Digital Customer Solutions Manager

The Digital Customer Solutions Manager will drive the strategic vision and operational execution of APS's customer digital experience. This role involves leading the Digital Customer Solutions team and collaborating with various partners to develop and implement strategies, manage day-to-day operations, and oversee the development and maintenance of all customer digital channels, including aps.com, mobile applications, alerts, notifications, and new digital engagement avenues. The manager will also be responsible for cross-departmental governance, reporting, and executive communication. The role requires providing 24/7 operational support and emergency response as necessary, acting as the business owner of all digital experiences crafted for customers.Key Responsibilities1) Lead a customer-centric team to design, implement, and manage all digital experience channels, including APS.com and mobile apps. Responsibilities include developing a digitalization strategy, roadmap, and management plan focused on customer usability, interface design, technical integration, IT coordination, and content creation.2) Develop and manage a digital customer program portfolio aimed at optimizing customer experiences, managing utility expenses, enhancing customer savings, and aligning with relevant regulations. Establish annual goals and operational plans to meet or exceed user experience and participation targets. Utilize customer management systems to analyze inquiries and drive improvements.3) Propose new programs or enhancements to existing ones based on benchmarking, market research, and best practices. Ensure digital strategies are designed and executed to provide an optimal customer experience in compliance with evolving regulations and technologies.4) Lead change management initiatives to enhance internal processes using an agile approach.5) Cultivate and manage relationships with customer solution vendors. Collaborate with the Procurement department to negotiate contracts and agreements to maximize operational performance and shareholder benefits. Monitor compliance and validate vendor performance against program expectations.

Position OverviewAs a remote Technical Solutions Civil Manager, you will act as a pivotal resource for AEC clients and AECOM project teams, facilitating the modernization of data and project workflows. This position allows for flexibility, working from any state across the U.S.Your primary responsibility will be to champion the adoption of digital solutions, provide consultation on integrated lifecycle processes, and spearhead the implementation of cutting-edge technology platforms. The goal is to enhance ROI while empowering clients and internal teams to produce top-notch, data-driven digital products throughout the entire project lifecycle.Key ResponsibilitiesDesign advanced Autodesk Civil 3D models, including surfaces, corridors, and grading, while completing civil/site design for roads, drainage, land development, utilities, and stabilization/restoration projects.Conduct earthwork calculations, generate surface models, and create Quantity Take-Offs (QTOs); utilize LiDAR, DEMs, survey data, and breaklines to construct accurate existing-condition surfaces.Oversee coordinate systems, data transformations, and lifecycle data management for survey and client datasets.Engage in client meetings, work autonomously with minimal supervision, and coordinate model/data exchange with internal teams and external consultants.Develop and manage 3D federated models using Autodesk and Bentley tools, including Civil 3D, Navisworks, InfraWorks, Bentley iTwin, and MicroStation/OpenRoads; perform clash detection and ensure compliance with LOD/COBie standards.Establish, update, and enforce BIM/CAD standards; carry out QA/QC reviews; and provide training, mentorship, and workflow guidance across Autodesk and Bentley design platforms.Create visual renderings and sequencing through tools like Autodesk InfraWorks, Navisworks, Twinmotion, or similar visualization software.Execute complex design tasks requiring advanced technical judgment, and support field verification or surveying activities as necessary.Prepare labor estimates, scopes of work, technical documentation, and proposal materials.Offer client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud (ACC), Bentley iTwin, and other digital delivery platforms.Lead digital integrations and data-flow mapping across Autodesk and Bentley ecosystems, while assisting sales teams with technical discovery and solution development.Develop training materials, best-practice guides, and act as a liaison between clients and internal product teams to communicate feature needs and feedback.

Join our dynamic team as a Digital Project Manager in Phoenix! We are seeking an innovative and detail-oriented professional to oversee and drive digital projects to success. As a Digital Project Manager, you will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. You will lead project teams, manage resources, and ensure that all project requirements are met while maintaining high-quality standards.

