User Enablement Support Specialist I

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

Hello! We appreciate your interest! Are you on the lookout for an exciting new role or simply exploring the dynamic landscape of AI and automation? If so, you may have found the perfect opportunity! Lightspeed is on the hunt for an AI Enablement Specialist to become a driving force behind our Enterprise Search & No-Code Agentic AI Platform. In this hybrid position, you will report directly to the Head of IT, balancing technical execution with business integration to foster a transformative Agent-Powered Workforce. Your role will be pivotal in delivering comprehensive training, facilitating advanced technical enablement, and guiding teams to discover and assess impactful AI use cases through our innovative AI Labs methodology. Your responsibilities will include: Championing the successful implementation of Project Sidekick throughout the organization.Providing Level 2/3 technical support for intricate issues related to agent development, workflow logic, and tool integrations.Assisting with platform configuration and connector integrations (e.g., Google Workspace, Slack, ServiceNow), ensuring permission accuracy and effective data ingestion.Developing, testing, and refining proof-of-concept (POC) No-Code Agents to showcase feasibility and business benefits.Maintaining in-depth knowledge of the Agent Builder environment and associated productivity tools (e.g., Atlassian, Miro, Monday.com).Designing and delivering impactful training programs focused on advanced Enterprise Search and agent utilization.Training and overseeing a network of internal “AI Champions” to enhance adoption across various departments.Collaborating with People & Culture and Communications to implement internal marketing initiatives that promote awareness and highlight successful use cases.Conducting AI Labs workshops, guiding teams through mapping workflows and identifying pain points.Validating and refining AI use cases by converting business needs into measurable, feasible Agent requirements.Managing and prioritizing the Agentic AI backlog, aligning initiatives with high-value, repeatable tasks identified through AI Labs.Contributing to the broader IT team's efforts to achieve organizational goals, even when it encompasses tasks beyond your immediate role.

Hello and welcome! Are you on the hunt for an exciting new role or just curious about the latest in AI and automation? If so, you might have just found the perfect opportunity!Lightspeed is on the lookout for an AI Enablement Specialist who will act as the driving force behind our Enterprise Search & No-Code Agentic AI Platform. This hybrid role, reporting directly to the Head of IT, serves to connect technical implementation with business adoption, fostering a cultural transformation towards an Agent-Powered Workforce. Your responsibilities will include delivering expert training, offering advanced technical support, and collaborating with teams to identify and validate impactful AI use cases through our AI Labs methodology.Your key responsibilities will include:Facilitating the successful integration of Project Sidekick throughout the organization.Providing Level 2/3 technical support for complex issues related to agent development, workflow logic, and tool integrations.Assisting with platform configuration and connector integrations (e.g., Google Workspace, Slack, ServiceNow), ensuring data integrity and accurate ingestion.Creating and iterating on proof-of-concept (POC) No-Code Agents to showcase feasibility and business benefits.Maintaining an expert-level understanding of the Agent Builder environment and related productivity tools (e.g., Atlassian, Miro, Monday.com).Designing and delivering impactful training programs focused on advanced Enterprise Search and agent utilization.Training and managing a decentralized network of internal “AI Champions” to promote adoption across departments.Collaborating with P&C and Communications to implement internal marketing strategies that enhance awareness and highlight successful use cases.Leading AI Labs workshops to help teams map workflows and identify pain points.Validating and qualifying AI use cases by translating business needs into measurable, technically feasible Agent requirements.Managing and prioritizing the Agentic AI backlog, aligning initiatives with high-value, repeatable tasks identified through AI Labs.Contributing to the broader IT team to achieve organizational goals, extending beyond the immediate scope of the role.

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

Revenue Enablement Manager, SalesLocation: Ottawa | HybridDepartment: EnablementReports To: Grace Barbosa-Chin, Senior Manager, People & CultureType: Permanent | Full-TimeVacancy Status: This is an active, approved role and we are currently hiring for this position.About SolinkAt Solink, we are dedicated to protecting what matters most. Our innovative solutions empower businesses to act promptly and decisively by converting video security into actionable insights in real-time.Our state-of-the-art, cloud-based platform seamlessly integrates with your current surveillance systems, transforming them into intelligent sensors capable of detecting and analyzing critical moments. This capability enables teams to make informed, data-driven decisions, enhancing overall security and boosting operational efficiency.With over 30,000 locations across more than 32 countries, including renowned brands like McDonald’s and JYSK, Solink is trusted for delivering clarity exactly when it’s needed. Our solutions effectively help businesses minimize losses, enhance performance, and proactively address potential risks.As we continue to rapidly grow, we are proud to be recognized by esteemed organizations such as Deloitte’s Fast 50™ and Fast 500™, the Business Intelligence Group, and as one of Ottawa’s Best Places to Work. Our journey has just begun!The RoleWe are in search of a Revenue Enablement Manager who specializes in Enterprise Sales, Sales Engineering, and Channel Enablement. You will play a crucial role in refining our approach to winning complex, multi-stakeholder deals, both directly and through our partners.In this position, you will translate our enterprise sales and partner strategies into effective enablement initiatives that empower Account Executives, Sales Engineers, and Channel partners to confidently navigate lengthy sales processes, technical validations, executive discussions, and competitive environments.Collaboration will be key as you work with Enterprise Sales, SE, and Channel leadership to identify execution gaps, develop impactful onboarding and continuous learning programs, and implement AI-driven workflows that enhance deal quality, speed, and consistency across both direct and partner-led initiatives.This role requires a blend of building and operational skills. You will create a scalable sales enablement system where playbooks, demo standards, technical validation processes, executive messaging frameworks, and partner resources are quantifiable, integrated into daily workflows, and continuously refined.

