Global Product Support Engineer at ASM | Phoenix, Arizona

Join ASM: Where Technology Meets Collaboration!For over 55 years, ASM has been a pioneer in innovation within the semiconductor industry. With a diverse team of over 4,500 professionals from 70 nationalities, we are shaping the future of technology in fields such as 5G, cloud computing, AI, and autonomous driving. We don’t just focus on technology; we are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are designed to support your growth and push the boundaries of what’s possible. Be the Expert Others Rely On—Advance EPI Technology at ASM Position: Senior Global Product Support Engineer At ASM, our technology is at the forefront of advanced semiconductor manufacturing. We are looking for a Senior Global Product Support Engineer who excels at tackling complex challenges and supporting state-of-the-art tools, positively impacting customers and field teams globally. In this pivotal role, you will act as the primary technical authority, providing in-depth support for advanced EPI systems when issues exceed first-line support capabilities. Your expertise will significantly influence tool performance, customer trust, and ASM’s standing in technical excellence. Your Key ResponsibilitiesAs a Global Product Support Engineer, you will operate at an elevated technical level, merging hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated from field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods are exhausted, providing clear solutions under pressure.Collaborate with engineering teams by reporting design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.

Embark on an exciting journey with ASM, a pioneer where advanced technology converges with a dynamic, collaborative culture.For over 55 years, ASM has been at the forefront of innovation, pushing the limits of what's technologically feasible. With a diverse workforce of over 4,500 ASMers representing 70 nationalities, we are instrumental in shaping trends such as 5G, cloud computing, artificial intelligence, and autonomous vehicles. More than just a technology firm, we are committed to diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to cultivate your growth, pushing the boundaries of innovation to unlock your potential. As a Principal Process Engineer at ASM, you will engage with semiconductor processing and analytical equipment to research, develop, and optimize processes focused on oxidation, annealing, curing, Atomic Layer Deposition (ALD, PEALD), Epitaxy, or PECVD for logic, memory, analog, power, and MEMS applications. Your extensive technical expertise will enable you to provide innovative solutions to our product teams. You will design and execute complex experiments, conduct measurements, and interpret intricate experimental results. Delivering creative solutions, producing technical publications, and generating Intellectual Property (IP) are vital components of this role.

Embark on a rewarding career with ASM, where cutting-edge technology and a collaborative culture intersect.With over 55 years of leading innovation, ASM remains at the forefront of technological advancements in the semiconductor industry. Our diverse team of over 4,500 ASMers from 70 nationalities drives innovations in fields such as 5G, cloud computing, artificial intelligence, and autonomous driving. We prioritize diversity, inclusion, and sustainability as we aim to positively impact the world. Our development programs are designed to support your career growth, pushing the limits of innovation to realize your potential. Shape the Future of ALD at ASM Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor devices globally, with our team at the heart of this innovation. As a Global Product Support Engineer, you will serve as a system-level expert driving new product development, guiding cutting-edge ALD tools from initial concept to successful customer adoption.This high-visibility role allows your expertise to significantly impact product design, fab performance, and global customer success. You will collaborate closely with hardware, software, controls, and process engineering teams, shaping the development, launch, and support of ASM’s next-generation products.If you thrive on tackling complex technical challenges and value global collaboration while making a lasting impact on semiconductor manufacturing, this position is crafted for you.

Embark on an exciting career with ASM, where innovative technology intersects with a collaborative environment.For over 55 years, ASM has been at the forefront of technological advancements, leading the way in innovation and possibilities. With a diverse team of more than 4,500 professionals from 70 nationalities, our cutting-edge semiconductor devices are essential in shaping trends such as 5G, cloud computing, artificial intelligence, and autonomous vehicles. We are more than a tech company; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact on the world. Our development programs are designed to support your career growth, helping you to push the boundaries of innovation and unlock your full potential. Key Responsibilities:Utilize engineering principles, product specifications, and research data to design systems and products tailored for the semiconductor industry.Conduct engineering calculations addressing structural, thermal, and fluid dynamics challenges.Design and refine Creo models, ensuring alignment with product specifications and performance criteria.

