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Experience Level
Entry Level
Qualifications
To succeed in this role, candidates should possess:Strong analytical and troubleshooting skillsExcellent written and verbal communication skillsAbility to work collaboratively in a team environmentBasic understanding of networking and software applicationsDesire to learn and adapt in a fast-paced setting
About the job
IntelliShift is looking for an Associate Technical Support Specialist in Commack, New York. This role centers on helping customers resolve technical issues and get the most from IntelliShift’s software platform.
What you will do
Troubleshoot technical problems reported by users
Guide customers through solutions and help them navigate the platform
Deliver clear, helpful communication to ensure customer satisfaction
What we look for
Strong problem-solving skills
Excellent verbal and written communication
Interest in technology and a desire to learn
This position offers room to grow and develop technical skills within a supportive team.
About IntelliShift
IntelliShift is a leader in providing innovative software solutions that enhance fleet management and operational efficiency. Our commitment to excellence drives us to support our clients with cutting-edge technology and unparalleled service. Join us in our mission to transform the way businesses operate.
Full-time|On-site|Commack, New York, United States
IntelliShift is looking for an Associate Technical Support Specialist in Commack, New York. This role centers on helping customers resolve technical issues and get the most from IntelliShift’s software platform. What you will do Troubleshoot technical problems reported by users Guide customers through solutions and help them navigate the platform Deliver clear, helpful communication to ensure customer satisfaction What we look for Strong problem-solving skills Excellent verbal and written communication Interest in technology and a desire to learn This position offers room to grow and develop technical skills within a supportive team.
As a Technical Support Specialist, you will play a crucial role in ensuring the efficient operation of our computer systems and applications. Your responsibilities will include:Installing and configuring computer systems and software applications to meet company standards.Responding promptly to customer inquiries, troubleshooting issues, and providing effective solutions.Monitoring, maintaining, and updating all aspects of our computer networks to ensure optimal performance.Resolving technical issues caused by network interruptions swiftly.Meeting clients in person to analyze, troubleshoot, and diagnose hardware problems.Maintaining a detailed log of system updates, including completion dates.Organizing and filing documentation related to warranties and instructional guides for hardware.Assisting management in developing training materials on computer troubleshooting and usage.
Full-time|On-site|New York, New York, United States
trustmi is looking for a Technical Support Specialist based in New York. This position serves as the first point of contact for customers who need help with technical questions about our products. Role overview As a Technical Support Specialist, the main focus is to assist customers with their technical concerns. Responding to inquiries and troubleshooting issues are central to this role. Clear communication and a helpful approach are important for maintaining customer satisfaction. What you will do Address technical questions from customers Help resolve product-related issues Support a smooth customer experience Impact This role helps strengthen trustmi's reputation by ensuring customers receive timely and effective support. Your work will contribute directly to customer satisfaction and the overall perception of our service.
Join our team as a Technical Support Specialist at Kitware. In this pivotal role, you will collaborate with the Systems Administration team to ensure the seamless operation of essential infrastructure that supports Kitware's innovative research and development initiatives across a variety of projects. Your contributions will be crucial in empowering our engineers and support staff to achieve their goals effectively.
Job Title: Technical Support Specialist - Onboarding & ReportingDuration: 12-month contractLocation: Albany, NYPosition Overview:This role involves enhancing public health exchanges to foster the Meaningful Use (MU) of Certified EHR Technologies amongst Medicaid providers participating in the CMS Medicare and Medicaid EHR Incentive program. The Technical Support Specialist will provide essential technical and onboarding support to bolster public health surveillance activities, improving the timeliness, quality, completeness, and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node for onboarding and testing data transport necessary for reporting and will aid in the maintenance of production data streams to ensure effective reporting for Meaningful Use measures. The specialist will also assist with software installation and configuration to maintain adequate reporting for these measures.Key Responsibilities:Provide hands-on technical customer support, assessing customer needs and capabilities in data exchange implementation.Troubleshoot and resolve hardware and software issues with current and new data exchange partners.Deliver step-by-step instructions for resolving user issues.Identify root causes of errors and delays, implementing measures to prevent reoccurrence.Review system, application, and network access logs on Windows and Linux systems to pinpoint errors.Prepare user documentation to educate technical and non-technical users on onboarding processes.Document troubleshooting workflows and escalation pathways.Log client interactions for future evaluation of service delivery.Communicate effectively with end users and technical staff alike.Collaborate with developers, project managers, and other stakeholders.
