Technical Support Engineer – On-Premise

Join Mistral AI as an On-Premise Technical Support Engineer, where you'll leverage your technical expertise to troubleshoot and resolve escalated issues for enterprise clients. Collaborate closely with engineering and product teams to enhance customer satisfaction and streamline support operations. This role is perfect for individuals who thrive in fast-pace…

Why Join NebiusNebius is at the forefront of cloud computing, pioneering solutions that empower the global AI economy. We provide innovative tools and resources that enable our clients to tackle real-world challenges and transform their industries, eliminating the need for extensive infrastructure investments or the establishment of large in-house AI/ML teams. Our team operates at the leading edge of AI cloud infrastructure, collaborating with some of the most experienced and creative leaders and engineers in the sector.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence, with R&D hubs located throughout Europe, North America, and Israel. Our workforce of over 1,400 includes more than 400 highly skilled engineers with in-depth expertise in both hardware and software engineering, as well as a dedicated in-house AI R&D team.The RoleThis is a pivotal senior technical position as we establish our L3 Support Line from the ground up, serving as the central expertise hub for datacenter operations concerning servers, firmware (BIOS/BMC), and advanced Linux diagnostics across Europe and the United States.Your primary responsibility will be to conduct in-depth investigations, identify cross-site patterns, and collaborate with R&D and ODM vendors to implement permanent solutions. You will convert complex incidents into scalable resolutions and enhance the capabilities of L1/L2 support through robust technical enablement.Work from our data center located in Paris or Béthune, France.

Join our dynamic team at Meritis as a Technical Support Specialist (H/F) in Paris! As a vital part of our operations, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met with expertise and professionalism. Your role will involve troubleshooting issues, providing solutions, and enhancing user experience with our products.

TOCA Social is the world's first venue that merges dining and entertainment centered around football—an unparalleled experience that redefines the game. With successful establishments already in London and Birmingham, TOCA Social is expanding its incredible growth with new openings in Dallas, Monterrey, Guatemala, and Paris.At TOCA Social, our motto is simple: Everybody Plays. There’s no need to be a football fanatic to join us—what we seek most are dynamic, committed, and enthusiastic individuals ready to create memorable moments for our guests and foster a true collective adventure for their teams.ABOUT THE POSITIONThis role is based in Paris (La Défense).Reporting to: General ManagerAt TOCA Social, we believe that exceptional customer experiences stem from the well-being of our teams.We are looking for candidates from the hospitality or social entertainment sectors, eager to contribute to memorable experiences and embody the '51%' spirit at the heart of our culture: human leadership, teamwork, exemplary behavior, and a strong service orientation.As the Technical Support Manager, you will be at the center of the customer and employee experience, ensuring the seamless operation of this unique concept.KEY RESPONSIBILITIES:Supervising a team of two TechspertsDriving team performance and ensuring effective use of the ticketing systemManaging and coordinating maintenance activities for site equipment, both technical and manualConducting and overseeing diagnostics and incident resolution (on-site and remotely)Supporting teams with IT/AV, mechanical, electronic, and systems issuesPlanning interventions and organizing priorities in a dynamic environmentHandling emergencies, escalating complex incidents, and contributing to cross-functional projects

About Mistral At Mistral AI, we harness the transformative power of artificial intelligence to streamline processes, save valuable time, and enrich both learning and creativity. Our innovative technology is designed to seamlessly integrate into everyday workflows.We are committed to democratizing AI through high-performance, optimized, open-source models, products, and solutions. Our robust AI platform caters to both enterprise and individual needs, featuring offerings such as Le Chat, AI Studio, Mistral Code, and Mistral Compute — a comprehensive suite that delivers cutting-edge intelligence directly to users.Join our dynamic and collaborative team, fueled by a passion for AI and its potential to revolutionize society. Our diverse workforce excels in competitive settings and is dedicated to fostering innovation. With teams spread across France, the USA, the UK, Germany, and Singapore, we pride ourselves on our creativity, humility, and commitment to teamwork.Become part of a pioneering company that is shaping the future of AI. Together, we can create a significant impact. Discover more about our vibrant culture on mistral.ai/careers.About the RoleAs a Technical Marketing Engineer (TME) at Mistral AI, you will serve as a vital link between our science and engineering teams and the marketing department. Your mission will be to craft technical content that educates enterprise decision-makers, aligns our technical capabilities with business objectives, and accelerates the sales process. Your expertise will be crucial in simplifying complex technical concepts, fostering trust, and driving the adoption of our cutting-edge AI solutions.What You Will DoCreate and Deliver Technical Content:Produce model and product launch materials, technical proof points, engaging presentations, demo videos, webinars, workshops, blogs, whitepapers, and comprehensive sales training materials.Enable Sales and Partners:Empower our sales teams and partners with the technical knowledge necessary to engage in deeper, more credible discussions with technical stakeholders.Support Model Launches:Collaborate on product launches to ensure that our technical messaging is clear, impactful, and resonates with the target audience.Engage with Analysts and Industry Leaders:Cultivate relationships with key analysts and industry leaders to enhance our market presence and reinforce our position as a thought leader.