We are seeking a proactive and detail-oriented Digital Project Manager to join our dynamic team. In this role, you will lead and manage digital projects from inception to completion, ensuring timely delivery and adherence to quality standards. You will collaborate with cross-functional teams, facilitate communication, and drive project success through effective planning and execution.

About Publishers Clearing HousePublishers Clearing House (PCH) is a leading digital platform that merges commerce, rewards, and promotional experiences within a trusted environment for consumers. As we continue to innovate, a well-structured growth strategy and performance optimization are fundamental in responsibly and profitably scaling our new initiatives.Role OverviewWe are seeking a dynamic Growth Manager to enhance acquisition efforts, optimize funnels, and drive performance marketing for new PCH commerce and membership initiatives. This role is pivotal in achieving efficient customer acquisition, bolstering conversion rates, and establishing scalable growth frameworks that support long-term profitability.This position is data-centric and focused on sustainable performance, prioritizing accountability over short-term experiments.Key ResponsibilitiesPaid AcquisitionOversee campaigns on platforms such as Meta, Google, TikTok, and others.Manage budget scaling while keeping target CAC in check.Create structured testing roadmaps aligned with business objectives.Ensure creative and audience strategies uphold PCH’s commitment to consumer trust.Funnel OptimizationEnhance conversion rates for landing pages and checkout processes.Collaborate with Product and Design teams to implement A/B testing.Identify and address friction points in acquisition and onboarding processes.Creative Performance CollaborationPartner with the Creative Lead to develop innovative and testable messaging strategies.Analyze campaign outcomes and pinpoint scalable insights.Maintain thorough documentation of testing processes.Analytics & Performance MonitoringWork with Business Intelligence to track CAC, LTV, retention, and cohort analytics.Assist in forecasting and budget planning.Ensure clear performance reporting across acquisition channels.

We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team at Oldcastle Building Envelope. In this role, you will be responsible for ensuring exceptional service delivery, enhancing customer satisfaction, and implementing best practices within our operations.As a Customer Service Manager, you will oversee daily operations, manage team performance, and develop training programs to enhance staff capabilities. Your leadership will be crucial in driving initiatives that improve service efficiency and foster a customer-centric culture.

About PrePassPrePass® stands as North America's leading platform for weigh station bypass and toll management, revolutionizing the transportation sector. Our mission is to enhance operational efficiency, safety, and compliance for commercial vehicles, ensuring they can traverse highways and interstates without delays. By making informed decisions and building robust systems, we not only support fleets but also contribute positively to the broader economy.Joining PrePass means being part of a team that implements real-time solutions nationwide, empowering fleets to operate faster and more efficiently. Our work is both challenging and rewarding, presenting intricate problems that require innovative solutions. We seek bold thinkers who are passionate about making an impact and optimistic about the future of transportation.About the RoleWe are currently seeking a Mobile Solutions Architect to take charge of post-sale technical enablement for our Mobile application. This role is pivotal in customer onboarding, pilot execution, and ensuring long-term adoption. Unlike a pre-sales Solutions Architect, this position emphasizes customer success following the sale.The selected candidate will oversee Mobile pilots and onboarding processes from start to finish: configuring the Mobile app, guiding customers toward value realization, troubleshooting issues, liaising with internal teams for fixes, and ensuring a smooth transition to regular operations once success criteria are achieved. Additionally, you will be responsible for developing and maintaining playbooks, documentation, presentations, value narratives, and performance metrics that facilitate the scaling of Mobile enablement across our customer base.This highly collaborative, customer-centric role demands a strong technical background, operational excellence, and a commitment to driving adoption and measurable success. This is a hybrid position based in our Phoenix, AZ office.ResponsibilitiesMobile Pilot & Onboarding ExecutionLead Mobile pilots and customer onboarding from initiation to successful transition.Configure and prepare the Mobile application for customers, ensuring readiness for launch.Define pilot scope, success metrics, key milestones, and timelines in collaboration with customers and internal stakeholders.Accelerate time to first value by guiding customers through activation and early usage scenarios.Customer Enablement & AdoptionAct as the primary technical and enablement contact during pilot phases and early onboarding.Conduct customer walkthroughs, enablement sessions, and provide hands-on support to ensure successful adoption.

