Service Authorization Specialist

Are you passionate about making a positive impact in people's lives? Join Super, a dynamic startup located in Phoenix, as a Service Authorization Specialist. In this pivotal role, you will engage with customers and service providers across various communication channels, including email, phone, and online platforms. You will be the main point of contact for our customers and service provider network, ensuring seamless service delivery and exceptional customer experience.

Become a vital part of the nation's fastest-growing outpatient radiology practice at SimonMed Imaging! Our unwavering commitment to excellence in patient care, coupled with cutting-edge technology, positions us as an industry leader in the ever-evolving healthcare landscape. This is your chance to enhance your skills and work alongside a team of dedicated, board-certified subspecialty radiologists. We look forward to welcoming you aboard!

Role Overview SimonMed Imaging seeks a Pre-Authorization Supervisor based in Phoenix, Arizona. This position leads the pre-authorization process, helping patients gain prompt access to essential imaging services. What You Will Do Oversee daily pre-authorization activities for imaging procedures Coordinate with multiple departments to streamline patient scheduling and approvals Maintain compliance with healthcare regulations and internal policies Support a positive patient experience by minimizing delays and resolving issues quickly Location Phoenix, Arizona

Join our dedicated team as a Prior Authorization Pharmacy Technician, where you will play a crucial role in ensuring that patients receive their necessary medications without delay. You will be responsible for reviewing and processing prior authorization requests, collaborating with healthcare providers and pharmacies to gather the necessary information, and assisting in the resolution of any issues that may arise during the authorization process.Your attention to detail and commitment to patient care will be essential in maintaining high standards of service and compliance with regulations.

As a Pharmacy Technician specializing in Prior Authorization, you will play a crucial role in delivering exceptional customer service and expert support to members, healthcare providers, and pharmacists. This position is responsible for managing incoming requests for prior authorizations of both formulary and non-formulary medications, ensuring adherence to high customer service standards while maximizing operational efficiency. You will receive requests via fax or phone from healthcare provider offices and pharmacists, and will conduct clinical reviews for authorizations in compliance with legal and contractual standards, including turnaround times (TATs) and service level agreements (SLAs). Clear, accurate, and professional communication is essential, and all interactions must be documented as per regulatory and contractual requirements.

The Patient Access Specialist plays a crucial role in collaborating with healthcare providers and insurance plans to secure essential information regarding patient insurance and pharmaceutical product coverage. This position is pivotal in assisting healthcare providers with inquiries related to coding, billing, and navigating complex reimbursement challenges. Additionally, the specialist manages an assigned caseload for Prior Authorizations (PA) and facilitates the appeals process to ensure patient access to necessary medications.Ensure compliance with company protocols and organizational standards while delivering exceptional service quality.Conduct thorough benefit investigations by engaging with payers to verify patient insurance benefits, identify reimbursement obstacles, and explore resources to overcome these barriers.Document and verify specific patient benefits, including coverage details, cost-sharing, and provider access options.Identify coverage limitations and strategize on expediting patient access.Initiate and document the prior authorization and claims appeal processes.Report any reimbursement trends or coverage delays to management.Act as a liaison between field representatives, healthcare providers, and patients.

Join a dynamic and rapidly expanding healthcare organization as a Prior Authorizations Pharmacy Technician. With the healthcare sector booming, your expertise is needed now more than ever!Enjoy flexible working hours and a competitive salary, while being part of one of the fastest-growing healthcare companies in the U.S. Seize this opportunity to advance your career and grow with us!This role requires a Prior Authorizations Pharmacy Technician who is committed to delivering exceptional service and support to our patients. If you are qualified and ready to make a difference, please apply today!Key Responsibilities:The primary responsibility of the Prior Authorizations Pharmacy Technician is to provide expert customer service to members, customers, and healthcare providers. This role involves managing incoming requests for prior authorizations for both formulary and non-formulary medications while maintaining high productivity and customer service standards. Requests may come via fax or phone from healthcare providers and pharmacies. The technician will conduct clinical reviews for authorizations, adhering to legal and contractual guidelines including turnaround times (TATs) and service level agreements (SLAs). Clear and professional communication is key, and all interactions must be documented according to regulatory requirements.Process prior authorization requests based on established criteria for medications not typically covered by a member's prescription drug planAddress inquiries related to prior authorizations via phone or fax, and resolve formulary and benefit issues using relevant reference materialsTimely resolution of issues and complaintsAdditional duties as assigned by managementHandle incoming phone requests and gather member information for Pharmacist consultationsEngage in frequent communication, use a headset, and maintain focus while working at a computerWork in a service center environment with moderate noise levels due to ongoing activitiesShift Availability:Must be available for any 8-hour shift between 5 AM and 11 PM, Monday through Friday.

