Digital Account Manager - Elevate Client Experiences

About TransPerfect TransPerfect stands as a leader in language and business services, supporting organizations as they expand across international markets. The company offers a wide range of solutions, including translation, multicultural marketing, website globalization, legal support, and custom technology services. These resources help clients compete and…

About TransPerfect TransPerfect helps businesses succeed in international markets. The company delivers a wide range of language and business support services, including translation, multicultural marketing, website globalization, legal support, and technology solutions tailored for diverse client needs. Role Overview The Digital Account Manager joins the Client Services Department in Philadelphia. This role centers on acquiring, retaining, and growing client accounts through attentive service and strategic support. Building strong client relationships and ensuring clear, consistent communication are at the core of the position. What You Will Do Plan and execute international digital marketing campaigns for clients. Offer strategic guidance to clients and internal teams, ensuring complex digital marketing concepts are explained clearly. Manage multiple global stakeholders and production teams, balancing quality, profitability, and performance. Use hands-on experience in digital marketing project delivery to strengthen account management and strategy. What We Look For Strong understanding of digital marketing principles and campaign execution. Excellent organizational and time management skills. Ability to communicate complex ideas simply and effectively to clients and colleagues. Experience managing diverse teams and stakeholders across different regions. Focus on quality, client growth, and profitability.

Join our dynamic team at Sonsoft Inc. as an Adobe Experience Manager Specialist in Philadelphia. We are seeking a talented and innovative individual with a passion for digital experience management. In this role, you will be instrumental in implementing and managing Adobe Experience Manager (AEM) solutions, ensuring optimal performance and user experience.

We are seeking a dynamic and results-driven Account Director to join our growing team at klick1 in Philadelphia. In this pivotal role, you will lead client relationships, drive strategic initiatives, and oversee project execution to achieve outstanding results. You will be responsible for managing key accounts, ensuring client satisfaction, and identifying growth opportunities through innovative solutions.

Join our dynamic team at Sons of Soft Inc. as an Adobe Experience Manager Specialist. In this exciting role, you will leverage your skills to enhance user experiences and drive engagement using Adobe's powerful platform. If you are passionate about digital marketing and have a knack for creating exceptional content management solutions, we want to hear from you!

Join Sonsoft Inc. as an Adobe Experience Manager Analyst, where you'll leverage your expertise in digital experience platforms to optimize and enhance client solutions. This role is ideal for a proactive individual who thrives in a dynamic environment and is passionate about utilizing Adobe Experience Manager to drive results.

Join our dynamic team at Sonsoft Inc. as an Adobe Experience Manager Analyst, where you'll play a crucial role in enhancing our digital marketing strategies. This position offers an exciting opportunity to leverage your skills in Adobe Experience Manager (AEM) while collaborating with cross-functional teams to optimize user experiences.

Job OverviewAs a Customer Experience Specialist at PulseMediaNL, you will serve as the vital link between our customers and the company. Your main goal will be to ensure that each interaction embodies our dedication to exceptional service, responsiveness, and overall customer happiness. You'll assist customers at every step of their journey, addressing questions, offering advice, and maximizing their engagement with our offerings.This position is perfect for individuals who possess empathy, a solutions-driven mindset, and excel in a dynamic, digital space.Key ResponsibilitiesCustomer Interaction & CommunicationPromptly address customer inquiries through email, chat, and phone, maintaining professionalism throughout.Provide clear and accurate information regarding our products and services.Ensure that every customer interaction is positive and constructive.Problem Solving & ResolutionInvestigate and resolve issues efficiently, escalating to the appropriate teams as needed.Take ownership of customer issues from initial contact through to resolution.Follow up with customers to confirm resolution satisfaction.Enhancing Customer ExperienceIdentify recurring issues and share insights to aid internal teams.Contribute to improving customer service processes and the overall customer journey.Maintain accurate records of customer interactions in our internal systems.Team CollaborationCollaborate with Sales, Operations, and Product teams to meet customer needs effectively.Support internal initiatives aimed at boosting customer satisfaction and retention.

Join our vibrant team at Pareto Captive Services LLC as an Account Manager, where you will play a pivotal role in managing client relationships and delivering exceptional service. This position requires a proactive individual who thrives in a fast-paced environment and is committed to driving client satisfaction.

