Care Experience Manager

About Abby CareAt Abby Care, we are dedicated to addressing one of the most significant and unresolved challenges of our era: family caregiving. With over 50 million Americans serving as unpaid family caregivers, our mission is clear: to provide training and employment opportunities for these caregivers, enabling them to receive compensation for the essentia…

Join our dynamic team at Sonsoft Inc. as an Adobe Experience Manager Specialist in Philadelphia. We are seeking a talented and innovative individual with a passion for digital experience management. In this role, you will be instrumental in implementing and managing Adobe Experience Manager (AEM) solutions, ensuring optimal performance and user experience.

Join our dynamic team at Sons of Soft Inc. as an Adobe Experience Manager Specialist. In this exciting role, you will leverage your skills to enhance user experiences and drive engagement using Adobe's powerful platform. If you are passionate about digital marketing and have a knack for creating exceptional content management solutions, we want to hear from you!

Join Sonsoft Inc. as an Adobe Experience Manager Analyst, where you'll leverage your expertise in digital experience platforms to optimize and enhance client solutions. This role is ideal for a proactive individual who thrives in a dynamic environment and is passionate about utilizing Adobe Experience Manager to drive results.

Join our dynamic team at Sonsoft Inc. as an Adobe Experience Manager Analyst, where you'll play a crucial role in enhancing our digital marketing strategies. This position offers an exciting opportunity to leverage your skills in Adobe Experience Manager (AEM) while collaborating with cross-functional teams to optimize user experiences.

We are seeking a skilled and dedicated Adobe Experience Manager (AEM) Developer to join our dynamic team at Sonsoft Inc. in Philadelphia. In this exciting role, you will leverage your expertise in AEM to develop, implement, and maintain high-quality digital solutions that enhance user experience and drive business success.

Join our dynamic team at Sonsoft Inc. as an Adobe Experience Manager (AEM) Developer. In this exciting role, you will be responsible for developing and implementing solutions that enhance our clients' digital experiences using AEM. You will collaborate with cross-functional teams to deliver high-quality, user-focused products that meet business objectives.

About Abby CareAt Abby Care, we are dedicated to redefining family caregiving. With over 50 million Americans serving as unpaid caregivers, our mission is to empower these individuals by providing them with the necessary training and opportunities to be compensated for the vital care they deliver at home. We are developing an innovative, technology-driven platform that prioritizes family involvement in care, aiming to enhance health outcomes and deliver an exceptional experience to families nationwide.As we grow, we seek passionate individuals who are eager to contribute to our mission. Abby Care collaborates with top insurance providers, healthcare organizations, and community partners, backed by leading venture capitalists committed to supporting families across the country.The RoleWe are in search of a dedicated Registered Nurse to join our dynamic team as a RN Case Manager. Reporting to the Director of Nursing in Pennsylvania, this is a Full-Time Hybrid position based in Philadelphia, PA.As an RN Case Manager at Abby Care, you will oversee the coordination and delivery of comprehensive care for your patient caseload. This role requires a nurse with exceptional organizational skills, excellent communication abilities, and a commitment to high-quality patient care. You will work closely with patients, their families, Primary Care Physicians (PCPs), therapy providers, and internal support teams to ensure the best possible outcomes for our patients.Key Responsibilities:Patient Care and Coordination:Manage a diverse caseload, ensuring high-quality patient care and effective coordination of services.Provide coaching, oversight, and support to Certified Nursing Assistants (CNAs) to maintain clinical standards and excellence in care.Develop and implement tailored care plans based on comprehensive patient assessments.Collaborate with PCPs, therapy providers, and internal teams to ensure holistic patient care.Educate and support patients and families about their healthcare needs and treatment plans.Clinical Documentation:Ensure accurate and timely electronic documentation of clinical information.

