Customer Retention Specialist

Join Cox Communications as a Customer Retention Specialist and be instrumental in fostering the growth and stability of our organization. As a vital representative of the Cox brand, you will be an integral part of a dedicated and service-minded team that:• Handles customer retention calls for all Cox residential services and product offerings.• Identifies, addresses, and resolves customer concerns efficiently.• Applies innovative negotiation techniques to encourage customers to maintain their Cox services.• Proposes additional or upgraded services while ensuring a top-notch customer experience.• Embodies Cox Values by maintaining a people-centric and work-ethical approach in line with our corporate values.Unleash your potential with Cox Communications as a Customer Retention Specialist, where you will positively impact our customers and advance your career.Key Responsibilities and Core Functions• Respond to inbound retention calls from current customers, focusing on sales and revenue generation in a high-paced call center environment.• Employ persuasive retention strategies to convert disconnection or downgrade requests into sales and retention opportunities by understanding customer needs.• Meet monthly performance metrics, maintain productivity standards, and ensure high call quality through effective persuasion, structured call flow, and adherence to the schedule.• Educate customers about active product features, service offerings, billing processes, and product value.• Promote ongoing marketing initiatives to accurately and effectively sell to or retain customers.• Drive revenue growth through upselling and cross-selling video, high-speed internet, wireless, and telephony services to existing customers.• Analyze competitive pricing and service offerings to provide customers with informed price and product comparisons based on their needs.• Access, modify, and manage customer information using multiple databases.• Deliver exceptional customer service, troubleshoot, and resolve minor technical issues by asking relevant questions.• Negotiate pricing and bundling creatively by offering credits or discounts per company guidelines.• Process installation, disconnection, transfer, and seasonal downgrade requests and update customer accounts using the customer record database.• Perform additional duties as assigned.

As the leading platform trusted by real estate professionals, Realtor.com® has pioneered the online real estate landscape for over 25 years, seamlessly connecting buyers, sellers, and renters with reliable insights and professional guidance to discover their ideal homes. Our extensive array of innovative tools not only transforms the real estate sector but also simplifies the complex journey for consumers making significant life purchases, ensuring a user-friendly and transparent decision-making process.Join us on our mission to empower individuals in their quest for home by eliminating entry barriers, facilitating meaningful connections, and instilling confidence through professional support.Retention Account Specialist at Realtor.comLocation: Scottsdale, AZ (hybrid/ 3 days in office)Are you a dedicated customer success professional with a passion for sales and retention? Are you prepared to engage Real Estate Agents and Brokers, reinforce our product’s value, and enhance customer satisfaction through insightful conversations? If you aspire to achieve your professional aspirations while contributing to the growth of an innovative real estate technology firm, this role is tailored for you. Become our newest Retention Account Specialist and help transform the real estate landscape, one home at a time.This position is primarily phone-based, where you will handle approximately 50 calls daily (10–20 inbound) and work closely with Digital Sales Consultants, Sales Management, and various stakeholders. The role offers opportunities for career advancement in a dynamic, collaborative environment, with the flexibility to engage in additional projects as needed while driving overall customer success.Top Reasons to Apply:Acquire hands-on experience in customer relationship management through direct interactions with real estate agents and brokers.Kickstart your career in a leading real estate technology firm within the digital housing market.Thrive in a fast-paced, collaborative environment that enhances your multitasking and problem-solving skills.What You’ll Do:Handle inbound and outbound calls to agents daily.Reinstate value in Realtor.com solutions for agents seeking to cancel their services.Provide consistent communication and timely resolutions for our agents.Address retention issues on agent and broker accounts.Meet or surpass established retention targets.Fulfill minimum outbound call requirements.

About Publishers Clearing HousePublishers Clearing House (PCH) is a leading commerce and membership platform, where fostering enduring customer relationships is pivotal to our growth strategy. Our focus on retention and lifecycle marketing is vital for driving sustainable revenue and maximizing customer lifetime value.Position OverviewWe are seeking a Retention Marketing Manager to spearhead our lifecycle strategies across various channels including email, SMS, push notifications, and membership communications. This role will be instrumental in enhancing repeat purchase tendencies, facilitating subscription upgrades, and promoting long-term engagement within PCH Shopping and associated initiatives.Your ResponsibilitiesLifecycle StrategyDevelop and oversee customer journey strategies:OnboardingAbandoned cart recoveryPost-purchase engagementWinback campaignsSubscription tier adjustment pathwaysCraft and implement structured segmentation strategiesMembership & Subscription EnhancementCreate and refine communication for subscription tiersAssist in upselling initiativesMitigate churn through proactive engagement programsCampaign ManagementManage the promotional calendarCollaborate with Creative teams for campaign assetsMaintain consistent messaging that aligns with brand standardsAnalytics & OptimizationMonitor metrics such as repeat purchase rates, churn, and customer lifetime valuePerform cohort analysisContinuously refine journeys based on performance insightsSuccess Metrics (First 90 Days)Establish a clear lifecycle roadmapEnhance engagement in at least one automated flowIdentify churn drivers and devise a mitigation strategyAchieve measurable improvements in repeat purchases or...