We are seeking a dedicated and knowledgeable IT Desktop Support Specialist to join our dynamic team. In this role, you will be responsible for providing top-tier technical support to end-users, ensuring smooth operations and high user satisfaction. Your expertise will contribute to maintaining and enhancing our IT infrastructure.
Full-time|On-site|New York, New York, United States
InfoTrack US seeks a Technical Support Specialist in New York, NY to support clients using InfoTrack’s products. This role combines technical troubleshooting with a strong emphasis on clear client communication and ongoing support. Key responsibilities Diagnose and resolve technical issues that clients encounter with InfoTrack’s solutions Lead training sessions to help clients use products effectively Collaborate with the development team by sharing client feedback and suggesting improvements Explain technical concepts in straightforward terms for clients of varying technical backgrounds What makes this role unique This position places you at the heart of client interactions. Success here relies on strong communication, a problem-solving mindset, and the ability to translate complex information into clear guidance. The work has a direct impact on both customer satisfaction and the ongoing success of InfoTrack’s products.
Role Overview CoreBTS is hiring a Technical Support Technician in Manorville, NY. This position focuses on helping clients resolve technical problems and maintain smooth operations. What You Will Do Troubleshoot hardware and software issues for clients Assist with the installation of systems and applications Communicate clearly with customers to understand and resolve their concerns Work to ensure customer satisfaction with each interaction
Join the Delaware Nation Investments team as a Desktop Support Specialist, where you will play a vital role in providing exceptional IT support to the Air Force Research Laboratory (AFRL) Information Directorate (RI). This position focuses on delivering comprehensive IT solutions, including service desk assistance, desktop and network support, enterprise web services, cybersecurity measures, and specialized information systems services.The ideal candidate will be part of the User Services/Comm Focal Point team, addressing customer incidents and supporting the complete client system lifecycle, from deployment to security management.
As an IT Helpdesk Support Specialist, you will play a crucial role in providing exceptional technical assistance to our clients. You will troubleshoot issues, provide solutions, and ensure effective communication with end-users to enhance their experience. Your expertise will directly impact the efficiency and productivity of our operations.
Join Wabtec Corporation, a leader in the transportation and logistics sector, as a Field Service Lead - Technical Support Specialist. In this pivotal role, you will lead technical support operations, ensuring that our field service teams deliver exceptional service to our clients. You will be responsible for troubleshooting complex technical issues, training staff, and enhancing customer satisfaction through your expertise.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be the first point of contact for technical support, providing exceptional service to our clients while troubleshooting hardware and software issues. Your expertise will play a vital role in ensuring our systems run smoothly and efficiently.
Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.
We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.
Full-time|On-site|White Plains, New York, United States
About the Role SPS North America is hiring a Field Support Specialist in White Plains, NY. This position focuses on supporting clients onsite, handling technical issues, and ensuring service meets company standards. The role calls for strong technical know-how, solid troubleshooting skills, and a commitment to customer service. What You Will Do Provide field-based support to clients using SPS North America products and services Address technical questions and resolve problems onsite Work to maintain high client satisfaction through responsive service Act as a key contact for client needs in the field What We Look For Technical skills relevant to field support Strong problem-solving abilities Experience working directly with customers Clear communication and a customer-focused mindset
At Bubble, we are driven by a powerful mission: to empower individuals to create software effortlessly. We believe that anyone with a visionary idea should have the tools to bring it to life. Our cutting-edge AI-driven visual development platform makes software creation accessible to everyone—from first-time entrepreneurs to established enterprise teams. With Bubble, users can transform their concepts into fully functional, scalable applications across web, iOS, and Android platforms, all without writing or managing a single line of code.As the only comprehensive, cross-device no-code platform available, with over 5 million users spanning more than 100 countries, Bubble is dismantling the barriers to entrepreneurship and innovation worldwide.Our Achievements:Our platform is thriving, and our product has proven to be a game-changer. Entire VC-backed companies have been constructed using Bubble. After eight years of bootstrapping and achieving product-market fit, we successfully raised a $100 million Series A round, making us one of the fastest-growing companies in New York's tech landscape.Users can create virtually anything on Bubble, and our community stands as a testament to that. Beyond merely launching products, individuals are transforming their ideas into solid businesses. For instance, Mailead turned a $10,000 investment in a Bubble product into a $2 million valuation, while Faceless.video achieved over $1 million in ARR within a year, among many other success stories.About Our Team:The Technical Product Support team serves as an escalation point for early-stage support inquiries. We are dedicated to delivering in-depth, product-level assistance to our users when they encounter intricate, niche, or application-specific challenges.In addition to providing support, we collaborate strategically with various departments within the company—escalating platform bugs to the Engineering team, relaying user feedback to the Product team, and assisting with new product feature launches alongside our Marketing team. This close interaction with both our users and product allows many team members to specialize in various areas within the broader Support/Success organization and beyond, including sales, product, marketing, and engineering.Role Overview:As a member of our expanding Technical Product Support team, your primary responsibility will be to engage directly with our users, ensuring their success and satisfaction with our platform.
