Application Support Engineer (IVR) at Epro Inc | Pittsburgh

Join Epro Inc. as an Application Support Engineer (IVR) in Pittsburgh, where you will be essential in supporting and enhancing our Interactive Voice Response (IVR) systems. You will work closely with cross-functional teams to troubleshoot and resolve issues, ensuring optimal performance of our applications.

Join Our Dynamic Team!At DSI Systems, we bring together over 40 years of expertise in sales enablement and tailored business solutions. Our commitment is to provide enhanced value that drives results for our clients and partners. We are searching for enthusiastic individuals ready to make a significant impact in the realms of sales and customer service. Within our vibrant and fulfilling work environment, you will have the opportunity to evolve alongside us.Job OverviewThe Retail Support Specialist (RSS) offers direct, hands-on assistance to AT&T customers in bustling national retail settings. In this position, you will interact with customers and retail partners to resolve issues related to accounts, billing, devices, and services, often in fast-paced, high-pressure situations. To excel in this role, strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm and professional in a dynamic retail atmosphere are essential.Key Responsibilities:Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries about billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionality.Maintain focus, professionalism, and service quality during peak times and challenging situations in a high-volume retail environment.Retail Partner SupportServe as the AT&T subject-matter expert for retail employees and third-party partners.Act as the primary AT&T representative for these partners, providing in-store support for escalated retail matters.Engage proactively with store management to address customer concerns, enhancing partnership collaboration and ensuring an exceptional customer experience.Work Environment & Schedule ExpectationsThis position is based in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility to work varying schedules, including evenings, weekends, and holidays, is necessary based on business needs.Comfortable working in busy, customer-facing environments with frequent demands for interaction and problem-solving.Operational ExcellenceSimultaneously navigate multiple systems while actively engaging with customers.Document all customer interactions comprehensively and accurately.Adhere to company policies, compliance regulations, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and uphold approved planograms for mobile devices and signage.

Job Description:We are seeking a talented UI Developer with expertise in Angular JS to join our dynamic team. The ideal candidate should be able to independently develop software using JavaScript frameworks such as Angular and Dojo.Strong capability in software development utilizing JavaScript frameworks like Angular and Dojo.Experience in an Agile development environment.Familiarity with AEM or similar content management systems.Solid background in JavaScript and HTML5.Provide technical guidance to the scrum team.

Join Waabi as a Mechanical Engineer, where you will be at the forefront of innovation in autonomous vehicle technology. In this role, you will collaborate with a dynamic team to design, develop, and optimize mechanical systems that drive our cutting-edge products.

Make a significant impact in your community by joining BAYADA as a Direct Support Professional (DSP). In this role, you will work closely with individuals who have intellectual and developmental disabilities, providing companionship and mentorship to help them achieve their fullest potential. We offer part-time positions that can expand to 40 hours, with opportunities available in Allegheny and Beaver counties.

Join Wavestone as an Application Developer and be part of a dynamic team dedicated to delivering innovative software solutions. You will play a crucial role in the design, development, and implementation of applications that drive business success. Collaborate with cross-functional teams to transform customer requirements into effective solutions, ensuring high standards of quality and performance.

Join a team that makes a difference in the lives of individuals with intellectual and developmental disabilities. At BAYADA, we provide personalized support in home and community settings, serving as companions and mentors to help our clients achieve their fullest potential.We currently have part-time positions available with the potential for up to 40 hours in the following counties:AlleghenyWashingtonBAYADA offers our Direct Support Professionals (DSPs) a range of benefits, including:Paid clearances, training, and orientationWeekly pay ranging from $18.00 to $19.00, plus PTOFlexible scheduling with minimal commute timesA supportive and stable work environment equipped with necessary toolsRecognition and reward programs24/7 on-call clinical manager supportKey Responsibilities for DSPs:Assist clients with personal care tasks, including dressing and groomingAccompany clients on errands and to appointmentsEngage in activities and hobbies that clients enjoyHelp with daily tasks, such as meal preparationParticipate in community integration efforts

