Customer Support Operations Agent

Bolt is looking for a Customer Support Operations Agent to join the team in Nicosia, Cyprus. This role supports customers across Bolt’s ride-hailing and food delivery platforms, acting as the first point of contact for a wide range of inquiries. Bolt serves over 200 million customers in more than 50 countries. The company values an inclusive culture and aims to make cities more people-focused. Team members are encouraged to bring their unique perspectives to help improve urban mobility and customer experience. Role overview The Customer Support Operations Agent handles customer questions and problems related to Bolt Food, Ride, Rentals, Business, and other services. The job centers on resolving issues quickly and accurately, always aiming for a positive customer experience. This position also helps spot and report recurring issues, ensuring proper tagging and sharing feedback to support ongoing improvements. Main responsibilities Respond to customer inquiries via chat, email, or phone, covering topics such as rides, orders, rentals, accounts, payments, and cancellations. Work within service level agreements to provide efficient, accurate, and satisfying solutions. Follow Bolt’s policies and procedures to ensure consistent and fair outcomes for customers. Identify and flag issues, and give feedback to help improve products and processes. What helps in this role Strong attention to detail and execution skills. Comfort working in a busy environment and managing multiple tasks. Commitment to delivering excellent customer service.

Bolt is hiring a Customer Support Operations Team Lead based in Nicosia, Cyprus. This full-time, permanent position involves shift work to maintain strong support coverage for customers. Role overview This role focuses on guiding the in-house customer support team and managing the performance of outsourced partners. The Team Lead ensures that service standards and KPIs are consistently met. Key responsibilities Lead and coach the in-house support team to deliver high-quality customer service Oversee daily operations and performance of outsourced support partners Monitor KPIs and drive improvements through operational oversight Collaborate with other departments to support customer needs Work schedule This position requires working in shifts as part of the support team’s commitment to providing reliable service.

Why join our team? Because this isn't just a job in Retail; it's your story!Make your mark on our history!Engage with potential customers, build relationships with new clients, and maintain connections with existing customers.Develop sales strategies and promote/update products/services.Record customer information and utilize CRM systems.Participate in creating proposals and offers.Conduct market and competitive analysis to identify opportunities.Monitor sales targets and actively contribute to meeting corporate goals, reporting progress to management.Implement company policies, procedures, and operational guidelines.A Day in Our Team:Respond to customer inquiries through various channels, including phone and corporate communication platforms, with a service-oriented attitude.Efficiently manage a high volume of incoming calls.Utilize and manage company processes and systems for smooth call center operations.Identify customer needs, clarify information, investigate issues, and provide solutions or alternatives while adhering to company procedures.Achieve qualitative and quantitative personal and team goals.Monitor the progress of customer requests and provide timely updates.Handle customer issues with care.Support additional back-office tasks as required.We are looking for:Holder: High School DiplomaExperience: 1-2 years in a call center environment, previous experience in retail (preferred).Computer Skills: Proficiency in MS Office is essential for an organized and efficient daily routine, enabling effective task management.English Proficiency: This will allow you to communicate effectively with people from different cultures (both written and spoken).Excellent knowledge and understanding of call center processes. Qualifications and Skills:Passion & Kindness: Good customer service starts with respect for others.Collaboration & Persistence: Only a dynamic and strong team can create the best experience for our customers.Comfort in Communication: Communication is key to better understanding and serving.Enthusiasm and Energy: Our goal is to...

We are in search of a strategic and analytical Courier Operations Manager to spearhead the Courier Function at Bolt Food Cyprus. In this pivotal role, you will oversee the performance of our courier network, expand operations into new cities, and cultivate a lean, high-performing team dedicated to operational excellence. Collaborating closely with the Country Manager and various local and global stakeholders, you will play a crucial role in shaping the future of Bolt Food's last-mile logistics in Cyprus.Your responsibilities will encompass the entire courier operations lifecycle—from process design and team development to execution and performance management. You will begin by managing a talented Courier Operations Specialist and gradually grow the team by identifying skill gaps and recruiting accordingly. We seek an individual who can fluidly transition between detailed analytical problem-solving and on-the-ground leadership. Engaging directly with couriers, analyzing performance data, and developing robust supply models to enhance efficiency and earnings will be integral to your role.Expect to travel to key operational areas in Cyprus, as we value hands-on experience and believe in spending time with couriers in the field rather than solely behind a desk.

