Technical Support Analyst (M/W)

Join our dynamic team as a Technical Support Analyst where you will play a critical role in delivering exceptional technical assistance to our clients. Your expertise will help troubleshoot and resolve technical issues, ensuring a smooth user experience. If you are passionate about technology and enjoy solving problems, this position is perfect for you.

At Alongside, we collaborate with organizations to accelerate digital transformation and develop high-performing technology teams.We are currently seeking a dedicated Technical Support Analyst to join our project team at a leading firm in financial market management.Key Responsibilities:Monitor production and testing environments to ensure service availability and stability across the European market.Assist in diagnosing and resolving operational alerts and incidents, particularly complex Mainframe application issues.Manage ticketing for incidents, changes, and service requests while adhering to SLA standards.Take part in executing critical incident protocols, performing root cause analyses, and drafting post-incident reports.Contribute to the documentation of operational procedures, knowledge articles, and best practices.Work alongside development teams to address application concerns, enhancements, and maintenance efforts.

Join our dynamic team at meritis as a Murex Support Analyst. In this pivotal role, you will be responsible for providing exceptional support for our Murex system, ensuring optimal performance and user satisfaction. You will collaborate closely with various departments to troubleshoot issues, implement solutions, and drive continuous improvement initiatives. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!

Join our dynamic IT team as a Support Functional Analyst at Natixis in Portugal, where you will play a pivotal role in enhancing our client-facing solutions within the Corporate and Investment Banking (CIB) domain. You will collaborate closely with stakeholders to understand their needs, analyze business requirements, and implement effective solutions that drive efficiency and improve user experience.

Join our dynamic team at Inetum as a Field Support Specialist. In this role, you will be responsible for providing exceptional support to our clients, ensuring their systems are running smoothly and efficiently. You will act as the primary point of contact for technical issues, troubleshooting them effectively and delivering solutions in a timely manner.

Join our dynamic team at inetum2 as a Field Support Specialist in Porto. In this role, you will be integral in providing exceptional support and solutions to our clients, ensuring their systems operate smoothly and efficiently. You will collaborate with diverse teams, troubleshoot issues, and contribute to the continuous improvement of our services.

Quickly diagnose and resolve both technical and functional issues (L2/L3), ensuring swift service restoration and thorough root-cause analysis.Manage daily operations across management chains, including batch processing, data transfers, and workflow oversight.Lead the orchestration and management of software releases and hardware infrastructure updates, minimizing disruptions to business operations.Implement and oversee monitoring tools such as Dynatrace, Prometheus, and Grafana to assess load, performance, and overall application health.Create automation scripts using Python and Bash, and leverage DevOps tools like Ansible for repetitive task automation, log parsing, and health checks.Develop and enhance application documentation, maintain runbooks, and establish operating procedures to facilitate team scalability.Analyze application performance and user feedback to recommend and execute functional or technical enhancements.

We are seeking a dedicated Junior IT Operations Analyst to join our dynamic team at alongside-team. This role is vital to the success of our projects focused on financial market management.Key Responsibilities:Ensure the availability and stability of services in the European market by closely monitoring production and test environments.Assist in identifying and resolving operational alerts and incidents.Manage tickets for incidents, changes, and service requests, ensuring compliance with SLAs.Participate in executing critical incident procedures and preparing post-incident reports.Contribute to the development and upkeep of operational procedures and knowledge articles.

Join Deblock as a Junior Fraud Analyst and become a vital part of our FinCrime team, dedicated to delivering outstanding customer support and ensuring our clients' satisfaction. You will be instrumental in fostering a secure, reliable, and compliant environment while engaging with innovative financial services that are trailblazing within the FinTech industry.Role OverviewThis entry-level position serves as the first line of defense against fraud.Conduct thorough reviews and investigations of fraud cases, making informed decisions on outcomes.Identify and report unusual activities to internal experts for further analysis.Adhere strictly to established policies, procedures, and guidelines.Collaborate effectively with various teams to provide exceptional support, aiming to uphold customer satisfaction and achieve optimal results.

Become part of a pioneering organization in insulin delivery and diabetes technology. We specialize in the design, manufacturing, and distribution of state-of-the-art automated insulin delivery systems that simplify diabetes management, opening up new horizons for patients, their families, and healthcare professionals. Key Responsibilities:• Deliver outstanding customer service and technical support for medical devices, ensuring precise order management and compassionate assistance for patients in European markets.• Provide technical guidance and troubleshooting for diabetes-related medical devices and accessories.• Assist patients with product usage through various communication channels (phone, email, chat, SMS).• Handle order processing, renewals, and documentation according to established guidelines.• Utilize active listening and empathy in challenging situations.• Adhere to defined procedures and scripts to maintain regulatory and safety standards.

