Customer Care Supervisor

About American Safety Council American Safety Council supports over 4 million learners each year, helping people start, grow, or change their careers through education and technology. Clients include individual professionals as well as major brands such as Amazon, Siemens, Geico, and Chick-fil-A, all of whom trust American Safety Council to strengthen their …

About Certus Certus creates training and educational solutions that help over 4 million learners each year start, advance, or change their careers. Clients include individuals and well-known brands such as Amazon, Siemens, Geico, and Chick-fil-A, all relying on Certus to strengthen their teams at scale. Work Culture Teams at Certus bring together expertise in software engineering, instructional design, creative writing, consultative sales, marketing, and more. Movement across roles is encouraged, supporting continuous growth for everyone. People who take initiative and get things done without waiting for direction thrive here. Those who adapt quickly and enjoy working in a changing industry will feel at home. Kindness, courage, and authenticity are valued and welcomed every day. Certus celebrates individuality and believes diverse perspectives make the work stronger. The workforce learning market is changing quickly, and Certus is shaping what comes next. For those looking for meaningful work, advancement, and a team that values culture, Certus offers a place to grow. Role Overview: Customer Care Supervisor The Customer Care Supervisor leads a team of Customer Care Specialists, supporting them as they interact with both new and existing customers. This position focuses on ongoing training and support, making sure each Specialist is ready to handle customer questions and needs. Responsibilities include live monitoring of customer interactions and providing real-time feedback, helping the team build the skills and knowledge needed to meet customer expectations. The Supervisor acts as a guide and resource, encouraging Specialists to become confident and self-sufficient. Analytical thinking, a supportive approach, and team leadership are central to this role. Key Responsibilities Hire, coach, and develop Customer Care Specialists. Supervise, train, and create growth opportunities for the team. Monitor and evaluate customer interactions across phone, chat, and email channels. Location Orlando, Florida, United States

Join our team as a Customer Care Associate, where you will provide exceptional service and support to our valued customers. In this role, you will be the first point of contact for customer inquiries, helping to resolve issues promptly and efficiently while ensuring a positive experience. You will have the opportunity to work in a dynamic environment that values customer satisfaction and teamwork.

Join our dynamic team at Integrated Resources, Inc. as a Customer Care Associate I. In this role, you will be the first point of contact for our valued customers, providing them with exceptional support and assistance. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Join Westgate Resorts as a Housekeeping Supervisor and lead our dedicated team in maintaining the highest standards of cleanliness and guest satisfaction. In this role, you will oversee the housekeeping department, ensuring that all rooms and common areas are impeccably maintained and ready for our guests. You will also be responsible for training and guiding your team, managing inventory, and upholding company policies.

Join Westgate Resorts as a Guest Experience Supervisor, where you will play a vital role in enhancing the experience of our guests. In this position, you will lead a dedicated team in the Front Office department, ensuring that every guest receives top-notch service and support. Your responsibilities will include overseeing daily operations, managing staff, and implementing strategies to improve guest satisfaction.

Role Overview The Barrier Wall & Permanent Signs Supervisor at AWP Safety leads the installation and upkeep of barrier walls and permanent signs throughout the Orlando area. The supervisor manages a skilled crew, maintains project quality, and ensures all work meets safety regulations. Key Responsibilities Oversee installation and maintenance of barrier walls and permanent signage Direct and support a team of field staff Monitor project progress to ensure deadlines are met Coordinate with other departments to keep projects on track Enforce safety standards and company policies at all sites Maintain quality across all assigned projects What Success Looks Like Projects completed on time and within quality standards Team members work safely and efficiently Strong collaboration with internal departments Consistent compliance with safety regulations

About the Role Westgate Resorts is hiring a Resort Experience Supervisor in Orlando. This leadership role focuses on improving the guest experience and supporting smooth resort operations each day. What You Will Do Oversee daily resort operations to maintain high service standards Mentor and guide team members to deliver excellent guest service Implement strategies that enhance the overall guest experience Who We’re Looking For We seek someone with a strong commitment to guest satisfaction and team development. Leadership experience in hospitality or a similar setting is valuable.

Role overview Westgate Resorts is hiring a Resort Experience Supervisor in Orlando. This position guides daily resort operations, ensuring guests receive attentive service from check-in through departure. The supervisor plays a key part in creating memorable stays by keeping operations smooth and focusing on guest satisfaction. What you will do Oversee and support front-line staff during their shifts Handle guest questions, requests, and concerns with professionalism Address and resolve issues to maintain a positive guest experience Train and mentor team members to deliver consistent, high-quality service Requirements Strong leadership and communication skills Experience managing or supervising teams, preferably in hospitality or resort settings Ability to work effectively in a busy environment and adapt to changing needs Dedication to guest satisfaction and skill in solving problems quickly This role suits those who find motivation in helping guests create lasting memories and enjoy leading teams in a hospitality setting.

