain Anaplan models to meet organizational needs Work closely with teams across the company to ensure Anaplan solutions fit into broader workflows Provide actionable insights to guide business strategy Locations Irvine Los Angeles New York San Francisco San Jose

Role Overview The City of New York is hiring an Analyst for the Service Desk Operations team. This role supports the IT department in delivering timely and effective service to city employees and departments. What You Will Do Assist with daily service desk operations Help resolve IT issues for city staff and departments Work to improve processes and user experience Contribute to efficient problem resolution and streamlined support Location Position based in New York, NY.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to help keep IT services running smoothly. This position serves as the initial contact for users, handling technical issues and offering prompt, helpful support. What You Will Do Act as the first line of support for IT service requests and incidents Troubleshoot and resolve user technical problems Work to improve service delivery and user satisfaction Analyze support trends and suggest process improvements Location This role is based in New York City.

Role Overview The City of New York is seeking a Service Desk Operations Analyst to help strengthen IT service delivery. This role focuses on reviewing service desk operations, resolving technical issues, and supporting clear communication between users and IT support teams. What You Will Do Analyze daily service desk activities to identify trends and areas for improvement Troubleshoot user issues and coordinate with IT support staff for resolution Facilitate effective communication between end users and technical teams Contribute to improved service efficiency and user satisfaction through data-driven insights Location This position is based in New York, NY.

About LanternLantern serves as a premier specialty care platform that connects individuals with top-tier healthcare when they need it the most. By establishing a Network of Excellence featuring the nation’s leading specialists in surgery, cancer care, infusions, and more, Lantern not only ensures outstanding medical care but also significant cost savings for employers and their workforce. Each member is paired with a dedicated care team, inclusive of Care Advocates and nurses, to support them throughout their healthcare journey, facilitating a return to good health, family, and work. With easy access to specialists nationwide, Lantern provides quality care that is convenient for most. Trusted by some of the largest employers in the nation, Lantern is committed to providing care to over 6 million members across the country. Discover more at lanterncare.com.About You:You utilize LOGIC in your decision-making processes, recognizing that progress is essential for instigating change. You focus on executing your strategies while managing a dynamic environment, celebrating both small and significant victories.INCLUSION is a fundamental aspect of your beliefs. You value a diverse and inclusive workplace and are eager to collaborate with a team that brings various experiences and perspectives, appreciating the unique qualities of every individual.You possess the GRIT and determination to tackle complex challenges, knowing that substantial problems require innovative solutions and a supportive team.Your commitment to HUMANITY drives your customer-centric approach. You view your customers not merely as users of your product but as the motivation behind your efforts to effect change.Integrity is your guiding principle, emphasizing TRUTH over simply providing the answers people wish to hear.You flourish in a collaborative team environment, understanding that teamwork is vital for innovation and driving change.These pillars of LIGHT remind our team that we are making a positive impact by offering guidance and support in navigating the often intricate and confusing healthcare landscape. We aspire that this LIGHT helps individuals find their way to the best care, resources, and support they need to reclaim their lives.If this resonates with you, we are eager to connect and discuss career opportunities at Lantern.Please apply to our recruitment process.

The City of New York seeks a Senior Analyst, Service Desk Operations - Procurement Operations Specialist to join its team in New York. This position centers on enhancing procurement processes within service desk operations. Key Responsibilities Partner with several departments to strengthen service desk functions tied to procurement activities. Spot areas for improvement and carry out changes that align with organizational goals. Support the smooth and effective operation of procurement workflows. Encourage adoption of best practices among service desk and procurement staff. Collaboration and Impact Regular interaction with teams across the organization is central to this role. The Senior Analyst will contribute directly to operational efficiency and help advance the City’s procurement initiatives.

