Senior Customer Delivery Manager

At Outsight, we specialize in innovative software solutions that leverage 3D LiDAR technology to monitor the movements of individuals and vehicles. Our clients, ranging from transportation hubs like airports and train stations to sports venues, road infrastructures, and industrial sites, benefit from precise and anonymous Spatial Intelligence data, enhancing operational efficiency and bolstering safety and satisfaction for users. Our diverse team of scientists and engineers is dedicated to advancing our solutions from our offices in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, while also supporting global initiatives from our commercial office in Spain. Learn more about us and our impact here: Insights about Outsight Our Passenger Flow Traffic Monitoring solution is utilized by leading airports and train stations worldwide, renowned for their excellence in operations and superior passenger experiences. Our solutions extend to various sectors, including tourism, retail, and sports. Furthermore, our Car Traffic Remote Monitoring product is trusted by prominent clients, including BMW. Role Overview The Senior Customer Delivery Manager plays a pivotal role in ensuring the seamless delivery of Outsight's Spatial Intelligence solutions to our esteemed clients. This position emphasizes high-quality service and unwavering adherence to Service Level Agreements (SLAs), thereby strengthening client relationships and optimizing customer satisfaction. You will serve as a vital connection between our internal engineering and commercial teams and our prestigious global clients across four continents. Key Responsibilities Lead multiphase software and hardware implementations for customers, ensuring compliance with timelines and contractual obligations. Oversee project financials, including monitoring cash flow, revenue recognition events, and coordinating with sales operations for invoicing and purchase orders. Manage multiple client engagements concurrently, typically balancing 2 to 5 customers depending on project scope. Facilitate standardized project management methodologies for all implementations, which includes: Conducting kick-off meetings, including both remote and on-site sessions that outline project overviews. Effectively presenting technical solutions to diverse stakeholder groups and engaging senior executives from large enterprises on both technical and business matters. Collaborating with technical teams to diagnose and resolve any issues that arise during implementation. Leading weekly status meetings with customers to assess progress, identify challenges, and outline next steps.

Join Outsight, where we revolutionize the way organizations track and analyze motion using cutting-edge 3D LiDAR technology. Our innovative software solutions empower operators of transportation hubs, including airports, train stations, and sports venues, by providing precise and anonymous Spatial Intelligence data. This enables our clients to enhance operational efficiency while ensuring the safety and satisfaction of users.Our dynamic team of scientists and engineers is dedicated to delivering top-tier solutions from our offices located in Paris, San Francisco, Sophia-Antipolis (Nice), and Hong Kong, with an additional commercial presence in Spain.Discover more about our vision and innovations here: Insights about Outsight.Our Passenger Flow Traffic Monitoring solution is trusted by leading airports and train stations globally, recognized for operational excellence and superior passenger experiences. Furthermore, our Car Traffic Remote Monitoring product has gained the trust of Tier 1 clients, including renowned brands like BMW.Role OverviewAs a Senior Customer Delivery Manager, you will play a pivotal role in ensuring the successful implementation of Outsight's Spatial Intelligence solutions for our esteemed clients. Your focus will be on delivering exceptional service quality and ensuring strict compliance with Service Level Agreements (SLAs), thereby fostering strong client relationships and enhancing customer satisfaction. You will act as a vital liaison between our internal engineering and commercial teams and our prestigious global customers.Key ResponsibilitiesEffectively manage multiphase software and hardware customer implementations, ensuring timely delivery of all contractual obligations.Oversee financial project aspects, including cash-flow monitoring, revenue recognition, and coordination with sales operations for invoicing and purchase orders.Simultaneously manage multiple client engagements, potentially overseeing 2 to 5 projects at a time.Implement standard project management methodologies for all customer implementations, which include:Leading kick-off calls and remote (and occasionally on-site) sessions to outline project overviews.Effectively presenting technical solutions to diverse stakeholders, including senior executives, and engaging in technical and business discussions.Collaborating with technical teams to troubleshoot and resolve issues during the implementation phase.Conducting weekly status meetings with clients to assess progress, identify challenges, and outline next steps.

