Senior IT Security Computer Support Specialist

Role Overview 49 Solutions is hiring a Senior IT Security Computer Support Specialist in Ottawa, Ontario. This role focuses on protecting information systems and securing sensitive data. The specialist will apply technical knowledge to support users and conduct security assessments, helping the team maintain strong security standards.

Orion Innovation is a distinguished, award-winning global provider of business and technology services. Our expertise lies in facilitating transformative business changes and product development through innovative digital strategies, exceptional user experiences, and robust engineering solutions. We pride ourselves on our agility, scalability, and maturity, which enables us to serve a diverse array of clients across various sectors, including financial services, telecommunications, consumer products, automotive, industrial automation, life sciences, e-commerce, and education.Position OverviewWe are in search of a detail-oriented Senior IT Support Specialist who possesses a deep understanding of contemporary IT practices. Your role will involve effectively managing support requests, troubleshooting issues, and identifying recurring problems to implement sustainable solutions. We encourage creativity and independence, particularly in enhancing workflows, documentation, and user experiences.Key ResponsibilitiesDeliver on-site assistance through desk-side troubleshooting, walk-up support, and meeting room/conference assistance at our Kanata office.Triage and resolve issues related to hardware, operating systems, networks, and applications while maintaining clear documentation.Provision, configure, and manage laptops using Microsoft Intune; oversee onboarding/offboarding processes and inventory management.Utilize ticketing systems and device management tools to ensure predictable resolution timelines.Continuously enhance documentation and user experience across IT services.

Join Huawei Canada as a Senior Strategic Researcher for a 12-month contract, where you will play a key role in driving innovation in computing hardware technology.Team Overview:The Technology Planning and Cooperation Department at Huawei Canada is dedicated to fostering strategic innovation. Collaborate with a team of experts to research emerging technologies and contribute to strategic planning that aligns with Huawei's long-term vision. This role uniquely combines technical and business acumen.Role Responsibilities:Conduct in-depth analysis and insights into advanced technologies in computing hardware, specifically focusing on chip-level thermal management, board-level power delivery, and high-speed signal integrity.Evaluate the potential value, breakthroughs, and challenges of new computing hardware technologies.Produce comprehensive technology and industry analysis reports to support strategic decision-making.Engage with the latest technological advancements through international conferences, publications, and industry exhibitions.Organize seminars and workshops, and maintain ongoing technical collaborations with academic institutions and business partners.

Join our team as an IT Security Specialist with the Government of Canada and embark on a mission to safeguard our nation’s digital assets. As an integral member of our IT security team, you will play a crucial role in protecting sensitive information and ensuring the integrity of government operations. Your expertise will help implement security measures, conduct risk assessments, and respond to security incidents, contributing to a safer digital environment for all Canadians.

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

About FullscriptFullscript is a pioneering health technology company dedicated to enhancing patient care through innovative solutions. Founded in 2011, we aimed to simplify access for practitioners to trusted products, thereby improving the quality of care.Our platform now supports over 125,000 practitioners, providing them with clinical insights, lab interpretations, patient analytics, educational resources, and access to premium supplements. With more than 10 million patients relying on Fullscript, we help ensure that care plans remain accessible and actionable.We create tools that enhance the quality and humanity of care, optimizing time and decision-making for practitioners. By centralizing essential resources, we empower healthcare providers to focus on their core mission: helping people get better.Your Invitation to Join UsWe invite you to bring your innovative ideas, determination, and compassion for people to our team.Join us in transforming the future of healthcare.Fullscript is on the lookout for a highly skilled Senior Staff Security Engineer to take a pivotal role in our security team. In this senior technical position, you will define the technical strategy for product and AI security across our organization, while mentoring team members and making a significant impact through your extensive technical knowledge and collaborative efforts.

Join Versaterm as a Senior Manager of Customer Support, where you will play a pivotal role in enhancing our customer experience. In this leadership position, you will oversee our customer support team, ensuring efficient resolution of customer inquiries, and implementing strategies for continuous improvement.

Join our team at 49 Solutions as a Senior SA&A / ATO Specialist focusing on Private Cloud environments, particularly with Kubernetes. In this pivotal role, you will be responsible for ensuring the security and compliance of our cloud infrastructure. You will work closely with cross-functional teams to assess risks, implement security measures, and maintain Authorization to Operate (ATO) processes. Your expertise will help us safeguard sensitive data and adhere to regulatory requirements.Your insights will be crucial in optimizing our cloud strategies and ensuring that our Kubernetes deployments are secure and efficient. If you thrive in a dynamic environment and are passionate about cloud security, we want to hear from you!

