IT Support Manager I

The Enterprise IT Support team at Datadog is a globally distributed unit dedicated to providing exceptional support to employees from their first day and throughout their journey with us. In this role, you will lead the hiring, development, and management of a team of Enterprise IT Support Technicians, delivering high-touch, white-glove support with a strong emphasis on proactive and prompt service. You will establish clear expectations, measure team performance through service levels and operational metrics, and serve as a key escalation point for complex or high-impact issues. Furthermore, you will work closely with cross-functional stakeholders to continuously enhance the services, tools, and standards that drive employee productivity across the organization.At Datadog, we prioritize a positive office culture—fostering relationships, creativity, and collaboration. We embrace a hybrid work model that allows our employees to achieve a work-life balance that suits their needs.

Join alan as a Product Manager specializing in AI Customer Support, where you will be at the forefront of revolutionizing the customer experience through cutting-edge technology. You will lead cross-functional teams, develop product roadmaps, and ensure the successful launch of innovative solutions that enhance customer interactions.

Join Meritis as an IT Asset Management Support Specialist (H/F) and play a crucial role in overseeing and optimizing our IT asset lifecycle. This is an exciting opportunity for motivated individuals looking to enhance their careers in a dynamic environment.

As an IT Support Specialist at lemlist, you will play a crucial role in ensuring our technological infrastructure runs smoothly. You will provide technical support, troubleshoot issues, and assist our team in maximizing their productivity through effective technology use.Your expertise will help us maintain a reliable IT environment, enhancing our ability to serve our customers and achieve our business goals. A passion for technology and a commitment to customer service are essential.

believe seeks a Workplace Support Technician based in Paris to keep workplace technology reliable and efficient. This position plays a key role in supporting colleagues by addressing technical issues and ensuring that essential tools and systems remain operational. Role overview The Workplace Support Technician focuses on troubleshooting problems as they arise and maintaining the smooth operation of workplace technology. The aim is to foster a collaborative and productive setting where employees can focus on their work without technical obstacles. What you will do Respond to technical issues affecting workplace tools and systems Support employees in resolving technology-related problems Help maintain a reliable and effective work environment

Join iqeq as an IT Support Engineer in the vibrant city of Paris, where you will be at the forefront of technology support and innovation. In this role, you will assist in troubleshooting various IT issues, providing exceptional service to our clients, and ensuring seamless IT operations.We are looking for a motivated individual with a passion for technology and problem-solving skills. You will play a vital role in maintaining our IT infrastructure and supporting users across the organization.

Shift Technology stands at the forefront of the insurance industry with our innovative AI platform. By harnessing the power of generative, agentic, and predictive AI, we revolutionize underwriting, claims processing, and risk management. Our solutions enhance operational efficiency, elevate customer experiences, and deliver measurable business results. Trusted by leading insurers globally, Shift provides robust AI capabilities where they are needed most, ensuring impactful outcomes.Our dynamic culture thrives on innovation, trust, and a commitment to reshaping the insurance landscape through our SaaS platform. We are a diverse team representing over 50 countries, collaboratively building the future of insurance.YOUR ROLEAs an integral member of Shift Technology's Infrastructure team, your responsibilities include:Resolving support tickets efficientlyCompleting project tickets as assignedAdhering to established processesManaging desktop computer compliance with security protocolsOverseeing the badge access systemMaintaining computer inventory and optimizing system performanceFacilitating onboarding and offboarding for new usersAdministering the internal Windows App (Intune) StoreFostering positive relationships with co-workersDeploying new applications using our deployment toolsTaking on additional responsibilities as requiredYOUR TOOLKITWe leverage cutting-edge technologies and encourage our team to explore the latest market innovations. Our primary tools include:Microsoft Azure AD, Intune & Autopilot, Office 365, G Suite, Jira, ConfluenceWindows Endpoints and Windows ServerCisco MerakiBarco ClickSharePatch My PCGlobal Protect by Palo AltoAbsolute SecurityDelinea

believe seeks a Workplace Support Technician based in Paris. The position centers on maintaining smooth operations for workplace technology and assisting employees with their daily technical needs. Key responsibilities Troubleshoot and resolve technical issues for onsite staff Set up and configure equipment as needed Contribute to an efficient and reliable work environment What to expect This role provides the chance to build technical skills while working alongside a collaborative team. It suits someone interested in hands-on support and learning within a workplace setting.

Join our dynamic team at everience as a VIP Support Technician, where you will be the first point of contact for our prestigious clients. Your primary responsibilities will include providing exceptional technical support, troubleshooting issues, and ensuring a seamless experience for our VIP clientele. You will work closely with various departments to resolve issues quickly and efficiently.

everience seeks a Proximity & VIP Support Technician based in Paris. This position centers on providing technical support to VIP clients, aiming for a seamless and dependable experience with company services. Strong troubleshooting abilities and a focus on high service standards are essential. Main responsibilities Respond to technical issues from VIP clients, both remotely and on-site Diagnose and resolve hardware and software problems quickly and effectively Deliver attentive, professional support to maintain client satisfaction Collaborate with colleagues to uphold service quality Team culture The team at everience values creativity and collaboration. Members work together to address challenges and support each other in a lively environment.

