Customer Data Quality Analyst

We are seeking a detail-oriented and organized Customer Data Quality Analyst to join our team in Plano, TX. This role is ideal for a recent college graduate or someone with a couple of years of experience who is eager to learn and possesses strong soft skills. The successful candidate will focus on ensuring the accuracy and quality of customer data, and will not be expected to perform any coding or technical work. Responsibilities include:• Conducting manual data corrections proactively and in response to problem tickets.• Identifying data quality trends that may indicate system defects.• Collaborating with IT resources for root-cause analysis of data discrepancies.• Tracking and resolving identified data quality issues.• Developing and maintaining procedural documentation.• Participating in user acceptance and regression testing.• Training new team members.• Engaging in additional Business Intelligence initiatives as necessary.Training will involve data entry tasks, gradually introducing new responsibilities as proficiency is gained.

Join Valtech Solutions in Plano, TX as a Senior Data Analyst and take charge of pivotal data projects from inception to conclusion. You will tackle business challenges and ensure timely delivery of insights. This role requires a Master's degree in Applied Data Science, Computer Science, or a related field, along with a minimum of 2 years of relevant experience. Candidates should be open to travel and potential relocation, with national travel required up to 10% of the time. The annual salary for this position is $121,677. To submit your application, please email your resume to nam.recruitment@valtech.com and include reference #E20112601.

Join our dynamic team at Sonsoft Inc. as a Big Data Analyst! In this role, you will leverage your analytical skills to extract valuable insights from large datasets. You will work closely with cross-functional teams to develop data-driven solutions that enhance business performance. If you are passionate about data and eager to make an impact, we want to hear from you!

Join us at usm2 as a Senior Business Intelligence/Data Analyst in the vibrant city of Plano, TX! We are seeking a highly skilled professional who is passionate about data analysis and business intelligence. In this role, you will leverage your analytical skills to drive data-driven decisions and enhance business performance.

Join our dynamic team at Collabera as a Big Data (Hadoop) Tester, where you will play a pivotal role in ensuring the quality and reliability of our data solutions. Collaborate with cross-functional teams to develop and execute comprehensive testing strategies, focusing on Hadoop-based applications. Your expertise will help us deliver robust data solutions that support our clients' needs.

Join the dynamic team at Sonsoft Inc. as a DataStage Analyst. In this full-time role, you will leverage your analytical skills to support data integration and management solutions. Collaborate with cross-functional teams to improve data workflows and enhance efficiency.

We are seeking a skilled Datastage Analyst to join our dynamic team at Sonsoft Inc.. In this role, you will leverage your expertise in data integration and ETL processes to enhance our data management and reporting capabilities. Your analytical skills will be crucial in transforming data into actionable insights that drive our business objectives.

Join our dynamic team at Sonsoft Inc. as an Informatica Analyst Consultant, where you will have the opportunity to leverage your skills in data integration and ETL processes. We are seeking a detail-oriented professional who is passionate about data and eager to contribute to innovative projects.As an Informatica Analyst Consultant, you will be responsible for analyzing data requirements, designing ETL solutions, and ensuring data quality. This role requires effective collaboration with cross-functional teams and a commitment to delivering high-quality solutions on time.

Join our dynamic team at mindlance2 as a Quality Assurance Specialist / Tester. In this role, you will be responsible for ensuring the highest quality standards in our software products through rigorous testing and validation processes. You will work closely with cross-functional teams to identify and resolve issues, providing critical feedback to enhance product performance.

Join our dynamic team at Sonsoft Inc. as a DataStage Analyst, where you will leverage your expertise to manage and optimize data workflows. You will play a crucial role in ensuring data integrity and accessibility, enabling our organization to make informed decisions based on accurate data analysis.

As an Operational Development Specialist III - Quality Manager at StemXpert, you will play a pivotal role in ensuring the highest standards of quality across our operational processes. Your expertise will guide the development and implementation of quality management systems, fostering a culture of continuous improvement. You will collaborate with cross-functional teams to analyze operational performance, identify areas for enhancement, and drive initiatives that align with our strategic goals.

Join our dynamic team at Sonsoft Inc. as a PEGA Analyst where you will be at the forefront of innovative solutions and process improvements. This is an exciting opportunity for individuals eager to apply their analytical skills and technical knowledge in a collaborative environment.As a PEGA Analyst, you will be responsible for analyzing business requirements, designing solutions, and implementing PEGA applications to enhance operational efficiency and drive business success.