Canadian Bank Note Company Limited seeks a Security Agent based in Ottawa. This role centers on safeguarding company facilities, assets, and personnel. Role overview The Security Agent follows established protocols to help maintain a secure environment. Staying alert to possible risks and responding appropriately are key parts of the job. What you will do Monitor company premises and enforce security procedures Protect assets and ensure the safety of staff and visitors Remain vigilant for potential threats or unusual activity

Join the House of Commons Canada as a Senior Procurement Specialist and play a crucial role in managing procurement processes to ensure the effective use of resources.In this position, you will lead procurement initiatives, negotiate contracts, and work closely with various departments to support strategic goals. Your expertise in procurement practices will contribute to enhancing operational efficiency and compliance with regulations.

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

Are you ready to play a vital role in ensuring the safety and security of the House of Commons? We are seeking a dedicated Security Screening Analyst to join our esteemed Office of the Sergeant-at-Arms and Corporate Security. In this full-time position, you will be responsible for conducting security screenings, analyzing data, and collaborating with various departments to uphold our commitment to safety.

Join Huawei Canada as a Researcher in Optical & Photonic Systems!About Our Team:At Huawei Canada, our Advanced Optical Technology Lab is dedicated to pioneering research and development in cutting-edge optical communications and networking. Our talented team excels in transmission algorithms, optical systems, and network management, driving projects that span from foundational research to the development of vital product features. We actively engage with standards organizations and collaborate with industry partners, fostering a diverse environment that encourages innovation, mentorship, and a love for learning. If you are passionate about tackling complex technical challenges, this is the perfect place for you!About the Role:Investigate groundbreaking photonic technologies and aid in the advancement of sophisticated interconnects and system-level enhancements.Assist in the research and assessment of optical and photonic technologies tailored for AI computing interconnects.Evaluate technology trends and support feasibility studies regarding the integration of optics into distributed AI workloads.Collaborate with design and product teams to prototype, test, and validate new concepts.Model system-level performance and explore how advancements in photonics can enhance computational efficiency.Document findings and participate in technical discussions and reporting.The target annual compensation for this position ranges from $106,000 to $156,000, depending on qualifications and experience.

Telesat (Nasdaq and TSX: TSAT) stands as a premier global satellite operator, delivering dependable and secure satellite communications solutions across the globe for over 55 years. With a foundation built on engineering excellence, reliability, and exceptional customer service, Telesat has emerged as one of the largest and most successful satellite operators worldwide. Our cutting-edge Telesat Lightspeed network, a transformative Low Earth Orbit (LEO) satellite system, is set to launch in 2027. It will redefine broadband connectivity for enterprises and government users by offering high capacity, security, resilience, and cost-effectiveness alongside ultra-low latency and fiber-like speeds. Headquartered in Ottawa, Canada, Telesat also has offices and facilities globally. The company boasts a sophisticated satellite fleet comprising 14 GEO satellites, the Canadian payload on ViaSat-1, and one LEO 3 demonstration satellite. For more details, follow Telesat on X and LinkedIn or visit www.telesat.com.As a Senior Network and Computer Systems Engineer, you will possess advanced knowledge in large-scale

We are seeking a highly motivated and detail-oriented Proposal Support Specialist to join our dynamic team at GDMSI. In this role, you will be instrumental in supporting the development and submission of proposals for various projects, ensuring that all documentation is accurate, complete, and submitted on time. You will collaborate with cross-functional teams to gather information, streamline processes, and enhance the overall quality of our proposals.

Role overview ADGA Group Consultants Inc. seeks a Senior Quality Assurance Specialist based in Ottawa. The position centers on improving product quality through careful testing and validation. This specialist will partner with various teams to maintain high standards and help ensure dependable solutions are delivered to clients. What you will do Create and carry out thorough test plans and test cases Find, document, and monitor defects during the development process Work alongside developers and other team members to address issues and refine workflows Support ongoing improvement of quality assurance methods Requirements Background in quality assurance or software testing Strong skills in analysis and problem-solving Ability to collaborate well within a team Dedication to providing consistent, high-quality outcomes

Join the Office of the Sergeant-at-Arms and Corporate Security as a Security Screening Analyst. In this pivotal role, you will be responsible for conducting thorough security screenings to ensure the safety and security of operations within the House of Commons. Your expertise in identifying potential security risks will play a critical role in maintaining a secure environment.As a Security Screening Analyst, you will analyze and evaluate security protocols, collaborate with various departments, and contribute to enhancing our security measures. This is an exciting opportunity for individuals passionate about safety and security in a governmental setting.

Join our dynamic team as a Senior Product Marketing Specialist, where you will play a pivotal role in shaping and executing marketing strategies for our innovative product line. You will work closely with cross-functional teams to develop go-to-market plans, conduct market research, and drive product positioning. Your expertise will be key in enhancing brand awareness and driving revenue growth.