Technical Product Support Engineer

Join ASM and be a part of a pioneering technology and collaborative culture.With over 55 years of leadership in innovation, ASM is at the forefront of technological advancements. Our diverse team of more than 4,500 ASMers from 70 different nationalities contributes significantly to transformative trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, striving to create a positive impact globally. Our development programs are designed to foster your growth, shaping your future while pushing the limits of innovation. As a Technical Product Support (TPS) Engineer at ASM, you will engage directly with customers and engineering teams, driving cutting-edge products from development into high-volume manufacturing. You will become a system-level expert on new products, playing a vital role in design, testing, and customer adoption.This dynamic, hands-on role is perfect for engineers who thrive on solving complex problems, working with state-of-the-art technology, and witnessing their efforts materialize in real manufacturing environments worldwide. Expect domestic and international travel (25–75%) depending on the product lifecycle.

Join Semperis, where our commitment is to be a Force for Good, beginning with an exceptional workplace. We understand that when individuals feel appreciated, supported, and empowered, they excel in their roles. Our focus on cultivating an employee experience grounded in purpose, growth, and balance is paramount. Semperis has been honored as one of America’s Fastest-Growing Cybersecurity Companies by Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year recipient of the Inc. Best Workplace award.As a Product Support Engineer at Semperis, you will play a vital role in our Technical Delivery team. Your expertise will be instrumental in troubleshooting technical issues and delivering outstanding customer service for our security and identity products. Additionally, you will contribute to future product enhancements by addressing customer challenges and providing valuable feedback to our management, Product, and R&D teams.**This is a hybrid position, requiring 2–3 days per week in one of our offices. Candidates must be located in one of the following cities:• Phoenix, AZ• Toronto, Canada• Hoboken, NJ• Dallas, TX• Ottawa, CanadaKey ResponsibilitiesDiagnose technical and operational issues to ensure the highest level of customer satisfaction.Acquire and maintain a thorough understanding of at least one or two primary Semperis products assigned for support.Oversee the Support Queue to ensure all Service Level Agreements (SLAs) are met.Demonstrate experience in Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).Familiarity with Cloud technologies, including Azure, AWS, and Google Cloud.Track and document all customer support issues within a CRM platform such as Salesforce.Regularly create Knowledge Base articles to enhance our repository.Ability to identify problems, gather data, establish facts, and draw valid conclusions.Proactively anticipate, identify, and resolve issues/concerns both internally and externally.Develop and present solutions to relevant stakeholders. Professionally and proactively manage conflicts and issues.

Embark on a transformative career with ASM, where revolutionary technology converges with a culture of collaboration.For over 55 years, ASM has led the charge in innovation and technological advancements. Our team of more than 4,500 ASMers, representing 70 nationalities, plays a vital role in shaping pivotal trends in sectors such as 5G, cloud computing, AI, and autonomous driving. We are not just a technology company; we are advocates for diversity, inclusion, and sustainability, striving to create a positive global impact. Our development programs are designed to support your career growth, expanding your potential while pushing the boundaries of innovation. Join ASM and Drive the Future of ALD Technology Global Product Support Engineer – Phoenix, AZAt ASM, our cutting-edge innovations enable the creation of the world's most advanced semiconductor devices, and the success of these innovations hinges on the expertise of our people. We are looking for a Global Product Support Engineer to join our ALD team in Phoenix. In this role, you will be instrumental in transitioning new products from concept to successful customer integration.This position offers the chance to become a system-level authority for next-generation ALD tools, collaborating closely with development teams and customers to ensure our technology meets the highest standards of performance, reliability, and effectiveness in real-world manufacturing environments.Key ResponsibilitiesIn this impactful role, you will serve as the crucial link between product development and the manufacturing environment, overseeing key phases in the lifecycle of new ALD systems:Act as the system-level technical authority for new product development.Collaborate with Hardware, Electrical, Controls, Process, and Software engineering teams to gain in-depth knowledge of new platforms.Influence product design by providing customer-centric insights on serviceability, manufacturability, and preventive maintenance.Oversee the initial build and testing of new products in development labs, proactively identifying issues and proposing immediate solutions.Create and document best practices and procedures for service, preventive, and corrective maintenance.Lead First-in-Fab (Alpha and Beta) deployments, ensuring customer fab readiness and installation success.

