Supervisor, Patient Solutions

DEPARTMENT: Patient SolutionsREPORTS TO: Program Manager, Patient SolutionsSUMMARY: As a Supervisor of Patient Solutions, you will lead and coordinate a team dedicated to providing exceptional customer support services. Your role is pivotal in ensuring that our patients receive the highest level of service.LOCATION: Phoenix, AZDUTIES AND RESPONSIBILITIES:Adjust staffing levels in accordance with weekly demands and projected events.Track and analyze the productivity of customer service representatives, generating performance reports as needed.Evaluate individual, team, and overall call center performance to identify trends and implement strategies that achieve revenue and performance targets.Monitor service calls to assess employee conduct, technical proficiency, and adherence to company protocols.Resolve customer inquiries and recommend solutions to address complaints effectively.Ensure ongoing communication and updates to representatives regarding product information, procedural changes, and customer needs.Establish work procedures, create schedules, and optimize workflow processes.Evaluate and refine procedures to enhance the efficiency of your team.Foster teamwork among staff and address any grievances proactively.Compile comprehensive reports based on individual performance data from team members.Engage in other related tasks as assigned by management.SUPERVISORY RESPONSIBILITIES:Direct supervision of all employees within the Patient Solutions Program(s).Execute supervisory duties in compliance with organizational policies and relevant laws.Responsibilities encompass interviewing, hiring, onboarding, delegating tasks, assessing performance, rewarding, and addressing employee concerns.QUALIFICATIONS:Bachelor's Degree from an accredited institution or equivalent combination of education and experience.Proficient in Microsoft Office Suite.COMPETENCIES:Adaptability: Embrace changes in the work environment, manage competing demands, and adjust methods as necessary.Customer Service: Handle challenging customer situations with professionalism, respond to requests promptly, and seek feedback to enhance service quality.Diversity: Promote a culture of inclusivity and respect for diverse backgrounds.

The Team Lead for Patient Solutions within our Specialty Pharmacy division plays a critical role in fostering collaboration among team members, program managers, and various departments. This position is essential for streamlining operational activities, ensuring the smooth functioning of daily operations, and providing valuable program metrics during customer business review meetings. Conduct continuous assessments of existing processes and evaluate their effectiveness. Analyze service trends and work collaboratively to prioritize initiatives aimed at enhancing productivity and efficiency within Patient Solutions. Leverage historical program and operational data to uncover opportunities, identify trends, and recommend enhancements, process improvements, and potential areas for expanding our service offerings. Compile program reports that reflect actual performance against KPIs and SLAs. Oversee team workload to guarantee timely task completion. Review staffing model recommendations prior to presenting them to leadership, ensuring a comprehensive view of best and worst-case scenarios. Prepare periodic analyses regarding shift change requests, including swaps, adjustments, PTO, and VTO for leadership review. Maintain consistency in processes, optimize workforce utilization, and achieve performance metrics. Collaborate in designing, implementing, and maintaining reward and recognition programs. Assist in formulating policies and procedures for the department. Undertake additional responsibilities as needed based on departmental, programmatic, and project requirements.

Role: Patient Advisor – SimonMed LongevityLocation: On-site / RemoteDepartment: SchedulingOverviewJoin our team as a dynamic Patient Advisor dedicated to guiding patients through their journey in the Longevity / Whole Body MRI program. This role emphasizes providing insightful information, fostering informed decision-making, and facilitating a smooth scheduling experience.Successful candidates will possess exceptional communication skills, the ability to distill complex information into easily understandable terms, and a professional demeanor when addressing health inquiries.Key ResponsibilitiesAct as the primary contact for patients inquiring about Whole Body MRI and other Longevity services.Assist patients in understanding available options and the significance of various imaging services.Present program details, including optional enhancements, in a clear and patient-centric manner.Answer frequent queries and concerns to empower patients in their choices.Ensure the accurate and timely scheduling of appointments.Uphold a high-quality experience for patients in every interaction.Diligently document conversations and adhere to established workflows.