About PrePassPrePass® stands as North America's premier platform for weigh station bypass and toll management. We are at the forefront of transforming the transportation industry by developing innovative solutions that ensure trucks operate safely, efficiently, and in compliance with regulations. Our mission is to empower commercial vehicles to maintain seamless operations through effective toll management, weigh station bypass, and comprehensive safety solutions. Every decision we make is bold and focused on supporting fleets and the wider economy.People are drawn to our organization because our solutions are actively utilized on highways and interstates nationwide, enabling fleets to optimize their routes. The challenges we face are complex, and the rewards are substantial, as we seek ambitious individuals who are not only bold thinkers but also passionate about making a significant impact on the future of transportation.About the RoleWe are in search of a Customer Training and Enablement Manager to spearhead and expand our customer education initiatives. This pivotal role involves crafting and executing a robust training ecosystem that fosters swift onboarding, enhanced product adoption, and lasting customer success.The selected candidate will be responsible for developing the strategy and execution of customer education initiatives, which includes a Learning Management System (LMS), training materials, webinars, and help center resources. Collaboration with teams across Product, Customer Success, Support, and Marketing will be essential to equip our customers with the necessary knowledge and tools for their success, while also overseeing a Customer Training Specialist.This is a hybrid role based in our Phoenix, AZ office.Essential ResponsibilitiesCustomer Training Strategy & Program OwnershipDefine and implement a scalable customer education strategy aligned with various customer lifecycle stages.Establish clear learning objectives, success metrics, and feedback mechanisms to enhance training effectiveness continually.Ensure training initiatives bolster customer adoption, retention, and decrease reliance on support.Learning Management System (LMS) DevelopmentCollaborate with HR to launch a new customer-facing LMS platform.Oversee and manage the LMS to organize all training content and learning pathways.Design tailored learning journeys for distinct customer segments and scenarios.Maintain governance, organization, and ongoing optimization of LMS materials.Training Content & Help Center DevelopmentLead and collaborate with Marketing in the creation and continuous improvement of customer training resources, including videos, guides, documentation, and interactive content.

Shaping the Future of Luxury Electric MobilityAt Lucid, we are dedicated to revolutionizing the luxury electric vehicle market by crafting vehicles that not only captivate the senses but also enhance the human experience. Our mission is to transcend the conventional boundaries of performance, intelligence, and design. We aspire to lead this new era of luxury electric vehicles by emphasizing exceptional design principles—where every decision is made with consideration for both the individual and the environment. By breaking free from tradition, we empower our customers to redefine their driving experience. Join us and collaborate with some of the brightest minds in the industry. We offer competitive salaries and foster a vibrant community for innovators eager to make a meaningful impact. If you are passionate about building a sustainable future, we want you on our team.We are looking for a Customer Resolutions Manager to act as the primary regional contact for high-stakes, complex customer issues that require executive oversight. This role, situated within the Customer Experience organization, serves as a crucial link between regional operations and headquarters, ensuring that resolutions are delivered in a timely, empathetic manner aligned with our brand values. The Manager will facilitate escalations from social media, executive communications, and mediation requests, providing support to senior leadership while fostering trust and accountability throughout the ownership journey. Our ideal candidate is diplomatic, poised, and highly customer-focused. You thrive in fast-paced regional environments, balancing empathy with policy while managing high-visibility cases. You protect leadership bandwidth and embody our commitment to transparency and excellence. The ideal candidate has experience working with cross-functional teams in dynamic settings and possesses outstanding communication skills. We are looking for a detail-oriented professional who can drive results.