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Orion Innovation is a distinguished, award-winning global provider of business and technology services. Our expertise lies in facilitating transformative business changes and product development through innovative digital strategies, exceptional user experiences, and robust engineering solutions. We pride ourselves on our agility, scalability, and maturity, which enables us to serve a diverse array of clients across various sectors, including financial services, telecommunications, consumer products, automotive, industrial automation, life sciences, e-commerce, and education.Position OverviewWe are in search of a detail-oriented Senior IT Support Specialist who possesses a deep understanding of contemporary IT practices. Your role will involve effectively managing support requests, troubleshooting issues, and identifying recurring problems to implement sustainable solutions. We encourage creativity and independence, particularly in enhancing workflows, documentation, and user experiences.Key ResponsibilitiesDeliver on-site assistance through desk-side troubleshooting, walk-up support, and meeting room/conference assistance at our Kanata office.Triage and resolve issues related to hardware, operating systems, networks, and applications while maintaining clear documentation.Provision, configure, and manage laptops using Microsoft Intune; oversee onboarding/offboarding processes and inventory management.Utilize ticketing systems and device management tools to ensure predictable resolution timelines.Continuously enhance documentation and user experience across IT services.

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

Role Overview 49 Solutions is hiring a Senior IT Security Computer Support Specialist in Ottawa, Ontario. This role focuses on protecting information systems and securing sensitive data. The specialist will apply technical knowledge to support users and conduct security assessments, helping the team maintain strong security standards.

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

The Company Versaterm is a leading global provider of public safety solutions, dedicated to revolutionizing how agencies operate and serve their communities. Since 1977, we have developed an ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, judicial systems, educational institutions, and various other organizations. Our strategic focus on purposeful integrations and selective growth allows us to streamline workflows, enabling our customers to enhance operational efficiency, deliver superior service, and achieve just outcomes.Our teams are fueled by innovation, domain expertise, and a steadfast commitment to customer success. As we continue to expand our ecosystem, you will have the opportunity to contribute to impactful solutions that enhance community safety and shape the future of public safety technology. If you are passionate about creating meaningful change, we invite you to connect with us.The RoleWe are on the lookout for a proactive and experienced Enablement Manager to join our Go-To-Market (GTM) Enablement team. In this pivotal role, you will design, implement, and oversee enablement programs aimed at enhancing skills, promoting process adoption, and boosting effectiveness across GTM functions, which include Sales, Customer Success, Marketing, Product, and Revenue Operations.As a key player in the centralized GTM Enablement function, you will be responsible for executing crucial enablement programs, ensuring that teams are equipped with the necessary knowledge, tools, and skills to perform at their best. Collaborating closely with GTM stakeholders, you will translate business priorities into structured enablement initiatives, ensuring consistency, scalability, and alignment with established standards.A primary focus of this role is to facilitate the adoption of core sales methodologies, such as MEDDPICC and Challenger, by delivering structured training and reinforcement programs that empower teams to effectively apply these frameworks in real customer interactions. This role combines program ownership, facilitation, and cross-functional collaboration, allowing you to play a vital role in scaling enablement efforts and ensuring effective delivery of enablement initiatives across the organization.What You'll DoLead the execution and delivery of enablement programs aligned with GTM priorities, ensuring consistency with established frameworks and standards.Collaborate closely with Product, Marketing, Sales Leadership, Customer Success, and Revenue Operations to support product launches, messaging rollouts, and strategic initiatives.Translate business priorities into structured enablement plans, training programs, and supportive resources.Drive the adoption and reinforcement of MEDDPICC and Challenger methodologies through structured training and ongoing support initiatives.

Role Overview Fullscript is hiring a Senior Analytics Engineer for the Analytics Enablement team in Ottawa, ON. This role centers on building and refining data pipelines that help teams across the company make informed decisions. The position calls for strong experience in both data engineering and analytical frameworks. What You Will Do Work with cross-functional teams to design, build, and optimize data pipelines. Enable stakeholders to access and use actionable insights for strategic planning. Support the company’s decision-making with reliable, well-structured data solutions.

