Technical Support Engineer at Luminance | New York

Join Luminance, an industry leader in Legal-Grade™ AI for enterprises, backed by prestigious VCs and recognized on Forbes' AI 50 list of the 'Most Promising Private AI Companies in the World' as well as Inc. 5000’s list of 'Fastest Growing Companies in America'. Luminance is revolutionizing the global legal landscape.We are actively seeking a dedicated Technical Support Engineer to become a vital part of our Support team. This role serves as the first line of response to both potential and existing customers, ensuring the effective integration of Luminance’s advanced technology into their operations. As a Support Engineer, you will be the primary contact for customer inquiries, responsible for ticket management and resolution of various issues, either directly or by collaborating with other departments to deliver outstanding service. You will thrive in managing customer accounts while resolving any challenges that may arise.This position is centered around building and nurturing relationships with our diverse clientele, which includes multinational law firms, manufacturers, global retailers, and pharmaceutical companies. Once fully trained, you will possess a robust knowledge of Luminance’s products, enabling you to assist customers in utilizing features to alleviate their specific pain points. Ideal candidates will exhibit strong interpersonal skills, critical thinking abilities, and a commitment to problem-solving.

Luminance is seeking a dedicated IT Support Engineer who thrives on providing exceptional support and has a passion for helping users navigate their technology challenges. This is a hands-on role ideal for someone who takes initiative, communicates effectively, and is committed to ensuring a seamless technology experience for all employees.In this position, you will operate independently, addressing a variety of support requests and serving as a reliable IT contact throughout the organization.Located in New York, with infrequent travel required across the US and Canada.Key ResponsibilitiesServe as the primary liaison for end-user IT support, addressing hardware, software, and connectivity challengesTroubleshoot and resolve everyday IT issues, ensuring timely escalation and ownership until resolutionProvide support for macOS environments, including setup, configuration, and troubleshooting of MacBooksManage onboarding and offboarding processes, including device setup, access management, and asset trackingOversee Microsoft Office 365 administration for users (accounts, permissions, licensing, security settings)Utilize MDM solutions like Jamf and/or Microsoft Intune for device managementIdentify and resolve networking issues, including Wi-Fi, internet connectivity, and firewall settingsMaintain comprehensive IT documentation, FAQs, and knowledge base articlesProactively identify recurring issues and propose enhancements to tools, processes, and the user experienceCollaborate with vendors and third-party providers to resolve support challenges as neededProvide on-site support at US and Canadian offices as required (rarely)

Join Luminance, a trailblazer in Legal-Grade™ AI for enterprises, recognized by top-tier VCs and featured in both Forbes AI 50's 'Most Promising Private AI Companies in the World' and Inc. 5000's 'Fastest Growing Companies in America'. We are revolutionizing the legal sector globally.The Senior Customer Solutions Engineer position is a pivotal role that collaborates across Sales, Product, and Customer Success to enhance our customers' technical teams' connectivity, enabling them to harness the full potential of Luminance. Your focus will be on delivering a premier technical experience for Enterprise clients, aiding in faster and more efficient platform integration.The ideal candidate will exhibit a unique combination of customer-centric skills and a solutions-oriented approach, guiding customers in optimizing their integration processes to accelerate their success.In this role, you will engage directly with our platform and Workflow engine, implementing solutions that facilitate seamless legal workflows across various technological environments.A Senior Customer Solutions Engineer will gain expert knowledge of our AI platform and its integration capabilities across diverse customer systems. You will collaborate closely with both prospective and existing clients, offering expert guidance and support to ensure a smooth integration experience. Working alongside Account Executives, Product Specialists, and Customer Success Managers, you will be instrumental in transforming prospects into loyal, long-term customers.We are dedicated to your professional development, providing each employee with a generous £2000 Learning budget.