Embark on a transformative journey with ASM, where innovative technology converges with a vibrant, collaborative culture.For over 55 years, ASM has led the charge in pioneering advancements and technological possibilities. Our diverse team of more than 4,500 professionals, representing 70 different nationalities, is instrumental in driving key trends such as 5G, cloud computing, artificial intelligence, and autonomous driving. We are more than just a technology company; we prioritize diversity, inclusion, and sustainability to make a meaningful impact on the world. Our development programs are designed to support your professional growth, pushing the boundaries of innovation and unlocking your full potential. In your role as a Senior Mechanical Engineer on our Value Engineering team at ASM, you will be crucial in enhancing the value of aftermarket products by optimizing designs, improving manufacturing processes, and minimizing costs. Your focus will be on striking the perfect balance between functionality, reliability, and cost-effectiveness within a dynamic and competitive market.

Embark on a transformative career with ASM, where revolutionary technology converges with a culture of collaboration.For over 55 years, ASM has led the charge in innovation and technological advancements. Our team of more than 4,500 ASMers, representing 70 nationalities, plays a vital role in shaping pivotal trends in sectors such as 5G, cloud computing, AI, and autonomous driving. We are not just a technology company; we are advocates for diversity, inclusion, and sustainability, striving to create a positive global impact. Our development programs are designed to support your career growth, expanding your potential while pushing the boundaries of innovation. Join ASM and Drive the Future of ALD Technology Global Product Support Engineer – Phoenix, AZAt ASM, our cutting-edge innovations enable the creation of the world's most advanced semiconductor devices, and the success of these innovations hinges on the expertise of our people. We are looking for a Global Product Support Engineer to join our ALD team in Phoenix. In this role, you will be instrumental in transitioning new products from concept to successful customer integration.This position offers the chance to become a system-level authority for next-generation ALD tools, collaborating closely with development teams and customers to ensure our technology meets the highest standards of performance, reliability, and effectiveness in real-world manufacturing environments.Key ResponsibilitiesIn this impactful role, you will serve as the crucial link between product development and the manufacturing environment, overseeing key phases in the lifecycle of new ALD systems:Act as the system-level technical authority for new product development.Collaborate with Hardware, Electrical, Controls, Process, and Software engineering teams to gain in-depth knowledge of new platforms.Influence product design by providing customer-centric insights on serviceability, manufacturability, and preventive maintenance.Oversee the initial build and testing of new products in development labs, proactively identifying issues and proposing immediate solutions.Create and document best practices and procedures for service, preventive, and corrective maintenance.Lead First-in-Fab (Alpha and Beta) deployments, ensuring customer fab readiness and installation success.

 Embark on a rewarding career with ASM, where innovative technology meets a supportive and collaborative environment.For over 55 years, ASM has been a pioneer in the semiconductor industry, continuously pushing the boundaries of what's technically possible. With a diverse team of over 4,500 professionals from 70 different nationalities, our advanced semiconductor devices are integral to key trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, aiming to leave a positive mark on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation. Become the Expert Others Depend On—Propel ALD Technology at ASMSenior Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor manufacturing processes. When challenges arise, our experts are ready to tackle them. We are looking for a Senior Global Product Support Engineer who excels in resolving complex issues, supporting state-of-the-art tools, and making a tangible impact for customers and field teams across the globe.In this position, you will act as the primary technical authority, offering support for advanced ALD systems when issues require specialized knowledge beyond standard support. Your contributions will significantly enhance tool performance, customer trust, and ASM’s reputation for technical superiority.Your ResponsibilitiesAs a Senior Global Product Support Engineer, you will operate at the highest technical level, blending hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods have been exhausted, providing clear solutions under pressure.Collaborate with engineering teams to report design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.Engage directly with customers to resolve highly technical issues and guarantee optimal system performance.Willingness to travel globally (up to 50%) to support field operations, customer sites, and critical engagements.

