Product Manager for Managed Services

Role Overview Phoenix Software helps organizations across the UK move forward with digital transformation. The company’s focus covers cloud and hybrid infrastructure, data management, artificial intelligence, security, and collaboration tools. The IT Managed Services department is hiring a Product Manager. This person will define, manage, and govern Phoenix’…

Phoenix Software is at the forefront of driving digital transformation across the UK public sector. We empower organizations to innovate through advanced cloud and hybrid infrastructures, data analytics, artificial intelligence, security, and collaboration technologies.We are currently seeking an Identity & Access Management (IAM) Solutions Executive to become a vital part of our Cyber Advisory team. This role is essential for the ongoing expansion of our Identity Business Unit. You will focus on enhancing your expertise across the identity product suite, providing crucial support to both sales teams and customers throughout the pre- and post-sales process, managing segments of the identity portfolio, and contributing to revenue growth through precise forecasting, renewals, and sustained customer engagement.In this role, you will collaborate with the Identity Business Manager, Account Managers, and various internal teams to capitalize on identity-related opportunities, strengthen vendor relationships, and facilitate customer scoping and sales enablement activities. This position is perfect for individuals passionate about Identity technologies who aspire to deepen their knowledge and play a key role in a growing sector of our business.

Phoenix Software is expanding its defence sector team and is looking for an Internal Account Manager based in Pocklington, England. This position supports digital transformation projects for clients across the UK, with a focus on cloud solutions, hybrid infrastructure, data analytics, AI, security, and collaboration tools. Role overview The Internal Account Manager acts as the primary contact for assigned defence sector accounts. Daily tasks include handling administrative duties, responding to client inquiries, and ensuring smooth account operations. The role involves close collaboration with sales, bids, overlay, and technical teams to support proposals and deliver a consistent service experience. Main responsibilities Serve as the main point of contact for client accounts, managing day-to-day administration and addressing requests. Support sales activities by preparing quotes, responding to RFIs and RFPs, and coordinating with internal teams. Develop and maintain strong relationships with customer IT teams to build trust and satisfaction. Identify and qualify new business opportunities through regular communication and proactive outreach. Assist with proposals, product demonstrations, and proofs of concept as needed. Work closely with Account Directors and other departments to deliver professional service. Delegate or escalate client requests to ensure efficient account management. Qualifications Previous experience in a sales support or administrative role is required, ideally within the IT sector. Essential skills Background in administrative, sales support, or account coordination roles, preferably in IT or the Public Sector. Strong organizational abilities and attention to detail. Ability to manage multiple priorities and adapt to changing situations. Clear written and verbal communication skills. Collaborative mindset and a focus on teamwork. Workplace culture Phoenix Software invests in its employees’ growth and skill development. The company aims to foster a supportive workplace culture and encourages learning at every stage. More details about the company’s culture and values are available in the Culture Blueprint.

Role Overview Phoenix Software helps organizations across the UK modernize their workplaces. The team supports clients with cloud solutions, hybrid infrastructure, data analytics, AI, security, and collaboration tools. As the company grows, Phoenix Software is adding an Internal Account Manager focused on Central Government clients, working closely with Account Directors. Main Responsibilities Act as the main contact for assigned accounts, handling administrative work and fielding client inquiries. Work with Account Directors to coordinate quotes, RFIs/RFPs, and gather information from bids, overlay, and technical teams. Build and maintain strong relationships with customer IT teams to support trust and high levels of satisfaction. Spot and qualify new business opportunities by staying in regular contact with clients. Help prepare proposals, set up demonstrations, and support proofs of concept. Collaborate with internal teams and Account Directors to deliver consistent, professional service. Delegate or escalate client requests when needed to keep account operations running smoothly. Why Phoenix Software? Phoenix Software values its people and aims to be the UK's top IT solutions and managed service provider. The company fosters a supportive workplace where employees can develop their skills and grow their careers. The Culture Blueprint underlines a commitment to an enriching and inclusive environment. What Phoenix Software Looks For The team seeks someone with experience in sales support or administration, ideally in IT or the public sector. Key Skills Background in administrative, sales support, or account coordination roles (IT or public sector experience preferred). Strong organizational skills and attention to detail. Ability to manage multiple tasks and set priorities effectively. Clear, confident communication and strong interpersonal skills. Location This position is based in Pocklington, England, United Kingdom.

Role OverviewPhoenix Software is at the forefront of driving digital transformation across the UK, empowering organizations to innovate and excel with top-notch solutions in cloud computing, data management, artificial intelligence, security, and collaboration. We are on the lookout for a dedicated Governance Officer who will play a crucial role in managing and enhancing our ISO standards, ensuring GDPR compliance, and supporting our business continuity frameworks, while promoting robust organizational governance.Your ResponsibilitiesISO, Compliance & Governance:Assist in the maintenance and development of ISO standards and internal policies in accordance with ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2, and other governance frameworks.Audits & Risk Management:Conduct internal audits, generate comprehensive audit reports, track corrective actions, and facilitate process improvements rooted in analysis.Incident & Data Management:Support the documentation, investigation, and resolution of compliance, security, and data breach incidents, ensuring meticulous record-keeping.Cross-Functional Collaboration:Collaborate with various teams within Phoenix to address compliance needs, contribute to proposals and due diligence activities, and foster a culture of governance awareness.Business Continuity & Resilience:Assist in the creation, testing, and refinement of business continuity and crisis management strategies.Regulatory Monitoring:Keep abreast of changes in regulations and standards, providing guidance on necessary actions and aiding in the implementation of necessary updates across the organization. Ideal Candidate ProfileProven experience in compliance, audit, governance, legal, or risk management roles.Strong ability to interpret regulations, ISO standards, and organizational policies.Familiarity with ISO 9001, 27001, 22301, and GDPR.Solid understanding of risk identification, mitigation, and security principles.Exemplary ethical standards and professionalism.Highly organized with the capacity to manage multiple tasks proactively.Excellent written communication and documentation skills.Proficiency in Microsoft Office Suite.Able to thrive in a rapidly evolving environment.A collaborative team player who can support and mentor colleagues. Key SkillsDeep knowledge of ISO standards & GDPR.Experience in audits and compliance processes.Strong analytical and problem-solving capabilities.Effective written communication & documentation skills.Excellent time management and multitasking abilities.Proactive, organized, and detail-oriented.Strong relationship-building skills.Commitment to continuous personal and professional development.Why Join Us?At Phoenix Software, our philosophy is straightforward – we aim to lead the digital transformation journey in the UK, creating pathways for our clients to achieve excellence and innovation.