Join the Clay Team as a Deal Desk AnalystAt Claylabs, our mission is to empower organizations to transform their growth ideas into reality. We believe that growth is a creative endeavor rather than a mere formula. Identifying and engaging with your ideal customers requires innovative thinking and ongoing experimentation. In a world where AI accelerates execution and makes tactics easily replicable, creativity remains the key differentiator. We proudly serve thousands of clients including industry leaders like Anthropic, Notion, Google, and Ramp, providing them with unique insights, data signals, and AI-driven research to enhance their market strategies.In 2025, we celebrated a significant milestone by surpassing $100M in revenue and successfully raised a $100M Series C, achieving a valuation of $5B, supported by esteemed investors such as Sequoia, CapitalG, and First Round. We also completed our second employee tender offer and initiated a community equity round for our valued customers, agency partners, and community members.Here are some key aspects about us:Our community consists of over 11,000 customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members who are DJs, activists, writers, clowns, marathon runners, skydivers, psychedelic therapists, and social workers.All employees have access to complimentary sessions with world-class coaches specializing in creativity, management, and more.Our guiding principles — including negative maintenance and non-attached action — shape our work ethic. Discover more about them here.Explore our story featured in the New York Times.

We are seeking a dedicated and knowledgeable IT Service Desk Specialist to join our team. In this role, you will be the first point of contact for users experiencing technical issues. You will efficiently troubleshoot and resolve problems, ensuring minimal disruption to business operations. Your expertise will help maintain a high level of customer satisfaction as you support our IT infrastructure.

Role overview The Service Desk Lead at ArdentMC manages daily service desk operations in New York, NY. This position guides a team dedicated to client support, shaping the approach to high-quality service and encouraging improvement throughout the group. What you will do Oversee the daily activities of the service desk Direct and support a team of service desk professionals Foster a culture focused on excellence and ongoing improvement Make sure clients receive prompt and effective support

Join the Revolution at HarveyAt Harvey, we are redefining the landscape of legal and professional services, not just through incremental changes but with a transformative approach. By leveraging cutting-edge AI technology, a robust platform, and profound industry knowledge, we are setting new standards for knowledge work that will endure for generations.This is an extraordinary opportunity to contribute to a pioneering organization at a pivotal moment in its evolution. With over 1000 clients across more than 60 countries, a strong alignment with market needs, and exceptional backing from investors, we are experiencing rapid growth and carving out a unique niche in the market. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial advancement is unparalleled.Our team is composed of sharp, driven individuals who are passionately committed to our mission. We move at a swift pace, operate with vigor, and take genuine ownership of the issues we address—from initial ideation to long-term results. Our close-knit collaboration with customers—ranging from executives to engineers—enables us to tackle real-world challenges with urgency and care. If you excel in uncertain environments, strive for excellence, and wish to help shape the future of work alongside like-minded peers, we invite you to build the future with us.At Harvey, we are crafting the future of professional services today—join us on this exciting journey.Role SummaryWe are searching for a People Systems Analyst to enhance our Glue / Information Technology team. As a Workday expert focusing on Time Off & Absence Management, Time Tracking, and Payroll configuration, you will be responsible for the configuration, maintenance, and optimization of these Workday modules. Your efforts will support Harvey's swift global expansion, developing country-specific plans and payroll integrations. This position is critical in ensuring our people systems scale effectively as we enter new markets, integrate with third-party payroll providers, and deliver accurate, compliant, and user-friendly experiences for our employees and managers around the globe.The ideal candidate is a proactive Workday configurator with extensive knowledge in Absence, Time Tracking, and Payroll modules, thriving in a high-growth atmosphere and adept at balancing tactical system tasks with strategic planning.

Join the City of New York as a Systems Design Analyst, where you will play a crucial role in analyzing and designing effective systems that enhance operational efficiency and improve public services. Your expertise will contribute to the strategic planning and implementation of technology solutions that make a difference in the lives of New Yorkers.

The City of New York seeks a Systems Analyst to support and enhance the city's technology infrastructure. This position plays a key role in reviewing and improving the systems that help deliver city services. Key responsibilities Assess current systems to find opportunities for improvement Work with various city departments to gather and clarify technology requirements Help implement solutions that boost efficiency and service quality across city operations Work location This role is based in New York City.