Join ASM, a leader at the intersection of technology and culture.For over 55 years, ASM has been pioneering advancements in the semiconductor industry, driving innovation in sectors such as 5G, cloud computing, AI, and autonomous vehicles. With a workforce of over 4,500 individuals from 70 diverse backgrounds, we are committed to fostering an inclusive and sustainable work environment that makes a positive impact globally. Our development initiatives are designed to support your growth and help you unlock your full potential.As a People Services Generalist, you will be an integral part of the Global People Team, providing exceptional HR operational support with a focus on systems enablement, reporting, and data integrity throughout the U.S.Your role involves offering frontline assistance through the People Team ticketing system (Halo), addressing inquiries from employees and managers across various topics to maintain high customer service standards.You will work closely with Global/Regional People Partners and Centers of Excellence to ensure the consistent application of global HR processes, tools, and policies, while striving to continuously enhance system workflows and data quality.This position demands strong execution capabilities in a fast-paced environment alongside a commitment to customer service and quality, specifically through system optimization, precise transactions, and actionable insights on workforce data.You will also play a vital role in facilitating an outstanding onboarding experience by ensuring timely and accurate system transactions, effective communication, and coordination across all stakeholders. Additionally, you will keep New Hire Orientation materials current and lead orientation sessions to ensure that new employees are equipped for success from their first day.Furthermore, you will contribute to projects aimed at refining global HR processes and systems and enhancing the utilization of HR data for informed business decisions.

Join the team at ASM, where cutting-edge technology and a collaborative culture converge.For over 55 years, ASM has led the charge in innovation and technological advancements. With a diverse workforce of more than 4,500 professionals from 70 different nationalities, our company is at the forefront of major trends such as 5G, cloud computing, AI, and autonomous driving. We are committed to diversity, inclusion, and sustainability, and we aim to make a positive impact on the world. Our development programs foster your growth, helping to shape your future while pushing the boundaries of what's possible. The Senior Manager, Business Control plays a pivotal role in supporting ASM's core ALD business and new product KPUs within a dynamic semiconductor equipment arena. As a key financial partner to Business Unit General Managers, this position is integral in providing critical insights for decision-making and fostering process excellence within a team of high-performing managers and analysts.This hands-on, highly visible role demands exceptional organizational, communication, and analytical skills. As a leader, you will not only excel as an individual contributor but also develop talent and unite your team around a shared vision and purpose.Culture note: Our teams are small yet impactful. We expect ownership, clarity in accountability, and visible results.

Join ASM, where innovative technology meets a collaborative work culture.For over 55 years, ASM International has been leading the way in innovation and technological advancements. With a diverse workforce of over 4,500 professionals from 70 different nationalities, our team is integral to pioneering advancements in areas such as 5G, cloud computing, artificial intelligence, and autonomous driving. More than just a technology firm, we are devoted to diversity, inclusion, and sustainability, aiming to make a positive difference in the world. Our development programs are designed to foster personal growth, shape your career trajectory, and push the boundaries of innovation to unlock potential.As a Senior Engineer in Global Product Management, you will engage in a diverse array of responsibilities that surpass typical roles in larger corporations. This position is well-suited for individuals who thrive in a fast-paced, intellectually stimulating atmosphere and appreciate working autonomously, innovatively, and collaboratively across functions.You will be given the freedom to think creatively and strategically, collaborating closely with global clients and internal teams to deliver revolutionary solutions. Each day will present new challenges and opportunities to create a significant impact throughout the product lifecycle—from initial concept to market launch.

Embark on a transformative career with ASM, where cutting-edge technology intertwines with a collaborative ethos. For over 55 years, ASM has led the charge in technological advancements, driving innovation in the realm of semiconductor devices. Our diverse team of more than 4,500 professionals, representing 70 nationalities, is at the forefront of pivotal trends such as 5G, cloud computing, AI, and autonomous driving. Beyond technology, we are deeply committed to diversity, inclusion, and sustainability, working to create a positive global impact. Our dedicated development programs are designed to support your growth and shape your future, pushing the boundaries of innovation. Lead the Future of ALD at ASMGlobal Product Support Engineering Manager – Phoenix, AZ(ALD Equipment experience required)Join our ALD team in Phoenix as a Global Product Support Engineering Manager, where you will take on a pivotal leadership role at the intersection of innovation, customer success, and global manufacturing excellence.If you are an ALD expert who excels in solving complex, high-impact challenges and can influence the performance of cutting-edge tools globally, this position places you at the heart of ASM's operations.Your MissionAs the Manager I, Global Product Support, you will define the performance of ASM's ALD tools at scale—spanning fabs, regions, and customers worldwide. You will spearhead global initiatives that enhance yield optimization, tool reliability, and systemic improvements, while establishing methodologies that set ASM standards and influence the broader semiconductor industry.This is a high-visibility, customer-facing leadership role where your technical acumen, strategic insight, and leadership will reinforce ASM’s reputation as a trusted technology partner.What You’ll Be DoingIn this role, you will act as both a technical authority and global leader, addressing some of ASM’s most critical challenges:Lead and standardize global support methodologies across multiple sites and shiftsOwn complex incident investigations

