Global Product Support Engineer

Embark on a transformative career with ASM, where revolutionary technology converges with a culture of collaboration.For over 55 years, ASM has led the charge in innovation and technological advancements. Our team of more than 4,500 ASMers, representing 70 nationalities, plays a vital role in shaping pivotal trends in sectors such as 5G, cloud computing, AI, and autonomous driving. We are not just a technology company; we are advocates for diversity, inclusion, and sustainability, striving to create a positive global impact. Our development programs are designed to support your career growth, expanding your potential while pushing the boundaries of innovation. Join ASM and Drive the Future of ALD Technology Global Product Support Engineer – Phoenix, AZAt ASM, our cutting-edge innovations enable the creation of the world's most advanced semiconductor devices, and the success of these innovations hinges on the expertise of our people. We are looking for a Global Product Support Engineer to join our ALD team in Phoenix. In this role, you will be instrumental in transitioning new products from concept to successful customer integration.This position offers the chance to become a system-level authority for next-generation ALD tools, collaborating closely with development teams and customers to ensure our technology meets the highest standards of performance, reliability, and effectiveness in real-world manufacturing environments.Key ResponsibilitiesIn this impactful role, you will serve as the crucial link between product development and the manufacturing environment, overseeing key phases in the lifecycle of new ALD systems:Act as the system-level technical authority for new product development.Collaborate with Hardware, Electrical, Controls, Process, and Software engineering teams to gain in-depth knowledge of new platforms.Influence product design by providing customer-centric insights on serviceability, manufacturability, and preventive maintenance.Oversee the initial build and testing of new products in development labs, proactively identifying issues and proposing immediate solutions.Create and document best practices and procedures for service, preventive, and corrective maintenance.Lead First-in-Fab (Alpha and Beta) deployments, ensuring customer fab readiness and installation success.

 Embark on a rewarding career with ASM, where innovative technology meets a supportive and collaborative environment.For over 55 years, ASM has been a pioneer in the semiconductor industry, continuously pushing the boundaries of what's technically possible. With a diverse team of over 4,500 professionals from 70 different nationalities, our advanced semiconductor devices are integral to key trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, aiming to leave a positive mark on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation. Become the Expert Others Depend On—Propel ALD Technology at ASMSenior Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor manufacturing processes. When challenges arise, our experts are ready to tackle them. We are looking for a Senior Global Product Support Engineer who excels in resolving complex issues, supporting state-of-the-art tools, and making a tangible impact for customers and field teams across the globe.In this position, you will act as the primary technical authority, offering support for advanced ALD systems when issues require specialized knowledge beyond standard support. Your contributions will significantly enhance tool performance, customer trust, and ASM’s reputation for technical superiority.Your ResponsibilitiesAs a Senior Global Product Support Engineer, you will operate at the highest technical level, blending hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods have been exhausted, providing clear solutions under pressure.Collaborate with engineering teams to report design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.Engage directly with customers to resolve highly technical issues and guarantee optimal system performance.Willingness to travel globally (up to 50%) to support field operations, customer sites, and critical engagements.

Embark on a transformative career with ASM, where cutting-edge technology intertwines with a collaborative ethos. For over 55 years, ASM has led the charge in technological advancements, driving innovation in the realm of semiconductor devices. Our diverse team of more than 4,500 professionals, representing 70 nationalities, is at the forefront of pivotal trends such as 5G, cloud computing, AI, and autonomous driving. Beyond technology, we are deeply committed to diversity, inclusion, and sustainability, working to create a positive global impact. Our dedicated development programs are designed to support your growth and shape your future, pushing the boundaries of innovation. Lead the Future of ALD at ASMGlobal Product Support Engineering Manager – Phoenix, AZ(ALD Equipment experience required)Join our ALD team in Phoenix as a Global Product Support Engineering Manager, where you will take on a pivotal leadership role at the intersection of innovation, customer success, and global manufacturing excellence.If you are an ALD expert who excels in solving complex, high-impact challenges and can influence the performance of cutting-edge tools globally, this position places you at the heart of ASM's operations.Your MissionAs the Manager I, Global Product Support, you will define the performance of ASM's ALD tools at scale—spanning fabs, regions, and customers worldwide. You will spearhead global initiatives that enhance yield optimization, tool reliability, and systemic improvements, while establishing methodologies that set ASM standards and influence the broader semiconductor industry.This is a high-visibility, customer-facing leadership role where your technical acumen, strategic insight, and leadership will reinforce ASM’s reputation as a trusted technology partner.What You’ll Be DoingIn this role, you will act as both a technical authority and global leader, addressing some of ASM’s most critical challenges:Lead and standardize global support methodologies across multiple sites and shiftsOwn complex incident investigations