Join our dynamic team as a Senior Electrical Engineer based in Pittsburgh, PA, where you will spearhead the design and enhancement of electrical systems that drive our vital infrastructure, including pipelines, compressor stations, and storage facilities. Utilizing your extensive technical knowledge, you will integrate cutting-edge technologies such as automation, real-time monitoring, and energy storage solutions to optimize performance and reduce operational costs.Your role will be pivotal in ensuring safety by implementing effective measures like arc flash mitigation and fault detection systems, adhering to the highest regulatory and environmental standards. You will oversee complex engineering projects from concept through to execution, ensuring alignment with business objectives and timelines. This high-impact position will leverage your leadership and problem-solving abilities, directly contributing to our operational reliability, safety, and strategic growth.With our Core Values guiding your work, you will face challenges that offer opportunities for rapid learning and professional growth.

Join Duolingo as a Senior Platform Engineer, where you'll have the opportunity to shape the future of language learning through innovative technology. In this role, you will work closely with cross-functional teams to design, build, and scale our platform to support millions of users worldwide.

Join Our Team as a Full-Time Server!At Fairmont Pittsburgh, we pride ourselves on delivering exceptional hospitality in a luxury environment. As a Full-Time Server, you will play a key role in creating a welcoming atmosphere for our guests at fl.2.Your Responsibilities Include:Providing a warm and inviting experience for all guests.Demonstrating knowledge of beverages and menu items, including preparation methods and garnishes.Adhering to all safety and sanitation standards while handling food and beverages.Following outlet policies, procedures, and service standards, including cash handling and responsible alcohol service.Timely service of all assigned tables, addressing guest inquiries and dietary restrictions.Managing guest recoveries and addressing any concerns or feedback.Setting up and breaking down service stations as required.Completing side work and performing opening/closing duties.Assisting guests with inquiries to enhance their dining experience.Reviewing daily reports, including arrivals, VIPs, and groups in-house.Consistently providing friendly, professional, and engaging service.Performing other duties as assigned.

Join Duolingo as a Platform Engineer II, where you will be integral in building robust solutions that enhance our user experience. You will collaborate with cross-functional teams to develop and maintain our platform infrastructure, ensuring it is scalable and efficient.

Join dstaff as a Lead BPM Engineer, where you will play a critical role in driving business process management initiatives. In this position, you will lead a team of engineers, overseeing the development and implementation of BPM solutions that enhance operational efficiency and contribute to our strategic goals.

Role overview Wabtec Corporation seeks a Remote Field Service Engineer based in Pittsburgh. This position supports transportation sector clients by managing on-site installations, troubleshooting, and maintenance of advanced systems. Work is performed remotely, allowing flexibility in location. Key responsibilities Install and maintain Wabtec systems at customer locations Identify and resolve technical issues to reduce downtime Provide prompt, knowledgeable support to clients Team environment This group values technical skill and strong customer service. The team works together to support innovation throughout the transportation industry.

Mission Overview: The Senior Systems Safety Engineer: Leads the design and deployment of engineering safety protocols for our autonomous vehicle systems. Responsible for conducting hazard evaluations, risk assessments, and ensuring adherence to established industry safety standards including ISO 26262, SOTIF, and ASIL. Works closely with interdisciplinary teams consisting of software, hardware, and AI engineers to embed safety measures within the design and validation phases of our autonomous vehicle technology. Key Responsibilities: Oversee the creation and implementation of system safety processes tailored for autonomous vehicle platforms. Conduct hazard analysis and risk assessments (HARA) for various AV components and subsystems. Assist in defining and verifying functional safety requirements in accordance with ISO 26262 and SOTIF (ISO 21448). Collaborate effectively with hardware, software, and AI teams to integrate safety measures into perception, decision-making, and control systems. Support the development of failure mode and effects analysis (FMEA) and fault tree analysis (FTA) for AV systems. Ensure compliance with relevant regulatory and industry safety standards, including SAE J3016, NHTSA, and UNECE WP.29. Oversee the execution of safety verification and validation plans, which include simulation, testing, and real-world driving scenarios. Engage with certification bodies and regulators to facilitate safety case documentation and approval processes. Foster a strong safety culture within the organization by providing guidance and training.