Join ASM and Shape the Future of Technology!For over 55 years, ASM has been at the forefront of innovation, pioneering advancements in technology that power critical trends such as 5G, cloud computing, AI, and autonomous driving. With a diverse workforce of over 4,500 professionals from 70 nationalities, we are committed to fostering a culture of diversity, inclusion, and sustainability while making a positive impact on our world. Our development programs are designed to support your career growth, pushing the boundaries of innovation to unlock your potential. Total Product Support Engineer – ALD | Phoenix, AZ(Experience with ALD equipment is a prerequisite)At ASM, we are looking for a Total Product Support Engineer to join our dynamic ALD team in Phoenix. In this pivotal role, you will be instrumental in launching new products and ensuring their success in real-world manufacturing environments.This position places you at the heart of new product development, serving as the system-level expert who connects engineering design, production readiness, and customer satisfaction. If you thrive on taking technical ownership, collaborating across functions, and witnessing the direct impact of your work in fabs worldwide, this is a unique chance to leave your mark.

 Embark on a rewarding career with ASM, where innovative technology meets a supportive and collaborative environment.For over 55 years, ASM has been a pioneer in the semiconductor industry, continuously pushing the boundaries of what's technically possible. With a diverse team of over 4,500 professionals from 70 different nationalities, our advanced semiconductor devices are integral to key trends such as 5G, cloud computing, AI, and autonomous driving. We prioritize diversity, inclusion, and sustainability, aiming to leave a positive mark on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation. Become the Expert Others Depend On—Propel ALD Technology at ASMSenior Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor manufacturing processes. When challenges arise, our experts are ready to tackle them. We are looking for a Senior Global Product Support Engineer who excels in resolving complex issues, supporting state-of-the-art tools, and making a tangible impact for customers and field teams across the globe.In this position, you will act as the primary technical authority, offering support for advanced ALD systems when issues require specialized knowledge beyond standard support. Your contributions will significantly enhance tool performance, customer trust, and ASM’s reputation for technical superiority.Your ResponsibilitiesAs a Senior Global Product Support Engineer, you will operate at the highest technical level, blending hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods have been exhausted, providing clear solutions under pressure.Collaborate with engineering teams to report design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.Engage directly with customers to resolve highly technical issues and guarantee optimal system performance.Willingness to travel globally (up to 50%) to support field operations, customer sites, and critical engagements.

Embark on a transformative career with ASM, where cutting-edge technology intertwines with a collaborative ethos. For over 55 years, ASM has led the charge in technological advancements, driving innovation in the realm of semiconductor devices. Our diverse team of more than 4,500 professionals, representing 70 nationalities, is at the forefront of pivotal trends such as 5G, cloud computing, AI, and autonomous driving. Beyond technology, we are deeply committed to diversity, inclusion, and sustainability, working to create a positive global impact. Our dedicated development programs are designed to support your growth and shape your future, pushing the boundaries of innovation. Lead the Future of ALD at ASMGlobal Product Support Engineering Manager – Phoenix, AZ(ALD Equipment experience required)Join our ALD team in Phoenix as a Global Product Support Engineering Manager, where you will take on a pivotal leadership role at the intersection of innovation, customer success, and global manufacturing excellence.If you are an ALD expert who excels in solving complex, high-impact challenges and can influence the performance of cutting-edge tools globally, this position places you at the heart of ASM's operations.Your MissionAs the Manager I, Global Product Support, you will define the performance of ASM's ALD tools at scale—spanning fabs, regions, and customers worldwide. You will spearhead global initiatives that enhance yield optimization, tool reliability, and systemic improvements, while establishing methodologies that set ASM standards and influence the broader semiconductor industry.This is a high-visibility, customer-facing leadership role where your technical acumen, strategic insight, and leadership will reinforce ASM’s reputation as a trusted technology partner.What You’ll Be DoingIn this role, you will act as both a technical authority and global leader, addressing some of ASM’s most critical challenges:Lead and standardize global support methodologies across multiple sites and shiftsOwn complex incident investigations

