Customer Success Lead

Role Overview Security Risk Advisors is hiring a Customer Success Lead in Philadelphia, Pennsylvania. This position focuses on strengthening client relationships and supporting long-term partnerships. The Customer Success Lead works closely with clients to understand their goals and ensure they gain the most value from Security Risk Advisors’ services. What You Will Do Build and maintain strong relationships with clients Identify client needs and help tailor solutions to meet those needs Promote customer satisfaction and encourage retention Act as a key point of contact for client questions and feedback

About Us:At Formic, we are committed to revolutionizing American manufacturing by making automation accessible to every factory. With rising labor constraints, increasing costs, and escalating global competition, automation has become essential for manufacturers aiming to maintain their competitive edge.We provide automation solutions through a Robotics-as-a-Service model that integrates industrial robotics, proprietary software, and comprehensive support into a cohesive solution. By eliminating traditional barriers of cost, complexity, and risk, we empower manufacturers to quickly implement automation and achieve significant improvements in throughput, safety, and operational efficiency without the burden of substantial upfront investments.Supported by prominent investors like Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly scaling and laying the groundwork for a new era of high-performance, American-made production.About the Go-To-Market Team:The Go-To-Market Team plays a vital role in ensuring our customers derive tangible value from the automation solutions we implement. From pre-deployment coordination to onboarding and ongoing engagement, this team cultivates adoption, strengthens relationships, and guarantees that customers achieve meaningful operational outcomes.The Customer Success team acts as the link between customers and our internal teams, ensuring clear expectations, proactive communication, and coordinated execution. They also gather customer feedback to continuously enhance our product, delivery experiences, and long-term customer success.Position Overview:As a Customer Success Manager, you will be responsible for managing customer relationships from pre-deployment through long-term engagement, ensuring a smooth experience and consistent value realization. You will be the primary point of contact for customers, coordinating internal teams, documentation, and communication to facilitate effective onboarding and continuous engagement.Success in this role necessitates strong operational discipline, the foresight to identify risks, and a commitment to advocating for customers by relaying feedback internally, enhancing the customer experience, and uncovering opportunities for expanding customer impact over time.

Role Overview Cato Networks is hiring a Senior Customer Success Manager in Philadelphia, Pennsylvania. This role focuses on helping customers reach their goals with Cato Networks’ technology. The Senior Customer Success Manager builds strong client relationships, encourages engagement, and serves as the main contact for assigned accounts. What You Will Do Develop strategies tailored to each customer’s needs and objectives Guide customers through onboarding and help them get the most from Cato Networks’ services Offer expert advice to support ongoing customer success Work closely with teams across the company to represent customer interests and encourage product adoption Collaboration This position partners with cross-functional groups to advocate for customers and support their long-term success with Cato Networks’ solutions.

Join orgvue as a Partner Success Consultant and play a pivotal role in enhancing our partners' journey. You will be responsible for driving partner satisfaction, ensuring they derive maximum value from our solutions, and fostering long-lasting relationships. Your expertise will help guide partners through implementation, adoption, and ongoing support processes.In this dynamic position, you will collaborate closely with cross-functional teams to deliver tailored solutions that meet our partners' unique needs. Your deep understanding of our platform and industry best practices will empower you to proactively address challenges and identify opportunities for growth.

At Veeva Systems, we are dedicated to transforming the life sciences industry by leveraging cloud technology, enabling companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS companies, we proudly achieved over $3 billion in revenue last fiscal year, with vast growth opportunities on the horizon. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our efforts. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexibility, allowing you to work from home or in the office, supporting your success in the environment that suits you best. Join us in our mission to revolutionize the life sciences sector, making a positive impact on our customers, employees, and communities.