We are seeking an experienced Senior Infrastructure Delivery Manager to lead our IT infrastructure transformation initiatives. This role is pivotal in implementing innovative solutions that leverage cutting-edge technologies such as cloud computing, infrastructure as code, and DevOps methodologies.Main ResponsibilitiesEstablish a robust hybrid cloud environment, facilitate the migration of development and testing platforms to the public cloud, and transition to 'as a service' infrastructure solutions, including storage and backup services.Play a crucial role in enhancing the security and operational efficiency of the infrastructure baseline by improving monitoring capabilities, managing client demands within the IT Infrastructure department, and proactively overseeing infrastructure capacity and lifecycle management.Key ActivitiesCoordinate the development of infrastructure services as designed by technical architects.Lead the deployment of these services in collaboration with development, application support teams, and business units as required.Act as the liaison between the IT Infrastructure department and business projects to ensure timely delivery of necessary infrastructure platforms.Oversee or contribute to the management of infrastructure operations, including monitoring, capacity management, and demand management.

About LedgerAt Ledger, we are a dynamic team of specialists committed to redefining the landscape of digital ownership. Our mission is to empower individuals, creators, and organizations to manage their assets with autonomy and freedom. We foster an innovative culture driven by curiosity, where every team member is encouraged to challenge the status quo and contribute to meaningful solutions. Our vision is to make self-custody accessible, equipping people with the tools they need to shape their financial futures. If you are passionate about creating lasting impact in the world of digital assets, we invite you to join us.As a leader in the digital asset space, Ledger secures over 20% of the world’s cryptocurrency through our cutting-edge hardware wallets, with more than 7.5 million units sold globally. Our headquarters is located in Paris, complemented by offices across various cities including Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich, and Central Singapore, where our team of around 600 professionals continually develops innovative products and services to facilitate the secure management of crypto assets.The TeamWe are currently seeking a Senior Delivery Manager to enhance our engineering team's effectiveness. As a pivotal member of our engineering organization, you will be recognized as a force multiplier by your peers. This role offers a unique opportunity to contribute to our agile team, where you can make a significant impact and grow alongside highly skilled professionals.ResponsibilitiesCollaborate with internal teams and external stakeholders to navigate technical and product challenges.Establish and manage a clear project schedule while identifying and mitigating risks.Facilitate cross-functional collaboration to ensure coherent and timely program delivery.Identify, anticipate, and resolve obstacles faced by the team.Guide the team in their continuous improvement and agile practices.Provide regular and insightful reports on project delivery plans and dependencies.

At Choco, we are committed to revolutionizing the global food system, making it sustainable through innovative approaches to food sales, ordering, distribution, and financing. Our AI-driven software bridges the gap between distributors and customers, fostering a waste-free, efficient operation. Tackling such a significant challenge demands a large-scale effort and the brightest minds. Are you ready to join us?Discover more about our mission: https://bit.ly/4fyXonBSenior Customer Success ManagerAs we expand our enterprise business throughout Europe, Choco is engaging with some of the most intricate and high-value clients in the food supply chain.In the role of Senior Customer Success Manager, you will take comprehensive ownership of the post-sales relationships for a portfolio of strategic accounts, focusing on customer retention, growth, and delivering long-term value. You will serve as a strategic partner to your clients, adeptly navigating complex stakeholder environments, fostering executive relationships, and ensuring Choco provides tangible impact across their operations.This position exists at the crossroads of commercial strategy and operational excellence, where you will manage Net Revenue Retention (NRR), drive product adoption, and influence the scalability of Customer Success for enterprise clients.

Role overview The Senior Customer Success Manager at IFS focuses on supporting clients in the Energy & Utilities sector, based in Paris. The main goal is to help customers achieve their objectives and fully benefit from IFS solutions. Building lasting relationships and offering strategic guidance are central to this position. Key responsibilities Lead engagement with Energy & Utilities customers, ensuring their needs are met Assist clients as they pursue their strategic goals Offer proactive advice and support to help customers gain value from IFS products Collaborate with cross-functional teams to maintain high service standards Spot opportunities for upselling and account growth within the existing client base Strengthen business growth by fostering strong customer relationships Collaboration and impact This role works closely with teams across IFS to maintain customer satisfaction and deliver quality service. Effective performance in this position enables clients to realize value from IFS solutions and contributes directly to the company’s growth in the Energy & Utilities sector.