Embark on a rewarding career with ASM, where cutting-edge technology and a collaborative culture intersect.With over 55 years of leading innovation, ASM remains at the forefront of technological advancements in the semiconductor industry. Our diverse team of over 4,500 ASMers from 70 nationalities drives innovations in fields such as 5G, cloud computing, artificial intelligence, and autonomous driving. We prioritize diversity, inclusion, and sustainability as we aim to positively impact the world. Our development programs are designed to support your career growth, pushing the limits of innovation to realize your potential. Shape the Future of ALD at ASM Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor devices globally, with our team at the heart of this innovation. As a Global Product Support Engineer, you will serve as a system-level expert driving new product development, guiding cutting-edge ALD tools from initial concept to successful customer adoption.This high-visibility role allows your expertise to significantly impact product design, fab performance, and global customer success. You will collaborate closely with hardware, software, controls, and process engineering teams, shaping the development, launch, and support of ASM’s next-generation products.If you thrive on tackling complex technical challenges and value global collaboration while making a lasting impact on semiconductor manufacturing, this position is crafted for you.

Join ASM: Where Technology Meets Collaboration!For over 55 years, ASM has been a pioneer in innovation within the semiconductor industry. With a diverse team of over 4,500 professionals from 70 nationalities, we are shaping the future of technology in fields such as 5G, cloud computing, AI, and autonomous driving. We don’t just focus on technology; we are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are designed to support your growth and push the boundaries of what’s possible. Be the Expert Others Rely On—Advance EPI Technology at ASM Position: Senior Global Product Support Engineer At ASM, our technology is at the forefront of advanced semiconductor manufacturing. We are looking for a Senior Global Product Support Engineer who excels at tackling complex challenges and supporting state-of-the-art tools, positively impacting customers and field teams globally. In this pivotal role, you will act as the primary technical authority, providing in-depth support for advanced EPI systems when issues exceed first-line support capabilities. Your expertise will significantly influence tool performance, customer trust, and ASM’s standing in technical excellence. Your Key ResponsibilitiesAs a Global Product Support Engineer, you will operate at an elevated technical level, merging hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated from field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods are exhausted, providing clear solutions under pressure.Collaborate with engineering teams by reporting design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.

About ASM International ASM International has spent over 55 years advancing technology and innovation. The company brings together more than 4,500 professionals from 70 nationalities, working at the leading edge of trends like 5G, cloud computing, artificial intelligence, and autonomous driving. Diversity, inclusion, and sustainability are core values, and ASM invests in development programs to support employee growth and shape future leaders. Role Overview: Principal Engineer, Global Product Management This position is based in Phoenix, Arizona. The Principal Engineer in Global Product Management works within a collaborative team, taking on a broad range of responsibilities that go beyond what is typical at larger organizations. The role offers both autonomy and the chance to tackle complex challenges. What You Will Do Manage product and technical marketing activities within the Product Management group. Work closely with global customers who have diverse requirements. Balance innovation and collaboration while maintaining attention to detail, even under pressure. Engage in varied daily tasks that contribute directly to ASM’s solutions and customer success. What Sets ASM Apart Emphasis on diversity, inclusion, and sustainability across all teams. Opportunities for professional development and career growth. Collaborative culture that values new ideas and continuous improvement.

Join ASM, where innovative technology meets a collaborative work culture.For over 55 years, ASM International has been leading the way in innovation and technological advancements. With a diverse workforce of over 4,500 professionals from 70 different nationalities, our team is integral to pioneering advancements in areas such as 5G, cloud computing, artificial intelligence, and autonomous driving. More than just a technology firm, we are devoted to diversity, inclusion, and sustainability, aiming to make a positive difference in the world. Our development programs are designed to foster personal growth, shape your career trajectory, and push the boundaries of innovation to unlock potential.As a Senior Engineer in Global Product Management, you will engage in a diverse array of responsibilities that surpass typical roles in larger corporations. This position is well-suited for individuals who thrive in a fast-paced, intellectually stimulating atmosphere and appreciate working autonomously, innovatively, and collaboratively across functions.You will be given the freedom to think creatively and strategically, collaborating closely with global clients and internal teams to deliver revolutionary solutions. Each day will present new challenges and opportunities to create a significant impact throughout the product lifecycle—from initial concept to market launch.