DEPARTMENT: Patient SolutionsREPORTS TO: Program Manager, Patient SolutionsSUMMARY: As a Supervisor of Patient Solutions, you will lead and coordinate a team dedicated to providing exceptional customer support services. Your role is pivotal in ensuring that our patients receive the highest level of service.LOCATION: Phoenix, AZDUTIES AND RESPONSIBILITIES:Adjust staffing levels in accordance with weekly demands and projected events.Track and analyze the productivity of customer service representatives, generating performance reports as needed.Evaluate individual, team, and overall call center performance to identify trends and implement strategies that achieve revenue and performance targets.Monitor service calls to assess employee conduct, technical proficiency, and adherence to company protocols.Resolve customer inquiries and recommend solutions to address complaints effectively.Ensure ongoing communication and updates to representatives regarding product information, procedural changes, and customer needs.Establish work procedures, create schedules, and optimize workflow processes.Evaluate and refine procedures to enhance the efficiency of your team.Foster teamwork among staff and address any grievances proactively.Compile comprehensive reports based on individual performance data from team members.Engage in other related tasks as assigned by management.SUPERVISORY RESPONSIBILITIES:Direct supervision of all employees within the Patient Solutions Program(s).Execute supervisory duties in compliance with organizational policies and relevant laws.Responsibilities encompass interviewing, hiring, onboarding, delegating tasks, assessing performance, rewarding, and addressing employee concerns.QUALIFICATIONS:Bachelor's Degree from an accredited institution or equivalent combination of education and experience.Proficient in Microsoft Office Suite.COMPETENCIES:Adaptability: Embrace changes in the work environment, manage competing demands, and adjust methods as necessary.Customer Service: Handle challenging customer situations with professionalism, respond to requests promptly, and seek feedback to enhance service quality.Diversity: Promote a culture of inclusivity and respect for diverse backgrounds.

Lead the Way in Customer Success!Are you passionate about forging meaningful, long-lasting connections with small business owners? As a Customer Success Lead at Townsquare Interactive, your mission will be to provide exceptional service that empowers clients to optimize their marketing investments. This role offers a unique chance to collaborate with clients, enhance the adoption of our innovative solutions, and demonstrate the tangible ROI of our platform while advancing your career in client success.Why Choose Townsquare Interactive?Our organization is dedicated to fostering the growth and success of small and medium-sized businesses. Our comprehensive business management platform streamlines customer engagement, while our digital marketing services—including website design, SEO, social media management, and reputation management—drive more customers to our clients. We alleviate the pressures of marketing, allowing business owners to focus on their core competencies.Our Key Advantages:Training & Development: From your first day, you will undergo top-tier training designed to position you as an expert in client success, onboarding, operations, and digital marketing solutions. Our development programs extend beyond initial training, equipping you with skills that ensure your long-term career success.Culture: We prioritize character, coachability, and accountability in our hiring process, fostering a collaborative, team-oriented environment where individuals genuinely support one another. Our strong cross-functional partnerships and shared accomplishments create an enjoyable workplace.Opportunity & Stability: With over a decade of experience, we maintain a growth-oriented mindset within a multi-million-dollar organization. As a subsidiary of publicly traded Townsquare Media, we provide the resources, stability, and long-term investment necessary for your career advancement.Impactful Solutions: Our dynamic digital marketing and business management solutions support over 20,000 small and mid-sized businesses in their growth journeys, allowing you to play a crucial role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, you are valued. Through volunteer events, Mission Mondays, and Volunteer Time Off, employees make significant community contributions while forging strong team bonds.

Cognite is a leader in industrial digitalization, dedicated to creating innovative AI and data solutions that address some of the most challenging and impactful issues facing industries today. Our rich industrial background, combined with a powerful suite of low-code AI capabilities, enables Cognite to accelerate digital transformation and enhance operational efficiencies.We have a bold vision: to unlock $100 billion in customer value by 2035 and reshape the future of global industry.