Mellon Cyprus, a key subsidiary of Mellon Technologies and a proud member of the Mellon Group of Companies, was established in 2000 in the vibrant city of Nicosia. Our company is dedicated to delivering cutting-edge technology solutions and outsourced services that facilitate digital transformation and enhance operational efficiency for premier organizations. With a robust commitment to the banking and financial sectors, Mellon Cyprus has cemented its reputation as a trusted partner in the local market by consistently providing high-quality, customer-focused solutions.We are currently looking for a dedicated Production Machine Operator to operate our production equipment and oversee the related documentation processes, ensuring compliance with our established operational standards.

About WheelyWheely is transforming premium transportation services across major cities in Europe, the United States, and the Middle East. We integrate state-of-the-art technology with the art of five-star chauffeuring to provide an experience that is trusted by over 100,000 active riders and 1,200 corporate accounts.As a profitable and rapidly growing scale-up with $43 million raised and annual revenues exceeding $100 million, we have recently expanded into New York City and are continuously growing throughout the US and EMEA regions. If you are passionate about your work and eager to contribute to our next growth phase, we invite you to apply.We are looking for Associate Data Scientists specializing in Operations Research. In this role, you will manage the entire process from initial idea generation and research to production deployment.You will be part of either our Pricing or Matching team, collaborating with fellow Data Scientists and engineers on complex, impactful challenges such as dynamic pricing and bipartite matching.

At Uni Systems, we are dedicated to transforming digital visions into reality. As a rapidly growing company, we invite you to become a part of our UniQue team as a Help Desk Administrator.Your Role:Oversee user account management and ensure smooth operation.Monitor and manage Microsoft 365 licensing for users efficiently.Configure and manage email accounts through Exchange Online.Administer SharePoint sites and libraries to enhance collaboration.Set up and manage Microsoft Teams channels and settings effectively.Provide support and troubleshooting for end-users.Deliver technical assistance for Microsoft 365 applications.

Welcome to Plum, the innovative saving and investing app committed to helping you grow your wealth for life. From saving for your first home to enjoying a comfortable retirement, Plum is here to support your financial journey.Since our inception in 2016, over 2 million users across 10 European markets have entrusted us with more than £2 billion, thanks to our cutting-edge automation and AI technology – that’s the Plum advantage! Our efforts have not gone unnoticed, earning accolades from esteemed organizations like Deloitte and Finder.Our dedicated team of over 200 Plumsters spans Europe, working tirelessly to fulfill our mission, and we are eager to welcome more talented individuals to our growing family.The RoleWe are on the lookout for a Complaints Manager to lead and enhance our complaints function, ensuring that our customers receive just, prompt, and compassionate resolutions. You will leverage complaint insights to drive substantial product and operational enhancements across the organization.In this pivotal role, you will bolster customer trust, uphold regulatory standards, and facilitate operational scalability at Plum, ensuring each complaint not only gets resolved but also contributes to improving our product and customer experience for millions.Your Key Responsibilities Oversee the comprehensive complaints lifecycle, guaranteeing swift, equitable, and high-quality resolution.Serve as the senior escalation point for intricate or high-risk cases, ensuring transparent and fair outcomes.Ensure compliance with all relevant regulatory requirements (FCA, CBC, CySEC, FOS) in complaints processes.Analyze complaint trends, root causes, and systemic issues, transforming insights into actionable enhancements across Product, Operations, Risk, and Customer Success.Act as the voice of the customer in strategic discussions and decision-making forums.Collaborate with cross-functional teams to mitigate complaint triggers and enhance customer experiences at scale.Lead, mentor, and nurture a high-performing complaints team focused on quality, fairness, and accountability.Foster an environment where teams feel empowered to refine processes and customer outcomes.Enhance operational efficiency through process reengineering, technology, and automation initiatives.Manage complaints MI, regulatory reporting, and governance updates for senior leadership and committees.Coordinate with Compliance and Risk teams to ensure ongoing regulatory preparedness as the company scales.Who You Are 3+ years of experience in customer operations within fintech, banking, or financial services, including at least 1+ year in a managerial role.Strong understanding of FCA DISP requirements and complaints governance frameworks.Customer-centric mindset with a commitment to delivering fair outcomes.Exceptional analytical skills, including root cause analysis and trend identification.Proven ability to lead teams and drive performance improvements.

