Lead Engineer for NICE CX-One at Miratech | Ontario

Join Miratech as a Lead Engineer specializing in NICE CX-One, where you will be at the forefront of enhancing customer experience solutions.Your role will involve designing, implementing, and optimizing the NICE CX-One platform, ensuring seamless integration with existing systems while driving innovative solutions.

Miratech is seeking a highly skilled Senior Genesys Cloud WFM Engineer to join our innovative engineering team. In this key role, you will leverage your expertise in workforce management solutions to optimize our Genesys Cloud platform, enhancing operational efficiency and improving customer experience. The ideal candidate will possess a deep understanding of workforce management principles, paired with a solid technical background in Genesys Cloud technologies. You will collaborate with cross-functional teams to develop and implement strategies that drive productivity and ensure the best possible outcomes for our clients.

Miratech seeks a CX Project Manager with deep Genesys Cloud expertise to join the Toronto office. This role leads customer experience projects from initial planning through successful delivery, shaping how clients engage with technology solutions. Key Responsibilities Direct the execution of customer experience projects, maintaining progress and ensuring high standards of quality Manage project schedules and allocate resources effectively Collaborate with cross-functional teams to deliver solutions that enhance customer satisfaction Use Genesys Cloud knowledge to inform project strategies and achieve goals Requirements Demonstrated experience managing projects focused on customer experience Practical, hands-on skills with Genesys Cloud Strong ability to work with various teams and communicate clearly Excellent organizational skills for handling timelines and deliverables

At Relay, we empower self-made business owners with a revolutionary digital banking platform designed to enhance financial clarity and control. Our mission is to replace financial uncertainty with visibility, transforming cash flow from a source of stress into a strategic asset that supports resilient business growth.As we continue to grow, delivering an exceptional customer experience for small and medium-sized businesses (SMBs) is our top priority. We are committed to building a world-class customer experience (CX) support team, and we are expanding our CX Operations function to ensure we scale effectively without compromising quality.We are on the lookout for a CX Operations Lead who will take charge of evolving the operational backbone of our CX organization. In this impactful individual contributor role, you will design and enhance the systems, workflows, and data that drive CX performance. You will thrive in an environment that demands structure in complexity while championing operational excellence. Collaborating closely with CX leadership, Business Operations, and Data teams, you will convert ambiguity into measurable operational enhancements and take ownership of the CX tech stack, focusing on efficiency, resolution quality, and AI performance.

Are you passionate about driving sustainability initiatives within the building sector? As the Ontario Market Lead for Building Sustainability at cima2, you will have the opportunity to lead transformative projects that promote environmentally friendly practices in our communities. You will work closely with clients and stakeholders to develop innovative solutions that align with sustainability goals. Join us in making a difference!

We are seeking a passionate and driven individual to lead our Building Sustainability initiatives within the Ontario market. This full-time role is perfect for someone eager to make a significant impact in promoting sustainable building practices. As the Market Lead, you will collaborate with diverse stakeholders to develop and implement innovative sustainability projects that advance our commitment to environmental stewardship.

Miratech seeks a DevOps Engineer based in Toronto to help strengthen technology operations and make software delivery more efficient. The position centers on close collaboration with both development and operations teams. Key responsibilities Partner with developers and operations staff to ensure smooth application integration and deployment Refine and streamline processes to improve the speed and reliability of software delivery Contribute to technology initiatives throughout the organization Role overview This role involves working across teams to support ongoing technology projects and optimize the way software moves from development to production. Success in this position relies on strong communication and a collaborative approach to problem-solving.

Role overview Miratech seeks a CX Project Manager with deep Genesys Cloud experience to join the Ottawa team. The role centers on guiding projects that enhance customer experience through practical solutions and reliable project delivery. What you will do Lead projects that focus on customer experience, applying Genesys Cloud technologies throughout the process Coordinate activities with cross-functional teams to keep projects moving forward Manage timelines and deliverables to support successful project implementation Assist with the adoption and integration of Genesys Cloud solutions Requirements Proven experience with Genesys Cloud Background in managing projects centered on customer experience Strong, clear communication skills Dedication to both customer satisfaction and project outcomes

Role Overview mcfadyendigital is hiring a CX Director – Practice Lead in Toronto. This senior leader shapes customer experience strategy and manages a team focused on improving client satisfaction. The role calls for someone who can set direction, inspire others, and deliver results for clients in a digital context. What You Will Do Lead the customer experience (CX) practice, setting strategy and priorities Guide, mentor, and develop a team dedicated to client success Oversee the design and delivery of CX solutions for clients Ensure projects meet quality standards and client expectations Stay current with digital trends to keep offerings relevant What We Look For Experience leading CX initiatives or practices Strong background in digital customer engagement Proven ability to manage teams and deliver projects Vision for developing new approaches in customer experience This position is based in Toronto.

Join Sangoma Technologies Corporation as an Engineering Manager to lead our CX/CCaaS Platform team! In this pivotal role, you will drive the development and delivery of innovative customer experience solutions that empower businesses globally. Collaborate with cross-functional teams to enhance product offerings and ensure the highest quality standards.