Join our dynamic team at SimonMed Imaging as a Patient Services Specialist, where you will be the welcoming face for our patients at our imaging centers. Your role will be pivotal in ensuring a smooth admission process and providing exceptional service to our patients. If you're passionate about patient care and thrive in a fast-paced environment, we want to hear from you!

As a Patient Services Specialist at SimonMed Imaging, you will be the welcoming face for our patients at our imaging centers. Your primary responsibility will involve streamlining patient admission processes, ensuring a smooth and positive experience for every individual who walks through our doors. Join us in making a difference in the lives of our patients.

The Patient Access Specialist plays a crucial role in collaborating with healthcare providers and insurance plans to secure essential information regarding patient insurance and pharmaceutical product coverage. This position is pivotal in assisting healthcare providers with inquiries related to coding, billing, and navigating complex reimbursement challenges. Additionally, the specialist manages an assigned caseload for Prior Authorizations (PA) and facilitates the appeals process to ensure patient access to necessary medications.Ensure compliance with company protocols and organizational standards while delivering exceptional service quality.Conduct thorough benefit investigations by engaging with payers to verify patient insurance benefits, identify reimbursement obstacles, and explore resources to overcome these barriers.Document and verify specific patient benefits, including coverage details, cost-sharing, and provider access options.Identify coverage limitations and strategize on expediting patient access.Initiate and document the prior authorization and claims appeal processes.Report any reimbursement trends or coverage delays to management.Act as a liaison between field representatives, healthcare providers, and patients.

JOB RELATED FUNCTIONS:As a Patient Appointment Scheduler at SimonMed Imaging, you will work under the direct guidance of the Customer Service Manager to effectively schedule and reschedule patient appointments at the designated facility, ensuring an exceptional customer experience.You will verify that patients are prepped and cleared for specific diagnostic tests to ensure a smooth appointment process.Your responsibilities include obtaining necessary pre-certifications and patient registrations prior to appointments.You will collaborate with insurance carriers, financial advisors, and ancillary staff to ensure patients are not financially burdened for the services provided.Maintain consistent communication with patients regarding their authorization and scheduling status.A solid understanding of various insurance policies and common healthcare practices is essential.Basic computer proficiency is required to manage scheduling effectively.You will follow established protocols and guidelines to carry out your responsibilities.Provide guidance and support to team members as directed by the Customer Service Manager.Showcase your competency in job-specific skills relevant to the customer demographic and departmental services.

Join our dynamic team at SimonMed Imaging as a Patient Concierge Scheduler! In this pivotal role, you'll be the first point of contact for our patients, guiding them through their scheduling process with care and professionalism. Your organizational skills will ensure that appointments are handled efficiently, making a positive impact on the patient experience.

Join our dynamic team as a Shift Supervisor at PLS, where you'll lead efforts to deliver outstanding customer service and achieve operational excellence. In this pivotal role, you will oversee daily store activities, mentor team members, and ensure compliance with regulations while fostering a culture of exceptional service. Your leadership will directly contribute to the success of the store and enhance customer satisfaction.

Join our dynamic team at Healthcare Support Staffing as a Patient Accounts Specialist. In this pivotal role, you will be responsible for managing patient account inquiries, resolving billing discrepancies, and ensuring accurate account information. Your exceptional communication skills will help facilitate smooth interactions between patients and healthcare providers, making a significant impact on patient satisfaction.

Join our dynamic team at PLS as a Shift Supervisor! In this role, you will lead our store operations, ensuring exceptional customer service and achieving financial targets. You will play a pivotal role in fostering a positive work environment and guiding your team to success. As a Shift Supervisor, you will oversee daily operations, coach team members, and ensure compliance with all regulations while delivering outstanding service to our customers.

