Manager of Customer Experience & Intelligent Automation

Join Magellan Partners as the Manager of Customer Experience & Intelligent Automation, where you will lead transformative initiatives to enhance customer engagement and optimize automation processes. This role requires a strategic mindset and a passion for delivering exceptional customer experiences.

About Dedale:Dedale is a leading provider of strategic intelligence in the technology sector, offering unparalleled insights into market trends and opportunities.Our exceptional team consists of over 100 dedicated research analysts and planners who utilize a broad network of more than 10,000 market professionals to deliver actionable intelligence to investors and corporations, primarily focusing on North America and Europe.At Dedale, we pride ourselves on attracting top talent from diverse international backgrounds. Our Research & Investment team boasts extensive expertise in B2B Software due diligence, supported by a network of prominent mentors, including renowned tech founders and investors. Our Culture:Dedale fosters a dynamic environment with a team of highly skilled international professionals, including representatives from the US, China, the Philippines, France, Morocco, Latvia, and Lebanon, among others.Our leadership comprises seasoned investment experts and management consultants with backgrounds from prestigious firms such as McKinsey and BCG.Our advisory board features some of the most successful investors globally, including managing partners from leading private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to assembling an exceptional team of investment analysts who possess strong academic credentials, professional experience, and a passion for technology and investing. Your Opportunity:As a vital member of our Strategic Client Partner team, you will play a crucial role in enhancing customer retention and driving growth, significantly impacting our clients' success worldwide.In this position, you will act as the operational foundation of Dedale's Strategic Client Partner function by developing processes, playbooks, and automation that empower our team to manage a growing portfolio of over 55 accounts on our SaaS platform.You will be responsible for crafting and implementing scalable onboarding workflows, maintaining health dashboards for portfolios, identifying early warning signals in client engagement, and executing automated nurturing sequences throughout the customer lifecycle.Additionally, you will collaborate closely with Strategic Client Partners and senior leadership on renewal strategies, account planning, and cross-functional coordination.

About Dedale:Dedale stands as a leading source of strategic intelligence in the technology sector.With a dedicated team of over 100 full-time research analysts and planners, Dedale utilizes a vast network of more than 10,000 market professionals to provide actionable insights to investors and corporations, primarily focusing on North America and Europe.Our team is composed of top-tier talents from diverse international backgrounds. Our Research & Investment group boasts unparalleled expertise in B2B Software due diligence, supported by a network of distinguished mentors, including prominent tech founders and investors. Our Culture:Dedale is home to a talented group of international professionals from various nationalities, including American, Chinese, Filipino, French, Moroccan, Latvian, and Lebanese.Our leadership team is comprised of seasoned investment experts and management consultants, many of whom hail from top firms like McKinsey and BCG.Our advisory board features high-profile investors, including managing partners from major private equity and growth equity funds, as well as successful tech entrepreneurs.We are committed to building a dream team of exceptional investment analysts with impressive academic and professional credentials, driven by a passion for investing and technology. Your Opportunity:As a Senior Account Executive, you will be pivotal in propelling our growth by managing key client relationships and broadening our customer portfolio. Your Responsibilities:Business Development:Identify and engage prospective clients by targeting high-potential leads.Create and implement strategic account plans to foster growth within current accounts.Achieve and surpass established sales targets and revenue objectives.Client Relationship Management:Establish and nurture strong, trust-based connections with current clients.Assess client needs, goals, and challenges to deliver customized solutions.Collaborate with cross-functional teams to guarantee client satisfaction and successful project outcomes.