Join cima2 as the Ontario Market Lead for Building Sustainability, where you will play a vital role in driving sustainable practices and innovations in the construction and building management sectors. This position offers you the opportunity to lead projects that contribute to environmental stewardship and promote energy efficiency across various projects.

Join the dynamic team at Hollister, a renowned lifestyle brand, as a Key Lead at the Ontario Mills Outlet. In this pivotal role, you will inspire and lead our store associates to deliver exceptional customer experiences and drive sales performance. Your leadership will create a welcoming environment and ensure our brand's values are upheld throughout the store.As a Key Lead, you will take ownership of store operations, assist in managing inventory, and contribute to visual merchandising. This is an opportunity to enhance your leadership skills and grow within a globally recognized company.

Join Lithic as an Engineering Manager, where you will lead a talented team focused on innovative issuing solutions. This role offers the opportunity to shape the future of payment technologies, driving both technical excellence and team development.

Join the dynamic team at Abercrombie & Fitch as a Key Lead at our Ontario Mills Outlet! In this pivotal role, you will be responsible for driving sales performance, enhancing customer experiences, and leading a team of associates. Your leadership will inspire others to achieve their best, fostering an environment where everyone can thrive.If you have a passion for fashion, retail, and team leadership, we want to hear from you!

At PointClickCare, our mission is clear: we strive to enable healthcare providers to deliver outstanding care. This mission begins with our dedicated team. As a prominent leader in health technology, our founder-led and privately owned company empowers our staff to challenge norms, innovate, and contribute to the future of healthcare.With the most extensive long-term and post-acute care dataset and a Marketplace featuring over 400 integrated partners, our platform supports more than 30,000 healthcare organizations, positively impacting millions of lives. We reinvest a substantial portion of our revenue into research and development, providing our employees with the tools necessary to innovate and create lasting change. Recognized by Forbes as one of the top private cloud companies and celebrated for one of Canada’s Most Admired Corporate Cultures, we offer flexibility, professional growth, and meaningful work.At PointClickCare, we invite our employees to become the pioneers of a smarter healthcare future—one that prioritizes human values and leverages AI to effect significant change. Our team utilizes AI as a catalyst for creativity, productivity, and informed decision-making. By integrating AI tools into our daily operations, we enhance collaboration, improve outcomes, and empower each team member to realize their full potential. This commitment begins in our hiring process as we seek AI expertise that aligns with our mission and continues through ongoing investment in training and development to foster innovation throughout the employee journey.Join us in transforming healthcare—where it not only survives but thrives. To explore more about working at PointClickCare, visit Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Carta is seeking a talented and dedicated Staff Software Engineer to join our innovative team in Waterloo, Ontario. In this role, you will leverage your extensive technical expertise to drive the development of cutting-edge software solutions that enhance our platform. You will work closely with cross-functional teams to architect and implement scalable systems, ensuring a seamless user experience.

Join our dynamic team as a Senior Software Engineer at Confluent, a leader in real-time data streaming technology. In this role, you will leverage your expertise to design, develop, and enhance scalable software solutions that empower organizations to harness the power of data. Collaborate with innovative thinkers and contribute to groundbreaking projects that make a tangible impact.

Join Warner Music Group, a leading global music company that unites passionate music makers and technology innovators. At WMG, we transform dreams into stardom and audiences into dedicated fans. Our operations are grounded in three core values that drive our success across various sectors: • Curiosity: We thrive on creativity and innovation, which are fueled by our desire to explore and break boundaries.• Collaboration: Our mission is enhanced by teamwork, as we amplify originality through collective efforts. Great ideas resonate globally, bridging connections with artists, songwriters, and fans.• Commitment: We are dedicated to excellence in our endeavors and for our talent. We embrace the unknown with integrity and perseverance.Technology is pivotal to our operations, from onboarding new artists to providing critical data to digital platforms like Spotify and YouTube. Our engineering team is crucial to realizing these objectives.At WMG, we celebrate diversity and strive to create an inclusive environment that values every individual. We encourage applications from a broad spectrum of backgrounds and experiences.Explore a career at WMG for the best of both worlds: an innovative global music company that retains the agile spirit of an independent venture.About Our Team:This role is part of the Sodatone team, which develops an analytics platform leveraging AI and machine learning to discover and evaluate emerging musical talent. By analyzing data from streaming platforms and social media, we empower our A&R teams to identify promising artists, monitor trends, and make informed talent scouting decisions.

Role overview The District Manager for Ontario at Brodie Recreation League leads daily operations from the Toronto base. This role ensures smooth delivery of community programs throughout the district. Collaboration with local teams is central, with a focus on enhancing recreational offerings and supporting the league’s growth. What you will do Oversee district operations to uphold program standards and quality Provide support and direction to local staff, helping them achieve organizational objectives Assist in executing strategic projects aimed at deepening community involvement Foster a welcoming and positive environment for all league participants

Elevate your career with us! Mercedes-Benz of Ontario, a premier automotive dealership, is in search of a talented and experienced Automotive Technician to enhance our dynamic team. As an Automotive Technician, you will play a crucial role in diagnosing, repairing, and maintaining vehicles, ensuring they operate at peak performance and exceed customer expectations.Why join us? We provide comprehensive health insurance for you and your family, extensive paid training, competitive hourly wages, and a bustling work environment that allows you to maximize both your productivity and earnings!