Customer Onboarding Manager - Join Tipalti's Innovative Team

As a Customer Onboarding Manager at Tipalti, you will spearhead implementation projects for our dynamic SaaS-based Accounts Payable automation and global payments solutions. The ideal candidate is driven, proactive, and adept at understanding customer needs while guiding them through the implementation of our innovative SaaS offerings.Why Choose Tipalti?Tipa…

As the Director of Customer Onboarding, you will play a pivotal role in enhancing customer experiences while working alongside the leadership team to surpass departmental and organizational objectives. You will be responsible for establishing a comprehensive strategic roadmap aimed at achieving excellence in customer onboarding, utilizing cutting-edge technologies to scale operations across the organization. Your primary focus will be on promoting customer adoption, reducing time-to-live, and elevating the quality of implementations, particularly through the use of AI to streamline and automate the onboarding process. This role entails recruiting and supervising Onboarding Managers, conducting performance evaluations, and tracking team goals.Key Responsibilities:Leadership and Team Management:Guide, mentor, and cultivate a high-performing Customer Onboarding team.Encourage a culture of excellence, teamwork, and ongoing improvement.Establish clear performance metrics and offer regular feedback and coaching to team members.AI & Process Optimization:Identify and implement AI and automation solutions to accelerate time-to-go-live and enhance onboarding efficiency.Utilize predictive modeling and AI insights to proactively address potential implementation risks and bottlenecks.Design and enforce best practices and methodologies, leveraging AI data to improve project delivery and customer satisfaction.Develop and uphold governance frameworks for AI tool application, ensuring compliance, data integrity, and ethical usage across all onboarding activities.Capacity Planning and Data-Driven Resource Management:Create and execute capacity planning processes to align team capabilities with current and future demand.Employ advanced analytics tools, including AI/ML-driven solutions, to oversee resource utilization, forecast project complexity, and optimize staffing levels for enhanced efficiency.Collaborate with various departments to anticipate and plan for upcoming projects and initiatives.Customer Project Delivery & Engagement:Ensure the successful execution of customer projects, guaranteeing timely and efficient delivery.Act as a trusted advisor to clients, comprehending their needs and ensuring Tipalti’s solutions align with their business goals.Serve as an escalation point for customer issues and project challenges.

Tipalti is a leader in global finance automation, and we are on the lookout for a dynamic Director of KYC and Compliance Onboarding. This critical leadership position aims to elevate our compliance operations, transforming them from a reactive necessity into a strategic driver of worldwide expansion.In this role, reporting directly to the VP of Customer Onboarding, you will spearhead the development of our onboarding framework to fuel our next phase of rapid growth. As a customer-focused leader, you understand that stringent compliance can coexist with a seamless user experience. Your goal is to create an exemplary KYC process that our customers and partners deem the most efficient in the fintech sector.Key ResponsibilitiesStrategic Vision & Roadmap: Define the strategic vision for Tipalti’s KYC/KYB future, crafting a streamlined onboarding experience that removes traditional compliance obstacles while upholding stringent regulatory standards.Operational Standardization: Ensure complete consistency across our global team of KYC analysts by establishing and enforcing a Global Standard Operating Procedure (SOP) that guarantees uniform decision-making, quality, and efficiency, irrespective of location.Customer-Centric Compliance: Advocate for the customer throughout the compliance journey, continually refining the

Tipalti Solutions, Inc. is hiring a SaaS Project Manager in Plano, Texas. This position centers on leading the implementation of finance automation solutions for clients. The Project Manager will guide projects from planning through delivery, coordinating with cross-functional teams to ensure projects stay on schedule, within scope, and meet Tipalti’s quality standards. Experience managing SaaS projects and a strong technical problem-solving background are important for success in this role. Key Responsibilities Lead the end-to-end delivery of finance automation projects for clients Work with internal teams and clients to define project goals, timelines, and deliverables Track project progress, manage risks, and resolve issues to keep implementations moving forward Uphold quality standards throughout each stage of the project lifecycle Support both clients and internal teams to ensure successful adoption of Tipalti solutions Work Culture and Benefits Collaborative and supportive team environment Emphasis on product quality and shared success Competitive benefits and flexible work arrangements Career coaching and opportunities for professional development Commitment to diversity and inclusion Company Background Founded in Israel in 2010, Tipalti is headquartered in the San Francisco Bay Area and has offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin. Tipalti’s AI-powered platform helps global finance teams simplify complex processes, supporting mid-market businesses with accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with major financial institutions including Citi, Wells Fargo, J.P. Morgan, and Visa. Over 5,000 businesses worldwide use Tipalti to pay millions of suppliers and payees in more than 200 countries and territories, across 120 currencies.

