Customer Experience Team Lead at Whatnot | Phoenix, AZ

🚀 Embrace the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform in North America and Europe, where you can buy, sell, and explore the items you cherish. Our mission is to transform e-commerce by merging community engagement, shopping, and entertainment into a unique experience tailored just for you. As a part of a remote c…

Be a Part of the Evolving Commerce Landscape with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to enabling users to buy, sell, and discover beloved items. We are reshaping the e-commerce experience by merging community, shopping, and entertainment into a unique platform tailored for you. As a fully remote team with hubs in the US, UK, Germany, Ireland, and Poland, we are driven by innovation and guided by our core values. Together, we are crafting the future of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to diverse interests and passions.As one of the fastest-growing marketplaces, we seek innovative, proactive problem-solvers across all areas. Keep up with the latest updates from Whatnot on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses, fostering connections through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play a key role in ensuring an exceptional user experience through process enhancements, order oversight, and effective problem resolution. Your mission will be to ensure that customers receive their orders promptly and to rectify any issues that may arise.Engage with buyers and sellers with a customer-centric approach, fostering a positive experience.Address all customer inquiries related to payments, orders, shipments, and general questions with exceptional quality and efficiency.Develop expertise in Whatnot’s products, processes, and systems to deliver favorable results for our users.Collaborate with various departments to troubleshoot, investigate, and resolve outstanding inquiries.Proactively identify opportunities to reduce repeat queries and enhance the overall customer experience.We offer the flexibility to work remotely or from one of our global office locations, and we value in-person collaboration for strategic planning, problem-solving, and team bonding. Candidates must reside within the US.

Join Whatnot as a Customer Experience Agent specializing in high-value items. In this role, you will be the first point of contact for our premium customers, ensuring they receive exceptional service. You will assist with inquiries, resolve issues, and enhance customer satisfaction through effective communication and problem-solving skills.Our ideal candidate is passionate about providing top-notch customer service and has a keen interest in high-value collectibles. This position requires a proactive approach to customer interactions, paired with the ability to understand and address the unique needs of our clientele.

Step into the Future of Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, where you can buy, sell, and explore the items you cherish. We are revolutionizing e-commerce by intertwining community, shopping, and entertainment into a unique platform tailored just for you. As a remote co-located team, we thrive on innovation, guided by our core values. With operational hubs spanning the US, UK, Germany, Ireland, and Poland, we're collaboratively crafting the future of online marketplaces.From fashion and beauty to electronics and collectibles like trading cards and comic books, our live auctions cater to diverse interests.And this is just the beginning! As one of the fastest growing marketplaces, we seek innovative and forward-thinking problem solvers across all sectors. Stay updated with the latest from Whatnot by checking our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play an essential role in ensuring an exceptional user experience through process enhancements, order management, and effective problem-solving. Your mission will be to guarantee that our customers receive their orders promptly, and should any issues arise, you will be dedicated to rectifying them swiftly and efficiently.Engage with buyers and sellers with a customer-first mindset, ensuring a delightful experience.Address and resolve all customer inquiries regarding payments, orders, shipments, and general questions with high-quality responses in a timely manner.Become proficient in Whatnot’s products, processes, and systems to drive favorable outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve outstanding inquiries.Identify opportunities to reduce repetitive contacts and enhance the overall customer experience.We provide flexible work-from-home options or the opportunity to work from one of our global office hubs. We value in-person interactions for planning, problem-solving, and building connections. Candidates in this role must reside in...

Be a Part of the E-Commerce Revolution with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, offering a unique space to buy, sell, and explore your favorite items. We are transforming the e-commerce landscape by merging community engagement, shopping, and entertainment into a vibrant marketplace tailored just for you. Our remote, co-located team thrives on innovation, grounded in our core values. With operations across the US, UK, Germany, Ireland, and Poland, we are collaboratively shaping the future of online marketplaces.From fashion to electronics, collectibles to live plants, our live auctions cater to all interests, ensuring everyone finds something they love.As one of the fastest-growing marketplaces, we seek innovative and proactive problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while fostering community through commerce. Role OverviewAs part of the Customer Experience team, you will play a key role in enhancing user satisfaction through effective order management, thoughtful problem resolution, and a commitment to continuous improvement. In this dynamic position, you will gain firsthand experience addressing real user needs while understanding the daily operations of a fast-growing company. As a Customer Experience Agent, you'll ensure customers receive their orders seamlessly, and when challenges arise, you'll take the initiative to make things right. This role is an excellent entry point for honing your problem-solving abilities, grasping product scalability, and advancing your career in a rapidly evolving marketplace.In this impactful position, you will:Engage with buyers and sellers with a customer-centric approach, ensuring an exceptional experienceAddress all customer inquiries related to payments, orders, shipments, and general questions with high quality and promptnessBecome well-versed in Whatnot’s products, processes, and systems to facilitate positive outcomes for customersCollaborate with various departments to troubleshoot, research, and resolve outstanding queries

