Customer Support Operations Team Lead

Bolt is hiring a Customer Support Operations Team Lead based in Nicosia, Cyprus. This full-time, permanent position involves shift work to maintain strong support coverage for customers. Role overview This role focuses on guiding the in-house customer support team and managing the performance of outsourced partners. The Team Lead ensures that service standards and KPIs are consistently met. Key responsibilities Lead and coach the in-house support team to deliver high-quality customer service Oversee daily operations and performance of outsourced support partners Monitor KPIs and drive improvements through operational oversight Collaborate with other departments to support customer needs Work schedule This position requires working in shifts as part of the support team’s commitment to providing reliable service.

Bolt is looking for a Customer Support Operations Agent to join the team in Nicosia, Cyprus. This role supports customers across Bolt’s ride-hailing and food delivery platforms, acting as the first point of contact for a wide range of inquiries. Bolt serves over 200 million customers in more than 50 countries. The company values an inclusive culture and aims to make cities more people-focused. Team members are encouraged to bring their unique perspectives to help improve urban mobility and customer experience. Role overview The Customer Support Operations Agent handles customer questions and problems related to Bolt Food, Ride, Rentals, Business, and other services. The job centers on resolving issues quickly and accurately, always aiming for a positive customer experience. This position also helps spot and report recurring issues, ensuring proper tagging and sharing feedback to support ongoing improvements. Main responsibilities Respond to customer inquiries via chat, email, or phone, covering topics such as rides, orders, rentals, accounts, payments, and cancellations. Work within service level agreements to provide efficient, accurate, and satisfying solutions. Follow Bolt’s policies and procedures to ensure consistent and fair outcomes for customers. Identify and flag issues, and give feedback to help improve products and processes. What helps in this role Strong attention to detail and execution skills. Comfort working in a busy environment and managing multiple tasks. Commitment to delivering excellent customer service.

We are in search of a strategic and analytical Courier Operations Manager to spearhead the Courier Function at Bolt Food Cyprus. In this pivotal role, you will oversee the performance of our courier network, expand operations into new cities, and cultivate a lean, high-performing team dedicated to operational excellence. Collaborating closely with the Country Manager and various local and global stakeholders, you will play a crucial role in shaping the future of Bolt Food's last-mile logistics in Cyprus.Your responsibilities will encompass the entire courier operations lifecycle—from process design and team development to execution and performance management. You will begin by managing a talented Courier Operations Specialist and gradually grow the team by identifying skill gaps and recruiting accordingly. We seek an individual who can fluidly transition between detailed analytical problem-solving and on-the-ground leadership. Engaging directly with couriers, analyzing performance data, and developing robust supply models to enhance efficiency and earnings will be integral to your role.Expect to travel to key operational areas in Cyprus, as we value hands-on experience and believe in spending time with couriers in the field rather than solely behind a desk.

Join Plum, the innovative saving and investing app, dedicated to empowering individuals to grow their finances for life. Whether you're saving for your first home or planning for retirement, Plum is here to support your journey.Since our inception in 2016, over 2 million users across 10 European markets have saved more than £2 billion with our intelligent automation and AI technologies – that's the magic of Plum! Our achievements have been recognized with awards from esteemed organizations like Deloitte and Finder.Thanks to our dedicated team of over 200 Plumsters spread across Europe, we are on a mission to make finance accessible and effective. We are seeking more talented individuals to join our vibrant team as we continue to grow.The RoleAs the Engineering Lead, you will steer an agile group of engineers by promoting best practices, enhancing processes, and encouraging continuous learning. You will ensure technical excellence and successful delivery outcomes while fostering the professional growth of your team.Our Teams Our squads are driven by a mission that includes Product Managers, Designers, and engineers in Backend and Mobile, collaboratively building and maintaining impactful products and services that deliver outstanding user experiences. We prioritize data-driven, autonomous teams that take ownership of their projects. As an engineering leader, your role will be to empower your team, enabling them to achieve excellent results while supporting their personal and professional development.Your Key Responsibilities Guide the team in achieving results that align with company objectives and support the systems they create. Act as a mentor and role model, providing coaching for engineers and facilitating their career development. Work closely with Product Managers and Designers to drive technical excellence. Oversee architectural design, conduct code reviews, and implement Agile methodologies. Manage the entire lifecycle of components within the Plum technology stack. Stay informed about technology trends to mentor the engineering community. Focus on team productivity and satisfaction while advocating for positive user impact and enhancing engineering standards. Who You Are A proven leader of cross-functional teams with a strong focus on outcomes and business impact. An expert in making informed technical decisions and driving engineering excellence. A champion of planning and data-driven prioritization to build high-performance teams.