Join our dynamic team at SimonMed Imaging as a Patient Services Specialist, where you will be the welcoming face for our patients at our imaging centers. Your role will be pivotal in ensuring a smooth admission process and providing exceptional service to our patients. If you're passionate about patient care and thrive in a fast-paced environment, we want to hear from you!

As a Patient Services Specialist at SimonMed Imaging, you will be the welcoming face for our patients at our imaging centers. Your primary responsibility will involve streamlining patient admission processes, ensuring a smooth and positive experience for every individual who walks through our doors. Join us in making a difference in the lives of our patients.

As a Key Account Customer Service Specialist, you will be essential in enhancing relationships with our valued customers through impeccable support, proactive communication, and outstanding service delivery. You will serve as the primary liaison for key accounts, optimizing case management and enriching customer experiences. Key ResponsibilitiesCustomer Relationship Management:Act as the primary point of contact for key accounts, providing consistent, personalized support while maintaining professionalism, empathy, and high-quality service.Engage in proactive outreach, including scheduled check-ins, to resolve issues, deliver updates, and bolster customer confidence.Guide customers through product features, updates, and troubleshooting to maximize their use of Trackman products.Assist in onboarding new customers and facilitating the introduction of new products. Case & Process Management:Manage and monitor support cases for key accounts, ensuring timely resolutions and clear communication, with updated documentation.Partner with internal teams (Support, Sales, Headquarters, and Product) to efficiently identify and escalate complex customer issues, ensuring quick resolutions.Keep detailed records of customer interactions, issues, resolutions, and proactive outreach efforts. Proactive Support & Reporting:Lead bi-weekly meetings with key accounts to present status reports on open cases, software releases, feature updates, and product insights, ensuring management is informed of any immediate needs.Conduct quarterly readiness checks and training sessions for key account facilities.Implement a priority support process, ensuring key accounts receive immediate assistance, while fostering global support awareness among customers.Gather and relay customer feedback to internal teams to influence product enhancements. Cross-Team Coordination:Serve as a liaison between Customer Service, Sales, Headquarters, and Technical Teams to align with customer needs.Standardize support processes for key accounts across global teams to ensure consistency and efficiency.Contribute to the development of internal resources and best practices for supporting high-value customers.

Join Trackman as a Customer Service Specialist, where you will serve as the essential link between our customers and our innovative products. This role demands a deep commitment to customer satisfaction, exceptional communication skills, and a knack for troubleshooting technical challenges effectively and proactively. You will be instrumental in providing our customers with a seamless and enjoyable experience across all Trackman services, whether through phone, email, or chat support.Key ResponsibilitiesCustomer Service:Respond promptly and professionally to customer inquiries via phone and email, ensuring empathy and clarity in every interaction.Educate customers on product features, updates, and troubleshooting techniques, empowering them to get the most out of Trackman products.Manage a high volume of incoming support requests, consistently meeting response time and quality expectations.Engage in proactive follow-ups after customer interactions to verify satisfaction and offer further assistance if required.Guide new customers through onboarding, providing tailored support with initial setup, configuration, and effective use of Trackman products.Customer Support:Deliver outstanding support and guidance to customers, addressing inquiries, troubleshooting problems, and ensuring swift resolutions.Diagnose and resolve technical issues related to Trackman products, meticulously documenting each case in our support system.Participate in team training sessions and knowledge-sharing initiatives to stay updated on product enhancements and support strategies.Assist international customers and work with translation resources to provide clear, accurate support in multiple languages.Internal Processes:Collaborate with cross-functional teams to escalate complex cases when necessary, ensuring timely solutions.Thoroughly document customer interactions in the support system, maintaining accurate records of issues, resolutions, and follow-up actions.