Role overview Inizioevoke is seeking a Senior Account Executive based in either New York, NY or Philadelphia, PA. This position centers on supporting client success and deepening partnerships. The Senior Account Executive is responsible for developing and carrying out strategic account plans that align with each client’s goals. What you will do Build and maintain strong relationships with clients Create and implement account strategies to help clients reach their objectives Analyze market trends and client needs to recommend solutions that fit each situation Support client satisfaction and help drive account growth

About Abby CareAt Abby Care, we are dedicated to addressing one of the most significant and unresolved challenges of our era: family caregiving. With over 50 million Americans serving as unpaid family caregivers, our mission is clear: to provide training and employment opportunities for these caregivers, enabling them to receive compensation for the essential care they provide at home.We are in the process of creating a technology-driven, family-centered care platform that efficiently delivers care, enhances health outcomes, and offers an exceptional experience across the nation.As we expand our mission, we are actively seeking passionate individuals to join our team. Abby Care collaborates with prominent insurance providers, healthcare organizations, and community entities, bolstered by leading, mission-focused venture capitalists to empower families nationwide. The RoleWe are looking for a dynamic and compassionate individual to fill the position of Care Experience Manager. Reporting to the General Manager of Pennsylvania, this Full-Time Hybrid role is based in Philadelphia, PA. In this capacity, you will lead and develop a team of Family Associates and Coordinators, ensuring that every interaction exemplifies excellence, empathy, and meaningful impact. You will be responsible for shaping systems, scaling support processes, and driving measurable outcomes to support families facing intricate healthcare challenges.

Join CapTech Consulting as a User Experience Architect, where you will play a pivotal role in designing intuitive and engaging user experiences. You will collaborate with cross-functional teams to shape digital products that meet user needs and drive business success.

As a Client Growth Manager at Barnes & Noble, Inc., you will play a pivotal role in driving the expansion of our client base and fostering long-term relationships with our customers. Your primary responsibility will involve strategizing and executing initiatives that enhance client engagement and retention.The ideal candidate will possess a deep understanding of customer needs, market trends, and the ability to develop innovative solutions that align with our business objectives. This position offers an exciting opportunity to contribute to the growth of a well-respected brand in the retail and publishing sector.

Role overview Informagroup PLC seeks a Corporate Account Manager based in Philadelphia. This role centers on managing key client accounts, ensuring consistent service, and fostering strong business relationships over time. Collaboration with colleagues is a regular part of the job. The Corporate Account Manager works with the team to develop tailored solutions for each client, aiming to meet their needs while supporting the company's growth goals. What you will do Oversee important client accounts and maintain regular communication Deliver dependable service to clients Build and strengthen long-term business relationships Work with team members to design client-specific solutions Location This position is based in Philadelphia.

We are seeking a skilled and dedicated Adobe Experience Manager (AEM) Developer to join our dynamic team at Sonsoft Inc. in Philadelphia. In this exciting role, you will leverage your expertise in AEM to develop, implement, and maintain high-quality digital solutions that enhance user experience and drive business success.

Join our dynamic team at Sonsoft Inc. as an Adobe Experience Manager (AEM) Developer. In this exciting role, you will be responsible for developing and implementing solutions that enhance our clients' digital experiences using AEM. You will collaborate with cross-functional teams to deliver high-quality, user-focused products that meet business objectives.

The Key Account Director plays a pivotal role in managing and cultivating relationships with Customized Energy Solutions' (CES) most strategic clients. This position entails acting as a trusted advisor, ensuring exceptional client satisfaction while enhancing revenue through contract renewals, upselling, and expanding business lines. The ideal candidate will possess a robust blend of relationship management, strategic account planning, and sales execution skills.Key ResponsibilitiesAct as the primary relationship manager for designated key accounts, fostering trusted, long-term partnerships.Formulate and implement strategic account plans aimed at achieving revenue growth, retention, and expansion objectives.Proactively manage renewals by engaging clients well in advance of contract expiration.Identify avenues for upselling CES's existing solutions and increase adoption across various business lines.Collaborate with internal teams (operations, product, regulatory, and support) to guarantee client satisfaction and deliver substantial value.Maintain in-depth knowledge of CES service offerings, energy markets, and client business goals.Utilize CRM and reporting tools to monitor account health, engagement, and growth opportunities.Champion clients' needs within CES, ensuring their feedback shapes business strategy.Represent CES at industry events, conferences, and client meetings as a trusted partner.