Join Dedale Intelligence:Dedale Intelligence stands as a premier source of strategic insights within the technology sector.Our dedicated team of over 100 full-time research analysts and planners, supported by a vast network of 10,000 market professionals, delivers actionable intelligence to investors and corporations, with a primary focus on North America and Europe.We pride ourselves on attracting exceptional talent from diverse, international backgrounds. Our Research & Investment team specializes in B2B Software due diligence, and we benefit from the guidance of high-profile tech founders and investors.Our Culture:Dedale is composed of an outstanding group of international professionals from various nationalities, including the US, China, the Philippines, France, Morocco, Latvia, and Lebanon.Our leadership team comprises seasoned investment experts and management consultants, including former project leaders at McKinsey and BCG.Our advisory board features some of the most prominent investors globally, including managing partners from leading private equity and growth equity firms and successful tech entrepreneurs.We are committed to building a dream team of exceptional investment analysts passionate about technology and investing, equipped with strong academic and professional credentials.Your Opportunity:This role is ideally suited for graduates eager to embark on a successful career in Sales, Business Development, Pipeline Generation, Investor Relations, or Software & Technology.We offer a robust learning and personal development program that equips Sales Development Representatives with essential skills in strategic thinking, business development (including C-level discussions), and foundational knowledge in the software & technology sector.We encourage your natural growth within the team to take on increasing responsibilities and cultivate your professional development.Your Responsibilities:Engage in Pipeline Generation by identifying leads and fostering relationships through nurturing warm prospects.Oversee and manage a pipeline of interested prospects to ensure effective communication and engagement.

We are seeking a dynamic and experienced Digital Marketing and Customer Experience Manager to drive our marketing strategies and enhance customer experiences at sia. This role involves leveraging digital channels to engage customers, optimize user experience, and lead innovative marketing campaigns that amplify our brand presence.Your responsibilities will include developing and executing comprehensive digital marketing strategies, analyzing customer data to inform decisions, and collaborating with cross-functional teams to ensure seamless customer journeys.

Role overview Zefir seeks a Customer Experience Operations Specialist based in Paris. The main focus is to enhance how customers engage with Zefir’s services. This position requires regular interaction with teams throughout the company to help refine internal processes and improve the overall customer journey. What you will do Review and analyze customer feedback to spot patterns and areas for improvement Create and suggest strategies aimed at increasing operational efficiency Work closely with colleagues from various departments to put process improvements into practice Apply insights from customer data to influence service delivery and shape the customer experience at Zefir

About Skello At Skello, we are pioneering the leading HR solution designed to plan and manage field teams effectively. Across Europe, field teams make up 50% of the workforce, yet only 20% of digital solutions cater specifically to their needs. Skello was created to bridge this gap: a collaborative and intuitive platform that simplifies the daily tasks of managers and employees by optimizing and automating key processes.We prioritize field teams in everything we do. With intelligent tools like our Skello Assistant and smart planner, we directly address their unique requirements.Our ambition is straightforward: to become the go-to HR solution for all field teams across Europe.Skello by the Numbers• 7 key sectors• 25,000 businesses trust Skello today.• 600,000 employees utilize Skello daily.• The Skello team comprises over 400 employees.• 3 European hubs: Paris, Lille, and Barcelona.Our Company CultureWe recognize that to fulfill our mission, we must embody our values daily (SHIFT). Set the bar higher every day Support one another Envision tomorrow, start today Prioritize customers Take work seriously, not ourselvesFocus on the Billing TeamYou will join the Billing team within the Operations department, responsible for invoices, credits, collections, reimbursements, and recoveries. As a key contact, you will be at the heart of post-sale customer relationships, constantly interacting with Skello's sales, customer experience, and marketing teams. Your role will have a direct and visible impact on our clients' satisfaction and the efficiency of our operations.Your Role at Skello Your primary objective will be to serve as the billing reference for our clients and internal teams. You will tangibly contribute to enhancing customer experience by swiftly and accurately resolving billing issues while participating in the optimization of our processes.