Join ASM, where cutting-edge technology blends with a collaborative culture.With a legacy of over 55 years, ASM is a pioneer in innovation and technology. Our diverse team of more than 4,500 professionals from 70 nationalities plays a pivotal role in shaping the future through advanced semiconductor devices that fuel trends in 5G, cloud computing, AI, and autonomous driving. We are not just a tech company; we prioritize diversity, inclusion, and sustainability in our mission to create a positive global impact. Our dedicated development programs are designed to support your growth, broaden your horizons, and redefine the boundaries of innovation.As a Senior Principal Engineer, Global Product Management, you will steer ASM's product strategy and market presence by crafting the product roadmap, managing the entire product lifecycle, and collaborating with customers to deliver innovative solutions. This is a unique opportunity to work cross-functionally, engage with internal and external stakeholders, and shape the future of semiconductor technology.

Join ASM and be a part of a pioneering technology and collaborative culture.With over 55 years of leadership in innovation, ASM is at the forefront of technological advancements. Our diverse team of more than 4,500 ASMers from 70 different nationalities contributes significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to foster your growth, shaping your future while pushing the limits of innovation. As a Technical Product Support (TPS) Engineer at ASM, you will engage directly with customers and engineering teams, driving cutting-edge products from development into high-volume manufacturing. You will become a system-level expert on new products, playing a vital role in design, testing, and customer adoption.This dynamic, hands-on role is perfect for engineers who thrive on solving complex problems, working with state-of-the-art technology, and witnessing their efforts materialize in real manufacturing environments worldwide. Expect domestic and international travel (25–75%) depending on the product lifecycle.

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Join ASM and Shape the Future of Technology!For over 55 years, ASM has been at the forefront of innovation, pioneering advancements in technology that power critical trends such as 5G, cloud computing, AI, and autonomous driving. With a diverse workforce of over 4,500 professionals from 70 nationalities, we are committed to fostering a culture of diversity, inclusion, and sustainability while making a positive impact on our world. Our development programs are designed to support your career growth, pushing the boundaries of innovation to unlock your potential. Total Product Support Engineer – ALD | Phoenix, AZ(Experience with ALD equipment is a prerequisite)At ASM, we are looking for a Total Product Support Engineer to join our dynamic ALD team in Phoenix. In this pivotal role, you will be instrumental in launching new products and ensuring their success in real-world manufacturing environments.This position places you at the heart of new product development, serving as the system-level expert who connects engineering design, production readiness, and customer satisfaction. If you thrive on taking technical ownership, collaborating across functions, and witnessing the direct impact of your work in fabs worldwide, this is a unique chance to leave your mark.

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

Join ASM, where innovation and teamwork converge.For over 55 years, ASM has been a leader in technological advancement, driving innovation across industries. With a diverse workforce of over 4,500 employees from 70 nations, we are at the forefront of groundbreaking trends like 5G, cloud computing, AI, and autonomous driving. Our commitment extends beyond technology; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact globally. Our development programs are tailored to foster your growth, propelling you into a future of innovation.About the RoleAs a Product Safety Engineer at ASM, you will spearhead safety compliance initiatives for state-of-the-art semiconductor equipment that underpins tomorrow's technologies. Your role is vital in ensuring that our designs adhere to global and European safety standards, promoting innovation while safeguarding individuals and processes. Your expertise will be instrumental in shaping reliable solutions that facilitate advancements in AI, 5G, and more.

Job Overview:Join our dynamic team as a Web Methods Support Analyst, where you will play a vital role in ensuring the stability and efficiency of our web methods environments. Your expertise will be essential in managing incidents, changes, and problems to deliver seamless support in a high-paced production setting.

Join ASM International and be part of a forward-thinking team dedicated to innovation and collaboration.With over 55 years of pioneering technology, ASM is a leader in the semiconductor industry, contributing to advancements in 5G, cloud computing, AI, and autonomous vehicles. Our diverse workforce, comprising over 4,500 professionals from 70 different nationalities, embodies our commitment to inclusivity and sustainability, aiming to make a positive impact on the world. Our development programs are designed to foster your growth, challenge the status quo, and unlock your full potential.As a Senior Process Engineer focused on Productivity, you will engage directly with customers, acting as a system-level expert to support new product development. This role may involve 25-50% travel, both domestic and international, based on the product lifecycle.