Join us in shaping the future through innovative solutions.Woolpert is a globally recognized leader in architecture, engineering, and geospatial services, celebrated for our blend of design excellence and advanced technology. Our dedicated team is passionate about driving progress and fostering the next generation of industry leaders. As a certified Great Place to Work® , we are committed to innovation and creating boundless opportunities for professional development.Position OverviewWoolpert is seeking a Senior Software Engineer to become a part of our dynamic Atlas Labs team, focusing on our Geospatial sector. This role reports to the Director of Product and AI. Atlas Labs is responsible for advancing technology within Woolpert’s Geospatial sector, encompassing AI model development, research and development, software infrastructure, and user-facing products.Note: We are unable to provide visa sponsorship for this position. Applicants must have existing work authorization in the United States.What You Will Do:Engage in the planning, research, design, architecture, development, and testing of software features for Atlas Labs. Daily coding is essential, primarily in Python, with potential use of C++ or JavaScript.Collaborate within a cross-functional Scrum team alongside experts in AI/ML, Geospatial Data, Software Engineering, and GIS.Work closely with both internal and external users to ensure the accuracy, quality, and availability of Atlas Labs software products.What You Will Bring:Substantial experience with commercial software products.Proficient in writing production-level code in Python, ideally with large datasets.Proven experience or academic background in key areas such as:Geospatial Data ProcessingComputer VisionAI & Machine LearningLiDARRobotics/Self-Driving/AutonomyFamiliarity with relevant technologies including:Linux, Docker, and GitHubAI/ML frameworks (TensorFlow, PyTorch)Cloud platforms (Azure, AWS, Google)Nice to Have:Experience with GIS applications such as ESRI, QGIS.

Join Waabi as a Manufacturing Engineer focusing on New Product Introduction (NPI). In this role, you will be instrumental in designing, developing, and implementing manufacturing processes for innovative technologies. Your expertise will help streamline production and enhance product quality, ensuring that we deliver cutting-edge solutions to our clients.

Join Our Team: At Wade Trim, we are dedicated to fostering a collaborative and innovative work environment. We are currently seeking a skilled Natural Gas Engineer to enhance our infrastructure efforts at our Pittsburgh office. This role offers a chance to work on impactful projects while being part of a supportive team. What We Provide: We offer a competitive salary and a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, short and long-term disability coverage, education reimbursement, a 401(k) plan, performance bonuses, and an employee stock ownership program. Our Employee Resource Groups and Programs include the Young Professionals Group, Women at Wade Trim, Diversity, Equity and Inclusion initiatives, Professional Development, Leadership Development, Rotation Programs, Mentorship Opportunities, Sustainability Programs, and Wellness Activities.

Join our dynamic team as a Technical Support Specialist, where you will play a pivotal role in addressing customer issues and monitoring website events with an intuitive and problem-solving approach. This position involves ensuring the availability of our 24/7 applications and responding to alerts by either resolving issues directly or escalating them to the appropriate teams in real time. You will need to demonstrate expertise in supporting both mobile devices and desktop/laptop environments.We are currently seeking to hire one full-time employee for our 3rd shift, which includes being on-call one weekend per month and accruing paid time off (PTO). This role is perfect for a tech-savvy individual who can foresee potential challenges and seeks a career path that is both rewarding and challenging.As part of a large team responsible for architecting, building, testing, and supporting our website, you may also assist in various related initiatives. Experience with the Pennsylvania state government or other governmental bodies is advantageous. This position is associated with a long-term contract offering excellent opportunities for career advancement.This is a remote work opportunity. Candidates must be reliable and capable of working independently without direct supervision. U.S. residency is required.Laptop and communication tools will be provided.