Role Overview Notion is hiring an Enterprise Technical Support Specialist based in New York City. This role centers on supporting enterprise clients by troubleshooting and resolving complex technical issues. The goal: deliver prompt, effective solutions that help customers get the most from Notion’s products. What You’ll Do Respond to and resolve advanced technical problems for enterprise customers Work closely with other teams across Notion to address customer needs Help drive customer satisfaction by ensuring timely and thorough support Collaboration and Impact This position works with cross-functional teams to improve the overall experience for enterprise users. Input from support specialists helps shape Notion’s solutions and contributes to ongoing product success.
Join our team as a Desktop Support Specialist, where your technical expertise will play a pivotal role in ensuring seamless operations within our organization. You will be the first line of support for our staff, addressing hardware and software issues, troubleshooting technical problems, and providing exceptional customer service.Your responsibilities will include diagnosing issues, configuring equipment, and assisting with installations. If you are passionate about technology and enjoy problem-solving in a fast-paced environment, we want to hear from you!
Join our dynamic team as an IT Desktop Support Specialist, where you'll be at the forefront of providing exceptional technical assistance to our users. Your role will involve troubleshooting hardware and software issues, configuring desktop environments, and ensuring seamless connectivity across our network. If you are passionate about technology and customer service, this is the perfect opportunity for you!
Bestpass is looking for an IT Support Specialist in Albany, NY. This position serves as the first point of contact for employee technology issues, working to resolve problems quickly and keep daily operations running smoothly. Role overview The IT Support Specialist helps maintain the company's IT infrastructure. Expect to troubleshoot technical issues, answer support requests, and assist colleagues with hardware and software concerns. Your work ensures staff can stay productive and focused on their roles. What you will do Respond to employee IT support requests Diagnose and resolve technology problems Contribute to the maintenance of IT systems and equipment Requirements Experience supporting IT systems and end users Strong troubleshooting and communication skills Ability to work on site in Albany, NY
Full-time|On-site|Commack, New York, United States
IntelliShift is looking for an Associate Technical Support Specialist in Commack, New York. This role centers on helping customers resolve technical issues and get the most from IntelliShift’s software platform. What you will do Troubleshoot technical problems reported by users Guide customers through solutions and help them navigate the platform Deliver clear, helpful communication to ensure customer satisfaction What we look for Strong problem-solving skills Excellent verbal and written communication Interest in technology and a desire to learn This position offers room to grow and develop technical skills within a supportive team.
As a Technical Support Specialist, you will play a crucial role in ensuring the efficient operation of our computer systems and applications. Your responsibilities will include:Installing and configuring computer systems and software applications to meet company standards.Responding promptly to customer inquiries, troubleshooting issues, and providing effective solutions.Monitoring, maintaining, and updating all aspects of our computer networks to ensure optimal performance.Resolving technical issues caused by network interruptions swiftly.Meeting clients in person to analyze, troubleshoot, and diagnose hardware problems.Maintaining a detailed log of system updates, including completion dates.Organizing and filing documentation related to warranties and instructional guides for hardware.Assisting management in developing training materials on computer troubleshooting and usage.
Full-time|On-site|New York, New York, United States
trustmi is looking for a Technical Support Specialist based in New York. This position serves as the first point of contact for customers who need help with technical questions about our products. Role overview As a Technical Support Specialist, the main focus is to assist customers with their technical concerns. Responding to inquiries and troubleshooting issues are central to this role. Clear communication and a helpful approach are important for maintaining customer satisfaction. What you will do Address technical questions from customers Help resolve product-related issues Support a smooth customer experience Impact This role helps strengthen trustmi's reputation by ensuring customers receive timely and effective support. Your work will contribute directly to customer satisfaction and the overall perception of our service.
Join our team as a Technical Support Specialist at Kitware. In this pivotal role, you will collaborate with the Systems Administration team to ensure the seamless operation of essential infrastructure that supports Kitware's innovative research and development initiatives across a variety of projects. Your contributions will be crucial in empowering our engineers and support staff to achieve their goals effectively.