Join Our Team at Dedale Intelligence - We're Continuously Seeking Exceptional Talent!At Dedale, we are dedicated to perpetual growth and assembling a team of extraordinary professionals. This role is open year-round as we focus on securing the ideal long-term fit for both the position and our company culture. If you come across this posting, rest assured that we are actively evaluating applications!About Dedale:Dedale serves as a pivotal source of strategic intelligence within the technology sector.With a dynamic team comprising over 100 full-time research analysts and planners, we utilize a vast network of more than 10,000 market professionals to deliver actionable strategic insights to investors and corporations, focusing primarily on North America and Europe.Our workforce is composed of top-tier talents hailing from diverse international backgrounds, with our Research & Investment team boasting unparalleled expertise in B2B Software due diligence, supported by a network of esteemed mentors including renowned tech founders and investors.Our Culture:At Dedale, we unite a group of exceptionally skilled international professionals from various backgrounds (including nationalities such as American, Chinese, Filipino, French, Moroccan, Latvian, Lebanese, among others).Our leadership team consists of seasoned investment experts and management consultants from prestigious firms (such as McKinsey and BCG), ensuring a wealth of knowledge and experience.Our advisory board includes some of the most influential investors globally, including Managing Partners from major Private Equity and Growth Equity funds, as well as successful tech entrepreneurs.We are on a mission to cultivate a dream team of outstanding investment analysts who possess strong academic credentials, professional accomplishments, and a genuine passion for investing and technology.Your Role:Conduct comprehensive fundamental research on software and technology firms.Execute strategic due diligence and financial analysis for both publicly traded and privately held software and technology companies.Utilize both quantitative modeling and qualitative insights derived from expert interviews.Collaborate with a robust team of peers and experienced former Tier 1 management consultants.

Scalian seeks a Business Intelligence Project Manager based in Paris to guide the delivery of data-driven solutions. This role centers on supporting informed decision-making by leading projects that turn business needs into actionable insights. Collaboration with teams from various departments is essential to ensure solutions align with organizational goals. Key Responsibilities Lead business intelligence projects from start to finish, ensuring timely and effective delivery Work closely with cross-functional teams to collect and clarify project requirements Translate business objectives into practical data solutions Oversee the rollout of solutions and confirm they support company priorities

Join Mistral as a Product Manager specializing in Document Intelligence, where you will be at the forefront of transforming how organizations manage and leverage their documents. You will lead the product strategy, define the roadmap, and collaborate with cross-functional teams to deliver innovative solutions that enhance document processing and intelligence.

Join Wavestone as an intern or apprentice and play a crucial role in revolutionizing customer experience through cutting-edge digital technologies. You will collaborate with our sales teams to implement innovative strategies that enhance operational efficiency and improve customer satisfaction.

We are seeking a dynamic and experienced Senior Consultant specializing in Marketing, Digital Strategies, and Customer Experience to join our innovative team at sia in Paris. In this role, you will leverage your expertise to help clients enhance their marketing efforts and improve customer engagement through digital transformation.Your responsibilities will include developing strategic marketing plans, analyzing customer data, and implementing digital initiatives that drive measurable results. You will work closely with clients to understand their unique challenges and deliver customized solutions that align with their business objectives.

ContextAt vizzia, we are on a mission to cultivate a robust data-driven culture throughout our organization. We seek a Senior Business Intelligence Manager who will play a pivotal role in empowering our teams to make informed decisions quickly, using accurate metrics. Your MissionTransform data into a strategic asset that supports the Executive Committee, Delivery, Revenue, and Product teams. Your main responsibilities will include:1 Establishing BI FoundationsDesign and deploy a modern BI architecture (ETL, Snowflake, DBT, Metabase, etc.)Centralize and structure data within a well-documented, robust data warehouseGuarantee data quality, consistency, and traceability across different systems2 Strategic Dashboard CreationCollaborate with the Finance team and Business Managers to establish consensus on KPI definitions and their application. You will create dashboards and analyses to monitor:Executive-level KPIsDelivery performance (Operations / Customer Success)Product usage and engagement metricsYour ultimate goal is to ensure that every critical decision is backed by precise, shared, and reliable data.3 Fostering Enablement & Data CultureEmpower managers to independently update and refine dashboardsProvide training and support to teams for conducting their own straightforward analysesGuarantee that all strategic meetings are informed by clear data insightsLead ongoing monitoring and experimentation of AI applications in BI to uphold excellence and innovation in data practices Success Metrics (After 12 Months)A solid, scalable BI architecture has been establishedCritical business dashboards are operational, reliable, and widely utilizedManagers are self-sufficient in basic analysesData is fully integrated into the company’s culture and practices Desired ProfileEssential QualificationsExtensive experience in Business Intelligence or Data AnalyticsProficiency in BI tools and data visualization platformsStrong analytical skills and data-driven decision-makingExcellent communication and collaboration abilities

