Product Support Engineer at Semperis | Phoenix

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Join Semperis as a Technical Enablement Engineer! Our mission is to be a Force for Good, starting with creating an exceptional workplace. We are committed to empowering our employees, fostering a culture of support, purpose, and personal growth. Recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000 and a multi-year Inc. Best Workplace awardee, we focus on balancing work and life for our team.Position OverviewAs a Technical Enablement Engineer, you will play a crucial role in advancing our technical enablement initiatives. You will be responsible for the development and operation of our hands-on lab ecosystem for Semperis products, including DSP, ADFR, DRET, Lightning, Ready1, and Migrator. In this individual contributor role within the Global Technical Enablement team, you will also coordinate internal technical enablement sessions for our global workforce.You will collaborate closely with Product, Engineering, Technical Delivery, Pre-Sales, and Partner teams to translate product capabilities and real-world implementation patterns into high-fidelity, validated lab experiences that can be scaled and managed effectively.Key ResponsibilitiesHands-On LabsOversee the processes for our hands-on lab environment for all Semperis products.Design scalable, repeatable lab topologies that replicate real-world enterprise identity environments and common customer deployment patterns.Lead the technical implementation and configuration of our lab delivery platform, including all necessary integrations, templates, and automation to support complex scenarios.Establish and uphold standards for network, identity, security, and data configurations within labs to ensure consistency.Collaborate with Product and Engineering to ensure labs are updated with new releases and features.Lab Content & Scenario DesignWork with subject matter experts to design scenario-based labs that reflect real-world use cases.

Join Semperis, where our mission is to be a Force for Good, starting with creating an outstanding workplace. We believe that a supportive and empowering environment allows our team to excel, which is why we prioritize a purpose-driven, growth-oriented, and balanced employee experience. Recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee, Semperis is committed to fostering talent and innovation.We are seeking a Senior Cloud Security Engineer to enhance our dynamic team.In this pivotal role, you'll be instrumental in safeguarding enterprises from cyber threats while collaborating with some of the brightest minds in cybersecurity and Identity Access Management.Your ResponsibilitiesDesign, develop, and uphold secure cloud infrastructures across Azure, AWS, and GCP, with deep expertise in at least one platform.Manage and enhance Cloud Security Posture Management (CSPM) capabilities, including policies, guardrails, and automated remediation processes.Implement and sustain cloud network security measures, such as network segmentation, cloud-native firewalls, and secure ingress/egress configurations.Establish and enforce security best practices for Kubernetes environments (AKS/EKS), focusing on RBAC, network policies, and cluster hardening.Collaborate with engineering teams to conduct security architecture reviews and provide guidance on new services, ensuring compliance with security best practices.

Semperis, based in Phoenix, develops identity resilience solutions for organizations and has earned recognition as one of America's fastest-growing cybersecurity companies. The team values a workplace where employees feel empowered and supported in their growth. Role overview The Technical Product Marketing Manager will help define and communicate the technical strengths of Semperis products to both technical and business audiences. This position supports direct sales and partner teams in explaining the business value of the identity resilience platform. The role is located in Phoenix. What you will do Write technical content, including whitepapers, research papers, technical use cases, blogs, and other materials to support sales and partner enablement and to educate customers and prospects. Develop competitive positioning materials that highlight Semperis’ differentiators, collaborating with technical subject matter experts. Create marketing collateral for sales and partner teams, such as data sheets, solution briefs, playbooks, website content, and presentations to showcase the value of Semperis’ solutions. Produce product sales training materials, including videos, blogs, and presentations, for internal sales, partner teams, and solutions architects. Build product-specific enablement content to help position the identity resilience platform in the field. Work closely with marketing, product, and partner program teams on product launches, marketing initiatives, and defining success metrics. Partner with field and partner teams to provide content and strategic guidance for integrated campaigns and event marketing projects.