Become part of an international leader in insulin delivery and diabetes technology. Our mission is to innovate, manufacture, and distribute cutting-edge automated insulin delivery systems that significantly enhance the quality of life for diabetes patients, their families, and healthcare professionals. Key Responsibilities:Deliver outstanding customer service and technical support for medical devices, ensuring precise order processing and compassionate assistance to patients across European markets.Provide technical troubleshooting and support for diabetes-related medical devices and accessories.Guide patients on product usage through various channels, including phone, email, chat, and SMS.Oversee order intake, renewals, and documentation in alignment with regulatory standards.Utilize active listening and empathy in sensitive interactions.Adhere to established procedures and scripts to maintain compliance with regulatory and safety protocols. Qualifications:Fluency in both spoken and written French and English.Exceptional customer service abilities with an emphasis on empathy and problem resolution.Prior experience in technical support or healthcare-related roles is advantageous.Proficient in multitasking and thriving in a fast-paced environment.Strong communication skills and meticulous attention to detail.Benefits:Join a diverse and inclusive team that values your insights and professional growth.Work from our Porto office, situated in one of Europe’s liveliest cities.Access to professional development opportunities and experience with state-of-the-art technology.Be part of a supportive atmosphere where your contributions truly matter. Relocation Package:Your flight will be covered, ensuring a smooth transition to Portugal.Warm reception at the airport and assistance with settling down.Comfortable accommodations in shared housing.Complimentary Portuguese language lessons to help you integrate.A variety of social activities, including football matches, surfing lessons, beach barbecues, and cultural events. Get to Know Atlean World Atlean World is dedicated to supporting you throughout your recruitment journey. Think of us as your trusted partner on this exciting path. Your Journey with UsA Warm WelcomeUpon applying, one of our friendly recruiters will reach out to discuss the role and ensure you feel prepared for what lies ahead. Your Questions AnsweredIf you have any inquiries, feel free to ask. Our recruiters are here to assist you!

Become a vital part of a pioneering global organization in the realm of insulin delivery and diabetes technology. Our mission is to innovate, manufacture, and distribute state-of-the-art automated insulin delivery systems that significantly alleviate the challenges of diabetes management, opening up new horizons for patients, their families, and healthcare professionals.---Key Responsibilities:Deliver outstanding customer service and technical support for medical devices, ensuring precise order management and compassionate assistance to patients throughout European markets.Provide technical support and resolve issues related to diabetes medical devices and accessories.Guide patients on product utilization through various communication channels (calls, email, chat, SMS).Handle order intake, renewals, and documentation while adhering to compliance guidelines.Utilize active listening and empathy in delicate situations.Adhere to established procedures and scripts to maintain regulatory compliance and safety standards.Requirements:Fluency in both Italian and English, with strong verbal and written communication skills.Exceptional customer service abilities, emphasizing empathy and problem-solving skills.Prior experience in technical support or healthcare sectors is preferred.Capability to juggle multiple responsibilities and thrive in a dynamic, fast-paced environment.Strong attention to detail and excellent communication skills.Benefits:Join a diverse, inclusive team that appreciates your insights and fosters your personal growth.Work from our Porto office, located in one of Europe's most vibrant cities.Engage in professional development opportunities and gain experience with cutting-edge technology.Be part of a supportive environment where your contributions truly make a difference.Relocation Package Includes:Complimentary flight to Portugal.A warm welcome at the airport and assistance with settling in.Comfortable accommodation in shared living spaces.Free Portuguese lessons to help you integrate.A variety of activities: football matches, surf lessons, beach barbecues, and cultural events. About Atlean World: Atlean World will accompany you at every step of your recruitment journey. Consider us your partner as you embark on this exciting experience. Your Journey With Us:A Warm Welcome:Upon applying, one of our recruiters will connect with you. We will have a friendly conversation, guide you through the role, and ensure you feel confident about the next steps.Your Questions Answered:If you have any questions or uncertainties, feel free to ask. Our recruiters are ready to provide clarity and support.