About Orgvue Orgvue provides organizational design and planning software to help businesses understand roles and skills across their workforce. The platform connects strategy, structure, and day-to-day work, giving organizations a clearer path to build agile, high-performing teams. Enterprises and consulting firms worldwide use Orgvue to visualize and model both current and future organizational frameworks, supporting faster and better-informed decisions. Headquartered in the United Kingdom, Orgvue also operates in the United States, Canada, Europe, and Australia. Role Overview The Partner Success Manager supports Orgvue’s strategic partners, helping them get the most out of their collaboration with Orgvue. This role manages relationships, identifies new business opportunities, mitigates risks, and coordinates cross-functional initiatives. The goal is to help partners use Orgvue effectively in their projects, increasing the number and quality of Orgvue implementations over time. Day-to-day, this role works with partner leaders, super users, and teams to deliver joint plans and priorities. These may include go-to-market activities, custom technical solutions, project delivery, and training. The Partner Success Manager also helps partners strengthen their internal Orgvue capabilities on major programs around the world. This position acts as a key contact for Orgvue’s Product team by suggesting improvements, and for the Sales team by supporting efforts to grow Orgvue’s reach through the partner network. When not working directly with partners, the Partner Success Manager collaborates with colleagues on projects to scale and improve services for Orgvue’s partner community. What We’re Looking For Interest in joining a growing international company Motivation to solve complex problems in Organizational Design and Transformation Desire to make an impact at large organizations Comfort working in a dynamic environment and handling challenging situations Ability to engage with a wide range of internal and external stakeholders Calm under pressure, persistent in finding answers when facing uncertainty Location Philadelphia, Pennsylvania, United States

About Dataiku Dataiku provides a platform for AI orchestration, helping enterprises design, deploy, and govern analytics, machine learning, and AI agents within a unified environment. The platform connects with data platforms, cloud infrastructure, and AI services, supporting centralized governance and collaboration across teams. Organizations worldwide use Dataiku to operationalize AI and drive measurable business value. Learn more on the Dataiku blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Location: United States, Philadelphia Dataiku’s Customer Success team plays a key role in helping clients achieve results with business analytics, AI/ML, and Generative AI. As a Senior Customer Success Engineer (CSE) on the Solutions Engineering team, the focus is on empowering customers to reach their goals and realize value from Dataiku’s platform. What You Will Do Work directly with customers to support their adoption of Dataiku’s platform and drive user engagement. Apply technical programming skills to help customers integrate and use analytics, machine learning, and AI features. Use experience in enterprise analytics and data science to identify solutions that deliver business impact. Communicate technical concepts clearly to a range of stakeholders. Collaborate closely with Account Executives, Sales Engineers, and Professional Services to support customer success and accelerate adoption. What Matters for Success Strong technical background in analytics, programming, or data science. Experience working with enterprise customers on technical solutions. Ability to communicate complex information in a practical, approachable way. Comfort working in a consultative, customer-facing role. Collaboration skills to partner with cross-functional teams.

Hippocratic AI develops generative AI technology tailored for healthcare. Its Polaris suite of large language models (LLMs) is designed to support safe, autonomous clinical conversations with patients and consistently reaches over 99.9% accuracy. The company’s mission centers on building a safety-first, healthcare-exclusive LLM platform to improve patient outcomes worldwide. The founding team brings together CEO Munjal Shah, medical professionals, hospital executives, and AI researchers from organizations such as El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Hippocratic AI has secured $404 million in funding, including a recent $126 million Series C round, with a valuation of $3.5 billion. Backers include Avenir Growth, CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, and WellSpan Health. Role overview The Customer Success Executive partners directly with client health systems in the Philadelphia area. This position is ideal for professionals who have experience working within health systems and are energized by high-engagement, onsite roles similar to forward-deployed consulting teams. Main responsibilities Act as the primary Hippocratic AI representative within assigned health systems. Work onsite at client locations each week to support implementation and adoption of Hippocratic AI’s solutions. Collaborate with clinical, operational, and IT leaders to operationalize and scale deployments. Drive post-sale execution, focusing on measurable outcomes, strong adoption, and sustainable change in clinical settings. Partner closely with the Customer Success Director to ensure client success. What sets this role apart Direct involvement in deploying AI for real-world healthcare impact. Collaboration with leaders in medicine, technology, and research. Chance to help shape the adoption of advanced AI in clinical environments.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