BAYADA Home Health Care is excited to announce an immediate opening for a Client Services Manager at our Philadelphia, PA Habilitation Home Care office. If you're seeking an enriching career in a thriving industry, this Client Services Manager role could be the perfect fit for you. At BAYADA, we firmly believe that our clients and their families deserve home health care that is compassionate, excellent, and consistent. We invite you to channel your energy and expertise within our dynamic, entrepreneurial environment and become a key member of our dedicated, professional team, committed to delivering the highest quality care to our clients. Key Responsibilities: Deliver exceptional customer service and high-quality home care. Oversee the coordination of client services and address emergent scheduling challenges. Manage a caseload while actively seeking opportunities for growth. Establish and nurture lasting relationships with clients, referral sources, payors, and community organizations. Cultivate strong communication and collaborative relationships with team members. Ensure effective financial management of your caseload by tracking metrics and client authorizations. Collaborate with Clinical Managers to provide supervision and support for Habilitation Technicians. Act as an advocate for clients within the Habilitation program, working alongside Clinical Managers, Habilitation Managers, Direct Support Professionals (DSP), and other teams. Engage in Person-Centered Planning processes. Work with clients, families, Case Managers, DSPs, and other teams to implement and assess client scheduling requirements. Participate in client ISP meetings. Maintain ongoing communication with Case Managers/Care Coordinators and other stakeholders. Qualifications: A Bachelor’s degree is required. Minimum of 1 year of experience with the I/DD population is preferred. Previous experience in a medical office or home care setting is a plus. Prior supervisory experience is advantageous. Proven track record of successfully taking on additional responsibilities and achieving goals. A strong desire to grow and advance within the organization. Excellent computer skills.

Job OverviewAs a Customer Experience Specialist at PulseMediaNL, you will serve as the vital link between our customers and the company. Your main goal will be to ensure that each interaction embodies our dedication to exceptional service, responsiveness, and overall customer happiness. You'll assist customers at every step of their journey, addressing questions, offering advice, and maximizing their engagement with our offerings.This position is perfect for individuals who possess empathy, a solutions-driven mindset, and excel in a dynamic, digital space.Key ResponsibilitiesCustomer Interaction & CommunicationPromptly address customer inquiries through email, chat, and phone, maintaining professionalism throughout.Provide clear and accurate information regarding our products and services.Ensure that every customer interaction is positive and constructive.Problem Solving & ResolutionInvestigate and resolve issues efficiently, escalating to the appropriate teams as needed.Take ownership of customer issues from initial contact through to resolution.Follow up with customers to confirm resolution satisfaction.Enhancing Customer ExperienceIdentify recurring issues and share insights to aid internal teams.Contribute to improving customer service processes and the overall customer journey.Maintain accurate records of customer interactions in our internal systems.Team CollaborationCollaborate with Sales, Operations, and Product teams to meet customer needs effectively.Support internal initiatives aimed at boosting customer satisfaction and retention.

About YouYou are a meticulous and analytical operations professional who excels in harmonizing data, processes, and field engagement. With a background in managing sales incentive programs or field operations workflows, you possess the ability to distill complex rules into straightforward, precise execution. Your organizational skills, proactive nature, and attention to detail allow you to handle recurring cycles with accuracy. You communicate effectively with field teams and cross-functional partners, establishing trust through transparency and reliability, while continually seeking opportunities to streamline, automate, and enhance processes.Position SummaryAs a Field Experience Associate, you will be a vital operational partner, bolstering the effectiveness of the Designated Sales Associate (DSA) Program and overseeing field-based incentive initiatives. Your role will include ensuring the accurate, timely, and compliant execution of program processes, providing high-quality support to wholesale brand management and field teams. This encompasses full lifecycle management of DSA assignments, supervision of incentive data and workflows, and fostering clear communication, documentation, and reporting that enhances field productivity and trust.Essential FunctionsYou will provide program oversight, manage data workflows, and support the field teams to ensure they are equipped with necessary insights and resources to succeed.

Join our dynamic team at Artech Information Systems LLC as a User Experience Designer, where you will play a pivotal role in shaping the digital experiences of our clients. In this contract position, you will leverage your expertise to create user-centered designs that enhance usability and drive engagement.