Join our dynamic team at sia as a Junior Consultant specializing in Marketing, Sales, and Customer Experience. This role offers a unique opportunity to collaborate with experienced professionals while contributing to innovative projects that shape the future of our clients' businesses. You will engage in strategic planning, market analysis, and customer journey mapping, enabling you to develop valuable insights and drive impactful solutions.

ContextThe cybersecurity practice at Wavestone assists clients in implementing their Digital Identity transformation projects. Identity management is a crucial pillar in mastering cyber risks and a key element in executing a successful Zero Trust strategy.Customer Identity & Access Management (CIAM) pertains to managing identities and access for users, whether they are individual customers or businesses utilizing digital and physical services (in-store or at agency locations).At Wavestone and within its client organizations, CIAM projects aim to deeply overhaul end-user journeys to enhance user experience while ensuring a high level of data security for both the enterprise and its users.CIAM helps better understand customers (Know Your Customer), offers a comprehensive omnichannel experience (digital and physical), and provides a 360° view of clients in a multi-brand context.Wavestone's CIAM projects cover the entire value chain of digital transformation initiatives:- Framing: supporting clients in defining use cases, user journeys, and requirements.- Solution recommendations: leveraging our market knowledge to recommend the best-suited solution for client needs.- Technical implementation & configuration: assisting in the deployment and setup of solutions, integrating new applications into the ecosystem.- Solution renewal: defining target architectures to enhance existing setups while ensuring service continuity.- Continuous improvements: developing features based on expressed business needs.ObjectivesThe goal of this internship is to advance Wavestone's knowledge and expertise in CIAM-related topics. This includes:• Formalizing insights on innovative topics or new standards.• Analyzing emerging business challenges and new offerings in the CIAM solutions market.• Gaining technological mastery over relevant tools.TasksUnder the guidance of a consultant and supervision by a manager, the intern may be involved in some or all of the following activities:• Conducting studies on new challenges and approaches.• Building benchmarks for CIAM functionalities across market solutions.• Creating proofs of concept (PoCs) or mock-ups of market solutions.• Developing accelerators.

We are seeking a dynamic and strategic Client Partner to join our innovative team at Dedale Intelligence. In this pivotal role, you will be responsible for fostering and nurturing key client relationships, ensuring their needs are met through our advanced intelligence solutions. As a strategic partner, you will collaborate closely with clients to understand their goals, provide tailored insights, and drive overall satisfaction.Your expertise will help shape our approach to client engagement, allowing us to deliver exceptional value and support our clients' growth effectively. If you are passionate about building relationships and driving results, we want to hear from you!

Join SIA as a Marketing, Sales & Customer Experience Consultant Intern! This is a unique opportunity to gain hands-on experience in a dynamic environment, where your contributions will directly impact our clients' success. You will work closely with experienced professionals, assisting in the development and execution of marketing strategies, sales initiatives, and customer experience improvements.