Join Luminance, a leader in Legal-Grade™ AI, revolutionizing the enterprise legal landscape. As a recognized name on Forbes’ AI 50 and Inc. 5000 lists, we are transforming the global legal profession.This is an exceptional chance to become part of Luminance’s expanding global Customer Success team, collaborating with top international law firms and well-known businesses across 60 countries, including major manufacturers, innovative tech companies, global retailers, and pharmaceutical leaders. In this role, you'll nurture relationships and align with our customers’ goals while showcasing how our cutting-edge technology redefines contract management for individuals and businesses alike.The ideal candidate will excel in establishing rapport with clients, ensuring excellence in every engagement, and demonstrating a keen drive for achieving results. Responsibilities include cultivating and maintaining strong customer relationships, designing, implementing, and managing onboarding and rollout strategies for diverse customer bases, from SMEs to enterprises with extensive user networks. You will also train and advise customers on product best practices and work to reduce churn. Utilizing available data, you should provide insights into customer interactions, enhance customer experiences through support and feedback, and handle inquiries and complaints with professionalism.We seek a sociable, analytical individual with a knack for learning and leveraging new software, articulating ideas clearly and effectively. The ideal Customer Success Manager will engage collaboratively with customers, maximize value, and creatively strategize to enhance our reach within the customer community.

Join Luminance, a trailblazer in Legal-Grade™ AI solutions for enterprises, and be part of a revolutionary shift in the legal industry. Recognized in Forbes AI 50 as one of the 'Most Promising Private AI Companies in the World' and a member of Inc. 5000’s 'Fastest Growing Companies in America', Luminance is transforming legal practices worldwide.We are expanding our global Onboarding Team and are looking for a passionate Legal Implementation Specialist. With a remarkable growth of 5x over the past two years and a $75 million Series C funding secured in 2024, Luminance is rapidly broadening its international footprint, serving enterprise clients.In this role, you will engage with a diverse range of clients, including in-house teams from over 60 countries such as AMD, National Grid, LG, and DHL. Your mission will be to ensure our customers realize immediate success by collaborating with them throughout the onboarding journey. Partnering closely with the Customer Success Manager, you will facilitate the onboarding and implementation of our cutting-edge legal AI technology, ensuring a smooth integration into clients’ existing contract management workflows.

About GigsAt Gigs, we are pioneering an innovative operating system for mobile services, enabling technology companies to effortlessly integrate global connectivity into their products.Similar to how Stripe facilitates quick payment integrations, Gigs empowers platforms to seamlessly embed connectivity—bridging the traditional telecom landscape with modern technology. We automate provisioning and simplify telecom complexities, catering to a wide range of businesses from fintechs launching mobile services to HR platforms providing work phone plans.Our dedicated team of approximately 100 individuals across the US and Europe is supported by nearly $100 million in investments from notable backers such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we attract early-stage engineers, product innovators, and business experts from industry leaders like Stripe, Airbnb, and Shopify. Together, we tackle intricate technical and regulatory challenges to ensure seamless connectivity.If you are fueled by curiosity, creativity, and the prospect of shaping the future of telecommunications, we invite you to join us.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations, showcasing excellence in every interaction—whether with business clients or end-users. Your ability to adapt to diverse perspectives is key. You won’t simply close support tickets; you will take ownership of a healthy support queue, ensuring that operations run smoothly.Your role will involve being the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners. You will navigate the entire technical stack—from debugging API logs to troubleshooting live network connectivity issues for end-users. Acting as a bridge, you will translate technical root causes into clear solutions for customers while providing critical insights back to our Product and Engineering teams, ensuring that when users need to connect, the Gigs platform consistently delivers.This position is based in our New York office.