Join ASM: Where Technology Meets Collaboration!For over 55 years, ASM has been a pioneer in innovation within the semiconductor industry. With a diverse team of over 4,500 professionals from 70 nationalities, we are shaping the future of technology in fields such as 5G, cloud computing, AI, and autonomous driving. We don’t just focus on technology; we are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are designed to support your growth and push the boundaries of what’s possible. Be the Expert Others Rely On—Advance EPI Technology at ASM Position: Senior Global Product Support Engineer At ASM, our technology is at the forefront of advanced semiconductor manufacturing. We are looking for a Senior Global Product Support Engineer who excels at tackling complex challenges and supporting state-of-the-art tools, positively impacting customers and field teams globally. In this pivotal role, you will act as the primary technical authority, providing in-depth support for advanced EPI systems when issues exceed first-line support capabilities. Your expertise will significantly influence tool performance, customer trust, and ASM’s standing in technical excellence. Your Key ResponsibilitiesAs a Global Product Support Engineer, you will operate at an elevated technical level, merging hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated from field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods are exhausted, providing clear solutions under pressure.Collaborate with engineering teams by reporting design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

At Semperis, we strive to be a Force for Good, starting with creating an exceptional workplace. We recognize that when individuals feel appreciated, supported, and empowered, they perform at their best. Our commitment is to foster an employee experience grounded in purpose, growth, and balance. Semperis has earned accolades as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, recognized as a DUNS 100 Top Startup to Work For, and acknowledged as a multi-year winner of the Inc. Best Workplace award.About the RoleWe are seeking a FedRAMP DevOps Team Lead to take charge of the deployment, orchestration, and secure operations of our FedRAMP-authorized identity and security products. This role is a blend of hands-on architecture and leadership, mentoring, and developing a team operating in a highly regulated federal environment.U.S. citizenship is required, and we are considering candidates located in:Phoenix, AZWashington, D.C.Hoboken, NJDallas, TXKey ResponsibilitiesLead and enhance build/release pipelines and GitOps workflows across the FedRAMP boundary.Provide daily guidance, coaching, and performance management for DevOps engineers.Design and operate Azure Government Cloud infrastructure using Terraform/Terragrunt.Manage AKS clusters with Istio, secure networking, WAF configurations, and Zero Trust models (PIM/RBAC).Ensure compliant CI/CD pipelines, automation scripts, and documentation aligned with FedRAMP controls.Oversee observability systems (Open Telemetry, Azure Monitor, Prometheus/Grafana) and maintain SLAs, SLOs, and reliability practices.Manage logging, audit trails, and data indexing using OpenSearch per FedRAMP requirements.

Join ASM and be a part of a pioneering technology and collaborative culture.With over 55 years of leadership in innovation, ASM is at the forefront of technological advancements. Our diverse team of more than 4,500 ASMers from 70 different nationalities contributes significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to foster your growth, shaping your future while pushing the limits of innovation. As a Technical Product Support (TPS) Engineer at ASM, you will engage directly with customers and engineering teams, driving cutting-edge products from development into high-volume manufacturing. You will become a system-level expert on new products, playing a vital role in design, testing, and customer adoption.This dynamic, hands-on role is perfect for engineers who thrive on solving complex problems, working with state-of-the-art technology, and witnessing their efforts materialize in real manufacturing environments worldwide. Expect domestic and international travel (25–75%) depending on the product lifecycle.

Join ASM and Shape the Future of Technology!For over 55 years, ASM has been at the forefront of innovation, pioneering advancements in technology that power critical trends such as 5G, cloud computing, AI, and autonomous driving. With a diverse workforce of over 4,500 professionals from 70 nationalities, we are committed to fostering a culture of diversity, inclusion, and sustainability while making a positive impact on our world. Our development programs are designed to support your career growth, pushing the boundaries of innovation to unlock your potential. Total Product Support Engineer – ALD | Phoenix, AZ(Experience with ALD equipment is a prerequisite)At ASM, we are looking for a Total Product Support Engineer to join our dynamic ALD team in Phoenix. In this pivotal role, you will be instrumental in launching new products and ensuring their success in real-world manufacturing environments.This position places you at the heart of new product development, serving as the system-level expert who connects engineering design, production readiness, and customer satisfaction. If you thrive on taking technical ownership, collaborating across functions, and witnessing the direct impact of your work in fabs worldwide, this is a unique chance to leave your mark.