The Graphing Experience team at Datadog is dedicated to creating intuitive tools that empower users to dive into their data and effectively communicate insights through engaging visualizations. As the Engineering Manager for this dynamic team, you will spearhead key product initiatives that drive Datadog's growth and success. Your role will involve outlining our technical vision and guiding the product roadmap while collaborating closely with product managers and engineers. You will play a pivotal role in team development, including onboarding new talent and fostering the growth of your engineers. Your team will be integral in unlocking new product use cases, enhancing the user experience for diverse personas, and designing advanced UIs for data querying needs. At Datadog, we highly value our office culture, which fosters relationships, creativity, and collaboration. We embrace a hybrid work model, allowing our employees to achieve a harmonious work-life balance that suits their needs.

The REDAPL organization at Datadog is in search of a seasoned and strategic leader to manage our Resource Graph team. This team is pivotal in tracking our customers’ infrastructure resources and their interconnections. Additionally, the REDAPL Resource Graph plays a crucial role in supporting Datadog’s Security product offerings. This position will significantly impact the evolution of our data infrastructure, ensuring our systems achieve optimal performance and reliability. As our team expands rapidly, you will also take an active role in recruiting top-tier candidates to enhance our capabilities. At Datadog, we cherish our office culture, which fosters relationships, fuels creativity, and encourages collaboration. We support a hybrid work environment, allowing our employees to cultivate a work-life balance that suits their needs.

Join Mistral AI as an On-Premise Technical Support Engineer, where you'll leverage your technical expertise to troubleshoot and resolve escalated issues for enterprise clients. Collaborate closely with engineering and product teams to enhance customer satisfaction and streamline support operations. This role is perfect for individuals who thrive in fast-paced environments and are passionate about AI technology.

Join our dynamic team at Meritis as a Technical Support Specialist (H/F) in Paris! As a vital part of our operations, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met with expertise and professionalism. Your role will involve troubleshooting issues, providing solutions, and enhancing user experience with our products.

Hello,I hope this message finds you well!My name is Ramya, and I represent Blackapple Solutions Ltd. We currently have an urgent opening for a French Field Support Specialist on a contract basis located in Paris, France. Below, you will find the detailed job description for your review. Please express your interest as soon as possible by sending your updated CV along with the details requested below so that I can forward your application to our client, NIIT. Additionally, feel free to refer any friends or colleagues who might be interested in similar roles.Kindly provide the following information at your earliest convenience:Availability/Notice Period:Current Location:Total Experience:Years of Relevant Experience:Current Salary:Expected Pay Rate:Nationality/Visa:Willingness to work in Paris, France (Yes/No):________________________________________Job Description:Role: French Field Support SpecialistLocation: Paris, FranceJob Type: Contract (3-6 months)Client: NIITResponsibilities:• Deploy packaged applications and patches.• Re-image or deploy OS images on laptops and desktops.• Resolve and troubleshoot various issues within agreed SLAs for incidents or requests.• Change backup tapes on the server according to the scheduled plan.• Utilize Altiris and SCCM for deployment solutions.• Experience with Windows Server 2012 is essential.• Configure mailboxes on Exchange Server 2010.• Set up iPhones and iPads for users to manage company emails using Mobile Iron.• Conduct patching of network ports.• Exhibit excellent customer service skills.• Collaborate effectively as part of a team.• Some travel to other locations, particularly Lille, is expected.• Manage multiple site locations.• Comfortable interacting with senior client management.• Strong understanding of SLAs, especially in high-priority incident environments.• ITIL V3 Foundation certification is preferred but not mandatory.• Proven experience in challenging environments.Best Regards,RamyaJunior IT Recruiter (UK & Europe)Blackapple Solutions Ltd8 Cherry Tree Centre, Market Street, Huddersfield,West Yorkshire, United Kingdom, HD1 2ETContact: +44-2035142336 EXT (917)Web: www.blackapple-solutions.co.uk

Join our dynamic team at Monks as an IT Workplace Support Technician, where you will play a pivotal role in ensuring seamless IT operations. You will be responsible for providing technical support to employees, troubleshooting hardware and software issues, and assisting with system updates and installations.As a key member of our IT department, you will collaborate with various teams to enhance workplace technology and improve user experience. If you are passionate about technology and enjoy helping others, we want to hear from you!

Join everience as an IT Kiosk Support Technician and play a critical role in providing exceptional user support. You will be the first point of contact for our clients, ensuring smooth operations of IT kiosks and troubleshooting any issues that arise. Your expertise will contribute to enhancing user experience and satisfaction.

Join our dynamic team at everience as a VIP Support Technician, where you will play a pivotal role in providing top-notch support to our valued VIP clientele. Your expertise will ensure seamless IT operations and exceptional user experience. This is a fantastic opportunity to leverage your technical skills in a fast-paced environment while engaging with high-profile clients.

Are you passionate about providing exceptional user support? Join our dynamic team at everience as a Proximity Support Technician! You will be the first point of contact for our users, assisting with technical issues and ensuring they have a seamless experience with our systems.Your role involves troubleshooting hardware and software problems, coordinating with various departments to resolve user inquiries, and maintaining a positive relationship with our clients. Bilingual proficiency in English is essential for this position, allowing you to communicate effectively with our international teams and clients.

Join our dynamic team as a Functional Support Specialist (H/F) at Meritis in Paris. This role offers an exciting opportunity to engage with clients, troubleshoot issues, and provide exceptional support to enhance user experience. If you have a passion for problem-solving and a knack for understanding functional specifications, we want to hear from you!