About Publishers Clearing HousePublishers Clearing House (PCH) is a leading commerce and membership platform, where fostering enduring customer relationships is pivotal to our growth strategy. Our focus on retention and lifecycle marketing is vital for driving sustainable revenue and maximizing customer lifetime value.Position OverviewWe are seeking a Retention Marketing Manager to spearhead our lifecycle strategies across various channels including email, SMS, push notifications, and membership communications. This role will be instrumental in enhancing repeat purchase tendencies, facilitating subscription upgrades, and promoting long-term engagement within PCH Shopping and associated initiatives.Your ResponsibilitiesLifecycle StrategyDevelop and oversee customer journey strategies:OnboardingAbandoned cart recoveryPost-purchase engagementWinback campaignsSubscription tier adjustment pathwaysCraft and implement structured segmentation strategiesMembership & Subscription EnhancementCreate and refine communication for subscription tiersAssist in upselling initiativesMitigate churn through proactive engagement programsCampaign ManagementManage the promotional calendarCollaborate with Creative teams for campaign assetsMaintain consistent messaging that aligns with brand standardsAnalytics & OptimizationMonitor metrics such as repeat purchase rates, churn, and customer lifetime valuePerform cohort analysisContinuously refine journeys based on performance insightsSuccess Metrics (First 90 Days)Establish a clear lifecycle roadmapEnhance engagement in at least one automated flowIdentify churn drivers and devise a mitigation strategyAchieve measurable improvements in repeat purchases or...

Join Tegna Inc. as a Digital Campaign Specialist and become a key player in our marketing team! In this role, you will be responsible for developing, executing, and optimizing digital marketing campaigns that drive engagement and growth. Bring your creativity and analytical skills to create impactful digital strategies that resonate with our audience.

Join Coupa Software as a Solution Consultant, where you will play a pivotal role in helping clients optimize their business processes through our innovative solutions. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure successful implementation of our software products.

Townsquare Interactive seeks a Digital Sales Representative based in Phoenix, AZ. This role centers on working with clients across a range of industries to help them improve their online visibility. Success depends on understanding each client’s business objectives and recommending digital marketing solutions that align with their goals. Key responsibilities Connect with clients to understand their business needs and objectives Present digital marketing solutions customized for each client Develop and nurture strong client relationships Assist businesses as they shape and adjust their online strategies Role overview This position focuses on supporting business growth by offering digital marketing options that fit each client’s unique situation. Building trust and delivering tailored recommendations are central to the work.

Join our dynamic team as a Senior Digital Consultant specializing in Systems, Data & Analytics for our Capital Program initiatives. You will lead projects that drive data-driven decision-making and optimize processes across our real estate portfolio. Your expertise will help us harness the power of data to improve operational efficiency and deliver outstanding results for our clients.

About the Position Join our dynamic team at LusterNational as a Senior PMIS Solutions Architect, where you will spearhead the strategy, design, and implementation of cutting-edge Project Management Information Systems (PMIS) for extensive heavy-civil infrastructure projects. This includes operations in highways, roads, bridges, transit (bus and rail), aviation (international airports), and water sector initiatives. Your role is pivotal, involving direct client engagement and a focus on solution-oriented outcomes. You'll define system architecture and integration strategies, guide development teams, and act as a trusted technical advisor for both clients and program leadership. By leveraging modern PMIS platforms and AI-driven technologies, you will ensure seamless connectivity between PMIS, enterprise systems, and project control processes, driving innovation and efficiency. Please note, this posting is for future opportunities and not for an immediate opening. We welcome applications and conduct interviews proactively to build our talent pool for this specialty area. Candidates selected will be notified first when project needs arise. While this role targets the Phoenix, AZ region, remote work is possible, with occasional onsite presence and travel required.

About the Role Public Storage is hiring a Customer Service - Self Storage Manager in Phoenix, Arizona. This position focuses on supporting customers, handling day-to-day operations, and keeping the facility secure and well maintained. What You Will Do Assist customers with rentals, payments, and questions Oversee daily operations of the self-storage facility Maintain a clean and orderly property Monitor security and address any issues promptly What We Look For Strong customer service skills Attention to detail in facility upkeep Ability to manage daily tasks independently Reliable and trustworthy approach to security and operations

Public Storage seeks a Customer Service Self Storage Manager to join the team in Phoenix. This role centers on managing daily operations, ensuring customers have a positive experience, and keeping the property in top condition. Key responsibilities Oversee the daily activities of the self-storage facility Act as the main point of contact for customers Respond to customer questions and resolve concerns quickly Keep the facility clean, organized, and well-maintained Requirements Strong communication skills Proactive and solution-oriented mindset Positive, customer-focused attitude Dedication to providing quality service