Position Overview As a Senior Web Developer, you will serve as a pivotal individual contributor and the primary technical authority for our marketing web platforms. You will be responsible for determining architectural strategies, upholding coding standards, enhancing performance metrics, and ensuring the timely delivery of high-quality features. Your mentorship will extend to contractors, fostering improved engineering practices and maintaining the efficiency, adaptability, and testing readiness of our WordPress and modern JavaScript framework. Why Join Tipalti? Tipalti is an AI-driven finance automation platform that transforms the operational dynamics of finance teams in today’s global landscape. We empower businesses to scale more efficiently by simplifying global transactions and enhancing operational efficiency in finance. Our extensive suite of finance automation solutions caters to mid-market businesses, covering accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury functions. We collaborate with leading financial institutions like Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 companies worldwide to manage payments to millions of suppliers across more than 200 territories and 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, product excellence, and the capabilities of our talented workforce. Our team is dedicated, passionate, and committed to achieving results. We offer competitive benefits, a flexible working environment, career development opportunities, and a culture that values diversity and collective success. Our inclusive culture fosters teamwork and ensures everyone is geared towards shared achievements. Founded in Israel in 2010, Tipalti has grown into a global enterprise headquartered in the San Francisco Bay Area, with additional offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin. Key Responsibilities: Architectural Leadership: Assess, refactor, and enhance the WordPress/PHP and frontend JavaScript architectures to guarantee scalability, maintainability, and high performance across all marketing web platforms. Coding Standards & Governance: Define and document front-end and back-end standards (PHP, JS, HTML, CSS, performance, basic security) and promote adherence through PR reviews and mentorship. Performance Enhancement: Collaborate with WebOps to optimize site performance. Feature Implementation: Strategize and execute the development of new site features, integrating best practices for performance, accessibility, and user experience.

Due to our consistent growth and exceptional business performance, we are excited to announce an opening for a Compliance Operations Manager who will play a pivotal role in enhancing our corporate onboarding program. The ideal candidate will be integral to the onboarding process of all customer relationships, focusing on collecting and reviewing onboarding information and documentation to ensure compliance with our established Customer Onboarding Procedures. Success in this role requires a meticulous attention to detail, strong analytical capabilities, strategic thinking, and exceptional customer service skills, all of which will support Tipalti's ambitious growth objectives.Why join Tipalti?Tipalti is an innovative AI-driven platform that revolutionizes finance automation, transforming how finance teams operate within the global economy. Our solutions eliminate the complexities of international business, allowing our customers to scale their operations efficiently. We offer a comprehensive suite of finance automation tools tailored for mid-market businesses, covering areas such as accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Partnering with leading financial institutions like Citi, Wells Fargo, J.P. Morgan, and Visa, we empower over 5,000 global companies to manage payments to millions of suppliers and payees across more than 200 countries and territories in 120 currencies.At Tipalti, we value collaboration, product quality, and the talents of our people. Our team members are passionate about their work and committed to achieving collective success. We provide competitive benefits, a flexible work environment, career coaching, and a culture that fosters diversity and inclusion, allowing every individual to thrive and make a meaningful impact. Our roots trace back to Israel in 2010, and today, we operate globally, with headquarters in Foster City, California, and offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

Join Crossmark as an Onboarding Specialist, where your primary responsibility will be to facilitate a smooth onboarding experience for new employees. You will play a key role in ensuring that new hires feel welcomed, integrated, and equipped to succeed in their roles. This position requires excellent communication skills, a passion for helping others, and the ability to manage multiple tasks efficiently.

Join our dynamic team at Texas Nursing Services as a Credentialing and Onboarding Coordinator in Plano, TX. In this pivotal role, you will oversee the credentialing process for healthcare professionals, ensuring compliance with industry standards while facilitating a seamless onboarding experience. Your expertise will contribute to our mission of providing top-tier staffing solutions in the healthcare sector.

Position Summary Join Tipalti Solutions as a Senior Global Treasury Manager, where you will take charge of our global corporate treasury operations. This pivotal role involves managing corporate banking and lending partnerships, while collaborating with our accounting, finance, and payment operations teams to scale our treasury and banking processes in line with Tipalti’s rapid growth. As a leader in the Financial Operations Platform sector, Tipalti empowers mid-market clients to streamline their Global Payables through our comprehensive accounts payable platform, payment execution, and reconciliation solutions. In this unique position, you will also collaborate with our product and commercial teams, contributing to the enhancement of the Tipalti platform by providing user feedback and suggestions for new features. Why Join Tipalti? At Tipalti, we revolutionize finance automation through our AI-driven platform, enabling finance teams to operate efficiently in the global landscape. We support our clients in scaling their businesses by simplifying global operations and enhancing financial efficiency. Our all-encompassing suite of finance automation solutions includes accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury management. Tipalti collaborates with top financial institutions like Citi, Wells Fargo, J.P. Morgan, and Visa, empowering over 5,000 global companies to process payments to millions of suppliers across 200+ countries and in 120 currencies. We pride ourselves on fostering a collaborative culture, delivering high-quality products, and cultivating exceptional talent. Our team members are dedicated and passionate, thriving in an environment that values diversity and encourages impactful contributions. Tipalti offers competitive benefits, flexible work arrangements, career coaching, and a workplace that nurtures individual growth. Founded in Israel in 2010, Tipalti is headquartered in the San Francisco Bay Area (Foster City) and has offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin. Key Responsibilities: Monitor the global daily cash position and manage treasury operations effectively.