Join Our Team at CAPFI Technology As a Technical and Functional Support Consultant at CAPFI, you will be part of a dedicated team in Market Finance. Our experts combine their knowledge in IT, mathematics, and finance to engage in strategic projects that focus on: Project Management and Operational Assistance in Market Finance Financial Engineering across R&D, Front Office, and Risk domains In your role, you will work collaboratively with front office teams, IT departments, and regulatory teams to support the operational and IT efforts of a Corporate and Investment Banking institution. Your Responsibilities include: Monitoring the technical and functional aspects of the production chain Communicating with Business teams (sales, traders) regarding incidents Investigating defects in production Providing user support for applications within the technical platform Implementing monitoring tools Responding to user requests for enhancements

Join iqeq as an IT Support Engineer in the vibrant city of Paris, where you will be at the forefront of technology support and innovation. In this role, you will assist in troubleshooting various IT issues, providing exceptional service to our clients, and ensuring seamless IT operations.We are looking for a motivated individual with a passion for technology and problem-solving skills. You will play a vital role in maintaining our IT infrastructure and supporting users across the organization.

Join our dynamic team at everience as a VIP Support Technician, where you will be the first point of contact for our prestigious clients. Your primary responsibilities will include providing exceptional technical support, troubleshooting issues, and ensuring a seamless experience for our VIP clientele. You will work closely with various departments to resolve issues quickly and efficiently.

Mistral AI is on the lookout for a dynamic and experienced Technical Program Manager (TPM) to join our Engineering team. In this role, you will spearhead the planning, execution, and oversight of high-impact technical programs that drive our strategic objectives. You will leverage your technical expertise and project management skills to ensure timely and high-quality delivery of projects, fostering collaboration across multiple teams. The ideal candidate will thrive in a fast-paced environment and possess exceptional leadership abilities to align our engineering operations with broader business goals.

Join Accor as a Technical Assistant in the heart of Paris! We are looking for a motivated individual who is ready to support our technical team in various tasks. If you have a passion for technology and a drive to excel in a dynamic environment, this is the perfect opportunity for you.

Join our dynamic team at everience as a VIP Support Technician, where you will play a pivotal role in providing top-notch support to our valued VIP clientele. Your expertise will ensure seamless IT operations and exceptional user experience. This is a fantastic opportunity to leverage your technical skills in a fast-paced environment while engaging with high-profile clients.

Are you passionate about providing exceptional user support? Join our dynamic team at everience as a Proximity Support Technician! You will be the first point of contact for our users, assisting with technical issues and ensuring they have a seamless experience with our systems.Your role involves troubleshooting hardware and software problems, coordinating with various departments to resolve user inquiries, and maintaining a positive relationship with our clients. Bilingual proficiency in English is essential for this position, allowing you to communicate effectively with our international teams and clients.

Join everience as an Experienced IT Support Technician where you will be the frontline for technology support within our organization. Your role will involve troubleshooting and resolving IT issues while providing exceptional customer service to our users. Your ability to communicate effectively in conversational English is essential in ensuring smooth operations.You will work closely with our IT team to address user requirements, maintain hardware and software systems, and enhance user experiences. If you are passionate about technology and enjoy working in a collaborative environment, we want to hear from you!

Welcome to Back Market!At Back Market, we are dedicated to making technology more reliable, affordable, and superior to new products. As a global marketplace for refurbished devices, we are committed to reducing our environmental footprint by offering trustworthy tech that boasts 92% lower carbon emissions compared to new devices.Indeed, purchasing refurbished tech is significantly better for our planet. Each device bought on Back Market contributes positively to the environment. Our team, from Customer Care to Software Engineering, is focused on providing eco-friendly technology solutions. Our mission is clear: to maximize the potential of what we already possess.Are you prepared to embark on this journey with us?Back Market is on the lookout for a Senior Technical Lead Manager to oversee our IT Ops Engineering team, which currently includes two engineers and one open position. This unique hybrid role allows you to mentor skilled engineers while developing automation and integration solutions that enhance the efficiency of our 700+ Back Makers daily.Your objective: Advance IT maturity across Back Market through technical excellence, authentic collaboration, and significant innovation. You'll spearhead impactful automation projects aimed at reducing repetitive tasks, implementing smart governance, and scaling our rapidly expanding international organization.YOUR RESPONSIBILITIES Enhancing Your Team DailyFoster a collaborative engineering team that delivers robust IT solutions that our internal customers will genuinely appreciate!Invest in the growth of your engineers through coaching, mentoring, and genuine career advancement opportunities.Cultivate a team culture where everyone feels a sense of belonging, can express their true selves, and are motivated to perform at their best.Promote open communication and a vibrant feedback culture, as effective teams are founded on trust and transparency.Technical Strategy & Hands-On ImpactWork collaboratively across the Platform group to align your team with company objectives and ambitious IT maturity goals.Develop roadmaps that integrate strategic long-term visions (governance frameworks, scalable architectures) with immediate tactical wins that provide instant value.Leverage a profound understanding of our SaaS ecosystem and how intelligent IT engineering enhances organizational effectiveness.