Accounting Advisory ManagerAs a Manager at CFGI, you will collaborate closely with senior executives from Fortune 500 companies, mid-sized organizations, and innovative start-ups. In this pivotal role, you will lead project teams and engage with clients and their Big 4 auditors across various aspects of engagements, including drafting reports, cultivating and managing client relationships, and driving business development initiatives.Embrace your career journey at CFGI:• Gain exposure to diverse industries and projects.• Make a significant impact on your clients' businesses.• Oversee projects from inception to completion.• Build your expertise through direct client interaction in a client-centric role.• Experience continuous challenges and learning in a collaborative environment with top-tier professionals.• Enjoy flexibility in work locations (office, remote, or client site depending on the engagement).• Chart your own career path.• Find joy in what you do!Your role will involve:• Collaborating with clients' senior management to address complex accounting challenges and prepare effective solutions.

At ParetoHealth, we are committed to advancing the greater good. Our mission centers around achieving collective greatness, and our team operates as a unified force dedicated to revolutionizing employee health benefits.Founded in 2011, our aim is to assist small and medium-sized enterprises in combating the escalating costs of employee health benefits. We have pioneered financing innovations that mitigate the risks associated with self-insurance while delivering substantial savings. Our commitment to excellence continues through an expanding network of partners and top-tier cost control solutions.However, our definition of success transcends mere financial metrics; we gauge our impact by the assurance that each client and their employees can rely on effective, affordable healthcare for years to come.Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now and in the future.Position Overview:The Implementation Manager is responsible for leading the onboarding process for new Employers and Consultant partners, ensuring a seamless, organized, and user-friendly implementation into the ParetoHealth community. This role encompasses every phase from initiation to completion—managing timelines, coordinating details meticulously, anticipating potential challenges and risks proactively, and providing an outstanding experience that fosters confidence and long-term satisfaction.Reporting to the Manager, Implementation Delivery, this individual will independently handle multiple concurrent implementations within a dynamic, fast-paced environment. The Implementation Manager is integral to enhancing the quality of onboarding by executing tasks effectively, adapting to changes, and identifying areas for improvement. Their efforts cultivate enduring, valued relationships for both Employers and Consultants.Key Responsibilities:Oversee and manage implementations from start to finish, ensuring all deliverables are met accurately, efficiently, and timely.

Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics, and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement, and drive personalization at scale from a single platform. With its headquarters in Amsterdam and offices across the Americas, Europe, and Asia Pacific, Piano serves a global clientele that includes prominent names such as Air France, the BBC, Kirin Holdings, Jaguar Land Rover, LinkedIn, and The Wall Street Journal. Recognized by the World Economic Forum, Red Herring, Inc., and Deloitte as one of the fastest-growing and most innovative technology companies worldwide, Piano is committed to delivering excellence and innovation. For more information, visit piano.io.Position OverviewWe are seeking a dynamic Key Account Manager to enhance our client engagement in the UK region. The successful candidate will be responsible for delivering exceptional value to a portfolio of clients through day-to-day support aimed at increasing customer satisfaction and loyalty by optimizing the use of our solutions. Key responsibilities include:Act as the primary point of contact for assigned accounts, developing a deep understanding of client needs to ensure optimal service;Foster strong, long-term relationships with clients to drive retention and revenue growth;Identify client needs while aligning with Piano’s business goals;Maximize ongoing value for clients, deepening relationships to enhance profitability for the business;Identify, negotiate, and close up-selling, renewals, and business opportunities, while leading cross-selling efforts;Lead presentations in client meetings, including steering committees, to share company updates, feature releases, and strategies for maximizing solution usage;Monitor client performance on the platform to discover new business opportunities for ongoing value delivery and expansion;Serve as a secondary contact for inquiries and bug fix requests, collaborating with technical engineering and Client Success Management teams to provide solutions;Manage high-impact requests or escalations to ensure timely service delivery;Communicate effectively across functions, reporting on initiative progress and client activities with a focus on identifying product development and other opportunities;Maintain and update the CS CRM for timely and accurate data capture to facilitate proactive account management.