Customer Support Manager

We are seeking a dynamic and results-driven Customer Support Manager to lead our customer support team at Versaterm. In this role, you will be responsible for enhancing the customer experience by implementing effective strategies, managing support operations, and ensuring the team meets service level agreements.Your leadership will be crucial in fostering a …

Join Versaterm as a Senior Manager of Customer Support, where you will play a pivotal role in enhancing our customer experience. In this leadership position, you will oversee our customer support team, ensuring efficient resolution of customer inquiries, and implementing strategies for continuous improvement.

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

Role overview The Customer Success Manager at Assent helps clients achieve their goals by guiding them through onboarding, providing training, and offering ongoing support. Building lasting relationships and making sure customers benefit fully from Assent’s products are central to this position. Key responsibilities Lead new clients through onboarding and training steps to ensure a smooth start Offer support when customers have questions or face challenges Work closely with clients to understand their needs and suggest effective solutions Promote adoption of Assent’s products so clients gain the most value Help drive customer satisfaction and support retention efforts Requirements Clear and effective communication skills Proactive problem-solving mindset Interest in customer success and building strong relationships Location This position is based in Ottawa.

Fullscript is hiring a Customer Support Specialist for the Labs division in Ottawa, ON. This role connects directly with customers, serving as their first point of contact for questions about products and services. The position guides users through the Fullscript Labs platform and helps them understand available features. Key Responsibilities Respond to customer inquiries and resolve issues related to Labs products and services Provide clear, helpful support by phone, email, or chat Work closely with team members to deliver consistent, high-quality service Assist customers in navigating the platform and using its features Requirements Strong communication skills and a genuine interest in helping others Previous experience in a customer service or support role Comfort working in a fast-moving environment Ability to collaborate effectively within a team What to Expect Customer Support Specialists in the Labs division play a key role in supporting users and making a difference in health outcomes. The team values collaboration and personal growth, offering opportunities to develop new skills in a supportive setting.

As the Manager of Global Support Operations at Assent, you will play a pivotal role in leading our team to deliver exceptional customer service on a global scale. Your responsibilities will include overseeing operational processes, ensuring alignment with company objectives, and enhancing service delivery through innovative solutions. We are looking for a dynamic leader who can inspire their team and drive initiatives that improve customer satisfaction and operational efficiency.

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Farm Boy Inc. seeks a Customer Service Representative in Ottawa to greet shoppers, answer questions, and support a friendly store environment. This role acts as the first point of contact for customers, aiming to resolve concerns and help create a positive experience with every interaction. Key responsibilities Respond to customer inquiries both in person and over the phone Address and resolve issues quickly and courteously Contribute to a welcoming and helpful atmosphere throughout the store What we value Enjoyment in working with people and providing assistance Comfort with solving problems as they come up Ability to thrive in a busy retail environment Positive, enthusiastic approach to teamwork

Join our dynamic team at Farm Boy Inc. as a Customer Service Representative, where you will be the face of our brand and play a pivotal role in enhancing our customers' shopping experience. Your responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive shopping atmosphere.

Join our dynamic team at Farm Boy Inc. as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. If you are a proactive communicator with a passion for customer satisfaction, we want to hear from you!

Domino's Pizza is hiring a Customer Service Representative for the Ottawa team. This position serves as the first point of contact for customers, helping to shape their experience with the brand. Main responsibilities Take customer orders accurately and efficiently Respond to questions and resolve basic inquiries Support the delivery team with clear communication and coordination What we look for Enthusiasm for helping people Comfort working with customers in person and by phone Ability to stay organized and focused during busy shifts This role focuses on providing friendly service and supporting smooth operations in a busy pizza store environment.