About WheelyWheely is revolutionizing premium transportation services in key cities across Europe, the United States, and the Middle East. We integrate advanced technology with the artistry of five-star chauffeuring to provide a reliable and luxurious experience for over 100,000 active riders and 1,200 corporate clients.As a profitable and rapidly expanding scale-up with $43 million raised and annual revenues exceeding $100 million, we have recently launched in New York City and are accelerating our growth in the US and EMEA regions. If you are passionate about your craft and eager to contribute to our next phase of growth, we would love to hear from you.We are seeking a talented Technical Lead Manager to join one of our dynamic technical teams, such as Passenger, Billing, and more.

Mellon Cyprus, a key subsidiary of Mellon Technologies and a proud member of the Mellon Group of Companies, was established in 2000 in the vibrant city of Nicosia. Our company is dedicated to delivering cutting-edge technology solutions and outsourced services that facilitate digital transformation and enhance operational efficiency for premier organizations. With a robust commitment to the banking and financial sectors, Mellon Cyprus has cemented its reputation as a trusted partner in the local market by consistently providing high-quality, customer-focused solutions.We are currently looking for a dedicated Production Machine Operator to operate our production equipment and oversee the related documentation processes, ensuring compliance with our established operational standards.

Marcus Evans, established in 1983, is a premier global business intelligence and event management organization with 49 offices across more than 20 countries. Our clientele includes C-level executives from 98% of Fortune 1000 companies, operating in various sectors like healthcare, legal, pharmaceutical, investments, energy, and packaging.We are seeking a committed AV Technician to become a vital part of our in-house team, with the potential to advance to a Lead AV Technician role within our summits division in just six months.This position is based in Nicosia, Cyprus, with travel opportunities across Europe and the United States for select events.Key Responsibilities:Assist the Lead AV Technician in setting up, operating, and dismantling audio-visual equipment for summits.Maintain equipment by ensuring proper handling, storage, and testing procedures are followed.Provide technical support on-site during summit events.Troubleshoot AV issues on-site to ensure seamless event execution.Adhere to company guidelines and quality standards for professionalism in AV operations.Collaborate with team members to foster a positive and efficient work environment while gaining experience in team management during high-profile events.Continuously enhance technical skills and knowledge of company equipment to boost performance and contribute to the success of summit events.Communicate effectively with on-site team members and venue staff to ensure smooth operations.Remain adaptable to meet changing event requirements and take initiative in addressing challenges.Exhibit a positive and professional attitude consistently, representing the company with integrity and commitment.Acquire the knowledge and experience necessary to eventually lead AV operations at events, paving the way for future leadership opportunities.

