CRM Manager at Groupon | Prague

At Groupon, we are a dynamic marketplace where customers uncover exciting experiences and services daily, while local businesses flourish. With over a million merchant partners globally, we connect more than 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, we take pride in being one o…

Role overview Groupon is looking for an Engineering Manager in Prague to oversee the creation of next-generation internal applications. This role shapes important engineering projects and contributes to the direction of internal technology at Groupon. What you will do Lead and coordinate engineering teams focused on developing new internal applications Mentor engineers and encourage their professional development Collaborate with cross-functional partners to deliver high-quality products Monitor project progress and address obstacles so teams can advance efficiently Location This role is based in Prague.

Join Groupon as an Operations Program Manager and take charge of driving operational excellence across our teams in Madrid and Prague. In this pivotal role, you will develop and implement strategic programs that enhance our operational workflows and improve service delivery. Your ability to analyze performance metrics and lead projects will be essential in ensuring our teams are aligned with Groupon's mission to deliver exceptional value to our customers.

At Groupon, we are more than just a marketplace; we are a vibrant community where customers uncover new experiences and services every day, while local businesses flourish. With over a million merchant partners worldwide, we connect 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, Groupon stands out as a platform uniquely committed to empowering local businesses with performance-driven results.We are on an exciting journey of transformation, driven by a relentless pursuit of excellence. Despite our global presence with thousands of employees across continents, we foster a culture that inspires innovation, embraces risk-taking, and celebrates success. Here, your impact can be immediate thanks to our scale and the rapid pace of our evolution. We offer the best of both worlds: we have the resources and scale of a large organization while providing the autonomy and potential for meaningful impact that comes with a smaller company.About the RoleThe Merchant Operations team at Groupon is a high-volume, global operation dedicated to supporting merchants across multiple markets. As the Merchant Operations Manager, you will act as the operational right hand to the Director of MO. You will analyze data, scope and implement process changes, align with senior stakeholders, and spearhead AI adoption within MO agent workflows. This role is based in Prague and provides significant ownership from day one.Key ResponsibilitiesAnalysis & InsightsExtract and analyze Salesforce data, crafting dashboards and reports independently.Provide executive-level insights accompanied by clear, actionable recommendations.Monitor trends across global MO teams and proactively surface strategic implications.Project & Change ManagementTake ownership of complex cross-functional projects from inception to handoff with minimal oversight.Drive impactful process and policy changes that enhance agent AHT and case deflection.Coordinate with senior stakeholders across Product, Engineering, and Commercial Operations.AI & AutomationLead the practical integration of AI into MO agent workflows.Identify and implement automation opportunities that minimize manual processing time.Develop AI-first processes and facilitate agent adoption.Operational GovernanceAudit and enhance queue structures to improve efficiency.

Groupon is a vibrant marketplace that connects millions of customers with local businesses every day, offering a diverse range of experiences and services. We have partnered with over a million merchants globally, facilitating access to exceptional deals that empower local enterprises. In a landscape often dominated by e-commerce giants, we proudly differentiate ourselves by focusing on the success of local businesses through performance-based solutions.We are on an ambitious journey to revolutionize our business model with an unwavering commitment to achieving tangible results. Despite our extensive global workforce, we foster a culture that stimulates innovation, rewards bold initiatives, and celebrates achievements. Here, the impact of your contributions can be immediate, thanks to our scale and the rapid pace of our transformation. We embody the best of both worlds – sufficiently large to offer resources and scale, yet nimble enough for individuals to enjoy significant autonomy and make a meaningful impact.Role OverviewWe are seeking a commercially astute professional who can design and expand merchant-funded promotional packages across various marketing channels. This role centers on transforming marketing visibility into structured, marketable products that generate additional revenue and measurable outcomes for our partners.You will be responsible for defining packaging, pricing, and value propositions while coordinating execution across marketing, campaign, and commercial teams.ResponsibilitiesPackage Design and MonetizationDevelop standardized promotional packages that integrate multiple marketing channels, including both paid and managed options.Establish pricing frameworks, packaging tiers, and commercial positioning strategies.Identify underutilized marketing opportunities and convert them into scalable products.Commercial SupportCollaborate with sales teams to enhance the positioning and selling of promotional packages.Assist in prioritizing merchants and opportunities that present the highest revenue potential.Execution and CoordinationWork closely with marketing channel owners and campaign teams to ensure seamless execution.Ensure adherence to timelines, quality standards, and consistency in sponsored promotions.Performance and OptimizationMonitor revenue, return on investment, and engagement metrics.Prepare post-campaign reports to showcase value and support ongoing business.Continuously optimize promotional strategies based on performance data.

