Client Support Team Lead at Payabli | Phoenix

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

We are seeking a dedicated and enthusiastic Client Service Associate to join our team at alphabeinsightinc. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibilities will include addressing client inquiries, assisting with service-related issues, and ensuring a smooth and satisfactory experience for our customers.As a Client Service Associate, you will have the opportunity to work in a dynamic environment, where your contributions will directly impact client satisfaction and retention. If you are passionate about customer service and eager to grow your career in a supportive and innovative company, we want to hear from you!

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

Join Opendoor, a leading online real estate platform, as a Senior Accounts Payable Specialist. In this vital role, you will manage accounts payable processes, ensuring timely and accurate payments while enhancing operational efficiency. You will collaborate with various departments to maintain excellent vendor relationships and support our financial reporting needs.

At Semperis, we strive to be a Force for Good, starting with creating an exceptional workplace. We recognize that when individuals feel appreciated, supported, and empowered, they perform at their best. Our commitment is to foster an employee experience grounded in purpose, growth, and balance. Semperis has earned accolades as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, recognized as a DUNS 100 Top Startup to Work For, and acknowledged as a multi-year winner of the Inc. Best Workplace award.About the RoleWe are seeking a FedRAMP DevOps Team Lead to take charge of the deployment, orchestration, and secure operations of our FedRAMP-authorized identity and security products. This role is a blend of hands-on architecture and leadership, mentoring, and developing a team operating in a highly regulated federal environment.U.S. citizenship is required, and we are considering candidates located in:Phoenix, AZWashington, D.C.Hoboken, NJDallas, TXKey ResponsibilitiesLead and enhance build/release pipelines and GitOps workflows across the FedRAMP boundary.Provide daily guidance, coaching, and performance management for DevOps engineers.Design and operate Azure Government Cloud infrastructure using Terraform/Terragrunt.Manage AKS clusters with Istio, secure networking, WAF configurations, and Zero Trust models (PIM/RBAC).Ensure compliant CI/CD pipelines, automation scripts, and documentation aligned with FedRAMP controls.Oversee observability systems (Open Telemetry, Azure Monitor, Prometheus/Grafana) and maintain SLAs, SLOs, and reliability practices.Manage logging, audit trails, and data indexing using OpenSearch per FedRAMP requirements.

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Job OverviewJoin PulseMediaNL as a Customer Service Representative, where you will serve as the vital link between our customers and our services. Your role will be pivotal in upholding our standards of quality, responsiveness, and customer satisfaction. You will assist customers throughout their journey, addressing inquiries, offering guidance, and ensuring they maximize the value of our services.This position is perfect for an empathetic individual who is solution-focused and excels in a fast-paced, digital environment.Your ResponsibilitiesCustomer Support & CommunicationAddress customer inquiries through email, chat, and phone promptly and professionally.Deliver accurate information regarding our products, services, and processes.Ensure each interaction fosters a positive and supportive customer experience.Issue ResolutionInvestigate and resolve customer issues efficiently, escalating when necessary.Take ownership of customer concerns from initial contact to resolution.Follow up with customers to ensure their satisfaction and closure.Customer Experience & ImprovementIdentify recurring issues and relay insights to internal teams.Contribute to the enhancement of support processes and customer journeys.Maintain detailed and accurate records of customer interactions in our internal systems.CollaborationCollaborate with Sales, Operations, and Product teams to meet customer needs.Support internal initiatives aimed at boosting customer satisfaction and retention.

Opendoor Labs Inc. is seeking an Accounts Payable Specialist in Phoenix, Arizona. This position plays a key part in the company's financial operations, focusing on accurate invoice processing, vendor management, and timely payments. Collaboration with other teams is essential to keep workflows running smoothly and to support Opendoor's ongoing growth. Main responsibilities Process a high volume of invoices with accuracy, adhering to company policies. Match purchase orders to invoices and resolve discrepancies with vendors or internal teams. Prepare and execute electronic payments and check runs as scheduled. Reconcile vendor statements and promptly address any issues. Maintain detailed vendor records and communicate payment status or inquiries to vendors. Assist with month-end and year-end closing tasks related to accounts payable. Provide necessary documentation and information for both internal and external audits. Identify and suggest improvements to accounts payable processes for better efficiency and accuracy. Collaborate with purchasing, finance, and other departments to streamline AP operations. Ensure compliance with all company financial policies, procedures, and internal controls. Collaboration and process improvement This role works closely with purchasing, finance, and other teams to enhance accounts payable operations. There is a focus on continuous improvement and maintaining clear communication with vendors and internal partners.