About Libertex EuropeAs a key member of the Libertex Group, Libertex Europe stands out as a leading online brokerage that specializes in offering Contracts for Difference (CFDs) on a diverse range of underlying assets, including commodities, Forex, ETFs, cryptocurrencies, and traditional stocks. Our commitment to excellence has earned us numerous accolades such as 'Best Global Broker' at the Ultimate Fintech Awards in 2025, 'Best Online Trading Platform' at the Fintech Breakthrough Awards in 2025, and 'Most Trusted Broker' as recognized by European CEO in 2024. In our pursuit of success, we proudly partner with the Audi Revolut F1 Team as their Official Online Trading Partner, leveraging the dynamic spirit of sports to inspire our community.Founded in 1997, the Libertex Group has built a formidable presence in the fintech sector, catering to millions of clients across various jurisdictions worldwide.In Europe, our operations are conducted through Indication Investments Ltd., a Cyprus Investment Firm regulated by the Cyprus Securities and Exchange Commission (CySEC) under CIF License number 164/12.Position OverviewWe are on the lookout for a dynamic and experienced Lead Social Media Coordinator to spearhead our social media strategy across multiple platforms and markets. This pivotal role involves managing multilingual content, overseeing daily publishing activities, and leading a dedicated team to ensure our social media presence is consistent, engaging, and aligned with our brand objectives. Collaboration with regional teams is essential for success in this role.Key ResponsibilitiesDevelop and execute a comprehensive social media strategy across key platforms, including LinkedIn, Instagram, Facebook, X, TikTok, and YouTube.Plan, create, schedule, and publish compelling content in various languages, coordinating closely with internal and external stakeholders.Lead and mentor a talented social media team, including content creators and community managers.Maintain brand consistency, adhering to our established tone of voice and visual guidelines across all channels.Utilize analytics tools to monitor social media performance and provide actionable insights through regular reporting.Stay abreast of social media trends and best practices to refine strategies proactively.Manage community interactions by responding promptly and professionally to comments and messages.Collaborate with marketing, PR, and communications teams to support campaigns, product launches, and corporate initiatives.Oversee social media calendars and approval workflows.Assist in crisis management and reputation monitoring on social platforms as necessary.

About WheelyWheely is transforming premium transportation services across major cities in Europe, the United States, and the Middle East. We integrate state-of-the-art technology with the art of five-star chauffeuring to provide an experience that is trusted by over 100,000 active riders and 1,200 corporate accounts.As a profitable and rapidly growing scale-up with $43 million raised and annual revenues exceeding $100 million, we have recently expanded into New York City and are continuously growing throughout the US and EMEA regions. If you are passionate about your work and eager to contribute to our next growth phase, we invite you to apply.We are looking for Associate Data Scientists specializing in Operations Research. In this role, you will manage the entire process from initial idea generation and research to production deployment.You will be part of either our Pricing or Matching team, collaborating with fellow Data Scientists and engineers on complex, impactful challenges such as dynamic pricing and bipartite matching.

At Uni Systems, we are dedicated to transforming digital visions into reality. As a rapidly growing company, we invite you to become a part of our UniQue team as a Help Desk Administrator.Your Role:Oversee user account management and ensure smooth operation.Monitor and manage Microsoft 365 licensing for users efficiently.Configure and manage email accounts through Exchange Online.Administer SharePoint sites and libraries to enhance collaboration.Set up and manage Microsoft Teams channels and settings effectively.Provide support and troubleshooting for end-users.Deliver technical assistance for Microsoft 365 applications.

Why join our team? Because this isn't just a job in Retail; it's your story!Make your mark on our history!Engage with potential customers, build relationships with new clients, and maintain connections with existing customers.Develop sales strategies and promote/update products/services.Record customer information and utilize CRM systems.Participate in creating proposals and offers.Conduct market and competitive analysis to identify opportunities.Monitor sales targets and actively contribute to meeting corporate goals, reporting progress to management.Implement company policies, procedures, and operational guidelines.A Day in Our Team:Respond to customer inquiries through various channels, including phone and corporate communication platforms, with a service-oriented attitude.Efficiently manage a high volume of incoming calls.Utilize and manage company processes and systems for smooth call center operations.Identify customer needs, clarify information, investigate issues, and provide solutions or alternatives while adhering to company procedures.Achieve qualitative and quantitative personal and team goals.Monitor the progress of customer requests and provide timely updates.Handle customer issues with care.Support additional back-office tasks as required.We are looking for:Holder: High School DiplomaExperience: 1-2 years in a call center environment, previous experience in retail (preferred).Computer Skills: Proficiency in MS Office is essential for an organized and efficient daily routine, enabling effective task management.English Proficiency: This will allow you to communicate effectively with people from different cultures (both written and spoken).Excellent knowledge and understanding of call center processes. Qualifications and Skills:Passion & Kindness: Good customer service starts with respect for others.Collaboration & Persistence: Only a dynamic and strong team can create the best experience for our customers.Comfort in Communication: Communication is key to better understanding and serving.Enthusiasm and Energy: Our goal is to...