Join TransPerfect as a Senior Salesforce Product Manager, where you will take full ownership of the CRM operating model in a dynamic and complex global environment. This pivotal role requires you to establish clarity, structure, and control throughout the intake, prioritization, and execution processes. We are looking for an individual who can independently manage the model without relying on external guidance.This position transcends mere coordination; it is an ownership role. The successful candidate will possess a robust understanding of product ownership principles and have hands-on experience with the Salesforce platform, enabling them to make informed decisions in technically challenging scenarios, question requirements when necessary, and actively propel delivery forward.Core Responsibilities:Roadmap and Strategy• Define and sustain a comprehensive Salesforce roadmap that aligns with business objectives and platform development.• Convert strategic demands into structured initiatives rather than isolated requests.• Strategically plan and manage the onboarding of new business units or acquisitions into the Salesforce ecosystem, detailing the integration approach for new teams, data, and processes.Backlog and Intake Management• Own and actively oversee the CRM backlog from start to finish.• Enforce a structured intake process, ensuring all requests are thoroughly scoped and documented before entering the backlog.• Interpret and refine business needs, challenging unclear requirements and avoiding unnecessary complexity or conflicts with platform best practices.Prioritization and Stakeholder Management• Steer prioritization efforts across a complex global stakeholder landscape with competing interests.• Implement consistent prioritization criteria under pressure, balancing business value, technical risk, and platform integrity.• Clearly communicate priorities and trade-offs to both technical and non-technical stakeholders.Execution and Governance• Ensure execution clarity by defining stories, setting acceptance criteria, and equipping delivery teams with the necessary resources.• Uphold governance compliance across all CRM change processes.

TransPerfect is on the lookout for an experienced Senior Salesforce Product Manager to take charge of our CRM operating model in a dynamic and complex global environment. This pivotal role involves establishing structure, clarity, and control throughout the processes of intake, prioritization, and execution. We seek an individual capable of independently managing the model without the need for external guidance.Unlike traditional coordination positions, this role emphasizes ownership. The ideal candidate will possess robust product ownership skills combined with a deep, practical knowledge of the Salesforce platform, empowering them to make informed decisions in technically intricate situations, question ambiguous requirements, and proactively advance delivery.Core Responsibilities:Roadmap and Strategy• Define and sustain a transparent Salesforce roadmap that aligns with business priorities and platform development.• Transform strategic needs into organized initiatives rather than disorganized requests.• Strategically plan and structure the integration of new business units or acquisitions into the Salesforce ecosystem, detailing the approach for merging new teams, data, and processes with existing systems.Backlog and Intake Management• Own and proactively manage the CRM backlog from start to finish.• Implement structured intake processes, ensuring all requests are thoroughly scoped and documented prior to entering the backlog.• Interpret and critically assess business needs, pushing back on vague requirements or those that create unnecessary complexities or conflict with platform best practices.Prioritization and Stakeholder Management• Lead the prioritization efforts across a multifaceted global stakeholder landscape with competing demands.• Apply consistent prioritization criteria under pressure, balancing business value, technical risk, and platform integrity.• Clearly communicate priorities and trade-offs to both technical and non-technical stakeholders.Execution and Governance• Ensure execution clarity by defining stories, setting acceptance criteria, and providing delivery teams with the resources they need for successful implementation.• Uphold governance standards across all CRM change processes.

Groupon, Inc. is seeking an AI Full-Stack Developer to join the team in either Madrid or Prague. The position centers on building and integrating artificial intelligence features throughout the technology stack, helping connect millions of consumers with local businesses around the globe. Key responsibilities Design and implement solutions that incorporate AI technologies into both front-end and back-end systems Collaborate with fellow developers to achieve seamless integration and dependable performance Suggest and develop improvements that enhance user experiences and make business operations more efficient through artificial intelligence Location This role is based in Madrid or Prague.

At Groupon, we are more than just a marketplace; we are a vibrant ecosystem where customers uncover new experiences and services every day, while local businesses flourish. With over a million merchant partners around the globe, we connect more than 16 million customers with unbeatable deals across diverse categories. In an era dominated by e-commerce giants, we proudly distinguish ourselves as one of the few platforms genuinely dedicated to empowering local businesses through performance-based success.We are on an ambitious journey to revolutionize our business with an unwavering commitment to achieving results. Despite our vast workforce spanning multiple continents, we nurture a culture that fosters innovation, embraces risk-taking, and celebrates achievements. The effects of your contributions can be immediate, given our scale and the pace of our transformation. We are the perfect blend of a large company with the resources to thrive and a small enough structure to allow individual autonomy and significant impact.Own the strategy. Lead the team. Manage $1M+ monthly budgets.Prague ~ hybrid setupGroupon is seeking a proactive and hands-on Display / Paid Social Marketing Lead to spearhead our global paid social initiatives, refine our strategies, and guide a team of five across platforms such as Meta, Criteo, GDN, TikTok, and more. This is not a maintenance position; it’s a “take it, fix it, scale it” role.You will be responsible for end-to-end Meta performance, optimizing Gross Profit within ROAS constraints, expediting creative testing, and integrating AI-driven execution into daily operations. Prepare to handle substantial budgets: $1M+ per month. If you excel in fast-paced, data-driven environments, know how to motivate teams towards excellence, and enjoy blending creativity with analytics, this role is tailored for you.