Job Title: Technical Support Specialist - Onboarding & ReportingDuration: 12-month contractLocation: Albany, NYPosition Overview:This role involves enhancing public health exchanges to foster the Meaningful Use (MU) of Certified EHR Technologies amongst Medicaid providers participating in the CMS Medicare and Medicaid EHR Incentive program. The Technical Support Specialist will provide essential technical and onboarding support to bolster public health surveillance activities, improving the timeliness, quality, completeness, and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node for onboarding and testing data transport necessary for reporting and will aid in the maintenance of production data streams to ensure effective reporting for Meaningful Use measures. The specialist will also assist with software installation and configuration to maintain adequate reporting for these measures.Key Responsibilities:Provide hands-on technical customer support, assessing customer needs and capabilities in data exchange implementation.Troubleshoot and resolve hardware and software issues with current and new data exchange partners.Deliver step-by-step instructions for resolving user issues.Identify root causes of errors and delays, implementing measures to prevent reoccurrence.Review system, application, and network access logs on Windows and Linux systems to pinpoint errors.Prepare user documentation to educate technical and non-technical users on onboarding processes.Document troubleshooting workflows and escalation pathways.Log client interactions for future evaluation of service delivery.Communicate effectively with end users and technical staff alike.Collaborate with developers, project managers, and other stakeholders.
We are seeking a dedicated and knowledgeable IT Desktop Support Specialist to join our dynamic team. In this role, you will be responsible for providing top-tier technical support to end-users, ensuring smooth operations and high user satisfaction. Your expertise will contribute to maintaining and enhancing our IT infrastructure.
Full-time|On-site|New York, New York, United States
InfoTrack US seeks a Technical Support Specialist in New York, NY to support clients using InfoTrack’s products. This role combines technical troubleshooting with a strong emphasis on clear client communication and ongoing support. Key responsibilities Diagnose and resolve technical issues that clients encounter with InfoTrack’s solutions Lead training sessions to help clients use products effectively Collaborate with the development team by sharing client feedback and suggesting improvements Explain technical concepts in straightforward terms for clients of varying technical backgrounds What makes this role unique This position places you at the heart of client interactions. Success here relies on strong communication, a problem-solving mindset, and the ability to translate complex information into clear guidance. The work has a direct impact on both customer satisfaction and the ongoing success of InfoTrack’s products.
Role Overview CoreBTS is hiring a Technical Support Technician in Manorville, NY. This position focuses on helping clients resolve technical problems and maintain smooth operations. What You Will Do Troubleshoot hardware and software issues for clients Assist with the installation of systems and applications Communicate clearly with customers to understand and resolve their concerns Work to ensure customer satisfaction with each interaction
Join the Delaware Nation Investments team as a Desktop Support Specialist, where you will play a vital role in providing exceptional IT support to the Air Force Research Laboratory (AFRL) Information Directorate (RI). This position focuses on delivering comprehensive IT solutions, including service desk assistance, desktop and network support, enterprise web services, cybersecurity measures, and specialized information systems services.The ideal candidate will be part of the User Services/Comm Focal Point team, addressing customer incidents and supporting the complete client system lifecycle, from deployment to security management.
As an IT Helpdesk Support Specialist, you will play a crucial role in providing exceptional technical assistance to our clients. You will troubleshoot issues, provide solutions, and ensure effective communication with end-users to enhance their experience. Your expertise will directly impact the efficiency and productivity of our operations.
Join Wabtec Corporation, a leader in the transportation and logistics sector, as a Field Service Lead - Technical Support Specialist. In this pivotal role, you will lead technical support operations, ensuring that our field service teams deliver exceptional service to our clients. You will be responsible for troubleshooting complex technical issues, training staff, and enhancing customer satisfaction through your expertise.
Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be the first point of contact for technical support, providing exceptional service to our clients while troubleshooting hardware and software issues. Your expertise will play a vital role in ensuring our systems run smoothly and efficiently.
Join our dynamic team at Blacksmith as a Technical Support Engineer. In this role, you will be at the forefront of providing exceptional technical assistance to our clients, ensuring that their experiences with our products are seamless and satisfactory. You will troubleshoot issues, offer solutions, and collaborate with other teams to enhance our service offerings.
We are seeking a dedicated and skilled Technical Support Engineer to join our dynamic team at Nagarro. In this role, you will be the first point of contact for our clients, providing exceptional support and troubleshooting for technical issues. You will work closely with various teams to ensure the highest level of customer satisfaction and operational excellence.