Brillio is a leading partner for numerous Fortune 1000 companies aiming to transform challenges into competitive advantages through innovative digital adoption. Supported by Bain Capital private equity and Orogen Group, Brillio has achieved a remarkable growth rate of nearly 60% year-over-year since our establishment in 2014, making us one of the fastest-growing digital technology service providers. We empower clients to leverage the transformative capabilities of technology's four superpowers: cloud computing, the Internet of Things (IoT), artificial intelligence (AI), and mobility. Our expertise encompasses Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering, enabling clients to innovate swiftly for growth, develop digital products, create service platforms, and enhance data-driven performance. With delivery locations spanning the United States, Romania, Canada, Mexico, and India, our expanding global team of over 5,500 Brillians merges cutting-edge technology with design thinking to tackle intricate business challenges and foster competitive differentiation for our clients. Brillio has proudly been recognized as a ‘Great Place To Work’ in both 2021 and 2022. Discover more at www.Brillio.com. Role Overview:The Junior Client Partner position is a vital part of the Brillio Customer Success team for North America, tasked with supporting sales and business development strategies, as well as fostering executive relationships with one of our key clients in the Financial Services sector. In this capacity, the chosen candidate will play a pivotal role in driving customer experience and revenue growth. Responsibilities will include establishing and nurturing relationships at the CXO level and developing a long-term strategic partnership with the client. Given Brillio’s robust presence in the Financial Services sector and our entrepreneurial spirit, this role offers an exciting growth opportunity for the right individual to make substantial contributions to a rapidly expanding company within a dynamic field.

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

About Carvana Carvana aims to change how people buy cars. The company stands behind its vehicles, only selling cars that meet strict standards, vehicles the team would feel comfortable offering to their own families. Each car goes through a detailed process at one of several Reconditioning Centers across the country. This includes a full inspection, careful reconditioning, and professional photography before any listing appears on the Carvana website. Every vehicle must pass a 150-point Carvana Certified inspection to ensure it meets high mechanical and cosmetic standards. Our Mission Carvana is committed to making car buying straightforward and stress-free. The focus is on quality and transparency, with a promise to deliver only the best vehicles to customers. The team is growing and welcomes skilled people who want to help uphold this promise. Role Overview: Operations Lead The Operations Lead acts as a front-line supervisor at the Phoenix Inspection Center. This person manages and develops a team of hourly associates, working hands-on to meet production goals. The Operations Lead plays a key role in keeping daily operations on track and ensuring standards stay high. Please note: This position is not eligible for visa sponsorship.

Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, where you can buy, sell, and explore the items you cherish. Our mission is to transform e-commerce by merging community engagement, shopping, and entertainment into a unique experience tailored just for you. As a part of a remote co-located team, we thrive on innovation, firmly rooted in our core values. With operational hubs across the US, UK, Germany, Ireland, Poland, and Australia, we are collaboratively shaping the future of online marketplaces.From fashion and beauty to electronics and collectibles, including trading cards and comic books, our live auctions cater to diverse interests.And we’re just scratching the surface! Recognized as one of the fastest-growing marketplaces, we seek audacious, forward-thinking problem solvers in every functional area. Stay updated with Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while fostering connections through commerce. Your RoleAs the leader of the Customer Experience team, you will play a crucial role in enhancing user experiences through continuous process improvements, effective order management, and adept problem-solving. You will ensure our dedicated agents thoroughly investigate every customer inquiry, delivering optimal solutions while providing invaluable insights to the business. By leveraging these insights, you will collaborate across teams to address product or experience gaps that adversely affect our customers, striving to make Whatnot better every day. Additionally, you will oversee team productivity through performance metrics, guaranteeing our users receive prompt and high-quality service.Lead team performance, enhancing productivity, quality, and overall customer satisfaction.Mentor, motivate, and be accountable for the performance and culture of a team of customer service agents.Maintain deep knowledge of processes, products, and day-to-day operational projects.Ensure adherence to policies and operational guidelines.