Welcome to Plum, the innovative saving and investing app committed to helping you grow your wealth for life. From saving for your first home to enjoying a comfortable retirement, Plum is here to support your financial journey.Since our inception in 2016, over 2 million users across 10 European markets have entrusted us with more than £2 billion, thanks to our cutting-edge automation and AI technology – that’s the Plum advantage! Our efforts have not gone unnoticed, earning accolades from esteemed organizations like Deloitte and Finder.Our dedicated team of over 200 Plumsters spans Europe, working tirelessly to fulfill our mission, and we are eager to welcome more talented individuals to our growing family.The RoleWe are on the lookout for a Complaints Manager to lead and enhance our complaints function, ensuring that our customers receive just, prompt, and compassionate resolutions. You will leverage complaint insights to drive substantial product and operational enhancements across the organization.In this pivotal role, you will bolster customer trust, uphold regulatory standards, and facilitate operational scalability at Plum, ensuring each complaint not only gets resolved but also contributes to improving our product and customer experience for millions.Your Key Responsibilities Oversee the comprehensive complaints lifecycle, guaranteeing swift, equitable, and high-quality resolution.Serve as the senior escalation point for intricate or high-risk cases, ensuring transparent and fair outcomes.Ensure compliance with all relevant regulatory requirements (FCA, CBC, CySEC, FOS) in complaints processes.Analyze complaint trends, root causes, and systemic issues, transforming insights into actionable enhancements across Product, Operations, Risk, and Customer Success.Act as the voice of the customer in strategic discussions and decision-making forums.Collaborate with cross-functional teams to mitigate complaint triggers and enhance customer experiences at scale.Lead, mentor, and nurture a high-performing complaints team focused on quality, fairness, and accountability.Foster an environment where teams feel empowered to refine processes and customer outcomes.Enhance operational efficiency through process reengineering, technology, and automation initiatives.Manage complaints MI, regulatory reporting, and governance updates for senior leadership and committees.Coordinate with Compliance and Risk teams to ensure ongoing regulatory preparedness as the company scales.Who You Are 3+ years of experience in customer operations within fintech, banking, or financial services, including at least 1+ year in a managerial role.Strong understanding of FCA DISP requirements and complaints governance frameworks.Customer-centric mindset with a commitment to delivering fair outcomes.Exceptional analytical skills, including root cause analysis and trend identification.Proven ability to lead teams and drive performance improvements.

Role overview This Customer Success Manager position at Wrike is a maternity cover focused on the German market. The role is based in Nicosia and centers on developing strong client relationships, supporting customers as they use Wrike’s solutions, and making sure they receive prompt assistance. Key responsibilities Collaborate with German-speaking clients to understand their goals and help them succeed with Wrike’s platform Foster customer satisfaction and support long-term client retention Offer guidance, respond to questions, and resolve any issues related to Wrike’s products Spot opportunities for account growth and share effective practices with clients Location This role is located in Nicosia.