About the PositionPosition Overview:TransPerfect is on the lookout for a dynamic and experienced Marketing Lead to join our Life Sciences division. This pivotal role involves partnering strategically with the Life Sciences Marketing Program Manager to enhance our digital marketing initiatives, oversee content creation, and spearhead lead generation efforts within our life sciences digital marketing framework.The successful candidate will be a proactive and results-oriented marketer with over 5 years of experience in executing and refining digital marketing campaigns, crafting engaging content, and collaborating with cross-functional teams to generate leads and achieve measurable business outcomes. This is a highly collaborative position that will be instrumental in executing campaigns and influencing our digital strategy—leading performance evaluations, synchronizing with various teams, and championing scalable, data-driven marketing programs. You will take an active role in developing comprehensive campaigns that demonstrate the value of TransPerfect Life Sciences solutions to diverse audiences across multiple use cases.Key Responsibilities:Ownership of Digital ProgramsWork closely with the Life Sciences Marketing Program Manager to craft and implement the digital marketing strategy and content for the life sciences sector.Take charge of essential workflows related to campaign planning, content development, SEO, lead generation, funnel optimization, and performance analytics.Serve as the primary contact for digital performance evaluations and contribute to the analysis of program KPIs.Campaign Evaluation & InsightsFacilitate quarterly marketing performance reviews to analyze successful campaigns, messaging, and channel effectiveness.Identify effective strategies to scale and collaborate with the Life Sciences Marketing Program Manager to address underperforming assets or processes.Engage cross-functionally to resolve campaign obstacles, audience pain points, and departmental misalignments.SEO & Website OptimizationLead initiatives to enhance domain authority and organic search visibility through strategic content development, backlinking, public relations coordination, and technical SEO enhancements.Partner with the Life Sciences Marketing Program Manager to devise long-term content strategies that align with keyword clusters and semantic search trends.Collaborate with web and digital marketing teams to ensure optimal site performance and user experience.

About the JobTransPerfect’s Marketing & Communications team is in search of a dynamic and innovative Marketing Lead to enhance our Life Sciences division. In this pivotal role, you will collaborate closely with the Life Sciences Marketing Program Manager to craft and implement robust digital marketing strategies, spearhead content creation, and drive lead generation initiatives across our life sciences digital platforms.We are looking for a proactive and results-oriented marketer with over 5 years of experience in executing and optimizing digital campaigns. You should have a knack for developing engaging content and working seamlessly with cross-functional teams to generate leads and achieve measurable business outcomes. This collaborative role will allow you to execute impactful campaigns and influence our digital strategy by leading performance reviews, aligning with various departments, and advocating for scalable, data-driven programs. You will play a hands-on role in creating comprehensive campaigns that illustrate the value of TransPerfect Life Sciences solutions to diverse personas across numerous use cases.Primary Responsibilities Include:Digital Program OwnershipWork alongside the Life Sciences Marketing Program Manager to define and propel the life sciences digital strategy and content.Manage key initiatives within campaign planning, content execution, SEO, lead generation, funnel optimization, and performance reporting.Serve as the primary contact for digital performance assessments and contribute to the analysis of program KPIs.Campaign Performance & RetrospectivesFacilitate quarterly marketing performance reviews, focusing on campaigns, messaging, and channels that yield results.Identify successful tactics for scaling and collaborate with the Life Sciences Marketing Program Manager to revise underperforming assets or processes.Engage cross-functionally to resolve campaign bottlenecks, audience friction points, and departmental misalignments.SEO & Website StrategyLead initiatives to enhance domain authority and organic search visibility through strategic content, backlinks, public relations coordination, and technical SEO enhancements.Work with the Life Sciences Marketing Program Manager to formulate long-term content strategies that align with keyword clusters and semantic search.Partner with web and digital marketing teams to ensure optimal site performance and user experience.