Embark on a rewarding career with ASM, where cutting-edge technology and a collaborative culture intersect.With over 55 years of leading innovation, ASM remains at the forefront of technological advancements in the semiconductor industry. Our diverse team of over 4,500 ASMers from 70 nationalities drives innovations in fields such as 5G, cloud computing, artificial intelligence, and autonomous driving. We prioritize diversity, inclusion, and sustainability as we aim to positively impact the world. Our development programs are designed to support your career growth, pushing the limits of innovation to realize your potential. Shape the Future of ALD at ASM Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor devices globally, with our team at the heart of this innovation. As a Global Product Support Engineer, you will serve as a system-level expert driving new product development, guiding cutting-edge ALD tools from initial concept to successful customer adoption.This high-visibility role allows your expertise to significantly impact product design, fab performance, and global customer success. You will collaborate closely with hardware, software, controls, and process engineering teams, shaping the development, launch, and support of ASM’s next-generation products.If you thrive on tackling complex technical challenges and value global collaboration while making a lasting impact on semiconductor manufacturing, this position is crafted for you.

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

About the Role Speechify is hiring a Software Engineer to work on the iOS Core Product in Phoenix, AZ. This position centers on building new features that improve user experience and help the app run smoothly. The team values engineers who enjoy working closely with others and are motivated to solve challenging technical problems.

Embark on a transformative career with ASM, where revolutionary technology converges with a culture of collaboration.For over 55 years, ASM has led the charge in innovation and technological advancements. Our team of more than 4,500 ASMers, representing 70 nationalities, plays a vital role in shaping pivotal trends in sectors such as 5G, cloud computing, AI, and autonomous driving. We are not just a technology company; we are advocates for diversity, inclusion, and sustainability, striving to create a positive global impact. Our development programs are designed to support your career growth, expanding your potential while pushing the boundaries of innovation. Join ASM and Drive the Future of ALD Technology Global Product Support Engineer – Phoenix, AZAt ASM, our cutting-edge innovations enable the creation of the world's most advanced semiconductor devices, and the success of these innovations hinges on the expertise of our people. We are looking for a Global Product Support Engineer to join our ALD team in Phoenix. In this role, you will be instrumental in transitioning new products from concept to successful customer integration.This position offers the chance to become a system-level authority for next-generation ALD tools, collaborating closely with development teams and customers to ensure our technology meets the highest standards of performance, reliability, and effectiveness in real-world manufacturing environments.Key ResponsibilitiesIn this impactful role, you will serve as the crucial link between product development and the manufacturing environment, overseeing key phases in the lifecycle of new ALD systems:Act as the system-level technical authority for new product development.Collaborate with Hardware, Electrical, Controls, Process, and Software engineering teams to gain in-depth knowledge of new platforms.Influence product design by providing customer-centric insights on serviceability, manufacturability, and preventive maintenance.Oversee the initial build and testing of new products in development labs, proactively identifying issues and proposing immediate solutions.Create and document best practices and procedures for service, preventive, and corrective maintenance.Lead First-in-Fab (Alpha and Beta) deployments, ensuring customer fab readiness and installation success.

Role overview The Deployed Engineer position at LangChain centers on implementing and supporting solutions that streamline deployment processes. This role requires hands-on involvement with integration and maintenance tasks, helping technology fit smoothly into a variety of environments. The focus is on practical problem-solving and supporting ongoing deployments. Key responsibilities Implement solutions that support and improve deployment workflows Maintain deployed systems to ensure reliability and efficiency Collaborate with teams across the company to integrate technology into different settings Location This position is based in Phoenix, AZ.

Embark on an exciting career with ASM, where innovative technology intersects with a collaborative environment.For over 55 years, ASM has been at the forefront of technological advancements, leading the way in innovation and possibilities. With a diverse team of more than 4,500 professionals from 70 nationalities, our cutting-edge semiconductor devices are essential in shaping trends such as 5G, cloud computing, artificial intelligence, and autonomous vehicles. We are more than a tech company; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact on the world. Our development programs are designed to support your career growth, helping you to push the boundaries of innovation and unlock your full potential. Key Responsibilities:Utilize engineering principles, product specifications, and research data to design systems and products tailored for the semiconductor industry.Conduct engineering calculations addressing structural, thermal, and fluid dynamics challenges.Design and refine Creo models, ensuring alignment with product specifications and performance criteria.

