Key Account Customer Service Specialist

As a Key Account Customer Service Specialist, you will be essential in enhancing relationships with our valued customers through impeccable support, proactive communication, and outstanding service delivery. You will serve as the primary liaison for key accounts, optimizing case management and enriching customer experiences. Key ResponsibilitiesCustomer Rela…

Join ASM and shape the future with cutting-edge technology and a collaborative culture.With over 55 years of innovation, ASM is at the forefront of technological advances in the semiconductor industry. Our diverse team of over 4,500 professionals from 70 nationalities is pivotal in driving trends such as 5G, cloud computing, AI, and autonomous driving. We are more than a technology company; we are committed to diversity, inclusion, and sustainability, striving to make a positive impact globally. Our development programs are designed to support your personal and professional growth, pushing the boundaries of innovation to unlock your potential.** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**Job MissionAs a Customer Kit Management (CKM) Service Operations Specialist, you will provide essential support for ASM's advanced semiconductor equipment at customer sites, ensuring tools operate safely and at peak efficiency. Your contributions will help maintain operational excellence in fabs, directly impacting technologies that power AI, 5G, and cloud computing. This role offers hands-on experience, structured training, and the opportunity to grow alongside industry experts.Your ResponsibilitiesAssist in operations and material management for chamber kit replacements during scheduled preventative maintenance.Update and maintain trackers for maintenance forecasting, kit readiness, movements, and parts inventory.Communicate with stakeholders in the U.S. and Taiwan to align on operational priorities and performance expectations.Organize and facilitate daily and weekly meetings to assess kit readiness.Collaborate with Logistics/Warehouse, Field Service, Quality, and Value Engineering teams to address and resolve supplier issues.Support CKM objectives related to turnaround time (TaT), parts quality, timely deliveries, and corrective action implementation.

Join Trackman as a Customer Service Specialist, where you will serve as the essential link between our customers and our innovative products. This role demands a deep commitment to customer satisfaction, exceptional communication skills, and a knack for troubleshooting technical challenges effectively and proactively. You will be instrumental in providing our customers with a seamless and enjoyable experience across all Trackman services, whether through phone, email, or chat support.Key ResponsibilitiesCustomer Service:Respond promptly and professionally to customer inquiries via phone and email, ensuring empathy and clarity in every interaction.Educate customers on product features, updates, and troubleshooting techniques, empowering them to get the most out of Trackman products.Manage a high volume of incoming support requests, consistently meeting response time and quality expectations.Engage in proactive follow-ups after customer interactions to verify satisfaction and offer further assistance if required.Guide new customers through onboarding, providing tailored support with initial setup, configuration, and effective use of Trackman products.Customer Support:Deliver outstanding support and guidance to customers, addressing inquiries, troubleshooting problems, and ensuring swift resolutions.Diagnose and resolve technical issues related to Trackman products, meticulously documenting each case in our support system.Participate in team training sessions and knowledge-sharing initiatives to stay updated on product enhancements and support strategies.Assist international customers and work with translation resources to provide clear, accurate support in multiple languages.Internal Processes:Collaborate with cross-functional teams to escalate complex cases when necessary, ensuring timely solutions.Thoroughly document customer interactions in the support system, maintaining accurate records of issues, resolutions, and follow-up actions.

As a Customer Experience Specialist at Opendoor, you will play a crucial role in enhancing our customer's journey. You will be the first point of contact for our clients, helping them navigate the home selling and buying process with ease. Your exemplary communication skills and problem-solving abilities will ensure that customers receive an outstanding experience.This role requires a proactive and empathetic individual who can handle inquiries efficiently while working collaboratively with various teams to resolve issues promptly. Your contribution will be key in fostering customer trust and satisfaction.

Join our dynamic team at AWP Safety as a Customer Relations Account Specialist. In this role, you will be instrumental in fostering strong relationships with our clients, ensuring their needs are met with exceptional service and support. You will engage with customers to understand their requirements, resolve inquiries, and enhance their overall experience with our company.