Join Tipalti Solutions as a Senior Product Marketing Manager, where you will lead strategic initiatives to enhance product positioning and drive market growth. In this pivotal role, you will collaborate with cross-functional teams to develop compelling marketing strategies, execute go-to-market plans, and analyze market trends to ensure our products meet the evolving needs of our customers.

As a PEGA Analyst at Sonsoft Inc., you will play a crucial role in designing, developing, and implementing PEGA applications to optimize business processes. You will collaborate with cross-functional teams to gather requirements and translate them into technical specifications, ensuring that our solutions meet both business and technical needs.

Are you a passionate Splunk expert looking to take your career to the next level? Join Sonsoft Inc. as a Splunk Lead and become an integral part of our innovative team. In this role, you will leverage your expertise to lead projects, drive analytics, and optimize performance using Splunk technologies. Collaborate with cross-functional teams, mentor junior staff, and contribute to the development of best practices in data management and analytics.

We are seeking a talented and motivated Hadoop Developer to join our dynamic team at Sonsoft Inc. Located in Plano, Texas, we pride ourselves on fostering innovation and collaboration. As a Hadoop Developer, you will have the opportunity to work on exciting data-driven projects, leveraging big data technologies to help our clients harness the power of their data.

Are you a passionate .NET Developer with experience in WCF? Join Sonsoft Inc., a forward-thinking technology solutions provider based in Plano, Texas. We are seeking a talented developer to contribute to exciting projects and help us deliver exceptional software solutions.In this role, you will collaborate with cross-functional teams to design, develop, and implement high-quality applications while maintaining coding standards and best practices.

Join the Jiffy Customer Care Team!At Jiffy.com, we are passionately committed to providing a seamless, swift, and enjoyable experience for our customers. Our clientele ranges from small business owners to hobbyists and crafters who are bringing their creative ideas to fruition. Every touchpoint is meticulously crafted to ensure satisfaction. As an integral part of our Customer Care team, you will be pivotal in pinpointing pain points, resolving issues, and driving continuous enhancements throughout the customer journey.As the Customer Experience Manager, you will operate at a level above Supervisor, overseeing personnel management, team performance, and operational execution across various customer care teams. This position emphasizes the cultivation of strong supervisory skills, leveraging data to drive outcomes, and scaling processes that elevate both employee and customer experiences.Key ResponsibilitiesLead & Develop PeopleOversee and mentor Customer Experience Supervisors, fostering consistent and effective leadership.Establish clear performance benchmarks and hold leaders accountable for team outcomes.Assist in the hiring, onboarding, and development of supervisors and frontline team members.Enhance leadership capacity through continuous coaching, feedback, and succession planning.Own Customer Care PerformanceBe accountable for performance metrics including CSAT, NPS, resolution time, quality, productivity, and team engagement.Translate Customer Care objectives into clear, measurable goals for supervisors and teams.Identify performance discrepancies and implement actionable corrective plans.Drive Operational ExcellenceCollaborate with supervisors to identify obstacles in workflows, tools, and policies.Spearhead process improvements that minimize customer effort and enhance efficiency at scale.Ensure that processes, workflows, and best practices are documented and adhered to consistently.Be Data-DrivenExamine customer feedback, operational metrics, and escalations to uncover trends and root causes.Utilize data to inform staffing strategies, prioritize initiatives, and measure impact.Disseminate insights and action plans to Customer Care and cross-functional leadership.Champion the Customer VoiceServe as a senior escalation point for complex or high-impact customer challenges.Collaborate with Product, Operations, and Technology teams to drive enhancements across the customer journey.Ensure customer insights are integrated into strategic decision-making.