NYC (Brooklyn), On-site · Full-time Salary Range: $100,000 - $140,000 + equityAbout the RoleAt Kombo, we are seeking a Technical Support Engineer who will play a pivotal role in providing outstanding technical support to our expanding customer base. You will be responsible for troubleshooting intricate integration challenges and establishing the foundations of our support operations in the U.S. This position will act as a technical liaison between our customers and our product and engineering teams.About KomboKombo is revolutionizing the way HR, payroll, and recruiting systems interact with each other through a unified API. By enabling companies to integrate once with Kombo, they can seamlessly connect to over 160 platforms, eliminating the headaches associated with multiple data schemas, authentication methods, and API peculiarities.Since our inception through Y Combinator in 2022, we have achieved remarkable milestones:Raised over $30M from Y Combinator, Acadian Ventures, 468, and other investors.Increased our annual recurring revenue (ARR) from $0 to over $10M, positioning us among the top 5% of VC-backed startups.Scaled to manage data for the equivalent of 10% of Germany's workforce.Expanded our team to over 50 members across two offices in New York and Berlin.We pride ourselves on our diverse and globally distributed team, consisting of over 20 nationalities.Why Support Matters at KomboAt Kombo, we believe that exceptional customer support is a unique competitive advantage. We are committed to delivering superior service, which is why we have received accolades for our support quality.Our support has earned G2 badges for excellence.We consistently receive positive feedback from customers, often noting that our support is the best they have ever experienced across any product.

About Glean:Established in 2019, Glean is a cutting-edge AI-driven knowledge management platform aimed at empowering organizations to swiftly locate, organize, and share vital information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees can access the required knowledge at the right moment, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, enabling teams to utilize their collective intelligence more effectively.Glean was conceived by Founder & CEO Arvind Jain, who recognized the difficulties workers face in accessing and comprehending workplace information. Witnessing how scattered knowledge and numerous SaaS tools hinder productivity, he was determined to create a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to essential information. Since then, Glean has emerged as a leader in Work AI, combining enterprise-level search, an AI assistant, and robust application and agent-building capabilities to fundamentally transform how employees operate.About the Role:Glean is in search of a skilled Designated Technical Support Engineer to become part of our rapidly growing, venture-backed startup. We are developing a modern knowledge assistant tailored to each employee in your organization, ensuring that all company information is accessible, contextual, and up-to-date. Our team is dedicated, creative, passionate, and most importantly—focused on delivering exceptional customer service.As a reliable technical resource for our customers, you will deliver both proactive and reactive support to our expanding client base. By providing an unparalleled level of service, you will help ensure that our customer experience stands out in the industry.

Role Overview Sigma Computing is growing quickly, and the Technical Support Engineering team is scaling to meet the needs of a larger global user base. This team recently earned the 2024 Stevie Gold Award for Customer Service. As a Technical Support Engineer based in New York City, the work centers on helping customers solve technical, business, and data challenges using the Sigma platform. The role involves close collaboration with Product, Engineering, and Go-to-Market teams to troubleshoot complex issues, deliver solutions, and improve both the product and support experience. What You Will Do Work directly with Sigma customers and pre-sales staff to identify and resolve complex technical problems. Partner with the development team to define best practices and build tools for diagnosing issues and improving service performance. Coordinate with teams across backend, frontend, DevOps, design, product management, and marketing to support a strong user experience. Join quarterly projects, provide periodic on-call support, and take on assignments that focus on automation and process improvements.

We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.

Role Overview Notion is hiring an Enterprise Technical Support Specialist based in New York City. This role centers on supporting enterprise clients by troubleshooting and resolving complex technical issues. The goal: deliver prompt, effective solutions that help customers get the most from Notion’s products. What You’ll Do Respond to and resolve advanced technical problems for enterprise customers Work closely with other teams across Notion to address customer needs Help drive customer satisfaction by ensuring timely and thorough support Collaboration and Impact This position works with cross-functional teams to improve the overall experience for enterprise users. Input from support specialists helps shape Notion’s solutions and contributes to ongoing product success.