Aquabyte is on the lookout for a talented and passionate Machine Learning Engineer to spearhead the development and deployment of cutting-edge algorithms for fish farms globally. In this role, you will be integral to the software and machine learning model development for our on-camera and cloud-based solutions.Our MissionAt Aquabyte, we aim to transform the aquaculture industry by enhancing its sustainability and efficiency. This ambitious mission is not only fulfilling but essential in promoting environmentally friendly practices in fish farming, ultimately contributing to the reduction of climate change impacts. As the fastest-growing food production sector, we are at the forefront of determining the technological advancements needed to responsibly harvest and conserve our marine ecosystems for future generations.We pride ourselves on our diverse, mission-driven team and are excited to collaborate with individuals who share our passion. If our vision resonates with you, we would love to hear from you!Our ProductCurrently, our focus is on empowering salmon farmers with deeper insights into their fish populations to facilitate environmentally conscious decision-making. Utilizing custom underwater cameras, advanced computer vision, and sophisticated machine learning techniques, we can accurately measure fish weights, assess health conditions, and create optimal feeding strategies in real-time. Our product encompasses three integral components: on-site hardware for image acquisition, cloud-based data processing pipelines, and a user-friendly web application. This multifaceted approach presents numerous exciting challenges across all areas of our technology stack.At Aquabyte, customer satisfaction drives our product development, as we prioritize the needs of fish farmers in every aspect of our work. We are committed to fostering a collaborative, global team.The RoleAs a Machine Learning Engineer, you will play a key role in developing machine learning models and pipelines while also engaging with databases and data infrastructure. Your responsibilities will include conducting comprehensive data analytics and building statistical inference models to understand biological processes. Working within the AI team, you will develop image and video inference pipelines to evaluate the weight, health, and behaviors of both individual fish and larger populations. You will collaborate closely with experienced engineers who bring a wealth of industry and academic expertise to the table.

About Us At Gather AI, we are on a mission to revolutionize the supply chain industry through innovative technology. Our cutting-edge, vision-powered platform harnesses the power of autonomous drones and existing equipment to capture real-time data, effectively digitizing workflows that have traditionally been manual and prone to errors. This transformation allows warehouses to operate with enhanced intelligence, safety, and efficiency, thus redefining the standards for timely delivery. If you are eager to contribute to groundbreaking technology and have a meaningful impact in a crucial sector, Gather AI is the perfect fit for you. We are at the forefront of the rapidly advancing robotics field, and we invite you to join us as we reshape the global supply chain, one intelligent warehouse at a time. About the Team You will collaborate closely with systems engineers on our MHE Vision platform, engage with the MHEV team for integrated system testing and debugging, and work alongside the ML team to validate model outputs against ground truth data. You will also liaise with Customer Support and Product Management to address field-reported edge cases and quality priorities. About the Role We are seeking a dynamic Test Engineer to join our Pittsburgh team, enhancing the testing and validation framework for our MHE Vision platform. You will engage with real data and systems, analyzing large transaction datasets to derive ground truth, building and maintaining regression test infrastructure, and participating in integrated system tests within our lab environment. This is a high-impact, early-career opportunity that offers significant ownership and visibility. Your analyses will directly enhance product quality for our customers, and you will have the chance to advance into roles focused on test automation, systems engineering, or QA leadership as the company grows. What You’ll Do Manually analyze extensive transaction datasets (100+ records) to extract ground truth, detect anomalies, mismatches, and edge cases, and validate system outputs against expected behavior. Construct and manage regression test infrastructure, incorporating new edge cases identified from field deployments into the existing test suite. Engage in integrated system tests in our Pittsburgh lab alongside systems engineers, executing test procedures and documenting results. Conduct first-level root cause analysis (RCA) on test failures, clearly communicating issues to the respective engineering teams. Develop structured processes for collecting and cataloging field edge cases into repeatable test cases. Contribute to the continuous improvement of testing methodologies and practices.