Payabli is a cutting-edge Payments Infrastructure and Monetization Platform specifically designed for vertical software companies. By leveraging a singular, developer-friendly API with low-code embedded payment components, Payabli empowers platforms to effortlessly integrate, monetize, and operationalize payments, transforming payments into an integral element of their platform and business strategy.Our solution unifies payment acceptance, issuance, and advanced operational tools, enabling software companies to manage and move funds through a consolidated infrastructure stack, providing complete control over the payment experience. With compliance to PCI DSS 4.0 and SOC 2 standards, Payabli’s infrastructure ensures enterprise-level reliability and trust, while utilizing AI-driven insights to enhance visibility, optimize operations, and accelerate revenue growth.Supported by top fintech investors such as QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is redefining the benchmark for embedded payments infrastructure, fueling the next wave of vertical SaaS.Position Overview: As the Client Support Team Lead, you will play a pivotal role in establishing and expanding our frontline support operations while adopting a hands-on approach to customer service. You will develop team capabilities, set quality standards, and ensure top-tier service delivery to our 146+ partner platforms and over 100,000 merchants.Location: This is a fully remote position; however, candidates must be located in the Greater Phoenix area.Key Responsibilities:Team Leadership (60-70% of your time)Build and manage a dedicated team of 5-10 Client Support Associates to address tier 1 inquiries from merchants and partners.Design training programs for onboarding new hires and enhancing the skills of existing team members based on developed materials.Conduct quality assurance assessments of ticket responses and customer interactions to uphold service excellence and pinpoint improvement opportunities for agents and the team.Coach and mentor team members through individual meetings, performance evaluations, and skill development initiatives.Track team performance against SLA targets.

Join ASM, where innovation and teamwork converge.For over 55 years, ASM has been a leader in technological advancement, driving innovation across industries. With a diverse workforce of over 4,500 employees from 70 nations, we are at the forefront of groundbreaking trends like 5G, cloud computing, AI, and autonomous driving. Our commitment extends beyond technology; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact globally. Our development programs are tailored to foster your growth, propelling you into a future of innovation.About the RoleAs a Product Safety Engineer at ASM, you will spearhead safety compliance initiatives for state-of-the-art semiconductor equipment that underpins tomorrow's technologies. Your role is vital in ensuring that our designs adhere to global and European safety standards, promoting innovation while safeguarding individuals and processes. Your expertise will be instrumental in shaping reliable solutions that facilitate advancements in AI, 5G, and more.

Join our dynamic team as a Mechanical Design Engineer at Collabera, where innovation meets excellence. In this role, you will leverage your design expertise to create cutting-edge mechanical solutions that meet client needs. Collaborate with cross-functional teams to ensure project success and contribute to the development of state-of-the-art systems.

Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.

Embark on a rewarding journey with ASM, where innovative technology converges with a collaborative work environment.For over 55 years, ASM has led the way in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of over 4,500 employees representing 70 nationalities, our team and our state-of-the-art semiconductor devices significantly impact global trends such as 5G, cloud computing, AI, and autonomous driving. We are more than just a technology company; we are committed to diversity, inclusion, and sustainability, striving to create a positive effect on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation.At ASM, our Software Engineering teams are dedicated to delivering software solutions that yield immediate, measurable results in semiconductor processing equipment operations. The hardware includes robotics, gas valves, temperature controllers, and more.As a Senior Software Support Engineer, your role will be pivotal in diagnosing, replicating, and resolving software issues reported by our customers and within our demo lab.Key Responsibilities:Collect relevant information to investigate issues, reproduce them, identify root causes, and suggest corrective actions.Troubleshoot and resolve software issues, focusing on embedded software for control systems, while effectively triaging mechanical, electrical, and software bugs.Manage escalation calls with field support engineers, ensuring clear communication and effective resolution strategies.