Since its inception in 2015, Mejuri has revolutionized the perception of fine jewelry in today's modern landscape—transforming it from a mere gift into a personal expression of individuality.Founded by the visionary third-generation jeweler Noura Sakkijha, Mejuri operates on a straightforward principle: fine jewelry should be an everyday indulgence, free from the constraints of special occasions and guilt. It's about honoring yourself—your style, your life, your everyday moments.Mejuri engages with customers through various platforms—online, via app, and through an expanding global presence with over 58 stores worldwide. The brand is equally dedicated to ethical practices, responsible sourcing, and philanthropic efforts that align with our core values and long-term vision.The Role:The Floor Lead is a crucial member of our store leadership team, contributing to the store's success by maintaining exceptional customer service standards, fostering team development, and ensuring the smooth execution of daily operations. As a key presence on the sales floor, the Floor Lead demonstrates exceptional interpersonal skills and consistently reflects Mejuri’s core values. A natural motivator and collaborative team player, they uplift the team with a positive attitude, creating an engaging and dynamic atmosphere for both staff and customers.Retail leaders at Mejuri are engaging, adaptable, creative, and driven. Join us in redefining luxury—one customer, one team member, and one extraordinary experience at a time.Customer Responsibilities:STACK: Lead by example and validate the quality of the in-store customer experience by effectively communicating, training, and upholding team expectations based on Mejuri’s Steps of Selling.STACK Leadership: Maximize results and achieve Key Performance Indicators (KPIs) by enhancing both personal performance and team engagement.Services: Ensure a positive customer experience and promote service offerings, including piercing, engraving, and other services.KPIs: OPH, NPS (85%Operational Duties:Inventory: Participate in the execution of monthly inventory and cycle counts as needed, ensuring teams are well-equipped to meet customer demands.

Title: Java LeadLocation: Philadelphia, PADuration: 6-12 monthsRole:Deliver design based on the existing architecture.Transform user stories into technical designs and collaborate with the offshore team to address these requirements.Estimate story points and assess the velocity of the offshore team.Ensure compliance with processes, including QA gateways such as code reviews and testing for offshore deliverables.Engage actively in Agile meetings.

Skills:• Proven expertise in overseeing the construction and enhancement of diverse infrastructure across various networks, including physical, virtual, private cloud, and AWS.• Proficient in managing the complete environment delivery process, integrating a range of technology components such as JBoss, WAS, Webseal, IIS, Windows, Datastage, and Mainframe.• Strong background in handling environment requests, prioritization, and allocation amidst multiple competing projects.• Skilled in the management of code deployment processes across different environments.• Ability to collaborate effectively with a variety of stakeholders, including project managers, technical developers, infrastructure engineers, and vendors.• Experience leading Scrum calls within Agile frameworks, preferably utilizing the Rally tool.Responsibilities:• Gain a thorough understanding of release management, change management, and infrastructure processes.• Familiarity with the application landscape of the group and ensuring appropriate setups across environments (DEV, QA, UAT, PROD).• Plan and reserve environments by monitoring various ongoing initiatives and understanding their requirements.• Develop plans for the establishment of new infrastructure or environments as necessitated.• Collaborate with different stakeholders to resolve environment dependencies.• Identify and address infrastructure gaps across different environments for the same solution and strategize to bridge these gaps.• Communicate with stakeholders during environment outages, assess the impact, and devise mitigation plans in collaboration with relevant parties to minimize disruption to project releases.

OverviewJoin TransPerfect as the Product Marketing Lead for our renowned GlobalLink platform. In this pivotal role, you will spearhead the strategic direction, positioning, and market success of our premier localization and content automation technologies. You will craft compelling messaging for the entire GlobalLink portfolio, guide and mentor a talented team of product marketers, and act as the crucial link between product development, sales, and marketing efforts.This hands-on leadership position requires a balance of strategic vision and execution. You will oversee campaign performance, implement scalable systems to enhance product marketing effectiveness, and ensure that our initiatives resonate with our audience.Key ResponsibilitiesStrategic LeadershipDevelop and refine the core messaging and positioning for the GlobalLink platform and its products.Create best practices, templates, and frameworks for effective product storytelling, campaign planning, and go-to-market strategies.Act as the strategic advisor for product marketing to cross-functional teams and executive leadership.Shape product roadmaps with competitive insights, customer feedback, and thorough market research.Platform and Campaign OwnershipLead the go-to-market strategies for significant GlobalLink launches and initiatives.Collaborate with sales, product, and marketing teams to align campaign objectives and execution plans.Manage and optimize platform-wide campaigns to meet performance targets and drive pipeline growth.Work with demand generation to create campaign inputs, segmentation strategies, and measurement frameworks.Messaging, Content, and EnablementConvert technical product capabilities into engaging messaging that resonates with diverse buyers.Develop and manage sales enablement resources, including presentations, one-pagers, FAQs, ROI calculators, and competitive analysis tools.Maintain messaging consistency across digital platforms, sales interactions, and marketing materials.Align content with specific buyer personas, search intent, and various stages of the buyer journey.Market Intelligence and DifferentiationPerform market research, develop buyer personas, and conduct competitive analysis to uncover new positioning and growth opportunities.Stay informed on competitive trends and market dynamics.