About the Role ADF Medical Services Inc. is looking for a part-time Data Entry Specialist to help manage and maintain medical records and patient data systems. This position supports the Administrative & Health Records department and can be performed remotely from Phoenix, Arizona, or on-site if preferred. What You Will Do Enter and update patient information accurately in medical records systems Support the integrity and organization of health data Contribute to the reliability of patient records for the team What We Look For Strong attention to detail Commitment to accuracy Position Details Title: Data Entry Specialist Department: Administrative & Health Records Location: Remote (Phoenix, Arizona, United States) or on-site Type: Part-Time (Full-Time also available)

Alphabe Insight Inc seeks a Customer Service Specialist based in Phoenix. This position acts as the primary contact for clients, responding to questions and providing support to address their needs. Role overview As a Customer Service Specialist, the main focus is on assisting clients and ensuring their concerns are resolved promptly. The role requires clear communication and a helpful approach in every interaction. What you will do Respond to client inquiries and provide accurate information Offer support to resolve customer issues or concerns Maintain a positive and professional attitude during all interactions Requirements Strong communication skills Effective problem-solving abilities Commitment to building customer satisfaction

About ValonValon is revolutionizing the mortgage servicing and consumer direct lending sectors by leveraging a technology-first strategy. Supported by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we have developed our platforms from the ground up—free from outdated legacy systems. This innovation enables homeowners, lenders, and investors to experience enhanced transparency, efficiency, and care. By integrating processes into a state-of-the-art, AI-driven operating system, we are pioneering automation, compliance, and ongoing improvement across our servicing and lending operations.Our mission centers on empowering every homeowner by simplifying, securing, and enhancing the mortgage experience. To realize this goal, we gather a team of world-class engineers, servicing professionals, lending specialists, and operations leaders who are passionate about improving the homeowner journey. We are not just redefining servicing and lending today; we are creating pathways for talented individuals to influence the future of the industry.As Valon continues to expand its presence across various states, we are excited to offer new roles and career opportunities. Joining Valon means becoming part of a rapidly growing company where innovation, collaboration, and customer impact are paramount. The mortgage sector is only the beginning—we are building the future of regulated finance, and we invite you to be a part of it.Join the Servicing Transfers Team at ValonAt Valon, every loan begins its journey with a servicing transfer. As a vital member of the Servicing Transfers team, you will be responsible for the onboarding and offboarding of loans to and from Valon’s servicing platform. You will ensure that Valon has access to the essential data, documentation, and funds necessary for servicing our loans while keeping all relevant stakeholders informed in a timely manner. Collaborating closely with third-party service providers will also be a key aspect of your role in this mission-critical function.Your Role as a Document Image Management SpecialistIn the position of Servicing Transfers Document Image Management Specialist, you will assist the Servicing Transfers team in ensuring that Valon receives, processes, and classifies data files and document images promptly and accurately for each servicing transfer or partnership. Your primary responsibilities will include, but are not limited to:File Delivery: Ensure timely delivery of files from Data Providers to the correct destination and format.File Movement: Guarantee the timely upload of delivered files to Valon Systems.

Join the Any Hour Services team, where we have been proudly serving the community for over 50 years in Electric, Plumbing, Heating & Air. We are currently expanding our plumbing department and are eager to welcome several enthusiastic Plumbing Service Technicians. This is a full-time opportunity for motivated individuals who are looking to build a fulfilling career in plumbing. No prior experience is necessary; however, experienced candidates may qualify for higher pay and advancement into management roles.We provide comprehensive on-site training, including paid licensing and educational reimbursement programs, ensuring you have the tools and knowledge to succeed. Enjoy stable, year-round employment without the worry of layoffs or furloughs in a professional work environment. Compensation is hourly with opportunities for bonuses.If you’re seeking a long-term career with growth potential, Any Hour Services is the perfect fit for you. We look forward to meeting you!