Are you ready to elevate customer service and ensure smooth operations? We are on the lookout for an Online Exams & Customer Experience Assistant to provide exceptional support while safeguarding exam integrity. As an essential member of our dynamic team, you will contribute to enhancing the efficiency and quality of PeopleCert’s global certification services. Join us and make a difference!As the Online Exams & Customer Experience Assistant - English Speaking, your responsibilities will encompass the following:Customer Service:Deliver outstanding customer service to candidates, testing centers, and stakeholders via email, chat, and phone.Resolve inquiries, tackle issues, and ensure a positive customer experience throughout the examination and certification journey.Online Proctoring:Supervise the secure and equitable administration of certification exams at designated testing sites or online platforms.Enforce examination rules and protocols to uphold the integrity of the certification process.Manage any technical or procedural challenges that may occur during exams.Back-Office Exam Operations:Carry out administrative functions related to exam registrations, scheduling, and result processing.Keep accurate and current records in our systems, ensuring adherence to established procedures and standards.Collaborate with cross-functional teams to optimize processes and enhance operational efficiency.General Duties:Work effectively within a team environment and communicate with other teams to achieve the best possible outcomes.Perform any reasonably assigned duties and tasks relevant to the role while applying a flexible and customer-centric approach to support PeopleCert’s global operations across multiple time zones.Ensure that your work aligns with the company values of “Quality - Passion - Integrity – Innovation” at all times.

At Foody, we are dedicated to connecting individuals with the finest online ordering options in their cities. Beyond just delivery, we strive to establish a robust brand presence and foster impactful collaborations that enrich the experiences of our users, partners, and the communities we support.We are on the lookout for a dynamic Brand & Partnerships Team Leader to become an integral part of our Marketing team. In this pivotal role, you will help shape Foody's brand identity while cultivating and overseeing strategic B2B partnerships.Your responsibilities will include:Crafting and implementing comprehensive 360° brand and partnership initiatives, which encompass co-branded campaigns, on-platform visibility, promotional activities, and vendor collaborations that reflect both the Foody brand and our partners.Assisting in the development and execution of Foody’s brand strategy, ensuring cohesive messaging across all campaigns, partnerships, and communication channels.Serving as the primary liaison for key brand and B2B partners, nurturing robust, long-lasting relationships and managing collaborations from initial commercial discussions and negotiations to execution and performance reporting.Identifying and developing new partnership opportunities across various sectors, including FMCG, Banking, Telecommunications, Retail, and Entertainment.Translating partner goals and brand objectives into engaging, user-facing campaigns within the Foody ecosystem.Collaborating closely with Marketing, Commercial, Sales, Product, Logistics, Operations, and Finance teams to ensure seamless planning and execution of initiatives.Monitoring, analyzing, and reporting on brand and partnership performance, leveraging data-driven insights to enhance results and inform future initiatives.Ensuring all brand collaborations align with Foody’s tone of voice, positioning, and commercial objectives.Leading the Graphic Design team, overseeing the creative process, providing art direction, and ensuring all visual assets adhere to brand guidelines and campaign objectives.Representing Foody in a professional manner during meetings, negotiations, and industry events.

Join TechBiz Global, a premier recruitment service provider dedicated to connecting top-tier talent with leading clients. We are looking for an ambitious and career-driven professional to oversee our Corporate Accounting Department in the role of Audit Supervisor.Key ResponsibilitiesLead and manage audit engagements, ensuring timely and high-quality delivery while adhering to established deadlines.Evaluate existing financial procedures and internal controls, offering insightful recommendations to enhance efficiency.Review and verify financial statements for accuracy, completeness, and compliance with IFRS standards.Engage with external auditors and regulatory bodies as necessary to maintain compliance and transparency.Oversee client deadlines in alignment with the annual financial calendar, ensuring projects remain on track.Maintain organized documentation by ensuring all audit working papers and related documents are filed appropriately.Delegate tasks and review the work of audit team members, ensuring adherence to quality standards.Provide coaching, training, and constructive feedback to team members, fostering their professional growth.Cultivate strong client relationships through effective communication and professional interaction.Prepare management reports, including ad hoc analyses as required, to support organizational decision-making.Collaborate with corporate administrators, tax authorities, and government entities when necessary.