Role overview Groupon, Inc. is hiring a Senior PPC Specialist to manage pay-per-click advertising campaigns. This role is based in Madrid or Prague. What you will do Oversee and optimize PPC campaigns to improve online performance Work closely with teams across the business to shape digital marketing strategies Contribute expertise to boost Groupon's online presence

About the Role Rohlik is looking for a CRM Specialist to help shape how customers experience grocery shopping. Based at our Prague headquarters, this role focuses on turning customer interactions into lasting relationships. What You Will Do Set up, monitor, and optimize CRM campaigns across email, SMS, push notifications, and remarketing channels. Support the CRM Manager and Group Head of CRM in putting the CRM strategy into action. Use segmentation and personalization to deliver relevant messages to customers. Bring new ideas for campaigns, improve customer journeys, and build automation workflows. Analyze campaign results and prepare reports to inform business decisions. Apply the latest trends and technologies in AI and automation to improve our approach. Work closely with BI, performance managers, copywriters, and brand teams for consistent communication. Act as a subject matter expert on campaign tools and suggest process improvements. What We Look For Bachelor’s degree in Marketing, Business, Communication, or a related field. 1–3 years of experience in CRM, email marketing, or digital campaign execution. Hands-on experience with CRM platforms and campaign management tools, especially Bloomreach. Strong analytical skills and a data-focused approach. Clear communication and a collaborative working style. Location This position is based at Rohlik's headquarters in Prague, Czech Republic.

Join our dynamic team at YIT Group as a Project Manager in the vibrant city of Prague. In this pivotal role, you will be responsible for overseeing and managing various construction projects from inception to completion. Your leadership will ensure that projects are delivered on time, within budget, and to the highest quality standards. Collaborate with multidisciplinary teams and stakeholders to drive project success while adhering to safety regulations and environmental policies.We are looking for a candidate who is passionate about project management and thrives in a fast-paced environment. If you are ready to take on new challenges and make a significant impact, we want to hear from you!

Join our dynamic team at YIT Group as a Site Manager, where you will oversee construction projects and ensure they are completed on time and within budget. Your expertise in project management and leadership will be crucial as you coordinate with various stakeholders, manage site operations, and enforce safety regulations.

Make is the premier visual platform that empowers users to design, build, and automate a wide range of applications—from tasks and workflows to sophisticated systems—without requiring any coding expertise. Our headquarters are located in the vibrant tech hub of Prague, Czech Republic, with teams distributed across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.We are seeking a talented Product Manager to join our dedicated team focused on enhancing observability and intelligence at Make. In this pivotal role, you will assist customers in navigating their AI and automation landscapes, facilitating easier monitoring, debugging, and data action at scale.

Keboola is looking for an Office Manager based in Prague to support both the Prague and Brno offices. This position focuses on creating a smooth and welcoming workplace, helping teams work efficiently and feel connected. The Office Manager plays a key part in daily operations. Tasks include coordinating office logistics, maintaining a comfortable environment, and serving as the main contact for employees’ needs. The role combines behind-the-scenes organization with a visible presence that helps shape the company culture. What you will do Oversee daily office operations for Prague and Brno locations Support a positive and collaborative workplace atmosphere Act as the primary point of contact for office-related matters Role overview Focus on employee experience and office efficiency Contribute to a culture of trust and teamwork Work in an AI-first environment with a team driven by data innovation

Join our dynamic team at Devoteam as an IT Asset Management (ITAM) Consultant in the heart of Prague. We are seeking a passionate and skilled professional to help organizations optimize their IT asset management strategies. You will play a pivotal role in assessing current processes, developing solutions, and implementing best practices to ensure effective management of IT assets.