Who Are We?At Cohere, our mission is to enhance intelligence for the benefit of humanity. We focus on developing and deploying cutting-edge models that empower developers and enterprises to create extraordinary AI-driven experiences such as content generation, semantic search, retrieval-augmented generation (RAG), and intelligent agents. Our initiatives are pivotal in promoting the future of AI technology.We take great pride in our creations. Each team member plays a crucial role in augmenting our models’ capabilities and the value they provide to our customers. We are committed to working diligently and swiftly, always prioritizing the needs of our clients.Cohere comprises a talented group of researchers, engineers, designers, and more, all passionate about their disciplines. We value diverse perspectives, believing they are key to creating exceptional products.Join us in our journey to shape the future!About the Role:As the primary IT support contact for our New York office, you will be responsible for providing first-response support for IT requests across the globe during your shift. This hands-on role involves troubleshooting hardware and software issues, optimizing in-office networking and AV systems, and collaborating with various teams to facilitate employee onboarding and offboarding. Additionally, you will document processes, manage laptop shipments for the U.S. region, and ensure a smooth experience for Wi-Fi and video conferencing.

The mission of The New York Times is to seek the truth and help people understand the world. Independent journalism is at the core of our operations, supported by a world-class newsroom that reports from nearly 160 countries. Our commitment to delivering exceptional journalism drives our focus on enhancing reader experience across all platforms, from print to audio to digital media.About the Role:We are in search of a seasoned Lead Technical Recruiter to join our team, playing a vital role as a strategic hiring partner focused on technical positions within our Product Engineering team. This individual contributor role requires collaboration with leaders across our technology organization and offers an opportunity to mentor fellow recruiters while enhancing recruitment processes.This hybrid position is based in our New York City headquarters, where you will typically work on-site three days a week and report to the Sr. Manager of Talent Acquisition. Responsibilities:Oversee full-cycle recruiting, from sourcing and screening to interviewing and negotiating offers.Collaborate with managers and HR to identify hiring needs and create a strategic hiring plan.Develop and maintain relationships with hiring managers and key stakeholders.Ensure transparent and ongoing communication with hiring managers and candidates throughout the hiring process to foster a positive experience.Partner with hiring teams to implement a structured interview process.Provide guidance to hiring managers in making informed hiring decisions.Coordinate the interview process with team members efficiently.

Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.

Merge is at the forefront of providing advanced tools and seamless integrations for cutting-edge LLMs, renowned Fortune 500 companies, and B2B SaaS enterprises. Our platform features two primary offerings: Merge Unified, which allows businesses to integrate hundreds of services through a single API, and Merge Agent Handler, which equips AI agents with secure access to a multitude of third-party tools. With an enterprise-grade platform, Merge manages the entire integration lifecycle, encompassing authentication, security, monitoring, and maintenance. Join the thousands of businesses that rely on Merge to expedite product development, enhance sales performance, minimize customer churn, and conserve engineering resources, enabling them to concentrate on their core offerings. Join Merge as a Technical Support Engineer!In this pivotal role, you will deliver exceptional support to our customers and prospects by troubleshooting technical challenges and facilitating the integration of Merge into their products. Collaborating closely with our engineering and platform teams, you will diagnose issues, resolve bugs, and prioritize customer requests effectively. The ideal candidate will possess a robust technical background, experience with APIs, and outstanding problem-solving, communication, and customer service skills. Your contributions as a Technical Support Engineer will significantly impact Merge’s product offerings, enhancing both internal and external visibility.

Join our dynamic team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance and solutions to our clients, ensuring their systems operate efficiently. You will troubleshoot issues, provide guidance, and work closely with our engineering teams to enhance our service offerings.