Join Our Team at MakiPeople At MakiPeople, we're tackling one of the most significant challenges in human resources: recruitment.In 2024, we achieved a remarkable 300% growth, transforming the hiring processes for industry giants such as H&M, BNP Paribas, PWC, Deloitte, Capgemini, FIFA, and Clarins, resulting in an impressive 80% automation of screening and interviews, three times faster time-to-hire, and a 20% reduction in turnover.As we enter 2025, we are excited to announce our successful $28.6M Series A funding to revolutionize the HR landscape with our conversational AI agents.Led by Blossom Capital and supported by DST Global, along with existing investors Frst, GFC, and Picus Capital, this investment will accelerate our geographical expansion and product development.Our mission is to empower human resources with advanced capabilities, merging human creativity with AI-driven intelligence for the future.Our agents are designed to not just assist but to take charge, allowing teams to concentrate on strategic initiatives, fostering creativity, and creating meaningful organizational impact.To achieve these goals, we are looking to expand our Customer Implementation team. In this role, you will be crucial in ensuring our clients enjoy a smooth setup and an impactful initiation with our platform, working alongside a committed team dedicated to delivering exceptional implementation experiences.This is the perfect time to join us. You will witness the direct results of your efforts, help shape the future of recruitment, and guarantee that both our clients and candidates have the utmost experience with MakiPeople.We are genuinely grateful that you are considering a position with us at MakiPeople, and we hope this opportunity motivates you to apply We eagerly anticipate meeting you

Join us at Databricks as a Senior Delivery Solutions Engineer and be part of a dynamic team focused on revolutionizing the data and AI landscape. In this role, you will leverage your technical expertise to deliver innovative solutions that empower our clients to achieve their business objectives. You will engage with customers to understand their needs and provide tailored solutions that drive success.

Join everience as a Delivery Manager in IT and lead the way in delivering exceptional technology solutions. You will be responsible for overseeing project delivery, ensuring client satisfaction, and driving team performance. This role requires a blend of technical acumen and management skills to effectively coordinate between stakeholders and technical teams.

Join everience as a Delivery Manager where you will be instrumental in ensuring the successful delivery of projects. We are seeking an individual with strong leadership skills and a proven track record in managing teams and projects effectively.

As a Customer Success Manager at Upflow, you will play a pivotal role in enhancing customer satisfaction and fostering long-term relationships. You will lead our Customer Success team, ensuring that clients achieve their desired outcomes while using our innovative solutions. Your expertise in customer engagement, problem-solving, and proactive communication will be key to driving customer success and satisfaction.

We are seeking a skilled and dynamic Industrial Delivery Manager (F/H) to join our team in Paris. In this role, you will oversee the delivery of industrial projects, ensuring they meet client expectations and are completed on time and within budget. Your leadership will guide cross-functional teams, coordinate resources, and manage stakeholder communications effectively.

Role overview This Delivery & Program Manager position at Magellan Partners centers on leading projects for luxury retail clients. Based in Paris, the role covers the entire project lifecycle, from initial planning through to delivery, with a focus on high-end retail environments. What you will do Manage the delivery of luxury retail projects, ensuring each one meets client expectations and quality benchmarks. Lead cross-functional teams to provide products and services that represent Magellan Partners’ brand values. Serve as a primary contact for clients in the Luxe Retail sector, maintaining clear communication and strong project alignment. About Magellan Partners Magellan Partners partners with leading brands to create tailored solutions for the luxury retail industry. The team emphasizes quality, collaboration, and a commitment to client satisfaction.

We are seeking a dynamic and experienced Delivery & Program Manager to join our team at Magellan Partners, specializing in the Luxe Retail sector. In this pivotal role, you will oversee the planning, execution, and delivery of high-stakes projects, ensuring they meet our luxury retail clients' standards of excellence.Your responsibilities will include coordinating cross-functional teams, managing timelines, and optimizing resources to deliver projects on time and within budget. You will also be instrumental in fostering client relationships and driving project success through effective communication and strategic planning.

Role overview The Customer Enablement Manager at Figma supports clients in Paris by making sure they get real value from Figma’s design platform. The role centers on delivering tailored guidance, sharing helpful resources, and offering support that fits each customer’s needs. What you will do Lead projects aimed at improving the customer experience and increasing adoption of Figma’s tools. Create and run training programs that help customers become more confident and skilled with the platform. Collaborate with teams across Figma to communicate customer insights and coordinate on support strategies. Location This role is based in Paris, France.