About UsAt duvo, we are committed to transforming the enterprise landscape where data transfers between systems are still a daily struggle. Inefficiencies caused by reliance on emails, outdated user interfaces, and manual processes can be costly and slow. Our team is dedicated to resolving these issues for good.As a rapidly growing organization, we are focused on delivering real solutions for our customers. To reach our goals, we seek exceptional talent who share our values of humility, dedication, and results-driven work.Our VisionWe are developing the ultimate AI operations platform tailored for retail and consumer packaged goods (CPG) businesses. Our platform empowers AI agents to seamlessly execute end-to-end tasks across different UIs and APIs, all while maintaining built-in governance.Unlike other solutions, where copilots stop, duvo ensures the job is completed. Business users outline the desired outcomes, and our agents manage the planning, execution, approval requests, and continuous learning from each interaction. We initially focus on category management, supply chain, and finance operations to showcase clear ROI, subsequently expanding into adjacent functions and sectors.Our key strength lies in our speed: we ship quickly, iterate at an even faster pace, and enhance our learning continuously.Role OverviewAs the Transformation Manager, you will be pivotal in driving genuine business transformation for our customers, far beyond just deploying the duvo platform. Many AI solutions are implemented but fail to deliver—your role is to ensure that this does not occur.You will function as a management consultant, embedded within the client's organization, working closely with C-level executives and board members. Your primary focus will be to connect duvo's capabilities with meaningful outcomes that impact the bottom line: enhancing revenue, increasing margins, optimizing capital returns, and reducing manual workloads. Rather than merely selling software features, you will build a compelling case for operational transformation, securing buy-in from key budget holders, and ensuring the changes are effectively adopted.Additionally, you will lead change management initiatives. Introducing AI not only transforms processes but also reshapes team dynamics, responsibilities, and the skills required. You will assist the organization in adapting to these changes, collaborating with leadership to redefine roles and workflows to ensure team members can thrive alongside AI rather than resist it. For example, when a category management team shifts from spending 80% of their time on data entry to focusing 80% on strategic decision-making, your guidance will be crucial in making that transition successful.While our AI Solutions Consultants concentrate on developing automations, you will operate at a strategic level within the business context. As ASCs map out processes in Clarity and construct workflows, you will work alongside the COO to identify which processes to prioritize for transformation and why. You will monitor the effectiveness of these changes (Are new processes being utilized? Are key metrics shifting?) and advocate for subsequent phases of improvement. Presenting evidence-based recommendations to boards and executive teams will be a key aspect of your role.

Oddin.gg creates esports betting platforms for major sportsbooks, with a focus on real-time odds and personalized user experiences. The company values innovation, agility, and a strong interest in esports. As the business expands, marketing has become central to the commercial team’s mission to strengthen the brand and support growth. Role overview The Marketing Manager shapes brand content and design strategy, leads demand generation campaigns, and manages public relations. This position supervises a small marketing team and works alongside commercial and business leaders to ensure marketing aligns with company goals. What you will do Develop and implement content and design strategies for the brand Plan and oversee demand generation campaigns from start to finish Manage public relations and external communications to advance brand objectives Lead and mentor a team of content creators and marketing specialists Work closely with commercial and business unit leaders for unified execution Requirements 5–8 years of experience in content creation, demand generation, or public relations within a B2B SaaS startup Proven leadership skills and a hands-on approach Strong project management and multitasking abilities across marketing areas Proactive mindset, comfortable working both strategically and tactically Excellent communication and stakeholder management skills Experience using AI or automation tools in campaign execution What makes this role stand out This is an opportunity to help shape a growing esports brand and collaborate with teams across Oddin.gg. The company values creativity, agility, and results, giving team members the chance to make a tangible impact as the business grows. How to apply Send a resume to be considered. The Oddin.gg team looks forward to connecting.

Bolt is seeking an Operations Manager to strengthen its ride-hailing services in Prague. This position centers on improving local operations, with a direct impact on how people move around the city. What you will do Lead daily operational activities for Bolt’s ride-hailing business in Prague Identify and address challenges to enhance service quality and efficiency Work closely with local teams to implement solutions that support Bolt’s mission Who we’re looking for Detail-oriented and solutions-focused mindset Strong leadership and interpersonal skills Interest in shaping urban mobility and making a positive impact in Prague Our culture Bolt serves over 200 million customers in more than 50 countries across Europe and Africa. The company values a welcoming, inclusive environment for all team members, regardless of background or identity. Every employee’s contribution helps transform city life and supports Bolt’s goal of making urban areas more people-friendly.

Role overview The Program Manager, Supportability at Outreach in Prague works to enhance the support experience for customers. The main focus is on making Outreach products more reliable and ensuring they align with customer needs. This role involves both process improvement and collaboration with various teams. Key responsibilities Lead initiatives that simplify support and ongoing maintenance of Outreach products. Collaborate with cross-functional teams to identify and deliver improvements that raise product performance and customer satisfaction. Spot opportunities to refine support processes or product features, and help implement those changes. Location This role is based in Prague.