As a Customer Experience Specialist at Opendoor, you will play a crucial role in enhancing our customer's journey. You will be the first point of contact for our clients, helping them navigate the home selling and buying process with ease. Your exemplary communication skills and problem-solving abilities will ensure that customers receive an outstanding experience.This role requires a proactive and empathetic individual who can handle inquiries efficiently while working collaboratively with various teams to resolve issues promptly. Your contribution will be key in fostering customer trust and satisfaction.

Join our dynamic team at AWP Safety as a Customer Relations Account Specialist. In this role, you will be instrumental in fostering strong relationships with our clients, ensuring their needs are met with exceptional service and support. You will engage with customers to understand their requirements, resolve inquiries, and enhance their overall experience with our company.

As a Key Account Customer Service Specialist, you will be essential in enhancing relationships with our valued customers through impeccable support, proactive communication, and outstanding service delivery. You will serve as the primary liaison for key accounts, optimizing case management and enriching customer experiences. Key ResponsibilitiesCustomer Relationship Management:Act as the primary point of contact for key accounts, providing consistent, personalized support while maintaining professionalism, empathy, and high-quality service.Engage in proactive outreach, including scheduled check-ins, to resolve issues, deliver updates, and bolster customer confidence.Guide customers through product features, updates, and troubleshooting to maximize their use of Trackman products.Assist in onboarding new customers and facilitating the introduction of new products. Case & Process Management:Manage and monitor support cases for key accounts, ensuring timely resolutions and clear communication, with updated documentation.Partner with internal teams (Support, Sales, Headquarters, and Product) to efficiently identify and escalate complex customer issues, ensuring quick resolutions.Keep detailed records of customer interactions, issues, resolutions, and proactive outreach efforts. Proactive Support & Reporting:Lead bi-weekly meetings with key accounts to present status reports on open cases, software releases, feature updates, and product insights, ensuring management is informed of any immediate needs.Conduct quarterly readiness checks and training sessions for key account facilities.Implement a priority support process, ensuring key accounts receive immediate assistance, while fostering global support awareness among customers.Gather and relay customer feedback to internal teams to influence product enhancements. Cross-Team Coordination:Serve as a liaison between Customer Service, Sales, Headquarters, and Technical Teams to align with customer needs.Standardize support processes for key accounts across global teams to ensure consistency and efficiency.Contribute to the development of internal resources and best practices for supporting high-value customers.

As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customer interactions and ensuring their satisfaction at every touchpoint. This position requires a dynamic individual who is passionate about delivering exceptional service and improving the customer journey.

Join Trackman as a Customer Service Specialist, where you will serve as the essential link between our customers and our innovative products. This role demands a deep commitment to customer satisfaction, exceptional communication skills, and a knack for troubleshooting technical challenges effectively and proactively. You will be instrumental in providing our customers with a seamless and enjoyable experience across all Trackman services, whether through phone, email, or chat support.Key ResponsibilitiesCustomer Service:Respond promptly and professionally to customer inquiries via phone and email, ensuring empathy and clarity in every interaction.Educate customers on product features, updates, and troubleshooting techniques, empowering them to get the most out of Trackman products.Manage a high volume of incoming support requests, consistently meeting response time and quality expectations.Engage in proactive follow-ups after customer interactions to verify satisfaction and offer further assistance if required.Guide new customers through onboarding, providing tailored support with initial setup, configuration, and effective use of Trackman products.Customer Support:Deliver outstanding support and guidance to customers, addressing inquiries, troubleshooting problems, and ensuring swift resolutions.Diagnose and resolve technical issues related to Trackman products, meticulously documenting each case in our support system.Participate in team training sessions and knowledge-sharing initiatives to stay updated on product enhancements and support strategies.Assist international customers and work with translation resources to provide clear, accurate support in multiple languages.Internal Processes:Collaborate with cross-functional teams to escalate complex cases when necessary, ensuring timely solutions.Thoroughly document customer interactions in the support system, maintaining accurate records of issues, resolutions, and follow-up actions.

Alphabe Insight Inc seeks a Customer Service Specialist based in Phoenix. This position acts as the primary contact for clients, responding to questions and providing support to address their needs. Role overview As a Customer Service Specialist, the main focus is on assisting clients and ensuring their concerns are resolved promptly. The role requires clear communication and a helpful approach in every interaction. What you will do Respond to client inquiries and provide accurate information Offer support to resolve customer issues or concerns Maintain a positive and professional attitude during all interactions Requirements Strong communication skills Effective problem-solving abilities Commitment to building customer satisfaction

As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customers' journeys. You will be the voice of the customer, addressing inquiries, resolving issues, and ensuring a seamless experience throughout their interactions with us. Your ability to empathize and connect will help foster trust and satisfaction among our clients.