Embrace the Future of Commerce with Whatnot!Whatnot is the leading live shopping platform in North America and Europe, dedicated to helping you buy, sell, and discover the items you cherish. We're revolutionizing e-commerce by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, we are driven by innovation and grounded in our core values. With operational hubs across the US, UK, Germany, Ireland, and Poland, we are shaping the future of online marketplaces together.From fashion and beauty to electronics and collectibles such as trading cards and comic books, our live auctions offer something for everyone.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, forward-thinking problem solvers across all functional areas. Stay updated with the latest Whatnot news on our news and engineering blogs and join us in empowering individuals to transform their passions into businesses while bringing communities together through commerce. Role OverviewAs a member of the Customer Experience team, you will play a crucial role in delivering exceptional user experiences through effective order management, insightful problem-solving, and ongoing improvement initiatives. This position will provide you with valuable exposure to real user needs and insights into the daily operations of a rapidly growing company. As a Customer Experience Agent, your mission will be to guarantee that customers receive their orders promptly and efficiently. When challenges arise, you will be at the forefront, ensuring resolution. This role is an excellent starting point for developing strong problem-solving abilities, understanding product scalability, and advancing your career in a dynamic marketplace environment.This is a high-impact position where your contributions will significantly enhance our users' experiences:Engage with buyers and sellers with a customer-first approach, ensuring a memorable experience.Resolve customer inquiries regarding payments, orders, shipments, and general questions with excellence and efficiency.Become adept in Whatnot’s products, processes, and systems to drive positive outcomes for our users.Collaborate with various departments to troubleshoot, research, and resolve open questions.Continuously seek opportunities for process improvement and contribute to team goals.

Join Whatnot as a Customer Experience Agent specializing in high-value items. In this pivotal role, you will provide exceptional support to our customers, ensuring their experience with our premium products is seamless and enjoyable. You will engage with customers through various channels, addressing their inquiries and resolving issues with empathy and professionalism.We are looking for someone who is passionate about delivering outstanding customer service and has a strong attention to detail. Your ability to communicate effectively and your commitment to customer satisfaction will help us maintain our reputation as a leader in the marketplace.

Embrace the Future of E-Commerce with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, revolutionizing the way you buy, sell, and discover your favorite items. Our mission is to redefine e-commerce by seamlessly merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote-first team, we thrive on innovation, united by our core values. With offices in the US, UK, Germany, Ireland, and Poland, we are on a journey to shape the future of online marketplaces together.From fashion, beauty, and electronics to collectibles such as trading cards, comic books, and even live plants, our live auctions cater to every interest.And this is just the beginning! As one of the fastest-growing marketplaces, we seek bold, innovative problem solvers across various functions. Stay updated with the latest from Whatnot through our news and engineering blogs and join us in empowering individuals to transform their passions into thriving businesses while fostering connections through commerce. Role OverviewAs a member of the Customer Experience team, your primary responsibility will be to deliver an exceptional user experience through enhanced process management, order oversight, and efficient problem resolution. You will be committed to ensuring that our customers receive their orders promptly and that any issues are swiftly rectified.Engage with both buyers and sellers with a customer-centric approach, ensuring every interaction is positive.Address all customer inquiries regarding payments, orders, shipments, and general questions with high-quality and timely responses.Become a knowledgeable resource on Whatnot’s products, processes, and systems to facilitate positive outcomes for our users.Collaborate with various departments to troubleshoot and resolve outstanding questions and issues.Identify opportunities to reduce repeat inquiries and enhance the overall customer experience.We offer the flexibility to work from home or one of our global office hubs and value in-person collaboration for planning, problem-solving, and connection. Candidates must reside within...