Join Outsight, where we revolutionize the way organizations track and analyze motion using cutting-edge 3D LiDAR technology. Our innovative software solutions empower operators of transportation hubs, including airports, train stations, and sports venues, by providing precise and anonymous Spatial Intelligence data. This enables our clients to enhance operational efficiency while ensuring the safety and satisfaction of users.Our dynamic team of scientists and engineers is dedicated to delivering top-tier solutions from our offices located in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, with an additional commercial presence in Spain.Discover more about our vision and innovations here: Insights about Outsight.Our Passenger Flow Traffic Monitoring solution is trusted by leading airports and train stations globally, recognized for operational excellence and superior passenger experiences. Furthermore, our Car Traffic Remote Monitoring product has gained the trust of Tier 1 clients, including renowned brands like BMW.Role OverviewAs a Senior Customer Delivery Manager, you will play a pivotal role in ensuring the successful implementation of Outsight's Spatial Intelligence solutions for our esteemed clients. Your focus will be on delivering exceptional service quality and ensuring strict compliance with Service Level Agreements (SLAs), thereby fostering strong client relationships and enhancing customer satisfaction. You will act as a vital liaison between our internal engineering and commercial teams and our prestigious global customers.Key ResponsibilitiesEffectively manage multiphase software and hardware customer implementations, ensuring timely delivery of all contractual obligations.Oversee financial project aspects, including cash-flow monitoring, revenue recognition, and coordination with sales operations for invoicing and purchase orders.Simultaneously manage multiple client engagements, potentially overseeing 2 to 5 projects at a time.Implement standard project management methodologies for all customer implementations, which include:Leading kick-off calls and remote (and occasionally on-site) sessions to outline project overviews.Effectively presenting technical solutions to diverse stakeholders, including senior executives, and engaging in technical and business discussions.Collaborating with technical teams to troubleshoot and resolve issues during the implementation phase.Conducting weekly status meetings with clients to assess progress, identify challenges, and outline next steps.

Join our dynamic team at Nagarro as an Intern Consultant specializing in SAP Customer Experience (CX) solutions. In this role, you will have the opportunity to work closely with our engineering team, gaining hands-on experience in delivering innovative solutions that enhance customer interactions and drive business success.As an intern, you will be involved in various aspects of the consulting process, collaborating with clients to understand their needs and assisting in the implementation of SAP CX solutions. This is an excellent opportunity to kickstart your career in consulting and technology, while contributing to impactful projects.

At Outsight, we specialize in innovative software solutions that leverage 3D LiDAR technology to monitor the movements of individuals and vehicles. Our clients, ranging from transportation hubs like airports and train stations to sports venues, road infrastructures, and industrial sites, benefit from precise and anonymous Spatial Intelligence data, enhancing operational efficiency and bolstering safety and satisfaction for users. Our diverse team of scientists and engineers is dedicated to advancing our solutions from our offices in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, while also supporting global initiatives from our commercial office in Spain. Learn more about us and our impact here: Insights about Outsight Our Passenger Flow Traffic Monitoring solution is utilized by leading airports and train stations worldwide, renowned for their excellence in operations and superior passenger experiences. Our solutions extend to various sectors, including tourism, retail, and sports. Furthermore, our Car Traffic Remote Monitoring product is trusted by prominent clients, including BMW. Role Overview The Senior Customer Delivery Manager plays a pivotal role in ensuring the seamless delivery of Outsight's Spatial Intelligence solutions to our esteemed clients. This position emphasizes high-quality service and unwavering adherence to Service Level Agreements (SLAs), thereby strengthening client relationships and optimizing customer satisfaction. You will serve as a vital connection between our internal engineering and commercial teams and our prestigious global clients across four continents. Key Responsibilities Lead multiphase software and hardware implementations for customers, ensuring compliance with timelines and contractual obligations. Oversee project financials, including monitoring cash flow, revenue recognition events, and coordinating with sales operations for invoicing and purchase orders. Manage multiple client engagements concurrently, typically balancing 2 to 5 customers depending on project scope. Facilitate standardized project management methodologies for all implementations, which includes: Conducting kick-off meetings, including both remote and on-site sessions that outline project overviews. Effectively presenting technical solutions to diverse stakeholder groups and engaging senior executives from large enterprises on both technical and business matters. Collaborating with technical teams to diagnose and resolve any issues that arise during implementation. Leading weekly status meetings with customers to assess progress, identify challenges, and outline next steps.