Full-time|On-site|White Plains, New York, United States
About the Role SPS North America is hiring a Field Support Specialist in White Plains, NY. This position focuses on supporting clients onsite, handling technical issues, and ensuring service meets company standards. The role calls for strong technical know-how, solid troubleshooting skills, and a commitment to customer service. What You Will Do Provide field-based support to clients using SPS North America products and services Address technical questions and resolve problems onsite Work to maintain high client satisfaction through responsive service Act as a key contact for client needs in the field What We Look For Technical skills relevant to field support Strong problem-solving abilities Experience working directly with customers Clear communication and a customer-focused mindset
At Bubble, we are driven by a powerful mission: to empower individuals to create software effortlessly. We believe that anyone with a visionary idea should have the tools to bring it to life. Our cutting-edge AI-driven visual development platform makes software creation accessible to everyone—from first-time entrepreneurs to established enterprise teams. With Bubble, users can transform their concepts into fully functional, scalable applications across web, iOS, and Android platforms, all without writing or managing a single line of code.As the only comprehensive, cross-device no-code platform available, with over 5 million users spanning more than 100 countries, Bubble is dismantling the barriers to entrepreneurship and innovation worldwide.Our Achievements:Our platform is thriving, and our product has proven to be a game-changer. Entire VC-backed companies have been constructed using Bubble. After eight years of bootstrapping and achieving product-market fit, we successfully raised a $100 million Series A round, making us one of the fastest-growing companies in New York's tech landscape.Users can create virtually anything on Bubble, and our community stands as a testament to that. Beyond merely launching products, individuals are transforming their ideas into solid businesses. For instance, Mailead turned a $10,000 investment in a Bubble product into a $2 million valuation, while Faceless.video achieved over $1 million in ARR within a year, among many other success stories.About Our Team:The Technical Product Support team serves as an escalation point for early-stage support inquiries. We are dedicated to delivering in-depth, product-level assistance to our users when they encounter intricate, niche, or application-specific challenges.In addition to providing support, we collaborate strategically with various departments within the company—escalating platform bugs to the Engineering team, relaying user feedback to the Product team, and assisting with new product feature launches alongside our Marketing team. This close interaction with both our users and product allows many team members to specialize in various areas within the broader Support/Success organization and beyond, including sales, product, marketing, and engineering.Role Overview:As a member of our expanding Technical Product Support team, your primary responsibility will be to engage directly with our users, ensuring their success and satisfaction with our platform.
Role Overview Notion is hiring an Enterprise Technical Support Specialist based in New York City. This role centers on supporting enterprise clients by troubleshooting and resolving complex technical issues. The goal: deliver prompt, effective solutions that help customers get the most from Notion’s products. What You’ll Do Respond to and resolve advanced technical problems for enterprise customers Work closely with other teams across Notion to address customer needs Help drive customer satisfaction by ensuring timely and thorough support Collaboration and Impact This position works with cross-functional teams to improve the overall experience for enterprise users. Input from support specialists helps shape Notion’s solutions and contributes to ongoing product success.
Join our team as a Desktop Support Specialist, where your technical expertise will play a pivotal role in ensuring seamless operations within our organization. You will be the first line of support for our staff, addressing hardware and software issues, troubleshooting technical problems, and providing exceptional customer service.Your responsibilities will include diagnosing issues, configuring equipment, and assisting with installations. If you are passionate about technology and enjoy problem-solving in a fast-paced environment, we want to hear from you!
Join our dynamic team as an IT Desktop Support Specialist, where you'll be at the forefront of providing exceptional technical assistance to our users. Your role will involve troubleshooting hardware and software issues, configuring desktop environments, and ensuring seamless connectivity across our network. If you are passionate about technology and customer service, this is the perfect opportunity for you!
Bestpass is looking for an IT Support Specialist in Albany, NY. This position serves as the first point of contact for employee technology issues, working to resolve problems quickly and keep daily operations running smoothly. Role overview The IT Support Specialist helps maintain the company's IT infrastructure. Expect to troubleshoot technical issues, answer support requests, and assist colleagues with hardware and software concerns. Your work ensures staff can stay productive and focused on their roles. What you will do Respond to employee IT support requests Diagnose and resolve technology problems Contribute to the maintenance of IT systems and equipment Requirements Experience supporting IT systems and end users Strong troubleshooting and communication skills Ability to work on site in Albany, NY
Apr 29, 2026
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