Company: AlixPartnersRole: IT Service Desk Team LeadLocation: On-site, New York, NY (no paid relocation) Role Overview The IT Service Desk Team Lead joins AlixPartners’ Corporate Services Information Technology group to guide the daily operations of the service desk in New York. This position focuses on delivering responsive customer support, troubleshooting software and hardware issues, and ensuring requests are handled efficiently. The Team Lead creates and manages service requests, resolves Level One and Level Two issues, and supports users both in person and remotely. Key Responsibilities Supervise the New York-based service desk team each day Lead, coach, and develop team members through performance management, training, and recognition Represent the Service Desk in IT projects as needed Maintain and update the knowledge base for both end users and the service desk team Troubleshoot and resolve users’ technical issues directly (in person, remotely, or by phone) Escalate unresolved requests to higher-level IT teams and coordinate with third-party vendors for warranty repairs Ensure asset information accuracy for PCs, printers, monitors, and other peripherals Coordinate prompt repairs for PC equipment under third-party maintenance agreements Lead and assist with office moves and workstation setups, including laptops, monitors, and docking stations What We Value AlixPartners values strong organization, attention to detail, and the ability to manage several projects at once. Clear communication, teamwork, and professionalism are essential. The company fosters an inclusive culture, encouraging authenticity, growth, and equity for all employees.

As a Vice President Systems Analyst, you will play a pivotal role in understanding and transforming business system requirements into actionable solutions. Your expertise will drive the configuration of complex systems within a cloud environment, ensuring optimal performance and usability. You'll be tasked with selecting, configuring, and installing third-party vendor tools to enhance system capabilities. The ideal candidate will have a strong background in designing and implementing detailed test plans, alongside the ability to conduct thorough technical research on system upgrades, assessing feasibility, costs, and compatibility.Key Responsibilities:• Partner with product owners and scrum masters to gather and interpret business system requirements.• Define information system requirements and create detailed specifications and user documentation for complex cloud-based systems.• Analyze existing system processes and workflows to identify efficiencies, recommending improvements.• Work in close collaboration with cross-functional teams to deliver comprehensive solutions that align with business goals.

CGS Federal is actively seeking a motivated and skilled Litigation Systems Analyst to be a part of our dynamic team dedicated to providing exceptional technical support for a significant Federal agency's litigation initiatives.At CGS, we unite innovative and talented individuals to tackle the government's most pressing challenges using advanced technology. We are in search of candidates who are eager to drive government innovation, value teamwork, and possess the foresight to anticipate the needs of their colleagues. Our supportive work environment fosters professional development through diverse learning opportunities.Key Responsibilities:- Collaborate closely with government personnel and report to the Contract IT Manager, Systems Manager, Senior Systems Analyst, or Lead Project Manager. Gather insights from the COR, Government Case Managers, and trial staff to define project and system requirements.- Design comprehensive systems that fulfill the specified requirements. Elaborate on functional specifications, system design, programming guidelines, data elements, validation criteria, data capture methods, and conversion processes through discussions with government staff and supervisors.- Transform functional requirements into system designs suitable for developing the necessary computer programs. Conduct software tests, including preparing and utilizing sample data for testing.- Present findings, recommendations, and specifications through formal reports and oral presentations.- Develop essential systems documentation as required by task orders.- Consult with government staff and fellow contractors to ensure clarity on task objectives, identify challenges, and propose enhancements.- Provide technical guidance and oversight to junior personnel.- Occasionally lead projects or act as a technical supervisor.- Report progress to government staff and supervisors.- Offer user and technical documentation and training for developed systems.

Join Point72 as a Service Desk Engineer in our Technology division. You will play a critical role in supporting our internal clients by providing high-quality technical assistance, troubleshooting issues, and ensuring a seamless technology experience.