Join our dynamic team at Sons of Soft Inc. as a Middleware Quality Assurance Tester. This full-time role offers the opportunity to work in a collaborative environment, ensuring the functionality and performance of our middleware solutions. You will be responsible for developing and executing test plans, identifying defects, and collaborating with developers to enhance our product quality.

We are seeking a skilled Data Stage Consultant to join our team in Plano, Texas. In this role, you will leverage your expertise in data integration and management to assist in the design, development, and implementation of data solutions. You will work closely with clients to understand their needs and ensure that our solutions meet the highest standards of quality and performance.

Join our dynamic team at 360 IT Professionals as an Automation Quality Assurance Engineer. In this role, you will be responsible for developing and executing automated test scripts to ensure the highest quality of our software products. You will collaborate closely with development teams to identify and rectify issues early in the software development lifecycle, enhancing product reliability and performance.

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

Join our dynamic team at Sonsoft Inc. as a Big Data Consultant, where you will leverage your expertise in data analytics and engineering to drive data-driven decision-making across various industries. In this role, you will be responsible for analyzing large datasets, developing data models, and implementing advanced analytics solutions that empower our clients to enhance their operational efficiency.

Join Sonsoft Inc. as a Pega Technical Analyst and take your career to the next level. As a key member of our team, you will leverage your expertise in Pega to drive the design and implementation of innovative solutions, enhancing the effectiveness of our operations. Your analytical skills will be critical in evaluating business needs and translating them into technical specifications.You will work closely with stakeholders to understand their requirements and ensure that our Pega solutions align with their objectives. If you are passionate about technology and eager to make a significant impact, we would love to hear from you!

Join our dynamic team as an Agentic AI Conversation Designer & Analyst, where you will play a vital role in our digital transformation journey across voice and chat platforms. This key position is responsible for converting stakeholder needs into sophisticated, autonomous conversational experiences utilizing generative AI and agentic workflows. You will spearhead the development of virtual assistants and user journeys, acting as a subject matter expert in conversational design. Your contribution will be critical in enhancing customer success and satisfaction through engaging, natural, and effective dialogue flows.Key Responsibilities:Requirements Gathering: Extract and prioritize business requirements from contact center stakeholders, mapping current and future-state customer journeys that harness autonomous AI agents across voice and chat channels.Conversation Design & Prompt Engineering: Architect seamless, multi-turn conversational experiences by designing dialogue flows, prompts, agent personas, and tone guidelines that ensure brand-aligned, contextually accurate customer interactions.Agentic Workflow Development: Convert business processes into autonomous workflows by delineating business rules, dependencies, escalation paths, and defining tool/API invocation alongside human handoff protocols.Testing & Optimization: Lead user acceptance testing (UAT) and A/B testing efforts to assess conversation performance, analyze user interactions, and continuously enhance dialogue designs for improved accuracy, customer satisfaction, and containment rates. Establish observability and monitoring frameworks including logging, metrics, tracing, and alerting.Collaboration & Implementation: Collaborate with data teams to pinpoint knowledge sources and integration requirements for effective implementation.This position demands a proven track record in transforming contact center journeys via AI-driven automation. You will be instrumental in advancing our operations from traditional frameworks to intelligent, autonomous customer service, harmonizing exceptional customer experiences with operational efficiency at the forefront of AI innovation.

IT Service Management Quality Assurance LeadProcom Services is seeking a skilled IT Service Management Quality Assurance Lead for a contract position in Plano, TX.Role OverviewWe are in search of a Quality Assurance Lead with extensive experience in testing and ensuring the quality of software products and applications within the IT Service Management domain. The ideal candidate will possess a comprehensive understanding of overarching objectives while also being detail-oriented, capable of assessing all system use cases and interactions. This role requires the ability to create meticulous testing plans, execute them effectively, and provide final approval on product quality.Proficient in hands-on end-to-end testing, particularly with IT Service Management applications such as HPE BSM, HPE Service Manager, or ServiceNow.Design, develop, review, and maintain test plans and test cases.Estimate, plan, and implement QA schedules efficiently.Manage QA documentation concerning defects, procedures, and processes.Troubleshoot application/product issues and coordinate with relevant teams for resolution.Contribute to architecture, design, and code reviews, including static code inspections.Ensure product quality through continuous testing and code refinement.Identify regression coverage for code changes for each release/sprint.Basic understanding of performance testing and associated tools.Define performance test plans and demonstrate foundational knowledge of performance testing tools.Act as a quality champion, aiding in the implementation of standards and processes.Start Date: ASAPAssignment Length: 6+ monthsNote: We cannot work with candidates on H1B Visas or those represented by third parties.