Embark on a rewarding journey with ASM, where innovative technology converges with a collaborative work environment.For over 55 years, ASM has led the way in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of over 4,500 employees representing 70 nationalities, our team and our state-of-the-art semiconductor devices significantly impact global trends such as 5G, cloud computing, AI, and autonomous driving. We are more than just a technology company; we are committed to diversity, inclusion, and sustainability, striving to create a positive effect on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation.At ASM, our Software Engineering teams are dedicated to delivering software solutions that yield immediate, measurable results in semiconductor processing equipment operations. The hardware includes robotics, gas valves, temperature controllers, and more.As a Senior Software Support Engineer, your role will be pivotal in diagnosing, replicating, and resolving software issues reported by our customers and within our demo lab.Key Responsibilities:Collect relevant information to investigate issues, reproduce them, identify root causes, and suggest corrective actions.Troubleshoot and resolve software issues, focusing on embedded software for control systems, while effectively triaging mechanical, electrical, and software bugs.Manage escalation calls with field support engineers, ensuring clear communication and effective resolution strategies.

Embark on a rewarding career with ASM, where innovation meets collaboration.For more than 55 years, ASM has been a leader in technological advancements, shaping the future of industries such as 5G, cloud computing, AI, and autonomous driving. Our diverse team of over 4,500 professionals from 70 nationalities is dedicated to making a positive impact on the world through our advanced semiconductor devices. We prioritize diversity, inclusion, and sustainability, and our development programs are designed to support your growth and push the boundaries of innovation.As part of the Global Quality team, you will collaborate with Business Unit Engineers, Product Support, Field Teams, Supplier Quality, and Manufacturing to address and resolve critical non-conformance issues that impact customer satisfaction. This role involves direct customer engagement and presenting solutions and updates to both customers and ASM management.

Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting visionary individuals with manufacturers who can turn their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources to expand their operations while enabling Fortune 1000 buyers to seamlessly access global manufacturing capabilities.We are on the lookout for a dynamic and seasoned Senior Solutions Engineer - Automotive Production to play a vital role in our customer engagement efforts. This position will enhance our Sales team by offering insights, feedback, and sharing expertise gained from direct interaction within the automotive and production engineering sectors. This role uniquely combines customer interaction, technical acumen, and project management skills. The Solutions Engineering team will integrate within our Pre-Sales Engineering organization, collaboratively led by Sales and Operations.Join us in this unique opportunity to be part of a fast-paced and evolving company at the forefront of digital manufacturing. If you are a dedicated and experienced engineer with a passion for the automotive industry and digital technology, this position is tailored for you.

Join ASM, where innovative technology intersects with a collaborative culture.With over 55 years of leadership in the semiconductor industry, ASM has consistently been a trailblazer in technological advancements. Our diverse team of over 4,500 professionals from 70 different nationalities is at the forefront of key innovations such as 5G, cloud computing, AI, and autonomous driving. More than just a technology company, we prioritize diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are designed to foster your growth while pushing the boundaries of innovation.In this pivotal role, you will oversee the quality assurance of our products, ensuring that we manufacture with excellence. Your responsibilities will include identifying strategies to enhance productivity and efficiency without compromising product quality or customer satisfaction, thereby transforming quality into a competitive advantage.As a leader, you will direct a team responsible for comprehensive quality assurance, utilizing both in-house operations and customer data to implement preventive measures for non-conformances (NC).We seek an inherently motivated individual, adept at crafting innovative solutions and conducting thorough analyses to facilitate effective resolutions.Key Responsibilities:Oversee Quality Non-Conformances – Identify root causes in intake and filtering processes.Coordinate with the Corporate Quality Team to align with customer expectations.Ensure timely and effective closure of NCs, including preventive actions.Establish and maintain Customer Quality Dashboards.Collaborate with customers on critical quality indexes.Support local management with process improvement proposals and the implementation of new processes.Lead corporate initiatives aimed at enhancing execution of critical processes.Drive resolution of structural quality issues within corporate frameworks, such as QMS restructuring.Develop structured inspection plans and collaborate across functions to enhance testing and assembly processes.Lead quality assurance metrics to meet targets, including managing contract manufacturers.Provide hands-on guidance to the team through 8D methodology to resolve non-conformances.

Cognite is at the cutting edge of industrial digitalization, crafting AI and data solutions that tackle some of the most formidable challenges globally. With an unparalleled legacy in industry and a rich array of AI functionalities, including low-code AI agents, Cognite propels the digital transformation necessary for significant operational enhancements.Our ambitious vision is clear: to unlock $100 billion in customer value by 2035 and revolutionize the dynamics of global industry.