Join OdorZX Inc., a leader in the car wash and detailing industry, as we seek an enthusiastic and seasoned Operations Supervisor. In this vital role, you will ensure our operations run smoothly and efficiently. If you are passionate about delivering exceptional customer service, managing a diverse team, and upholding high operational standards, this position is ideal for you.Key Responsibilities:Supervise daily operations at the client site, ensuring workflow efficiency and compliance with standard operating procedures.Lead and mentor a team of car wash and detailing technicians, providing the necessary training and support for outstanding performance.Oversee inventory management of cleaning supplies, equipment, and detailing products to maintain optimal stock levels.Conduct regular quality assurance checks to guarantee thorough vehicle cleaning and detailing that meets or exceeds client expectations.Implement and uphold safety protocols to ensure a secure working environment.Work collaboratively with management to devise strategies aimed at enhancing client satisfaction, boosting revenue, and improving operational efficiency.Address client inquiries and concerns promptly and professionally, striving for optimal resolutions and client retention.Maintain accurate records of daily operations, employee attendance, and performance evaluations.

Role Overview AWP Safety is hiring a Barrier Wall Supervisor in Orlando. This role leads on-site crews and manages daily operations for barrier wall installations. The supervisor is responsible for upholding safety and quality standards throughout each project. What You Will Do Oversee barrier wall installation projects from start to finish Direct and support on-site crews during daily operations Monitor compliance with safety regulations and company policies Maintain project efficiency and work quality

Are you an engaging leader with a knack for solving problems and ensuring smooth operations? Join us at The Pines at Sunriver as a full-time Engineering Supervisor and become an integral part of our dedicated team. This is your opportunity to guide a talented crew, maintain our resort's excellence, and enhance the guest experience every day!As a vital member of the Resort Operations Team, the Engineering Supervisor will lead a team of maintenance technicians, managing daily repairs, preventative maintenance, and overall facility upkeep. Your leadership will be crucial in ensuring our resort remains safe, functional, and inviting for every guest and owner.In the role of Engineering Supervisor, you will:Supervise and lead the maintenance team, ensuring all resort units and public areas are impeccably maintained.Coordinate work schedules, assign daily tasks, and effectively balance business needs with employee requests.Train, mentor, and develop your team for optimal performance.Conduct regular inspections to uphold high standards of quality and safety.Respond promptly to maintenance requests from guests and staff with efficiency and professionalism.Manage departmental budgets, records, payroll, and operations.Ensure compliance with OSHA, safety regulations, and company policies.Assist with hands-on maintenance tasks as required.Undertake additional responsibilities as assigned.To thrive in this position, you should embody our core values of integrity, passion, and a strong work ethic. These are essential to our success, and we seek someone who shares this commitment.

The Patient Services Program Supervisor plays a pivotal role in overseeing and managing intake teams responsible for triaging calls, facilitating enrollment processes, and conducting benefits investigations. This leadership position is essential for planning and implementing effective operational strategies within the service center, enhancing systems and processes, exceeding quality benchmarks, and fostering relationships with business partners. The Supervisor also provides essential support for the development and management of associates.Establish and analyze KPIs related to efficient patient access processes and initiatives, ensuring continuous improvement.Recruit, hire, and mentor departmental associates; provide ongoing training, constructive feedback, and development opportunities to ensure team success.Collaborate with call center management to implement programs focused on conversion, compliance, and adherence.Coordinate and manage cross-functional special projects aimed at enhancing service delivery.Present findings and initiatives to external stakeholders, including healthcare providers and insurers.

About UsFounded in 2013, Service Measure (SM) is a leading field data collection company based in New York. We specialize in gathering essential data in areas where automation is not feasible. Our dedicated teams across North America and Europe meticulously count features, capture images, record videos, and note audio details to empower businesses with accurate insights for informed decision-making. Join us in embracing new challenges and delivering exceptional service.Position OverviewThe Autonomous Vehicle Operations Supervisor plays a pivotal role in overseeing daily field operations. This leadership position prioritizes exceptional customer service, operational efficiency, and safety. Responsibilities include guiding team members, managing driver check-in processes, assigning tasks, and coordinating work schedules. The role fosters a collaborative and safe work environment, ensuring compliance with established protocols while executing various operational tasks efficiently.