About Scality:Scality is an innovative global software company dedicated to helping organizations store, protect, and access their data securely and reliably. Our advanced technology is trusted by leading brands, hospitals, media companies, and public institutions to manage vast amounts of digital information daily. With a diverse team spread across the globe, we foster a culture of trust, collaboration, and long-lasting relationships. Joining Scality means being part of a company that plays a pivotal role in shaping the digital landscape of today.Job Description:We are seeking a passionate Customer Support Engineer who is well-versed in technologies such as Linux, Kubernetes, Docker, ELK, Redis, MongoDB, SaltStack, Ansible, and S3. Your commitment to enhancing customer experience and your eagerness to collaborate with talented colleagues will be a valuable asset to our team.

Join the Revolution at DustAt Dust, we are pioneering an innovative AI operating system designed to revolutionize the way businesses operate. Our mission is to empower teams and individuals with the tools they need to create custom AI agents that enhance productivity and streamline workflows.With over 70% of our users actively engaging with our platform weekly, Dust has become as integral to their daily operations as tools like Slack and Notion. We are proud to support esteemed clients such as Cursor, Clay, Whatnot, and Persona, and our ambitious goal is to quintuple our growth by the end of 2026.As a Sequoia-backed company, we boast a diverse team of forward-thinkers from industry leaders like Stripe and OpenAI. We prioritize user experience, rapid development, and a light-hearted approach to serious work.The RoleWe are seeking a dedicated Support Engineer to join our Customer Success team. This role is essential in ensuring our clients maximize their experience with our AI solutions. You will collaborate with our support agents to provide swift, accurate, and delightful user experiences. Your core responsibilities will include:Quality Assurance: Ensuring agent-generated responses meet high standards with minimal human oversight.Knowledge Management: Identifying and documenting gaps in information systematically.Debugging: Analyzing issues to develop well-defined hypotheses and solutions.

Context:Tessan is an innovative French start-up dedicated to telemedicine, striving to combat medical deserts throughout France. In under five years, we have successfully deployed over 1500 devices, and we are just getting started! Our mission is to ensure that every French citizen has access to a doctor within 15 minutes. As we experience significant growth, we are looking for a part-time Customer Support Specialist (H/F) to strengthen our Support team and enhance the overall customer experience.Responsibilities:Provide technical support to our B2B and B2C clients (pharmacies, patients, health centers, opticians, healthcare professionals, etc.) via phone, email, and chat.Perform remote troubleshooting and maintenance, as well as resolve technical bugs on installed devices.Proactively advise and assist clients by identifying their needs and addressing them effectively.Manage client complaints and monitor the resolution of incident reports.Coordinate directly with the technical team on case follow-ups.Ensure accurate maintenance of the CRM system. Work Schedule: Monday to Saturday (5 days a week)

Join everience as an IT Support Team Supervisor where you will lead and inspire a team dedicated to providing exceptional technical support. In this dynamic role, you will oversee daily operations, ensuring that our clients receive timely and effective solutions to their IT challenges. Your leadership will help foster a collaborative environment and drive continuous improvement in service delivery.

Join everience as a Proximity Support Technician specializing in English and Mac systems. In this full-time role, you will provide exceptional technical support to our users, ensuring their day-to-day operations run smoothly. Your expertise will be crucial in troubleshooting and resolving hardware and software issues, enhancing user experience and productivity.

Are you seeking an exciting role that offers independence, variety, and the opportunity to work in diverse locations across France? As a skilled Field Service Engineer, you will take charge of maintaining our innovative packaging machines at various logistics centers and troubleshooting issues for clients in the food industry. Your strong technical expertise, particularly in controls, and your ability to adapt to dynamic scheduling will be key to your success. We understand the importance of work-life balance, which is why you’ll be home almost every weekend!Your Challenge as a Field Service EngineerTo ensure you fully understand our box and tray handling machines and stretch film wrappers, you will start your journey under the mentorship of an experienced Field Service Engineer. You'll gradually become acquainted with our machinery and technologies, expanding your knowledge in mechanical engineering, electrical engineering, and control technology. Ultimately, your role will involve the commissioning, maintenance, and servicing of all our machines, working independently from home while visiting various customer sites throughout France and occasionally in other safe European countries. You will serve as the primary contact for Lantech on-site.What We Offer You:We pride ourselves on creating a welcoming and open work environment where you are highly valued. Our informal, human-centric atmosphere will help you feel at home quickly. Join a healthy and growing organization that provides ample development opportunities. Participate in team-building events like barbecues and holiday celebrations to bond with colleagues beyond work. In addition to a competitive salary, we offer an outstanding benefits package, including: Competitive salary ranging from €3,261 to €5,497 gross per month, based on experience; 26 vacation days for your well-deserved time off; Profit-sharing bonus allowing you to share in our success; Reimbursement for expenses, overtime, and daily allowances;⏱ Paid travel time to and from Lantech – a unique perk! Company car or van for convenient transportation; Laptop and mobile phone provided to ensure you have the tools you need;Please Note: Employment is governed by French law.