Are you passionate about enhancing customer interactions and creating memorable experiences? Join Opendoor as a Customer Experience Specialist, where you will play a pivotal role in ensuring our customers have a seamless and enjoyable journey with our services. You will be the voice of our customers, helping to resolve inquiries, provide support, and gather feedback to continuously improve our offerings. If you thrive in a fast-paced environment and love making a positive impact on people's lives, we want to hear from you!

Join Super, a dynamic startup in Phoenix, AZ, dedicated to enhancing lives through exceptional customer service. As a Customer Experience Specialist, you will play a pivotal role in our growth by engaging with our customers across various platforms including email, phone, and online channels. You will act as the primary liaison for our customers and our extensive service provider network, ensuring a seamless experience. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you!

Are you passionate about making a positive impact in people's lives? Join Super, a dynamic startup located in Phoenix, as a Service Authorization Specialist. In this pivotal role, you will engage with customers and service providers across various communication channels, including email, phone, and online platforms. You will be the main point of contact for our customers and service provider network, ensuring seamless service delivery and exceptional customer experience.

Join ASM, where cutting-edge technology meets a collaborative culture.For over 55 years, ASM has been a leader in innovation, pushing the boundaries of what is technologically possible. With a diverse workforce of over 4,500 individuals representing 70 nationalities, our advanced semiconductor devices contribute significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We are committed to diversity, inclusion, and sustainability, striving to make a positive impact in the world. Our development programs are designed to support your growth, shaping your future while pushing the limits of innovation.At ASM, we don't just overcome obstacles; we perceive potential in every individual and situation. We create opportunities rather than waiting for them. If you resonate with this philosophy, we want to meet you. **This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future.** Job Summary The primary focus of this role is to deliver exceptional customer service. As a Senior Specialist in Customer Service, you will manage all aspects related to SAP's S4H Order to Cash processes, serving as ASM’s main point of contact. Effective communication with internal and external customers is crucial as you support cross-functional departments and balance the workload within the USA-based team. The ideal candidate should possess strong diplomatic skills to succeed in high-pressure situations. This position requires working in a fast-paced environment and the ability to multitask effectively.

Be a Part of the Evolving Commerce Landscape with Whatnot!Whatnot stands as the premier live shopping platform across North America and Europe, dedicated to enabling users to buy, sell, and discover beloved items. We are reshaping the e-commerce experience by merging community, shopping, and entertainment into a unique platform tailored for you. As a fully remote team with hubs in the US, UK, Germany, Ireland, and Poland, we are driven by innovation and guided by our core values. Together, we are crafting the future of online marketplaces.From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions cater to diverse interests and passions.As one of the fastest-growing marketplaces, we seek innovative, proactive problem-solvers across all areas. Keep up with the latest updates from Whatnot on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses, fostering connections through commerce. Role OverviewAs a vital member of the Customer Experience team, you will play a key role in ensuring an exceptional user experience through process enhancements, order oversight, and effective problem resolution. Your mission will be to ensure that customers receive their orders promptly and to rectify any issues that may arise.Engage with buyers and sellers with a customer-centric approach, fostering a positive experience.Address all customer inquiries related to payments, orders, shipments, and general questions with exceptional quality and efficiency.Develop expertise in Whatnot’s products, processes, and systems to deliver favorable results for our users.Collaborate with various departments to troubleshoot, investigate, and resolve outstanding inquiries.Proactively identify opportunities to reduce repeat queries and enhance the overall customer experience.We offer the flexibility to work remotely or from one of our global office locations, and we value in-person collaboration for strategic planning, problem-solving, and team bonding. Candidates must reside within the US.

Join ASM and embark on a career where advanced technology intersects with a collaborative work culture. For over 55 years, ASM has been leading the charge in innovation, setting the pace for what is technologically possible. With a diverse workforce of more than 4,500 ASMers from 70 nationalities, our team is integral to advancements in 5G, cloud computing, artificial intelligence, and autonomous driving. We are not just a technology firm; we pride ourselves on our commitment to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs foster your growth, empowering you to push the boundaries of innovation.** Please note: This position is not eligible for visa sponsorship. Candidates requiring sponsorship now or in the future will not be considered.**As a Customer Service Specialist at ASM, you will play a crucial role in our order management process, ensuring smooth operations from quote generation to delivery tracking. Your responsibilities will involve managing intricate workflows and promoting operational excellence, all while supporting our customers and internal teams. This is an exciting opportunity to make a significant impact in a fast-paced and innovative setting where teamwork and accuracy are key.