Join Crossmark, Inc. as an Event Specialist, where you will play a crucial role in planning, executing, and managing events that engage and excite our audience. Your creativity and organizational skills will help ensure every event runs smoothly, from conception to completion.

Lessen is revolutionizing the property service industry through its innovative technology platform, which offers comprehensive, data-driven insights that foster growth within the commercial and residential real estate sectors. With a robust network of over 30,000 vetted vendors, Lessen serves a diverse clientele managing more than 1 million properties and completing over 3.5 million work orders each year. As a venture-backed, privately held company with offices in Scottsdale and Chicago, Lessen is at the forefront of facilitating seamless real estate services.Job OverviewThe Plumbing Trade Specialist is a vital member of our customer and vendor support team. In this role, you will be responsible for nurturing relationships with clients and associates, serving as a subject matter expert (SME) in plumbing-related issues. You will proactively address and resolve complex challenges faced by our clients in the plumbing trade, ensuring exceptional service delivery and satisfaction.

As a Customer Experience Specialist at Opendoor, you will play a crucial role in enhancing our customer's journey. You will be the first point of contact for our clients, helping them navigate the home selling and buying process with ease. Your exemplary communication skills and problem-solving abilities will ensure that customers receive an outstanding experience.This role requires a proactive and empathetic individual who can handle inquiries efficiently while working collaboratively with various teams to resolve issues promptly. Your contribution will be key in fostering customer trust and satisfaction.

Join our dynamic team at A1 Garage Door Service as a Creative Specialist! In this exciting role, you will be responsible for developing innovative marketing materials, enhancing our brand presence, and crafting compelling content that resonates with our target audience. You will work closely with our marketing team to create engaging visuals and messaging that effectively communicate our brand values. If you have a passion for creativity and a keen eye for detail, we want to hear from you!

About ValonAt Valon, we are redefining the landscape of mortgage servicing and consumer direct lending through innovative technology. Supported by Andreessen Horowitz (a16z) and managing a substantial portfolio of over $130 billion in loans, we have developed our platforms from scratch—free from outdated legacy systems. This allows homeowners, lenders, and investors to enjoy unparalleled transparency, efficiency, and personalized service. By integrating processes into a state-of-the-art, AI-driven operating system, we are pioneering advancements in automation, compliance, and continuous improvement within our servicing and lending operations.Our mission is to empower every homeowner by simplifying and securing the mortgage experience while enhancing financial literacy. To accomplish this, we unite top-tier engineers, servicing experts, lending professionals, and operations leaders who are passionate about enhancing the homeowner journey. We are not merely transforming the current servicing and lending paradigms; we are also creating exciting opportunities for talented individuals to shape the future of the industry.As Valon grows, we are expanding our presence across multiple states, unveiling new roles and career paths. Joining Valon means becoming part of a rapidly scaling company where innovation, teamwork, and customer impact are paramount. The mortgage sector is just the beginning—we are building the future of regulated finance, and we invite you to be a part of our journey.Client Experience at ValonOur Client Experience team comprises dedicated and organized individuals committed to delivering outstanding service to our homeowners. From managing collections to addressing inquiries and resolving customer concerns in real-time, our team serves as the vital link between Valon Mortgage and our clients. With deep industry knowledge, each member is proud to champion Valon’s mission of promoting homeownership.About the RoleWe are seeking a Resolutions Specialist within our Client Experience team. This client-facing role involves managing inbound and outbound communications with homeowners and handling overflow calls from our Client Engagement Team. The Resolutions Specialist is crucial in ensuring our homeowners receive top-notch service while meeting essential contact center metrics. The ideal candidate excels in a fast-paced environment, possesses strong de-escalation skills, and can adapt to various business needs within Client Experience.