Key ResponsibilitiesOversee the provisioning and deprovisioning of IT endpoint equipment through automated processes and third-party service providers.Execute advanced troubleshooting and support for hardware and operating systems, including component-level diagnostics and replacements.Adapt and enhance workstation OS configurations to satisfy security and user requirements, involving in-depth troubleshooting and security hardening techniques.Deploy, patch, upgrade, and maintain corporate standard software applications utilizing Microsoft Endpoint Management tools and handle complex software packaging tasks.Deliver remote and deskside technical support services, including training for end-users.Collaborate with other IT departments to resolve issues and manage routine operations.Administer and optimize Active Directory/Azure Active Directory, Intune, Autopilot, Device Records, and the Corporate Software Portal.Perform software packaging and wrapping for automated software provisioning via Autopilot and Intune.Utilize scripting and PowerApps to streamline automation and reporting tasks as needed.Play a crucial role in managing our AD/AAD identity providers, including users and groups.Employ advanced knowledge of Office365 applications (e.g., SharePoint) to assist customers in leveraging modern technology for their business needs.Provide expert-level support for SaaS technologies and manage conferencing systems and mobile hardware standards.Undertake various other relevant duties and responsibilities.

We are seeking a highly motivated and detail-oriented Proposal Support Specialist to join our dynamic team at GDMSI. In this role, you will be instrumental in supporting the development and submission of proposals for various projects, ensuring that all documentation is accurate, complete, and submitted on time. You will collaborate with cross-functional teams to gather information, streamline processes, and enhance the overall quality of our proposals.

Role overview The Customer Service Representative at Farm Boy Inc. in Ottawa is the first point of contact for shoppers. This position helps set the tone for each customer’s experience, fostering a friendly and welcoming environment in the store. What you will do Assist customers by answering questions and responding to requests Share product knowledge to help customers make informed choices Address and resolve issues or concerns in a prompt, professional manner Uphold Farm Boy’s standards for quality service throughout every interaction What makes this role unique Customer Service Representatives at Farm Boy contribute directly to the company’s reputation for excellent service. Enthusiasm and dedication are valued, ensuring that customers leave the store satisfied with their experience.

Farm Boy Inc. is looking for a Customer Service Representative in Ottawa. This position plays a key part in shaping each customer’s experience at our store. Role overview As the first point of contact, you will interact directly with customers, answer questions, and resolve concerns about our products and services. Your efforts help ensure that every customer leaves satisfied. What you will do Respond to customer inquiries in person and by phone Provide information about products and services Help maintain Farm Boy Inc.'s reputation for friendly, attentive service Requirements Strong communication and interpersonal skills Commitment to delivering a positive customer experience

As a Technical Support Architect at Assent, you will be at the forefront of providing exceptional technical assistance and solutions to our clients. Your expertise will play a crucial role in ensuring customer satisfaction and the successful integration of our products. You will troubleshoot complex issues, collaborate with engineering teams, and guide customers through technical challenges.

D2L is a pioneering cloud-based company dedicated to advancing education and shaping the Future of Work. As the landscape of teaching and learning undergoes the most significant transformation in history, D2L stands at the forefront of this essential evolution.Our innovative teaching and learning models foster a personalized, student-centric experience, enhancing retention, engagement, satisfaction, and outcomes for learners of all ages, whether in schools, universities, or corporate settings.D2L is revolutionizing how the world learns by offering a next-generation learning environment that captivates and motivates learners. Our platform is designed to be user-friendly, adaptable, and intelligent, making it unmatched in the industry.For 25 years, D2L has been steadfast in its mission to transform global learning, thereby enhancing human potential worldwide.Every application is meticulously reviewed by a member of our Talent Acquisition team – rest assured, a real person examines your resume! While we utilize AI tools internally to streamline tasks like meeting notes and summaries, these tools do not rank resumes, make hiring decisions, or influence candidate evaluations. This role will be primarily focused on our Canadian Federal Government clients. Preference will be given to candidates with experience in the Federal Government and those residing in the National Capital Region. Bilingualism (French) is a significant asset.General Description:As a Senior Customer Success Manager, you will take the lead in fostering business relationships with our North American corporate and government clients, ensuring their success as defined by their specific goals. Your role will involve establishing productive and trustworthy connections with clients, driving their success forward.

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

Canadian Bank Note Company seeks a Bilingual Customer Service Representative to join the BUMP Group in Ottawa. This position centers on supporting customers in both English and French, answering questions, and resolving issues to create a positive experience. Key responsibilities Handle customer inquiries by phone, email, or other channels in both official languages Offer clear information and practical solutions to address concerns Maintain a friendly and helpful approach with each interaction Requirements Fluency in English and French, with strong communication skills in both Ability to manage several requests at once and set priorities Genuine interest in assisting others Comfort working in a busy environment This role is located in Ottawa.