Are you passionate about making a positive impact in people's lives? Join Super, a dynamic startup located in Phoenix, as a Service Authorization Specialist. In this pivotal role, you will engage with customers and service providers across various communication channels, including email, phone, and online platforms. You will be the main point of contact for our customers and service provider network, ensuring seamless service delivery and exceptional customer experience.

Join ASM, where cutting-edge technology meets a collaborative culture.For over 55 years, ASM has been a leader in innovation, pushing the boundaries of what is technologically possible. With a diverse workforce of over 4,500 individuals representing 70 nationalities, our advanced semiconductor devices contribute significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We are committed to diversity, inclusion, and sustainability, striving to make a positive impact in the world. Our development programs are designed to support your growth, shaping your future while pushing the limits of innovation.At ASM, we don't just overcome obstacles; we perceive potential in every individual and situation. We create opportunities rather than waiting for them. If you resonate with this philosophy, we want to meet you. **This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future.** Job Summary The primary focus of this role is to deliver exceptional customer service. As a Senior Specialist in Customer Service, you will manage all aspects related to SAP's S4H Order to Cash processes, serving as ASM’s main point of contact. Effective communication with internal and external customers is crucial as you support cross-functional departments and balance the workload within the USA-based team. The ideal candidate should possess strong diplomatic skills to succeed in high-pressure situations. This position requires working in a fast-paced environment and the ability to multitask effectively.

Join PLS as a Customer Service Representative, the face of our brand, where you will deliver exceptional customer service, educate clients on our financial products, and ensure compliance with all regulations. Your role is crucial in maintaining our high standards and a welcoming environment for both customers and team members.

As a Customer Experience Specialist at Opendoor, you will play a pivotal role in enhancing our customer interactions and ensuring their satisfaction at every touchpoint. This position requires a dynamic individual who is passionate about delivering exceptional service and improving the customer journey.

Join our team at PLS as a Customer Service Representative, the vital link between our company and our customers. As the face of PLS, you will deliver outstanding service, provide guidance on our financial products, and ensure compliance with all regulations. Your role is crucial in creating a welcoming atmosphere and fostering customer loyalty.

Join PLS as a Customer Service Representative and be the face of our company! As the primary point of contact, you'll deliver exceptional service, educate customers about our financial products, and ensure compliance with all regulations. If you have a passion for helping others and thrive in a dynamic environment, we invite you to apply!

Join PLS as a Customer Service Representative (CSR) at our Phoenix location, where you'll be the face of our brand and the primary point of contact for our valued customers. In this role, you will provide exceptional customer service, educate clients on our diverse financial products, and ensure compliance with all company policies and regulations. Your commitment to excellence will help us maintain our reputation as a leading retail provider of financial services.

Join Super, a dynamic startup in Phoenix, AZ, dedicated to enhancing lives through exceptional customer service. As a Customer Experience Specialist, you will play a pivotal role in our growth by engaging with our customers across various platforms including email, phone, and online channels. You will act as the primary liaison for our customers and our extensive service provider network, ensuring a seamless experience. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you!

Role Overview Veolia Environnement SA is seeking an Environmental Specialist I in Phoenix. This role supports environmental management projects and helps drive compliance and sustainability across the organization. Main Responsibilities Conduct environmental assessments to monitor site conditions and identify potential risks. Manage compliance activities to ensure adherence to environmental regulations. Contribute to sustainability initiatives and continuous improvement efforts. Collaborate with a team of environmental professionals focused on improving environmental outcomes.

At PLS, located at 2695 W. Van Buren, Phoenix, AZ 85009, our Customer Service Specialists serve as the primary point of contact for our valued customers, embodying the essence of our brand. In this role, you will deliver exceptional customer service, ensuring every client interaction is positive and informative. You will provide insights into our diverse range of financial products and services, while upholding our company's quality standards and adhering to all regulatory requirements. Your commitment to excellence will help foster customer loyalty and drive repeat business.