Join our innovative team as a User Experience (UX) Designer where you will play a pivotal role in enhancing the user experience across our digital platforms. You will collaborate with cross-functional teams to design intuitive and delightful user interfaces that meet the needs of our customers.

Join CapTech Consulting as a User Experience Architect, where you will play a pivotal role in designing intuitive and engaging user experiences. You will collaborate with cross-functional teams to shape digital products that meet user needs and drive business success.

FreedomCare enables people to remain comfortable at home by allowing them to select their own caregivers. Since 2016, the team has worked to make care more personal and accessible for patients and families across the country. Role overview The Care Specialist I is a full-time position located in Philadelphia, PA. This role requires daily commuting to the Philadelphia office. Care Specialists support both patients and caregivers, offering guidance and clear communication throughout the care process. What guides FreedomCare Here For You: Show empathy, remain available, and serve others Own It: Take responsibility and follow through on commitments Do the Right Thing: Act with integrity Be Positive: Approach challenges with optimism

Axsome Therapeutics seeks a Specialty Account Manager for Long Term Care in the Philadelphia, PA area. This position focuses on building lasting relationships with healthcare providers and supporting patient access to Axsome's therapeutic products. Role overview This role involves expanding Axsome's product presence within long term care facilities. The Specialty Account Manager works directly with healthcare professionals, providing education and facilitating access to treatments. Collaboration with internal teams is key to improving patient outcomes and streamlining product delivery. Main responsibilities Create and implement strategic plans to increase product adoption in long term care settings. Manage and grow key accounts by fostering connections with healthcare professionals and decision makers. Educate providers and staff about Axsome's treatments and their benefits. Coordinate with colleagues across departments to support patient needs and simplify product access. Promote Axsome products and contribute to market growth in the Philadelphia region. Requirements Background in account management within healthcare or pharmaceuticals, with emphasis on long term care preferred. Strong skills in relationship-building and communication. Ability to navigate complex healthcare systems and advocate for product adoption.

Join our dynamic team as a Clinical Care Reviewer, where you will play a crucial role in evaluating and ensuring the quality of patient care. Your expertise will help us uphold the highest standards in clinical evaluation and review processes.

Join Integrated Resources Inc. as a Clinical Care Reviewer in Philadelphia, where your expertise will play a crucial role in ensuring high-quality clinical care evaluations. In this dynamic position, you will assess clinical documentation, provide feedback, and collaborate with healthcare teams to enhance patient outcomes.

Join Our Team as a Pediatric Home Care Nurse – Make a Meaningful Impact We are looking for dedicated and compassionate Registered Nurses (RNs) to provide exceptional one-on-one care for a pediatric female client who is tracheostomy and ventilator-dependent and will be transitioning home soon. This is a unique opportunity to significantly influence a child's life by delivering care in a comforting home environment. No prior pediatric or ventilator experience? No problem — we offer comprehensive training!BAYADA Home Health Care is grounded in the belief that healthcare improves when clients receive superior care in their homes—their preferred environment. Our priority is providing high-quality care, which brings us our greatest fulfillment.We serve individuals of all ages, with varying diagnoses and care needs, allowing you to explore and apply your nursing skills. Many of our clients require advanced care, including tracheostomy and ventilator management. We provide paid training to equip you for this rewarding and specialized environment, focusing on enhancing your confidence and knowledge.Benefits of Joining BAYADA as an RN:Individualized one-on-one patient careFlexible scheduling options that fit your lifeUtilization of electronic charting through StatewiseExtensive paid training and shadowing experiences with award-winning simulation labsShort commute times—cases are matched close to your home24/7 clinical support available by phone

Are you ready to embrace a fulfilling career? At BAYADA Home Health Care, we are on the lookout for a Field Supervisor for our Assistive Care State Programs office located in Philadelphia, PA. POSITION SUMMARY: This role offers an exceptional opportunity to serve as a non-clinical field supervisor, client advocate, and community resource within our Assistive Care State Program. You will collaborate closely with our interdisciplinary team to ensure client and employee satisfaction, uphold quality and safety standards in our personal care services, and address social determinants affecting our clients' health and welfare.