Lead the Way in Customer Success!Are you passionate about forging meaningful, long-lasting connections with small business owners? As a Customer Success Lead at Townsquare Interactive, your mission will be to provide exceptional service that empowers clients to optimize their marketing investments. This role offers a unique chance to collaborate with clients, enhance the adoption of our innovative solutions, and demonstrate the tangible ROI of our platform while advancing your career in client success.Why Choose Townsquare Interactive?Our organization is dedicated to fostering the growth and success of small and medium-sized businesses. Our comprehensive business management platform streamlines customer engagement, while our digital marketing services—including website design, SEO, social media management, and reputation management—drive more customers to our clients. We alleviate the pressures of marketing, allowing business owners to focus on their core competencies.Our Key Advantages:Training & Development: From your first day, you will undergo top-tier training designed to position you as an expert in client success, onboarding, operations, and digital marketing solutions. Our development programs extend beyond initial training, equipping you with skills that ensure your long-term career success.Culture: We prioritize character, coachability, and accountability in our hiring process, fostering a collaborative, team-oriented environment where individuals genuinely support one another. Our strong cross-functional partnerships and shared accomplishments create an enjoyable workplace.Opportunity & Stability: With over a decade of experience, we maintain a growth-oriented mindset within a multi-million-dollar organization. As a subsidiary of publicly traded Townsquare Media, we provide the resources, stability, and long-term investment necessary for your career advancement.Impactful Solutions: Our dynamic digital marketing and business management solutions support over 20,000 small and mid-sized businesses in their growth journeys, allowing you to play a crucial role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, you are valued. Through volunteer events, Mission Mondays, and Volunteer Time Off, employees make significant community contributions while forging strong team bonds.

Join Opendoor as a Sourcing Lead, where you will drive the vision and strategy for sourcing top talent to help our company grow and succeed. In this pivotal role, you will lead a team of sourcing specialists and collaborate with hiring managers to identify and attract exceptional candidates.Your expertise in innovative sourcing techniques will play a key role in building a diverse pipeline of talent. You will utilize data-driven strategies and market insights to enhance our recruitment processes and ensure we are attracting the best candidates in the industry.

Are you an enthusiastic professional looking for a rewarding career that provides flexibility and opportunities for advancement? Your search ends here! This position allows you to work remotely, offering a flexible schedule that enables you to harmonize your personal and professional commitments while progressing in your career.Why You Should Apply:1. Work-Life Balance: Enjoy the freedom to work from the comfort of your home while adjusting your schedule to accommodate your lifestyle, ensuring you have time for what matters most.2. Supportive Community: Become part of a welcoming environment that prioritizes work-life balance and offers the support and flexibility necessary for your professional growth.3. Mentorship Opportunities: Benefit from guidance provided by seasoned leaders committed to your success, helping you to develop and excel in your role.Key Qualifications:• Strong commitment to delivering exceptional customer service.• Excellent communication and interpersonal skills.• Proven ability to lead and motivate teams to achieve remarkable results.• Aspiration for professional development while maintaining a healthy work-life balance.If you're ready to begin a rewarding career path that prioritizes flexibility, growth, and support, we encourage you to apply today! Seize this opportunity to work from home, enjoy a schedule that aligns with your lifestyle, and receive mentorship as you further your career in client service management.Don’t let this chance pass you by to balance your personal and professional goals. Apply now to take the next step towards a fulfilling career!*All interviews will be conducted via Zoom video conferencing.(Global Elite Empire Consultants is a third-party recruiter, not an insurance agency).