We are seeking a skilled and motivated Delivery Manager to join our dynamic team at everience. In this pivotal role, you will oversee and enhance our delivery processes, ensuring high-quality service and satisfaction for our clients. You will lead a team of professionals, fostering collaboration and innovation to achieve project goals efficiently.

Role Overview Akuo is looking for an Operational Technology Delivery Manager (H/F) based in Paris. This position leads the delivery of operational technology projects, making sure work meets deadlines, stays within budget, and aligns with client expectations. Main Responsibilities Oversee the implementation and delivery of operational technology solutions Monitor project progress and manage timelines Control budgets and resources for assigned projects Work closely with clients to ensure satisfaction with project outcomes Apply leadership and strategic thinking to support efficiency and improvement in operations Location This role is based in Paris.

Join us in leveraging technology to create a significant positive impact on the planet!Kraken is at the forefront of pioneering advancements in the energy sector.We are a cutting-edge technology firm committed to establishing a smart and sustainable energy ecosystem. Our initiatives range from optimizing renewable energy production to enhancing grid intelligence and empowering utilities to deliver exceptional customer experiences. Our innovative energy operating system is revolutionizing the global energy landscape for the benefit of all.This is an exhilarating time to be in the energy sector. Join us in making a tangible difference in shaping a sustainable future.As a member of the Kraken Customer team,Our mission is to create the most advanced, AI-driven platform for energy management. We focus on optimizing resources and delivering outstanding customer experiences through our sophisticated Customer Information Systems (CIS), billing solutions, meter data management, CRM, and AI-enhanced communications, thereby leading the next wave of innovation in the energy field.Our vision for future energy transcends current paradigms, prompting us to proactively build a better tomorrow.For over four years, we have been licensing Kraken, transforming organizations by migrating their customer bases to our platform and revolutionizing their operational frameworks. Our team has consistently been at the forefront of leading migrations, setting new benchmarks for business transformation.As a Senior Client Delivery Lead, you will be integral to our client delivery team, providing support to European clients as they navigate their technological transformation journeys and manage long-term migration projects.In this role, you will oversee a technology domain (billing, finance, communications, etc.) for our client projects, whether transitioning to the Kraken platform or addressing ongoing technological needs. Collaboration with both Kraken’s technology and operational teams, as well as clients, is essential to achieve successful outcomes for their projects and business objectives.

Join Aircall, a leading AI-driven customer communications platform, where over 22,000 businesses globally enhance their revenue, streamline issue resolution, and empower customer-facing teams. We're transforming customer interaction by merging voice, SMS, WhatsApp, and AI into a single, efficient workspace.Our growth stems from a straightforward principle: assisting teams to work smarter, not harder. With innovations like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we enable our teams to perform at their best, achieving increased revenue and quicker resolutions.Headquartered in Paris, with a robust presence in North America centered in Seattle, and teams in cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall is on a rapid growth trajectory. Our product is beloved by customers and is bolstered by renowned investors and swift advancements in AI across our offerings.Our Work Culture: At Aircall, we are passionate about our customers, driven by data, and dedicated to achieving impactful results. We cherish ownership, continuous learning, and agile execution. If you thrive in a collaborative, dynamic environment where trust and results matter, you will find your place here.We are seeking a proactive and highly skilled leader to join our extensive Support organization as the head of the global Number Operations team. This team is dedicated to providing exceptional support for all number-related customer inquiries, including purchasing, porting, and compliance, serving our growing customer base of over 22,000. The NumOps team collaborates closely with Carrier Relations, Product & Engineering, Legal, and customer-facing teams like Success and Sales.Reporting to the VP of Customer Support & Experience and being an integral part of the Support Leadership team, you will leverage your extensive Number Operations knowledge to shape Aircall's number management strategy. You will ensure that the challenges, constraints, risks, and opportunities related to NumOps are consistently identified, understood, and addressed.

Join everience as an Account Delivery Manager IT, where you will play a pivotal role in managing client relationships and ensuring the successful delivery of IT solutions. You will collaborate with cross-functional teams to maintain high standards of service and drive project delivery. Your expertise in IT management and client engagement will be essential in facilitating effective communication and understanding client needs.