Join our dynamic team as a Customer Service Representative in Phoenix! We are looking for enthusiastic individuals who are passionate about providing top-notch support to our clients. In this role, you will handle customer inquiries, resolve issues, and ensure a positive experience for all customers.

Are you passionate about pharmacy and patient care? Join our team at Integrated Resources Inc. as a Clinical Pharmacy Technician I. In this entry-level position, you will play a vital role in supporting pharmacists and enhancing patient outcomes through effective medication management.

Join Cox Communications as a Customer Retention Specialist and be instrumental in fostering the growth and stability of our organization. As a vital representative of the Cox brand, you will be an integral part of a dedicated and service-minded team that:• Handles customer retention calls for all Cox residential services and product offerings.• Identifies, addresses, and resolves customer concerns efficiently.• Applies innovative negotiation techniques to encourage customers to maintain their Cox services.• Proposes additional or upgraded services while ensuring a top-notch customer experience.• Embodies Cox Values by maintaining a people-centric and work-ethical approach in line with our corporate values.Unleash your potential with Cox Communications as a Customer Retention Specialist, where you will positively impact our customers and advance your career.Key Responsibilities and Core Functions• Respond to inbound retention calls from current customers, focusing on sales and revenue generation in a high-paced call center environment.• Employ persuasive retention strategies to convert disconnection or downgrade requests into sales and retention opportunities by understanding customer needs.• Meet monthly performance metrics, maintain productivity standards, and ensure high call quality through effective persuasion, structured call flow, and adherence to the schedule.• Educate customers about active product features, service offerings, billing processes, and product value.• Promote ongoing marketing initiatives to accurately and effectively sell to or retain customers.• Drive revenue growth through upselling and cross-selling video, high-speed internet, wireless, and telephony services to existing customers.• Analyze competitive pricing and service offerings to provide customers with informed price and product comparisons based on their needs.• Access, modify, and manage customer information using multiple databases.• Deliver exceptional customer service, troubleshoot, and resolve minor technical issues by asking relevant questions.• Negotiate pricing and bundling creatively by offering credits or discounts per company guidelines.• Process installation, disconnection, transfer, and seasonal downgrade requests and update customer accounts using the customer record database.• Perform additional duties as assigned.

Join our dynamic team at PLS as a Motor Vehicle Customer Service Representative, where you will be the face of our organization, providing exceptional service and support to our customers. Your role will involve educating clients about our wide range of financial products and services, ensuring compliance with all regulations, and maintaining high standards of service excellence. You will play a crucial part in delivering a seamless customer experience in our retail environment, ensuring every interaction is positive and informative.

About Bad DragonBad Dragon is a dynamic production, design, and fulfillment company based in Phoenix, Arizona, renowned for its innovative approach to the manufacturing and retail of adult products. We pride ourselves on fostering a professional, efficient, and collaborative work culture that champions creativity and ongoing improvement.Job OverviewWe are currently looking for a dedicated Customer Service Associate to join our team. This role requires a commitment to delivering outstanding service and support to our customers. The ideal candidate will possess exceptional communication skills, a professional demeanor, and a knack for building and sustaining positive relationships with customers.This position is full-time and requires on-site presence in Phoenix, Arizona. The standard work hours are Monday through Friday, from 7:00 a.m. to 3:30 p.m., with potential adjustments based on operational needs.Key ResponsibilitiesPrepare for customer inquiries by familiarizing yourself with our product line, services, and internal support policies.Address product and service inquiries by clarifying customer concerns, identifying root causes, and implementing effective solutions, ensuring customer satisfaction through follow-up.Respond promptly and professionally to customer emails and live chats, with phone support anticipated in the future.Provide clear, friendly, and thorough responses with a focus on accuracy and empathy.Assist customers with warranty and damage claims, as well as manage returned or abandoned packages and replacement orders.Handle order modifications, refunds, and additional payments efficiently.Maintain detailed records of all customer interactions and resolutions.Offer basic technical support for website navigation, account access, and troubleshooting.Collaborate with other departments to share customer feedback and company updates.