Qualifications
Key Responsibilities:Set up and configure computers and peripherals according to established specifications. Diagnose issues with PCs, Macs, laptops, printers, and other peripherals effectively. Conduct quality control assessments on assigned projects. Respond to customer inquiries and assist in troubleshooting issues via email. Essential Functions:Image and quality-check laptops, desktops, and virtual desktop infrastructure (VDI) for proper operation. Configure invoice and report printers, including Zebra and Canon models. Install and configure software and hardware on user devices and servers. Troubleshoot hardware/software issues for desktops, laptops, and end-users. Test refurbished devices like PCs, monitors, switches, and phones. Deploy and configure card readers and peripheral devices. Manage user access accounts and permissions. Assist in server hardware configuration and deployment readiness. Utilize PowerShell for process automation and streamlining configurations. Prepare and package hardware devices for shipment. Support Azure Virtual Desktop (AVD) and Vision deployments, including QA and printer tagging. Troubleshoot and resolve printer issues during and post-deployment. Assist with SCCM collections and software package deployments, ensuring successful installations. Act as a subject matter expert (SME) for Zebra and Canon printers and peripheral devices during deployment validation. Respond to ServiceNow tickets concerning hardware, software, and access issues. Document processes, configurations, and troubleshooting steps accurately. Participate in continuous improvement initiatives.
About the job
Join iT1, a premier national technology solutions provider based in Tempe, AZ, as a Configuration Technician I! With over a decade of recognition as one of Arizona’s Best Places to Work in the Small Business category, we offer you an exciting entry-level opportunity in IT consulting and managed services.
As a Configuration Technician I, you will play a crucial role in the successful setup, configuration, and deployment of IT assets for our clients. You'll engage as a hands-on technical resource, ensuring the delivery of high-quality hardware and software solutions. Your keen attention to detail, technical troubleshooting abilities, and dedication to quality will directly contribute to our clients' operational success and exemplify iT1's commitment to excellence.
About iT1
iT1 is recognized as a top-tier technology solutions provider, committed to delivering exceptional IT services. Our team thrives in a dynamic environment that fosters innovation and excellence, making us a preferred employer in Arizona.