Embark on a rewarding career with ASM, where cutting-edge technology and a collaborative culture intersect.With over 55 years of leading innovation, ASM remains at the forefront of technological advancements in the semiconductor industry. Our diverse team of over 4,500 ASMers from 70 nationalities drives innovations in fields such as 5G, cloud computing, artificial intelligence, and autonomous driving. We prioritize diversity, inclusion, and sustainability as we aim to positively impact the world. Our development programs are designed to support your career growth, pushing the limits of innovation to realize your potential. Shape the Future of ALD at ASM Global Product Support EngineerAt ASM, our technology empowers the most advanced semiconductor devices globally, with our team at the heart of this innovation. As a Global Product Support Engineer, you will serve as a system-level expert driving new product development, guiding cutting-edge ALD tools from initial concept to successful customer adoption.This high-visibility role allows your expertise to significantly impact product design, fab performance, and global customer success. You will collaborate closely with hardware, software, controls, and process engineering teams, shaping the development, launch, and support of ASM’s next-generation products.If you thrive on tackling complex technical challenges and value global collaboration while making a lasting impact on semiconductor manufacturing, this position is crafted for you.

Meter is rapidly expanding and innovating the future of enterprise networking.If you are a network engineer who views support as merely routine maintenance, it's time to reconsider. In this role, you will engage with some of the most intricate and diverse network architectures in the industry, where each challenge is unique. You will troubleshoot and resolve complex issues, influence product development, and enhance your skills across all layers of the technology stack. This position is not a step back from engineering; rather, it is a deeper dive into the craft, directly impacting the construction and support of next-generation networks.You will be addressing more than just support tickets; you will tackle the most challenging networking problems. If you thrive in dynamic environments, enjoy exploring complex systems, and aspire to influence network design and support, this opportunity is tailored for you.Success MetricsDeliver high-quality technical service to our customers, earning their trust through precision, responsiveness, and effective solutions.Provide actionable product feedback to our engineering team, helping to shape the future of Meter’s hardware and software.Enhance team performance through thorough documentation, collaborative training, and sharing your engineering expertise to uplift the entire team.We will know you are successful when:You adeptly handle complex tickets, accurately adapting to the shifting priorities that come with an active support queue.You identify and implement enhancements to our processes, increasing the team’s efficiency.You act like an owner, continuously expanding your technical knowledge and sharing that insight to improve the entire team.Your Daily ResponsibilitiesDiagnose and resolve issues across all layers of the network stack.Manage and support intricate customer networks, predominantly from a remote setting.Identify, document, and escalate product bugs with clear reproduction steps.Craft well-structured feature requests based on genuine customer needs.Develop and maintain documentation that accelerates resolution times for all team members.Your ProfileYou are a versatile networking professional, skilled in wireless, security, WAN/LAN, routing, DNS, and more.You are dedicated to enhancing the network experience for every customer, providing solutions that...

Join Konecranes as a Territory Technical Support Manager in the vibrant city of Phoenix, Arizona. In this pivotal role, you will be responsible for providing exceptional technical support and solutions to our clients across the western region of the United States. Your expertise will empower customers to maximize their equipment performance and operational efficiency.As a key member of our team, you will work closely with sales and service departments to ensure customer satisfaction and drive continuous improvement initiatives. Your ability to communicate technical information effectively and collaborate with diverse teams will be crucial in this role.

Join ASM: Where Technology Meets Collaboration!For over 55 years, ASM has been a pioneer in innovation within the semiconductor industry. With a diverse team of over 4,500 professionals from 70 nationalities, we are shaping the future of technology in fields such as 5G, cloud computing, AI, and autonomous driving. We don’t just focus on technology; we are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are designed to support your growth and push the boundaries of what’s possible. Be the Expert Others Rely On—Advance EPI Technology at ASM Position: Senior Global Product Support Engineer At ASM, our technology is at the forefront of advanced semiconductor manufacturing. We are looking for a Senior Global Product Support Engineer who excels at tackling complex challenges and supporting state-of-the-art tools, positively impacting customers and field teams globally. In this pivotal role, you will act as the primary technical authority, providing in-depth support for advanced EPI systems when issues exceed first-line support capabilities. Your expertise will significantly influence tool performance, customer trust, and ASM’s standing in technical excellence. Your Key ResponsibilitiesAs a Global Product Support Engineer, you will operate at an elevated technical level, merging hands-on problem-solving with global collaboration:Deliver advanced technical support for intricate electro-mechanical equipment and sophisticated software systems.Diagnose, troubleshoot, repair, and debug issues escalated from field engineers and product support teams.Serve as the escalation point when standard troubleshooting methods are exhausted, providing clear solutions under pressure.Collaborate with engineering teams by reporting design, reliability, and maintenance insights that foster continuous improvement.Assist in customer installations and provide technical training when deeper expertise is necessary.