Join our dynamic team at Upgrade as a Bilingual Auto Collections Specialist. In this role, you'll leverage your Spanish language skills to effectively communicate with customers and assist in the collection of outstanding payments. Your contribution will help maintain strong customer relationships while ensuring financial accountability. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Join Our Dynamic Team!With over 40 years of experience in sales enablement and tailored business solutions, DSI Systems is dedicated to providing exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and rewarding work environment offers ample opportunities for personal and professional growth, allowing you to make a significant impact.Position OverviewThe Retail Support Specialist (RSS) plays a vital role in delivering exceptional frontline support to AT&T customers within bustling national retail locations. This position involves direct engagement with customers and retail partners to address and resolve account, billing, device, and service inquiries, all while thriving in fast-paced, high-volume scenarios. To excel in this role, candidates must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented assistance to AT&T customers in national retail environments.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Effectively operate in high-traffic retail settings, ensuring focus, professionalism, and service excellence during peak periods and escalated situations.Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor partners.Act as the primary AT&T liaison for these partners, leading in-store support for escalated customer issues.Proactively collaborate with store leadership to address customer concerns, fostering strong partnerships and ensuring a premier customer experience.Work Environment & Schedule ExpectationsThis position requires work in a retail environment, including standing, walking, and engaging with customers on the sales floor for up to 8 hours daily.Flexibility to work varied schedules, including evenings, weekends, and holidays, based on business needs.Comfortable operating in a busy, customer-facing environment with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real time.Thoroughly and accurately document all customer interactions.Comply with company policies, compliance requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signage.

Become Part of Our Dynamic Team!At DSI, we boast over 40 years of experience in sales enablement and tailored business solutions that drive significant results for our clients and partners. We are searching for enthusiastic individuals who are ready to make a meaningful impact in sales and customer service. Our vibrant and fulfilling work environment presents an exceptional opportunity for you to grow alongside us and leave a lasting mark.Position OverviewThe Retail Support Specialist (RSS) is responsible for delivering hands-on support to AT&T customers within bustling national retail settings. In this role, you will directly interact with customers and retail partners to address inquiries related to accounts, billing, devices, and services, often in fast-paced, high-volume circumstances. Achieving success in this position requires excellent communication skills, emotional resilience, technological proficiency, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment. Main Responsibilities: Customer SupportOffer courteous, professional, and solution-oriented support to AT&T customers at national retail locations.Address inquiries concerning billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Function effectively in high-traffic retail settings, sustaining focus, professionalism, and service quality during peak periods and escalated situations. Retail Partner SupportAct as the AT&T subject-matter expert for retail employees and third-party labor partners.Serve as the primary AT&T representative for these partners, leading in-store assistance for retail escalations.Proactively engage with store leadership to resolve customer concerns, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail environment and necessitates standing, walking, and engaging on the sales floor for up to 8 hours daily.Ability to work flexible hours, including evenings, weekends, and holidays, based on business demands.Comfort working in bustling, customer-facing settings with frequent interaction and problem-solving requirements.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real time.Thoroughly document all interactions.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance benchmarks, including quality, efficiency, and customer satisfaction metrics.Implement and maintain approved planograms for mobile devices and signage.

Join ASM and shape the future with cutting-edge technology and a collaborative culture.With over 55 years of innovation, ASM is at the forefront of technological advances in the semiconductor industry. Our diverse team of over 4,500 professionals from 70 nationalities is pivotal in driving trends such as 5G, cloud computing, AI, and autonomous driving. We are more than a technology company; we are committed to diversity, inclusion, and sustainability, striving to make a positive impact globally. Our development programs are designed to support your personal and professional growth, pushing the boundaries of innovation to unlock your potential.** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**Job MissionAs a Customer Kit Management (CKM) Service Operations Specialist, you will provide essential support for ASM's advanced semiconductor equipment at customer sites, ensuring tools operate safely and at peak efficiency. Your contributions will help maintain operational excellence in fabs, directly impacting technologies that power AI, 5G, and cloud computing. This role offers hands-on experience, structured training, and the opportunity to grow alongside industry experts.Your ResponsibilitiesAssist in operations and material management for chamber kit replacements during scheduled preventative maintenance.Update and maintain trackers for maintenance forecasting, kit readiness, movements, and parts inventory.Communicate with stakeholders in the U.S. and Taiwan to align on operational priorities and performance expectations.Organize and facilitate daily and weekly meetings to assess kit readiness.Collaborate with Logistics/Warehouse, Field Service, Quality, and Value Engineering teams to address and resolve supplier issues.Support CKM objectives related to turnaround time (TaT), parts quality, timely deliveries, and corrective action implementation.