Who We AreAt JiffyShirts, we are a dynamic and rapidly growing startup at the forefront of the intersection between artificial intelligence, fashion, and cultural innovation. Our agile work environment allows us to operate with remarkable speed, utilizing one-week release cycles to build the infrastructure necessary for delivering extraordinary customer experiences on a large scale.In our company, customer care is not merely a cost center; it serves as a vital strategic driver for our growth. Every customer interaction, workflow, and tool is significant.We seek a forward-thinking architect who will take ownership of and enhance the systems that empower our Customer Care organization.The RoleThis position transcends traditional Product Management roles focused solely on revenue-generating features. You will be the driving force behind our customer experience engine.Your responsibilities will include defining and executing the product strategy for our customer care ecosystem, which encompasses our CRM, support tools, automation systems, internal workflows, AI integration, and customer-facing service experiences.You will collaborate closely with leaders in Customer Care, Engineering, Data, and Operations to:Identify and eliminate friction in agent workflowsEnhance tooling efficiency and automationRefine CRM architecture and integrationsImprove the overall customer journeyUtilize AI to decrease resolution time and boost customer satisfaction (CSAT)Develop scalable systems that can support our rapid growthYour focus will not be on ticket management; instead, you will be designing systems that make customer care more efficient, intelligent, and proactive.Your success will be evaluated based on operational efficiency, agent productivity, customer satisfaction, automation rates, and tangible enhancements to the customer experience.What You’ll OwnOptimization and enhancement of CRM systems (architecture, integrations, workflows)Management of customer care tools (support platforms, automation solutions, AI agents, knowledge bases)Designing agent experiences and improving workflow efficiencyEnhancements to the customer journey throughout post-purchase interactionsStrategizing automation (macros, triggers, AI responses, workflow management)Creating a cross-functional roadmap among Customer Care, Operations, and EngineeringImplementing data-driven improvements for CSAT, first contact resolution (FCR), service level agreement (SLA) compliance, and resolution times

Cloud Software Developer (Hybrid) - Plano, TX Join Ziosk, where our mission is to enhance the dining experience! Have you ever enjoyed the convenience of paying at your table? We pioneered this concept and are on a mission to revolutionize the restaurant industry. Our success formula is built on understanding and adapting to the needs of our clients—prestigious brands like Olive Garden, Texas Roadhouse, and Chili’s. We offer a comprehensive suite of solutions that includes hardware, software, and AI-driven products, all designed to optimize guest experiences and drive revenue. What’s our secret ingredient? Our talented team! Daily, they craft innovative solutions, making Ziosk the foremost provider of pay-at-the-table technology. Are you ready to be part of our journey? We are seeking an experienced Cloud Software Developer passionate about leveraging technology. This role will involve innovating new solutions that require expertise across mobile services, mobile applications, databases, and web user interfaces. The ideal candidate thrives in a learning environment, eager to develop proof-of-concepts while also possessing the skills to create production-ready code.

Are you a passionate .NET Developer with experience in WPF and WIN Forms? Join Sonsoft, Inc., a leader in technology solutions based in Plano, Texas. We are on the lookout for an enthusiastic developer who thrives in a collaborative environment and is eager to contribute to cutting-edge projects.

The Senior Solutions Architect at Tipalti's Professional Services organization plays a pivotal role in driving excellence in solution delivery. This position involves establishing integration architecture standards and ensuring successful outcomes for intricate ERP integrations. You will take ownership of the complete solution design for non-prebuilt ERP use cases, defining integration patterns, ensuring technical scalability, and steering the Professional Services delivery teams through implementation phases. Collaborating closely with customers, partners, Sales, Product, and Engineering, you will translate business requirements into resilient, scalable architectures while serving as the technical authority for complex solution scenarios.Why Choose Tipalti?Tipalti is an AI-powered finance automation platform that transforms how finance teams operate in the global business landscape. We empower our clients to scale efficiently by simplifying the complexities of global operations and enhancing the efficiency of their finance operations. Our platform encompasses a thorough suite of finance automation solutions targeted at mid-market companies, covering areas such as accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Partnering with leading financial institutions like Citi, Wells Fargo, J.P. Morgan, and Visa, Tipalti supports over 5,000 global companies in securely paying millions of suppliers and payees across more than 200 countries and territories in 120 currencies.At Tipalti, we cherish our collaborative culture, the quality of our product, and the capabilities of our team members. Our Tipaltians are dedicated to their work and motivated to achieve outstanding results. We offer competitive benefits, a flexible workplace, career coaching, and an inclusive environment where diverse talent can thrive and make a significant impact. Our culture promotes teamwork and collective success, ensuring that egos are left at the door.Founded in Israel in 2010, Tipalti is now a global organization headquartered in the San Francisco Bay Area (Foster City), with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin.

Join Raising Cane's as a Culinary Research & Development Manager, where you'll lead innovative culinary projects that shape our menu and enhance guest experiences. This role is pivotal as you collaborate with our culinary team to develop new recipes, conduct product testing, and ensure our offerings maintain the highest quality standards. If you are passionate about food innovation and thrive in a dynamic environment, we invite you to apply!