Join our dynamic team at Collabera as a Technical Support Representative in Phoenix, Arizona! In this role, you will be the first point of contact for our clients, assisting them with technical inquiries and providing exceptional customer service. Your expertise will help resolve issues efficiently and ensure a seamless experience for our users.

Join our dynamic team as a Technical Support Representative, where you'll be essential to the ongoing stability and expansion of our organization. As the face of the Cox brand, you will be part of a dedicated, service-oriented team that:Ensures a superior customer experience and provides honest, dedicated support in a call center environment.Conducts real-time troubleshooting to resolve technical issues for customers.Educates residential Cox customers on product installation and usage.Identifies opportunities to propose additional or upgraded services while maintaining exceptional customer satisfaction.Embraces and exemplifies the core values of Cox, fostering a culture of respect and teamwork.Embark on your career journey with Cox Communications as a Technical Support Representative, where you’ll not only enhance the lives of our customers but also advance your own career.Key Responsibilities:Handle inbound customer inquiries regarding various Cox products in a call center setting.Pinpoint the root cause of customer issues and determine necessary actions for resolution, utilizing company resources and collaboration with other departments.Provide real-time troubleshooting assistance over the phone and schedule service appointments when necessary.Deliver exceptional customer service by addressing basic programming queries and connecting customers with sales for more complex inquiries.Foster customer loyalty through follow-up calls after actions taken by other Cox departments.Engage with customers to understand their needs and concerns effectively.Keep customers updated on the status of their inquiries by accessing work order information.Document call details and new account information accurately within the computer system, completing any necessary forms for inter-departmental requests.Bilingual (English/Spanish) candidates may have additional opportunities and incentives.Perform other related duties as assigned.

Xometry (NASDAQ: XMTR) is revolutionizing the manufacturing landscape by connecting visionary individuals with manufacturers who can turn their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources to expand their operations while enabling Fortune 1000 buyers to seamlessly access global manufacturing capabilities.We are on the lookout for a dynamic and seasoned Senior Solutions Engineer - Automotive Production to play a vital role in our customer engagement efforts. This position will enhance our Sales team by offering insights, feedback, and sharing expertise gained from direct interaction within the automotive and production engineering sectors. This role uniquely combines customer interaction, technical acumen, and project management skills. The Solutions Engineering team will integrate within our Pre-Sales Engineering organization, collaboratively led by Sales and Operations.Join us in this unique opportunity to be part of a fast-paced and evolving company at the forefront of digital manufacturing. If you are a dedicated and experienced engineer with a passion for the automotive industry and digital technology, this position is tailored for you.

At Cox Communications, we strive to connect people with the things they cherish most. Join our dynamic call center team as a Technical Support Customer Service Representative, where you will be the voice of our brand dedicated to Serving, Solving, and Selling.We provide a range of benefits designed to support our employees:Competitive salaries with opportunities for performance-based bonuses.Complimentary Internet access and discounted services from Cox.Comprehensive medical, dental, and vision coverage starting on your first day.A casual yet vibrant work environment that promotes engagement.Robust retirement plans, including 401(K) and pension options.A healthy work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 paid holidays.Tuition assistance to help you further your education.Numerous community engagement initiatives, including volunteer opportunities.Flexible work arrangements, including potential remote work options in select markets.Career growth opportunities across the Cox family of companies.As a Technical Support Representative, you will:Deliver exceptional customer service, exceeding our customers' expectations.Engage in real-time troubleshooting to resolve technical issues.Educate residential customers on product usage and service enhancements.Identify opportunities to sell additional services while ensuring a superior customer experience.Embrace our core values of integrity, community, diversity, and customer commitment as you contribute to our mission to enhance the lives of our customers.