Join ASM, where cutting-edge technology blends with a collaborative culture.With a legacy of over 55 years, ASM is a pioneer in innovation and technology. Our diverse team of more than 4,500 professionals from 70 nationalities plays a pivotal role in shaping the future through advanced semiconductor devices that fuel trends in 5G, cloud computing, AI, and autonomous driving. We are not just a tech company; we prioritize diversity, inclusion, and sustainability in our mission to create a positive global impact. Our dedicated development programs are designed to support your growth, broaden your horizons, and redefine the boundaries of innovation.As a Senior Principal Engineer, Global Product Management, you will steer ASM's product strategy and market presence by crafting the product roadmap, managing the entire product lifecycle, and collaborating with customers to deliver innovative solutions. This is a unique opportunity to work cross-functionally, engage with internal and external stakeholders, and shape the future of semiconductor technology.

Join ASM and be a part of a pioneering technology and collaborative culture.With over 55 years of leadership in innovation, ASM is at the forefront of technological advancements. Our diverse team of more than 4,500 ASMers from 70 different nationalities contributes significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to foster your growth, shaping your future while pushing the limits of innovation. As a Technical Product Support (TPS) Engineer at ASM, you will engage directly with customers and engineering teams, driving cutting-edge products from development into high-volume manufacturing. You will become a system-level expert on new products, playing a vital role in design, testing, and customer adoption.This dynamic, hands-on role is perfect for engineers who thrive on solving complex problems, working with state-of-the-art technology, and witnessing their efforts materialize in real manufacturing environments worldwide. Expect domestic and international travel (25–75%) depending on the product lifecycle.

Join ASM and Shape the Future of Technology!For over 55 years, ASM has been at the forefront of innovation, pioneering advancements in technology that power critical trends such as 5G, cloud computing, AI, and autonomous driving. With a diverse workforce of over 4,500 professionals from 70 nationalities, we are committed to fostering a culture of diversity, inclusion, and sustainability while making a positive impact on our world. Our development programs are designed to support your career growth, pushing the boundaries of innovation to unlock your potential. Total Product Support Engineer – ALD | Phoenix, AZ(Experience with ALD equipment is a prerequisite)At ASM, we are looking for a Total Product Support Engineer to join our dynamic ALD team in Phoenix. In this pivotal role, you will be instrumental in launching new products and ensuring their success in real-world manufacturing environments.This position places you at the heart of new product development, serving as the system-level expert who connects engineering design, production readiness, and customer satisfaction. If you thrive on taking technical ownership, collaborating across functions, and witnessing the direct impact of your work in fabs worldwide, this is a unique chance to leave your mark.

Join ASM's Innovative Team!For over 55 years, ASM International has been a pioneer in semiconductor technology, leading the charge in innovation and advancements that shape the future. With a diverse workforce of over 4,500 professionals from 70 nationalities, our cutting-edge semiconductor devices are instrumental in transformative trends including 5G, cloud computing, AI, and autonomous driving. At ASM, we go beyond technology; we are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our dedicated development programs foster your growth, helping you to shape your future while pushing the boundaries of innovation.Your MissionAs a Senior Software Engineer specializing in .NET MAUI, you will play a critical role in revolutionizing semiconductor manufacturing. You will design and develop sophisticated cross-platform applications that facilitate real-time control of robotics, sensors, and state-of-the-art hardware. Your contributions will significantly enhance the performance of the world's leading chip-making equipment, driving innovation in a dynamic global setting.Key ResponsibilitiesDesign, develop, test, and maintain cross-platform applications utilizing .NET MAUI and MVVM.Lead architectural decision-making and implement best practices for clean code across mobile and desktop environments.Work collaboratively with global teams to translate business requirements into robust technical solutions.Integrate RESTful APIs and third-party services focusing on performance and scalability.Troubleshoot and resolve software issues, particularly in real-time control systems.Conduct code reviews and mentor junior developers to elevate team capabilities.Author and review system specifications, software designs, and comprehensive test plans.Engage in system design and software strategy discussions to enhance product development.Manage escalations and work closely with field engineers and customers worldwide.Optimize UI/UX across platforms ensuring a seamless user experience.