Founded in 2020 in the heart of Phoenix, Arizona, United Integrated Services Corp. (UIS) stands as a U.S. subsidiary of United Integrated Services Co., Ltd. in Taiwan, which has been a leader in engineering and construction since 1982. As a multidisciplinary firm, UIS specializes in providing fully integrated design-build services tailored for high-technology manufacturing facilities. Our extensive offerings encompass engineering design, high-tech factory planning, and meticulous on-time delivery of equipment and materials, ensuring that clean-room systems, HVAC, electrical systems, and tool hook-ups are executed with flawless coordination. Summary: As the Inventory Lead, you will play a crucial role in supporting the Inventory Manager and logistics team by overseeing the daily tracking and management of all UIS inventory located in our warehouses and on-site material storage yards. This position involves engaging in daily cycle counting, conducting inventory inspections, maintaining documentation, optimizing warehouse layouts, and tracking laydown materials.Your daily responsibilities will include data entry into our inventory management software (WASP), cycle counting, generating reports, and providing assistance to engineering teams.Essential Duties and Responsibilities: Include the following. Other duties may be assigned.Assist in managing the organization’s inventory operations, ensuring accurate documentation and reporting of stock levels.Document the receipt, storage, and distribution of construction materials and equipment.Analyze inventory data to accurately forecast future inventory needs.Conduct regular inventory audits to maintain precise records in the inventory management system.Address and resolve discrepancies in inventory levels.Adhere to safety protocols, operational guidelines, and company policies within warehouse and material storage settings.Monitor the inventory management software (WASP) for accuracy in inventory adjustments as materials are issued and received.Support the material preservation program, assisting with data processing, electronic database input, photo documentation uploads, and reporting.Perform other responsibilities as assigned.

Company OverviewAt Olsson, we are dedicated to engineering and designing innovative solutions that enhance the world around us. Our commitment to responsiveness, transparency, and results drives our focus on our people, our clients, and our organization.As a people-focused firm, our most valuable asset is our talented team. This fosters an environment where creativity thrives, empowering our employees to grow alongside the company. Our unique culture not only nurtures our workforce but also contributes positively to the communities we serve.Position Summary:Are you an experienced engineer eager to lead intricate design projects and enhance team proficiency? We are seeking a proactive professional willing to relocate to Phoenix, Arizona. In your role as Lead Engineer, you will manage high-level project designs and steer the technical direction of your area of expertise, delivering impactful, top-quality solutions that fulfill client requirements and surpass expectations.

Prefer to watch instead of read? Check out "Inside Modern Animal" for a glimpse into what makes Modern Animal unique. At Modern Animal, we are redefining veterinary care with a technology-driven approach and a strong commitment to our team. We are dedicated to creating a new standard in general practice veterinary care that prioritizes the well-being of both our practitioners and the pets they care for. Our veterinarians benefit from state-of-the-art tools, a supportive structure, and an environment that encourages a healthy work-life balance. What you can expect at Modern Animal: Welcoming, contemporary clinic environments designed for comfort and ease for both clients and pets. A 24/7 virtual care team providing an additional layer of support for your patients. A dedicated in-clinic support team that is actively involved in patient care. Structured schedules that allow you to focus on one flow per shift (exam, urgent, or procedure) and take breaks. Opportunities for personal and professional growth through mentorship, continuing education support, and clear career advancement paths. A growth-oriented organization that constantly evolves to enhance the workplace for everyone. Customizable onboarding and training tailored to your individual needs. An innovative in-house technology platform that minimizes administrative burdens and simplifies record-keeping. A vibrant, supportive, and blame-free culture composed of individuals committed to transforming veterinary medicine for the better. What does a Lead Veterinarian at Modern Animal do? Lead a team of veterinarians by exemplifying best practices in medical care. Mentor associate doctors in enhancing individual performance across various metrics such as client satisfaction, teamwork, medical quality, record keeping, and operational efficiency. Empower the care team to provide an exceptional client experience. Collaborate with the clinic manager to enhance overall clinic performance in terms of medical quality, client experience, and employee engagement while fostering a culture of continuous learning and development.

Alphabe Insight Inc seeks a Customer Service Specialist based in Phoenix. This position acts as the primary contact for clients, responding to questions and providing support to address their needs. Role overview As a Customer Service Specialist, the main focus is on assisting clients and ensuring their concerns are resolved promptly. The role requires clear communication and a helpful approach in every interaction. What you will do Respond to client inquiries and provide accurate information Offer support to resolve customer issues or concerns Maintain a positive and professional attitude during all interactions Requirements Strong communication skills Effective problem-solving abilities Commitment to building customer satisfaction

Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.