Role overview This Customer Success Manager position at Wrike is a maternity cover focused on the German market. The role is based in Nicosia and centers on developing strong client relationships, supporting customers as they use Wrike’s solutions, and making sure they receive prompt assistance. Key responsibilities Collaborate with German-speaking clients to understand their goals and help them succeed with Wrike’s platform Foster customer satisfaction and support long-term client retention Offer guidance, respond to questions, and resolve any issues related to Wrike’s products Spot opportunities for account growth and share effective practices with clients Location This role is located in Nicosia.

Are you ready to elevate customer service and ensure smooth operations? We are on the lookout for an Online Exams & Customer Experience Assistant to provide exceptional support while safeguarding exam integrity. As an essential member of our dynamic team, you will contribute to enhancing the efficiency and quality of PeopleCert’s global certification services. Join us and make a difference!As the Online Exams & Customer Experience Assistant - English Speaking, your responsibilities will encompass the following:Customer Service:Deliver outstanding customer service to candidates, testing centers, and stakeholders via email, chat, and phone.Resolve inquiries, tackle issues, and ensure a positive customer experience throughout the examination and certification journey.Online Proctoring:Supervise the secure and equitable administration of certification exams at designated testing sites or online platforms.Enforce examination rules and protocols to uphold the integrity of the certification process.Manage any technical or procedural challenges that may occur during exams.Back-Office Exam Operations:Carry out administrative functions related to exam registrations, scheduling, and result processing.Keep accurate and current records in our systems, ensuring adherence to established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Work effectively within a team environment and communicate with other teams to achieve the best possible outcomes.Perform any reasonably assigned duties and tasks relevant to the role while applying a flexible and customer-centric approach to support PeopleCert’s global operations across multiple time zones.Ensure that your work aligns with the company values of “Quality - Passion - Integrity – Innovation” at all times.

Join Wrike, the leading work management platform designed for teams and organizations eager to collaborate effectively and achieve their goals. Our platform empowers users to streamline their work processes and concentrate on what truly matters.Our Vision: A world where everyone can focus on their most meaningful work, together.About the Role:We are seeking a motivated and tech-savvy Account Development Manager to enhance the success of our global customer base. In this role, you will onboard knowledge workers, helping them maximize productivity with Wrike and addressing their inquiries. Your mission is to comprehend customer objectives, provide tailored best practices, and showcase the value of Wrike. You will engage proactively with customers, sharing insights on the most effective use of our platform.At Wrike, our environment is both dynamic and enjoyable. You'll work with a diverse international clientele eager to enhance their productivity, and your contribution will be vital in helping them achieve that.As part of the remarkable Wrike Engagement Team, you will collaborate with talented ADMs in a culture that fosters a growth mindset, support, and innovative problem-solving. We’re on an exciting journey and are looking for individuals who are enthusiastic about the opportunity to innovate and improve as we progress.Your Impact:Understand customer use cases and workflows to deliver optimal guidance on Wrike usage.Proactively contact customers to enhance their Wrike experience and share best practices via email and phone (approximately 80% of your time will be spent on calls).Maximize customer lifetime value by helping them realize the full potential of the product.Encourage adoption across customer teams.Enhance Net Retention through upselling and cross-selling initiatives.Your Qualifications:Minimum 1 year of experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.).Fluency in English.Strong verbal and written communication skills, capable of presenting complex ideas clearly and engagingly.A keen business acumen and problem-solving mindset.

Position Overview:As a Sales Consultant for Books and Games, you will ensure the availability, organization, and presentation of products in the department, effectively contributing to sales achievements through excellent customer service.A Day in Our Team:Delivering top-notch customer service to store patronsImplementing company policies, procedures & operational rulesSupporting the administrative functions of the store and actively participating in the seamless organization and operation of the display and storage areasMonitoring competitors and staying updated on market trends Qualifications You stand out if you have:A passion, enthusiasm, and positive energyA collaborative spirit & perseverancePrevious experience in customer serviceA desire to learn and grow with usBenefits What We Offer: Monthly meal vouchers for supermarket purchases Performance bonus Discounts at our physical & online stores Health insurance coverage Pension fund 13th salary provided OrangeGen app for updates, recognition & perks Continuous training from day one Internal advancement with real opportunities 24/7 psychological support hotline Are you ready to become the next #OrangeGen maker? If you believe you can combine your skills with our values, then simply submit your application!

As a Client Relationship Representative at viva, you will play a pivotal role in enhancing client satisfaction and loyalty. Your primary responsibility will be to build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded. You will engage directly with clients in the field, providing tailored solutions and support to foster long-term partnerships.