About VirtuousAt Virtuous, our mission is to foster global generosity by empowering nonprofits to cultivate meaningful connections with their donors. We provide an innovative software platform that equips mid-sized charities with sophisticated tools for fundraising, marketing, volunteer engagement, and online contributions.Our dynamic team is passionate about challenging the conventional norms within the nonprofit landscape. We are driven, humble, and dedicated to delivering exceptional software solutions, customer success experiences, and sales interactions to the world's foremost nonprofits.We understand the significance of giving back and making a positive impact in our communities. That’s why we embrace radical generosity by volunteering at nonprofits and going the extra mile for our team and clients. We take our work seriously, but we also believe in enjoying the journey.The ideal candidate will resonate with our values by:Exhibiting curiosity and asking insightful questionsProviding candid and gracious feedback while welcoming it in returnDemonstrating a passion for philanthropy and technologyServing joyfully, with a willingness to contribute, even with small tasks like making coffeeCelebrating the achievements and milestones of othersAssuming positive intent and fostering trustEngaging with diverse individuals and creating a welcoming environmentDiscover our core values and more here.Priority will be given to applicants located in Phoenix, AZ, to support our hybrid work model.

Semperis, based in Phoenix, develops identity resilience solutions for organizations and has earned recognition as one of America's fastest-growing cybersecurity companies. The team values a workplace where employees feel empowered and supported in their growth. Role overview The Technical Product Marketing Manager will help define and communicate the technical strengths of Semperis products to both technical and business audiences. This position supports direct sales and partner teams in explaining the business value of the identity resilience platform. The role is located in Phoenix. What you will do Write technical content, including whitepapers, research papers, technical use cases, blogs, and other materials to support sales and partner enablement and to educate customers and prospects. Develop competitive positioning materials that highlight Semperis’ differentiators, collaborating with technical subject matter experts. Create marketing collateral for sales and partner teams, such as data sheets, solution briefs, playbooks, website content, and presentations to showcase the value of Semperis’ solutions. Produce product sales training materials, including videos, blogs, and presentations, for internal sales, partner teams, and solutions architects. Build product-specific enablement content to help position the identity resilience platform in the field. Work closely with marketing, product, and partner program teams on product launches, marketing initiatives, and defining success metrics. Partner with field and partner teams to provide content and strategic guidance for integrated campaigns and event marketing projects.

Join our vibrant team at Cox Communications, where we connect people to the services they cherish. We are seeking dedicated individuals to become part of our call center team, acting as the voice of our brand to Serve, Solve, and Sell.We provide:Competitive wages with opportunities for performance-based financial incentives.Complimentary Internet services and discounted Cox offerings.Comprehensive Medical, Dental, and Vision benefits effective from day one.A casual yet dynamic and engaging workplace atmosphere.Retirement options including 401(K) and pensions.Work-life balance with up to 22 days of Paid Time Off in the first year plus 7 Paid Holidays.Tuition assistance to support your educational endeavors.Involvement in community initiatives through volunteering opportunities.Flexible work arrangements, including potential work-from-home options in select markets.Numerous opportunities for career advancement across the Cox family of companies.A Technical Support Representative plays a vital role in a supportive, service-oriented team that:Exceeds customer expectations through exceptional service.Engages in real-time troubleshooting to resolve technical issues.Educates Cox customers on product usage and service enhancements.Identifies opportunities to recommend additional services while ensuring a positive customer experience.We embody Cox’s core values of Integrity, People, Diversity, Customers, and Community, ensuring we operate with honesty and respect for all.

Join our dynamic team as a Deskside Support Representative in Phoenix, Arizona. We are seeking motivated individuals who are passionate about technology and customer service. In this role, you will provide essential technical support and assistance to users, ensuring their IT systems run smoothly and efficiently. Your expertise will help in troubleshooting and resolving issues, enhancing the overall user experience.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Technician. In this pivotal role, you will provide exceptional technical support to our users, ensuring that all desktop systems are running smoothly and efficiently. You will troubleshoot hardware and software issues, assist with installations, and collaborate with other IT professionals to enhance our service delivery.

Join ASM, where innovation and teamwork converge.For over 55 years, ASM has been a leader in technological advancement, driving innovation across industries. With a diverse workforce of over 4,500 employees from 70 nations, we are at the forefront of groundbreaking trends like 5G, cloud computing, AI, and autonomous driving. Our commitment extends beyond technology; we prioritize diversity, inclusion, and sustainability, aiming to make a positive impact globally. Our development programs are tailored to foster your growth, propelling you into a future of innovation.About the RoleAs a Product Safety Engineer at ASM, you will spearhead safety compliance initiatives for state-of-the-art semiconductor equipment that underpins tomorrow's technologies. Your role is vital in ensuring that our designs adhere to global and European safety standards, promoting innovation while safeguarding individuals and processes. Your expertise will be instrumental in shaping reliable solutions that facilitate advancements in AI, 5G, and more.