About ASM International ASM International has spent over 55 years advancing technology and innovation. The company brings together more than 4,500 professionals from 70 nationalities, working at the leading edge of trends like 5G, cloud computing, artificial intelligence, and autonomous driving. Diversity, inclusion, and sustainability are core values, and ASM invests in development programs to support employee growth and shape future leaders. Role Overview: Principal Engineer, Global Product Management This position is based in Phoenix, Arizona. The Principal Engineer in Global Product Management works within a collaborative team, taking on a broad range of responsibilities that go beyond what is typical at larger organizations. The role offers both autonomy and the chance to tackle complex challenges. What You Will Do Manage product and technical marketing activities within the Product Management group. Work closely with global customers who have diverse requirements. Balance innovation and collaboration while maintaining attention to detail, even under pressure. Engage in varied daily tasks that contribute directly to ASM’s solutions and customer success. What Sets ASM Apart Emphasis on diversity, inclusion, and sustainability across all teams. Opportunities for professional development and career growth. Collaborative culture that values new ideas and continuous improvement.

Join ASM and embark on a rewarding career where leading technology meets a dynamic team environment.For over 55 years, ASM has been at the forefront of technological advancement, innovating in areas such as 5G, cloud computing, AI, and autonomous driving. With a diverse workforce of over 4,500 professionals from 70 different nationalities, we are committed to fostering an inclusive and sustainable workplace that positively impacts the world. Our development programs are designed to support your growth, broaden your horizons, and unlock your potential.Role OverviewThe Controller I, Business Control plays a pivotal role in supporting the global Services & Spares business within a fast-paced semiconductor equipment environment. As a vital finance business partner, this position provides essential financial insights, governance, and analytical rigor to enhance operational efficiency and influence decision-making.This hands-on role is highly visible and requires strong business acumen, analytical skills, and the ability to engage with stakeholders across various regions and functions.Culture note: We thrive in small, high-impact teams where ownership is encouraged, accountability is clear, and contributions are visible.

Join ASM, where innovation and teamwork converge.For over 55 years, ASM has been a leader in technological advancement, driving innovation across industries. With a diverse workforce of over 4,500 employees from 70 nations, we are at the forefront of groundbreaking trends like 5G, cloud computing, AI, and autonomous driving. Our commitment extends beyond technology; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact globally. Our development programs are tailored to foster your growth, propelling you into a future of innovation.About the RoleAs a Product Safety Engineer at ASM, you will spearhead safety compliance initiatives for state-of-the-art semiconductor equipment that underpins tomorrow's technologies. Your role is vital in ensuring that our designs adhere to global and European safety standards, promoting innovation while safeguarding individuals and processes. Your expertise will be instrumental in shaping reliable solutions that facilitate advancements in AI, 5G, and more.

Join the ASM Team: Where Technology Meets Innovation!For more than 55 years, ASM has been at the cutting edge of technological advancements. With a diverse workforce of over 4,500 employees from 70 different nationalities, our semiconductor solutions are pivotal in shaping the future of industries such as 5G, cloud computing, AI, and autonomous driving. We pride ourselves not just on our technological prowess but also on our commitment to diversity, inclusion, and sustainability, ensuring that we make a positive impact on the global community. Our development programs are tailored to support your personal and professional growth, empowering you to innovate and expand your potential.** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

Embark on a rewarding journey with ASM, where innovative technology converges with a collaborative work environment.For over 55 years, ASM has led the way in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of over 4,500 employees representing 70 nationalities, our team and our state-of-the-art semiconductor devices significantly impact global trends such as 5G, cloud computing, AI, and autonomous driving. We are more than just a technology company; we are committed to diversity, inclusion, and sustainability, striving to create a positive effect on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation.At ASM, our Software Engineering teams are dedicated to delivering software solutions that yield immediate, measurable results in semiconductor processing equipment operations. The hardware includes robotics, gas valves, temperature controllers, and more.As a Senior Software Support Engineer, your role will be pivotal in diagnosing, replicating, and resolving software issues reported by our customers and within our demo lab.Key Responsibilities:Collect relevant information to investigate issues, reproduce them, identify root causes, and suggest corrective actions.Troubleshoot and resolve software issues, focusing on embedded software for control systems, while effectively triaging mechanical, electrical, and software bugs.Manage escalation calls with field support engineers, ensuring clear communication and effective resolution strategies.