Join tsmg as an Operations Team Lead, where you will play a pivotal role in supervising daily operational activities and offering essential guidance to our Drivers. In this dynamic position, you will report directly to the Country Manager, ensuring our team's efficiency and success. Embrace this opportunity to lead and innovate in a fast-paced environment.

At Pareto Health, we are dedicated to achieving collective greatness. Our mission is to revolutionize employee health benefits for the betterment of all. We are a unified team, passionately striving to transform how businesses manage their health benefits.Founded in 2011, Pareto Health was established to assist small and medium-sized enterprises in combating the escalating costs of employee health benefits. We pioneered innovative financing solutions that mitigate the risks associated with self-insurance while providing substantial savings. Our commitment to excellence is reinforced by a growing network of partners and exceptional cost control strategies.Our success is not solely measured by financial gains; it is also defined by the positive impact we create, ensuring that every client and their employees have access to effective and affordable healthcare for years to come.Please be advised that Pareto Health does not offer employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship now or in the future.Position Summary:The Underwriting Team Lead will oversee, mentor, and develop a dedicated team of underwriters while actively engaging in complex casework. This position acts as a liaison between individual contributors and underwriting leadership, ensuring consistent execution, well-managed workloads, sound underwriting judgment, and effective collaboration with Sales, Customer Management, Carrier Management, and Underwriting Operations.The Team Lead will enhance performance through real-time case oversight, escalations, quality assurance, and the professional growth of team members, also contributing to high-impact and unique underwriting scenarios.Key Responsibilities:Team Leadership & Case ManagementSupervise daily underwriting operations for a designated team, ensuring prompt case completion and equitable workload distribution.Track case progress, turnaround times, and task assignments using Salesforce and underwriting tools.

Join our team at AECOM as a Deputy Quality Lead, where you will play a pivotal role in ensuring that our projects meet the highest standards of quality and excellence. In this position, you will be responsible for overseeing quality assurance processes, implementing best practices, and collaborating with cross-functional teams to drive continuous improvement.

Join AECOM as a Transportation Technical Lead II in Philadelphia, where you will play a pivotal role in leading transportation projects that shape the future of our urban landscapes. Your expertise will guide our team in delivering innovative solutions that meet client needs and optimize transportation systems.

About Us:At Perpay, we are proud to be a certified B Corp and the leading growth-stage startup in Philadelphia committed to enhancing the financial well-being of everyday Americans. Over the past decade, we have achieved a strong product-market fit and a profitable operating model through our diverse range of offerings, establishing ourselves as the premier financial partner for consumers with subprime credit.With a community of over 500,000 customers utilizing more than $1 billion in spending power, we are at an exciting juncture, scaling our operations and launching new products to deepen our impact. We invite enthusiastic individuals to join us on this transformative journey.Our esteemed venture partners include First Round Capital and L Catterton.Innovative products that drive our mission:Perpay Marketplace: Merges interest-free payments with modern e-commerce to lower ownership costs and encourage responsible repayment.Perpay+: Utilizes Marketplace repayment history to assist members in tracking and enhancing their credit scores with all three credit bureaus.Perpay Credit Card: Expands access to the benefits of a World Mastercard by eliminating traditional barriers like high security deposits and low approval rates.Our team thrives on collaboration, working from our inviting center-city Philadelphia office that offers stunning river views and supports rapid product development, strong relationships, and career advancement. The positive energy from our collective achievements is palpable. While we primarily work in-office, we offer reasonable flexibility for personal matters, such as caring for sick children or running urgent errands, and we coordinate official remote weeks around significant holidays. If you are driven by a meaningful mission, value collaboration, equity, and enjoy generous benefits, Perpay is the ideal place for you in Philadelphia.