About VibeAt Vibe.co, we are revolutionizing the way brands connect with audiences in the streaming era. We view streaming TV not merely as a tool for brand awareness, but as the premier performance marketing channel of the future. Our mission is to build the essential infrastructure to harness this $100B opportunity.Vibe.co offers an Audience-First Streaming TV Advertising solution that empowers marketers to leverage TV for growth. Our comprehensive solution integrates hyper-targeted audience segmentation, AI-driven insights and recommendations, real-time campaign optimization, and incrementality measurement, providing brands of all sizes with the precision and transparency they expect from digital channels, but on TV.With over 10,000 brands relying on us, Vibe.co reaches more than 120 million households across 500+ apps and channels, delivering an average 250% return on ad spend and a 20% lift in sales. Remarkably, we achieved a $100 million revenue run rate within just two years, ranking among the ten fastest software companies to reach that milestone.Vibe.co is backed by prominent investors, including Hedosophia (early investor in Spotify, Uber, and Airbnb), Elaia, Singular, QuantumLight (fund of Revolut CEO Nik Storonsky), and Illusian (fund of Supercell CEO Ilkka Paananen), as well as notable angel investors like Carolyn Everson, board member of The Walt Disney Company and Coca-Cola. Nirav Tolia, CEO of Nextdoor, serves on our board of directors.Founded in 2022, Vibe.co has quickly become the leading platform in streaming TV advertising, marrying the power of Meta and Google-style performance marketing with the rapidly expanding media sector.About the RoleWe are looking for an IT Support Engineer to enhance and expand our IT operations across the United States. This role is execution-driven, focusing on managing local IT support and operations while also contributing to security and compliance initiatives. You will play a vital role in ensuring a reliable, secure, and efficient working environment for our team as the company continues to grow.

Join Our Team as a Technical Support EngineerAt Conduktor, we are on a mission to revolutionize the way developers interact with Apache Kafka. Since our inception in 2020, we have rapidly expanded and now empower thousands of developers by enhancing their productivity, maximizing efficiency, and accelerating project timelines. As we enter a thrilling new phase of growth, we are looking for passionate individuals who share our vision to join our dynamic team.Located in the heart of Midtown Manhattan, our office operates on a hybrid schedule, encouraging in-office collaboration on Mondays, Wednesdays, and Thursdays.Your Role and ResponsibilitiesAs a Technical Support Engineer, you will serve as the first point of contact for our customers, ensuring they receive a seamless and satisfying experience with our platform. Your responsibilities will include troubleshooting technical issues, answering inquiries, and providing expert advice. Collaborating closely with internal teams, you will help resolve customer issues, identify root causes, and contribute to strategic enhancements in our support processes and tools. This position is ideal for someone who excels in fast-paced environments and possesses strong problem-solving abilities.

Join our innovative team at Nagarro as an Associate Engineer in Technical Support. In this role, you will provide exceptional technical assistance to our clients, ensuring their systems operate smoothly and efficiently. You will collaborate with engineering teams to troubleshoot issues, implement solutions, and enhance customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join Rokt, the leader in hyper-growth ecommerce. We specialize in enhancing real-time relevance during critical moments in the customer journey. With our cutting-edge AI Brain and ecommerce Network, we manage billions of transactions, connecting hundreds of millions of customers, and are trusted by some of the world's most reputable companies.mParticle by Rokt is celebrated as a premier customer data platform, empowering global brands to transform data into actionable insights. Our robust end-to-end streaming architecture enables businesses to create personalized and engaging experiences across all devices and screens. Since our merger in January 2025, we have expanded our capabilities to facilitate over 6.5 billion transactions, connecting 400 million customers worldwide.We are a team of innovators dedicated to helping businesses meet customer needs and drive incremental revenue. Leading companies often see a 10-50% increase in revenue through the additional products and services they offer, unlocking new opportunities for growth and innovation.At Rokt, we value transparency in career progression and compensation. Our well-defined career ladder and clear paths based on competency ensure our team members continually elevate their performance and push the boundaries of what's possible.Technical Services Engineer PositionCompensation: Target total compensation ranges from $120,000 - $136,000, comprising a fixed annual salary of $109,000 - $135,000, alongside an equity plan and comprehensive benefits.Role Overview: As a Technical Services Engineer, you will collaborate closely with mParticle by Rokt’s Customer Success, Engineering, and Professional Services teams to deliver exceptional service to our customers. Your responsibilities will include supporting the implementation of mParticle’s SDKs for Android, Apple (iOS and Apple TV), and JavaScript, as well as engaging with various APIs and components of the mParticle platform, including Audiences, IDSync, and Profile API.This hands-on role offers the chance to work with some of the brightest minds in mobile and web app technology, allowing you to become an expert in all aspects of mParticle and its integrations. Your contributions will be impactful and pivotal to our clients' success.