Join Wargaming as a Lead Game Designer for our flagship title, World of Tanks: HEAT. This is an exciting opportunity to lead game design initiatives, drive creative vision, and collaborate with a talented team of developers and artists. You will be responsible for designing compelling gameplay experiences that engage players and enhance their enjoyment of the game. Your leadership and innovation will shape the future of one of the most popular online games.

Wargaming.net seeks a Lead UX/UI Designer to help shape the player experience for World of Tanks: HEAT in Nicosia. This role takes ownership of how players interact with the game, from overall flow to detailed interface elements. Key responsibilities Define and guide the user experience and interface design for World of Tanks: HEAT Develop engaging, intuitive interactions that support gameplay Collaborate with developers, artists, and other teams to ensure designs fit both technical and gameplay needs Lead and mentor junior designers, supporting their growth and ensuring high-quality work Monitor industry trends and bring relevant insights to the project Requirements Proven experience in UX/UI design, preferably in the gaming sector Strong leadership and teamwork skills Ability to balance creative ideas with practical solutions Genuine interest in games and user-centered design Location This position is based in Nicosia.

Join Wrike, the leading work management platform designed for teams and organizations eager to collaborate effectively and achieve their goals. Our platform empowers users to streamline their work processes and concentrate on what truly matters.Our Vision: A world where everyone can focus on their most meaningful work, together.About the Role:We are seeking a motivated and tech-savvy Account Development Manager to enhance the success of our global customer base. In this role, you will onboard knowledge workers, helping them maximize productivity with Wrike and addressing their inquiries. Your mission is to comprehend customer objectives, provide tailored best practices, and showcase the value of Wrike. You will engage proactively with customers, sharing insights on the most effective use of our platform.At Wrike, our environment is both dynamic and enjoyable. You'll work with a diverse international clientele eager to enhance their productivity, and your contribution will be vital in helping them achieve that.As part of the remarkable Wrike Engagement Team, you will collaborate with talented ADMs in a culture that fosters a growth mindset, support, and innovative problem-solving. We’re on an exciting journey and are looking for individuals who are enthusiastic about the opportunity to innovate and improve as we progress.Your Impact:Understand customer use cases and workflows to deliver optimal guidance on Wrike usage.Proactively contact customers to enhance their Wrike experience and share best practices via email and phone (approximately 80% of your time will be spent on calls).Maximize customer lifetime value by helping them realize the full potential of the product.Encourage adoption across customer teams.Enhance Net Retention through upselling and cross-selling initiatives.Your Qualifications:Minimum 1 year of experience in a customer-facing role (Customer Success, Account Management, Customer Support, etc.).Fluency in English.Strong verbal and written communication skills, capable of presenting complex ideas clearly and engagingly.A keen business acumen and problem-solving mindset.

Position Overview:As a Sales Consultant for Books and Games, you will ensure the availability, organization, and presentation of products in the department, effectively contributing to sales achievements through excellent customer service.A Day in Our Team:Delivering top-notch customer service to store patronsImplementing company policies, procedures & operational rulesSupporting the administrative functions of the store and actively participating in the seamless organization and operation of the display and storage areasMonitoring competitors and staying updated on market trends Qualifications You stand out if you have:A passion, enthusiasm, and positive energyA collaborative spirit & perseverancePrevious experience in customer serviceA desire to learn and grow with usBenefits What We Offer: Monthly meal vouchers for supermarket purchases Performance bonus Discounts at our physical & online stores Health insurance coverage Pension fund 13th salary provided OrangeGen app for updates, recognition & perks Continuous training from day one Internal advancement with real opportunities 24/7 psychological support hotline Are you ready to become the next #OrangeGen maker? If you believe you can combine your skills with our values, then simply submit your application!