At Sword Health, we're revolutionizing healthcare by transitioning from a human-first approach to an AI-first model through our innovative AI Care platform. Our mission is to deliver exceptional healthcare services anytime and anywhere, effectively reducing costs for payers, self-insured employers, national health systems, and various healthcare organizations. Starting with a focus on pain management, we've expanded our offerings to include women's health, movement health, and recently mental health. Since our inception, over 700,000 members across three continents have engaged in 10 million AI sessions, allowing our 1,000+ enterprise clients to save more than $1 billion in unnecessary healthcare expenditures. Supported by 42 clinical studies and over 44 patents, we've successfully raised over $500 million from prominent investors such as Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Discover more at www.swordhealth.com.As a Governance, Risk & Compliance (GRC) Analyst, you will be instrumental in fostering trust and regulatory excellence at Sword Health. Your role will be to serve as the primary point of contact for our partners and clients, effectively translating our security protocols into clear, authoritative responses that promote business growth. Additionally, you will manage certification lifecycles and bridge the gap between technical security measures and medical device quality standards. We seek an agile problem-solver capable of adapting swiftly to support new products and initiatives while aligning with our rapid pace of innovation.

Join our dynamic team as a Finance Analyst at Farfetch, where you will play a pivotal role in our financial operations. You will be responsible for analyzing financial data, identifying trends, and providing actionable insights to support decision-making processes. Collaborate with cross-functional teams to enhance financial performance and contribute to the growth of our innovative platform.

Join deblock as a FinCrime AML/CTF Analyst and become an essential part of our mission to deliver outstanding financial services while ensuring a secure and compliant environment. This is an exciting time to join a pioneering company at the forefront of the FinTech sector, making significant strides in innovative financial solutions.Role OverviewThis position sits within our first line of defense, seeking candidates with substantial experience in AML, CTF, and CSAM detection and reporting roles.Conduct thorough reviews, investigations, and decisions on fraud cases.Escalate any unusual activities to our internal experts for further analysis.Adhere to established policies, procedures, and guidelines.Work collaboratively with various teams to ensure exceptional customer support and satisfaction through flawless execution.

Join Farfetch, the premier global marketplace for luxury fashion, where we connect discerning customers across 190 countries with unique items sourced from over 50 nations and an extensive selection of more than 1,400 top brands and boutique labels. We pride ourselves on offering a distinctive shopping experience that embodies luxury and style. TECHNOLOGY DIVISION The Technology team at Farfetch is dedicated to developing comprehensive products and solutions that enhance our marketplace, providing an exceptional experience for customers around the world. By understanding both customer and partner needs, we design and test innovative strategies to deliver industry-leading experiences for luxury shoppers. PORTO OFFICE Located in a vibrant business hub near Porto, our office fosters a dynamic and inclusive environment where employees can network and collaborate with a diverse community of tech professionals. ROLE OVERVIEW The Automation & CRM Analyst plays a pivotal role in identifying, analyzing, and implementing enhancements in Automation and CRM initiatives. This position requires close collaboration with stakeholders to grasp business needs, proactively spot optimization opportunities, and translate them into actionable requirements. The Analyst will work alongside Engineering teams to provide scalable solutions, ensure quality through comprehensive testing and validation, and support the ongoing evolution of Automation and CRM processes.

Join Altersolutions as a Technical Solution Manager and take your career to the next level! In this fully remote position, you will play a pivotal role in driving innovative solutions and managing technical projects that cater to our diverse clientele.Key Responsibilities:- Oversee technical projects from inception to completion, ensuring they meet client expectations and deadlines.- Collaborate with cross-functional teams to deliver tailor-made solutions.- Provide technical guidance and support to clients and team members.- Analyze project requirements and develop strategic plans to enhance project outcomes.

Join our dynamic team at inetum2 as an IT Business Analyst, where you will play a pivotal role in bridging the gap between IT and business objectives. In this position, you will analyze business processes and requirements, helping to drive innovation and improve operational efficiency.Your expertise will be crucial in gathering and documenting business requirements, facilitating discussions between stakeholders, and ensuring that IT solutions align with organizational goals. You will collaborate with cross-functional teams and provide valuable insights to support decision-making.

Join inetum2 as an Application Production Support Specialist and become an integral part of our dynamic team. In this role, you will be responsible for providing top-tier support for our applications, ensuring seamless operation and user satisfaction.

Join our dynamic team as a Cyber Program Analyst at inetum2, where you will play a pivotal role in enhancing our cybersecurity initiatives. You will be responsible for analyzing and optimizing our cyber programs to ensure robust security measures are in place. This is an exciting opportunity to work in a fast-paced environment and contribute to our mission of providing top-notch cybersecurity solutions.