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

About Oldcastle Building Envelope Oldcastle Building Envelope (OBE) supplies architectural glass and building products for a wide range of projects, from libraries to retail spaces. With more than 6,500 employees in over 80 facilities across five countries, OBE’s team helps shape the spaces where people live, work, and learn. See examples of completed projects here. Role Overview The Customer Service Representative in Phoenix, AZ, supports customers by providing product and service information, processing orders, and resolving issues. This position reports to the Customer Service Manager and is part of the Customer Service Department. What You Will Do Build and maintain a thorough understanding of OBE’s clients, products, and services. Accurately document all customer interactions and transactions. Process quotes and orders received by phone, fax, and email, meeting established cut-off times. Enter orders from multiple channels to ensure production accuracy. Communicate with customers to confirm delivery dates and times. What We Look For Attention to detail in safety, quality, and efficiency. Strong work ethic and reliability. Problem-solving skills and the ability to adapt to changing situations. This role offers a path to grow within a leader in the building products industry.

About the Role CIMGROUP is hiring a Controller in Phoenix, AZ. This position leads financial operations, with responsibility for accounting functions, compliance, and budgeting. The Controller works closely with teams across the company to support financial planning and reporting. Key Responsibilities Oversee day-to-day accounting activities Ensure compliance with relevant regulations and standards Manage budgeting processes and monitor financial performance Collaborate with other departments to support strategic financial planning and reporting Location Phoenix, AZ

Join Nox Group, a leader in the construction sector, where we prioritize human connection and innovation. As one of the fastest-growing industrial companies in the U.S., we are committed to enhancing the industries and communities we serve through our renowned brands including Corbins, RMCI, Nox Innovations, and Construction Labels. Our team is passionate about personal growth and making a significant impact. Begin your journey with us and grow your career within our skilled workforce.We are actively looking for enthusiastic Electrical Workers to carry out installation, alteration, demolition, maintenance, and repair tasks related to electrical systems in the construction industry. Our Electrical Workers play a vital role in the success of Corbins, contributing significantly to our operations and projects.

As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customer interactions and ensuring their satisfaction at every touchpoint. This position requires a dynamic individual who is passionate about delivering exceptional service and improving the customer journey.

Lead the Way in Customer Success!Are you passionate about forging meaningful, long-lasting connections with small business owners? As a Customer Success Lead at Townsquare Interactive, your mission will be to provide exceptional service that empowers clients to optimize their marketing investments. This role offers a unique chance to collaborate with clients, enhance the adoption of our innovative solutions, and demonstrate the tangible ROI of our platform while advancing your career in client success.Why Choose Townsquare Interactive?Our organization is dedicated to fostering the growth and success of small and medium-sized businesses. Our comprehensive business management platform streamlines customer engagement, while our digital marketing services—including website design, SEO, social media management, and reputation management—drive more customers to our clients. We alleviate the pressures of marketing, allowing business owners to focus on their core competencies.Our Key Advantages:Training & Development: From your first day, you will undergo top-tier training designed to position you as an expert in client success, onboarding, operations, and digital marketing solutions. Our development programs extend beyond initial training, equipping you with skills that ensure your long-term career success.Culture: We prioritize character, coachability, and accountability in our hiring process, fostering a collaborative, team-oriented environment where individuals genuinely support one another. Our strong cross-functional partnerships and shared accomplishments create an enjoyable workplace.Opportunity & Stability: With over a decade of experience, we maintain a growth-oriented mindset within a multi-million-dollar organization. As a subsidiary of publicly traded Townsquare Media, we provide the resources, stability, and long-term investment necessary for your career advancement.Impactful Solutions: Our dynamic digital marketing and business management solutions support over 20,000 small and mid-sized businesses in their growth journeys, allowing you to play a crucial role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, you are valued. Through volunteer events, Mission Mondays, and Volunteer Time Off, employees make significant community contributions while forging strong team bonds.