Join Westgate Resorts as a Bell Staff/Concierge Supervisor where you will be responsible for leading a team dedicated to providing exceptional guest services. Your role will include overseeing the bell staff operations, ensuring a seamless and welcoming experience for all guests. You will train and mentor team members while maintaining high standards of service and professionalism.

versant3 is looking for a Support Specialist to join the Partner Care team in Orlando. This position centers on building strong relationships with partners through attentive service and dependable support. Key responsibilities Respond to partner questions and requests, ensuring communication is clear and prompt Offer guidance and practical solutions tailored to partner needs Follow up on each interaction to make sure concerns are addressed thoroughly Location This role is based in Orlando.

SUMMARY: We are seeking a dedicated Pharmacy Technician Supervisor to oversee and coordinate the activities of pharmacy technicians at ARx Patient Solutions Pharmacy, ensuring efficient workflow and outstanding service.DUTIES AND RESPONSIBILITIES:Lead daily operations of pharmacy technicians, ensuring adherence to operational standards across both front-end and fulfillment areas.Monitor and manage pharmacy workflow, including queues and phone service levels.Develop and manage the pharmacy technician schedule, ensuring compliance with scheduling guidelines.Optimize resource allocation throughout the day to uphold workload demands and service level agreements.Provide ongoing coaching and performance feedback to team members.Facilitate weekly team huddles to discuss communication updates, process enhancements, and opportunities for improvement.Conduct monthly one-on-one meetings to assess workload, performance, and areas for corrective action.Review daily timecards, conduct quarterly and annual performance evaluations, focusing on strengths and areas for development.Enhance team morale and retention by being the primary point of contact for inquiries and concerns.Address conflicts and grievances in collaboration with HR, when necessary.Engage in the hiring process of new pharmacy technicians and facilitate their training alongside ancillary staff.Commit to maintaining quality and efficiency through the continual review of processes and procedures.Identify potential risks and opportunities for procedural enhancements.Ensure the team is informed about all updates regarding products, procedures, customer expectations, and company changes.Standardize procedures to boost efficiency among direct reports.Foster teamwork among pharmacy technicians and address any grievances that arise.Compile comprehensive reports based on submissions from team members.Perform additional related duties as assigned by management.

Join our dynamic team at Walgreens as a Warehouse Supervisor within our Micro Fulfillment department. As a crucial leader, you will oversee warehouse operations, ensuring efficiency and compliance with company standards. Your role will involve coordinating daily activities, managing a dedicated team, and implementing best practices to enhance productivity.

Westgate Resorts in Orlando is hiring a Grounds Supervisor to lead the care of our outdoor areas. This position ensures that grounds remain clean, attractive, and inviting for guests throughout the property. Role overview The Grounds Supervisor manages a team of groundskeepers, guiding daily work and overseeing landscaping projects. This role is responsible for maintaining equipment and monitoring supplies to keep operations running smoothly. What you will do Supervise and support groundskeeping staff Coordinate and monitor landscaping and outdoor maintenance projects Ensure all outdoor spaces meet Westgate Resorts’ standards for appearance and safety Oversee the care and inventory of landscaping equipment and supplies Requirements Previous experience in grounds maintenance or landscaping supervision Strong leadership and organizational skills Attention to detail in maintaining outdoor environments

AssistRx, Inc. combines advanced technology with experienced professionals to support life sciences companies and improve patient engagement, transparency, and health outcomes. The team brings deep therapy and healthcare system knowledge, helping patients move through their care journeys with confidence. As the company continues to grow, AssistRx values its people as its strongest asset. The team is committed to making a difference in patients’ lives and invites others who share this mission to join. Role Overview The Program Supervisor, Specialty Pharmacy Patient Services leads intake teams that handle call triage, patient enrollment, and benefits investigations. This supervisor shapes and executes service center initiatives, improves systems and processes, and ensures quality standards are met or exceeded. Building strong business relationships and supporting team development are central to this role. Success depends on effective leadership, coordination, scheduling, recruiting, communication, staff development, project management, and process improvement skills. Key Responsibilities Set, track, analyze, and report on KPIs for patient access processes and related initiatives. Recruit, hire, and lead team members within the department. Provide training, feedback, and growth opportunities. Coach staff for success and manage performance. Work with call center management to roll out programs that improve conversion rates, compliance, and patient adherence. Oversee and coordinate special projects, including those that involve multiple departments. Present to external groups, mainly healthcare providers and insurers. Location: Orlando, Florida, United States