Telesat (Nasdaq and TSX: TSAT) is a premier global satellite operator with over 55 years of experience in delivering reliable and secure satellite communications solutions to a diverse range of clients, including broadcast, telecommunications, corporate entities, and government agencies. Our commitment to engineering excellence, reliability, and exceptional customer service has positioned Telesat as one of the largest and most successful satellite operators worldwide. Introducing Telesat Lightspeed, our groundbreaking Low Earth Orbit (LEO) satellite network set to commence operations in 2027. This innovative network will transform global broadband connectivity for enterprise and government users by offering unmatched capacity, security, resilience, and affordability, coupled with ultra-low latency and fiber-like speeds. Our headquarters are located in Ottawa, Canada, and we have offices and facilities across the globe. The Aero User Terminal Product Manager will lead the definition, development, and execution of the product lifecycle for aviation satellite communication products within the User Terminal segment. We are looking for a strategic and technically proficient satcom professional for this individual contributor role. You will be instrumental in fulfilling our global customer needs by ensuring the successful market introduction of user terminals in collaboration with Telesat's aviation partners and terminal integrators. This position requires close cooperation with leadership across product management, engineering, program management, commercial, sales, and legal departments.

Telesat (Nasdaq and TSX: TSAT) stands at the forefront of global satellite communications, delivering dependable and secure satellite-based connectivity solutions to broadcasting, telecommunications, corporate, and government clients for over 55 years. With a heritage rooted in engineering excellence and superior customer service, Telesat has established itself as one of the largest and most successful satellite operators worldwide. Our groundbreaking Telesat Lightspeed Low Earth Orbit (LEO) satellite network, set to launch in 2027, promises to transform global broadband access for enterprise and government users by providing high capacity, security, resilience, and affordability with ultra-low latency and fiber-like speeds. Headquartered in Ottawa, Canada, Telesat operates globally with offices and facilities across various locations. The Senior User Terminal Systems Engineer will play a crucial role in the technical development of equipment, software, and systems pertinent to LEO Lightspeed user terminals (UT). The ideal candidate will possess extensive knowledge and expertise in Air Interface protocols, software architecture, UT operations, and system functionalities. This position emphasizes technical contributions related to the design, validation, and deployment of user terminals, including modems, antennas, and RF components, ensuring they meet overall system requirements and market demands.

We are seeking a highly motivated and detail-oriented Proposal Support Specialist to join our dynamic team at GDMSI. In this role, you will be instrumental in supporting the development and submission of proposals for various projects, ensuring that all documentation is accurate, complete, and submitted on time. You will collaborate with cross-functional teams to gather information, streamline processes, and enhance the overall quality of our proposals.

Join Telesat, a premier global satellite operator with over 55 years of proven excellence in delivering reliable and secure satellite communications solutions to diverse sectors, including broadcasting, telecommunications, corporate, and government clients. Our commitment to engineering excellence and unparalleled customer service has made us one of the largest satellite operators in the world. Be part of the groundbreaking Telesat Lightspeed project, our innovative Low Earth Orbit (LEO) satellite network, set to revolutionize global broadband connectivity starting in 2027. This network will enable enterprise and government users to experience high capacity, security, resilience, affordability, ultra-low latency, and fiber-like speeds. Our state-of-the-art satellite fleet includes 14 GEO satellites, the Canadian payload on ViaSat-1, and one LEO 3 demonstration satellite. Discover more about us by following Telesat on X and LinkedIn or visiting www.telesat.com.The ideal candidate will spearhead the user terminal type approval and certification process, manage third-party vendors, and define testing protocols for the Telesat Lightspeed LEO constellation. You will leverage your technical expertise to guide the development, integration, and productization of antenna and user terminal technologies to meet the diverse needs and use cases of satellite terminals. Additionally, you will be responsible for developing and supporting user terminal sales tools.

Versaterm seeks a Renewals Specialist I based in Ottawa, Ontario. The role centers on managing customer renewals and ensuring clients remain satisfied with Versaterm’s software solutions. Main responsibilities Engage with clients to coordinate and oversee renewal processes Assess customer needs as they relate to Versaterm’s software offerings Collaborate with internal teams to support service delivery Growth and development This position provides an opportunity to develop skills in customer relations and software solutions. The team values collaboration and supports ongoing learning.

Fullscript is hiring a Customer Support Specialist for the Labs division in Ottawa, ON. This role connects directly with customers, serving as their first point of contact for questions about products and services. The position guides users through the Fullscript Labs platform and helps them understand available features. Key Responsibilities Respond to customer inquiries and resolve issues related to Labs products and services Provide clear, helpful support by phone, email, or chat Work closely with team members to deliver consistent, high-quality service Assist customers in navigating the platform and using its features Requirements Strong communication skills and a genuine interest in helping others Previous experience in a customer service or support role Comfort working in a fast-moving environment Ability to collaborate effectively within a team What to Expect Customer Support Specialists in the Labs division play a key role in supporting users and making a difference in health outcomes. The team values collaboration and personal growth, offering opportunities to develop new skills in a supportive setting.

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.

As a Technical Support Architect at Assent, you will be at the forefront of providing exceptional technical assistance and solutions to our clients. Your expertise will play a crucial role in ensuring customer satisfaction and the successful integration of our products. You will troubleshoot complex issues, collaborate with engineering teams, and guide customers through technical challenges.