Join PLS as a Shift Supervisor, where you'll lead a dynamic team to provide exceptional customer service, meet operational goals, and uphold company standards. You'll play a pivotal role in creating a positive customer experience while supervising daily operations in the absence of upper management.

About Carvana Carvana aims to change how people buy cars by focusing on quality and transparency. Every vehicle goes through a thorough process at one of our Reconditioning Centers, including a detailed 150-point Carvana Certified inspection. This ensures each car meets strict mechanical and cosmetic standards before reaching customers. Role Overview The Body and Paint Shop Supervisor leads a team of hourly associates at our Phoenix, AZ Inspection Center. This supervisor guides, supports, and develops team members while maintaining production targets. The position plays a key part in upholding Carvana’s quality standards throughout the inspection and refurbishment process. This role is not eligible for visa sponsorship.

The Patient Access Specialist plays a crucial role in bridging the gap between healthcare providers and insurance payers by collecting essential information regarding patient insurance and coverage for specific pharmaceutical products. This position is dedicated to assisting healthcare providers with inquiries related to coding, billing, and navigating intricate reimbursement challenges. Additionally, the specialist will oversee the Prior Authorization (PA) process for an assigned caseload and guide patients through the appeals process to ensure access to necessary medications.Facilitate the progression of cases in line with company policies and organizational standards, ensuring a high level of service and quality.Perform comprehensive benefit investigations by contacting payers to confirm patient insurance details, addressing complex reimbursement obstacles, and sourcing solutions to overcome these barriers.Verify patient-specific benefits, documenting essential details such as coverage, cost-sharing, and provider access options.Identify coverage limitations and provide strategies to expedite patient access to medications.Document and initiate the prior authorization process and assist with claims appeals.Report any reimbursement patterns or coverage delays to management.Act as an effective liaison between field representatives, healthcare providers, and patients.

Join everself as a Sales Manager specializing in Patient Acquisition. In this hybrid role based in Phoenix, you will lead our efforts to attract new patients through innovative strategies and exceptional customer engagement. Your expertise will be crucial in driving our growth and expanding our patient base.

PLS® Overview:Join PLS—People, Location, Service—a prominent retail provider of financial services dedicated to enhancing the customer experience. At PLS, we prioritize our customers and recognize the invaluable contributions of our team members. With over 200 financial service centers across 12 states, PLS offers accessible financial products through our check cashing stores, catering to consumers' everyday financial needs. Founded in 1997 by Bob and Dan Wolfberg, Co-Presidents, we strive to provide convenience, transparency, and affordability in our services.Position Overview:As a Motor Vehicle Shift Supervisor, you will play a pivotal role in delivering exceptional customer service, achieving operational targets, and adhering to company policies. You will perform all Customer Service Representative duties while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, you will lead the team to ensure smooth operations.

Become part of the nation's leading outpatient radiology practice, SimonMed Imaging! Our unwavering commitment to excellence in patient care, combined with state-of-the-art technology, positions us as a front-runner in the ever-evolving healthcare landscape. Seize this exceptional opportunity to elevate your professional skills while collaborating with a passionate team of board-certified subspecialty radiologists. We eagerly await your application!

Join PLS as a Shift Supervisor, leading our team to provide exceptional customer service while ensuring operational excellence. In this pivotal role, you'll assist in daily store operations and foster a strong customer-centric culture.

Join PLS as a Shift Supervisor at our Phoenix location, where you'll lead a dedicated team to deliver exceptional customer service and achieve operational excellence. In this pivotal role, you will oversee daily store operations, mentor team members, and ensure compliance with company policies and regulations while fostering a culture of outstanding customer experiences.

Join our dynamic team at American Iron and Metal as an Operations Supervisor in Phoenix, Arizona. In this pivotal role, you will oversee daily operations, ensuring efficiency and productivity while maintaining the highest standards of safety and quality. You will be responsible for leading a team, driving operational strategies, and implementing best practices to optimize processes.