About Carvana Carvana aims to change how people buy cars. The company stands behind its vehicles, only selling cars that meet strict standards, vehicles the team would feel comfortable offering to their own families. Each car goes through a detailed process at one of several Reconditioning Centers across the country. This includes a full inspection, careful reconditioning, and professional photography before any listing appears on the Carvana website. Every vehicle must pass a 150-point Carvana Certified inspection to ensure it meets high mechanical and cosmetic standards. Our Mission Carvana is committed to making car buying straightforward and stress-free. The focus is on quality and transparency, with a promise to deliver only the best vehicles to customers. The team is growing and welcomes skilled people who want to help uphold this promise. Role Overview: Operations Lead The Operations Lead acts as a front-line supervisor at the Phoenix Inspection Center. This person manages and develops a team of hourly associates, working hands-on to meet production goals. The Operations Lead plays a key role in keeping daily operations on track and ensuring standards stay high. Please note: This position is not eligible for visa sponsorship.

Join Our Team as an Interventional Cardiologist!We are seeking a dedicated Interventional Cardiologist to become a key member of our team in Phoenix, Arizona. This full-time position offers a dynamic work environment in both outpatient clinics and ambulatory surgery centers (ASC), providing you with the opportunity to deliver exceptional cardiovascular care.Key Responsibilities:Perform diagnostic and interventional cardiology procedures.Provide comprehensive inpatient and outpatient cardiovascular care.Collaborate with a multidisciplinary team for coordinated patient care.Share call responsibilities with three other physicians.Travel to various facilities within Arizona as necessary.Contribute to the growth and enhancement of our interventional cardiology services.Why Choose Us?At HealthOp Solutions, we are committed to excellence in cardiovascular care. Our physicians benefit from an experienced clinical team, robust administrative support, and state-of-the-art facilities. We cultivate an environment that empowers physicians to expand their practice while positively impacting patient outcomes.Ideal Candidate:The ideal candidate will be a motivated Interventional Cardiologist who is passionate about patient care. Whether you are newly licensed or an experienced professional, we welcome candidates who are collaborative, adaptable, and ready to provide the highest standard of clinical expertise across Arizona.

Are you an enthusiastic and skilled personal trainer eager to transform lives through fitness? We invite extraordinary trainers to join our team and provide personalized fitness coaching right in the homes of our clients. Become part of a vibrant community that values your expertise, offers flexibility, and fosters your career development.Join Our Elite Team of In-Home Personal Trainers – Make a Difference Through Fitness!Are you a certified personal trainer with a passion for driving real change? At Svetness, we connect clients with you—allowing you to focus on what you excel at: guiding individuals toward their fitness aspirations.Why Choose Svetness? Flexible Scheduling – Set your own hours and choose your clients. No Non-Compete – Work where and when you want—your career, your rules. Competitive Pay – Earn between $35 to $45 per hour based on your experience and client retention. Bonuses & Rewards – Receive retention bonuses, plus incentives for client and trainer referrals. Liability Insurance – Enjoy peace of mind with our General Liability coverage. Dedicated Support Team – Our concierge handles scheduling and client requests, allowing you to focus on training. Ongoing Education – Access free webinars and resources, along with manager support to enhance your skills. Exclusive Discounts – Enjoy 30% off fitness equipment, plus perks on meal prep, supplements, and more. No Sales Required – We provide a consistent flow of clients—no marketing needed. Svetness App – Effortlessly manage scheduling, track progress, and log sessions.What You’ll Do:As a Certified Personal Trainer, you will deliver personalized one-on-one and couples' fitness coaching in clients' homes, apartment gyms, or outdoor settings. Create customized workout programs based on client goals and assessments. Demonstrate exercises, ensuring proper form and making adjustments as necessary. Monitor progress using the Svetness Fitness App, logging session notes and reassessments. Maintain consistent scheduling and client appointments. Travel to client locations (within a 45-minute commute).

Join our dynamic team as a Vehicle Test Driver in Phoenix, AZ, where you will play a crucial role in evaluating and testing vehicles to ensure they meet the highest standards of safety and performance. This position offers a unique opportunity to work with cutting-edge automotive technology in a hands-on environment.

Join AbbVie as an Account Specialist in the Anti-Infective division and play a crucial role in promoting innovative healthcare solutions. As a key representative of our company, you will engage with healthcare professionals, ensuring they have access to our leading-edge products that improve patient outcomes. You will be responsible for driving sales, building relationships, and creating value for both the company and our clients.

As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customers' journeys. You will be the voice of the customer, addressing inquiries, resolving issues, and ensuring a seamless experience throughout their interactions with us. Your ability to empathize and connect will help foster trust and satisfaction among our clients.