Customer Support Representative - Afternoon EMEA Hours

Please submit your CV in English Join a dynamic global SaaS firm that has recently secured a $28M Series B funding round! We offer structured mentorship and continuous upskilling opportunities. Our new office is located in the heart of Prague at Namesti Republiky. Enjoy a 5-day in-office schedule with the possibility of occasional remote work based on mutual agreement. Compensation includes a base salary ranging from 30,000 to 35,000 CZK gross/monthly, plus a monthly bonus of up to 20% based on your productivity and customer satisfaction metrics. Working hours are Monday to Friday, either from 14:00 to 22:30 or from 15:30 to 00:00.The Challenge AheadAs a vital member of our Customer Support L1 team, you will be the go-to person for customers encountering issues. Your main task will be to analyze, identify the root causes of problems, and provide clear and confident guidance to customers.We seek individuals who thrive on solving puzzles—those who can spot patterns, break down problems, and simplify complex technical issues for our customers.This role is ideal for tech enthusiasts:Basic computer troubleshooting is second nature to you.You feel at ease navigating system settings.You have a passion for understanding how technology works.You are willing to investigate logs, connection tests, and edge cases.No prior VOIP experience is necessary—we will provide comprehensive training. What is crucial is your logical mindset, curiosity, and problem-solving skills.Your ResponsibilitiesDeliver exceptional technical support through chat and email.Investigate call flows, connectivity issues, audio quality concerns, device configurations, and setup errors.Diagnose VOIP-related challenges, such as latency, jitter, firewall configurations, and ISP behaviors.Examine logs, replicate issues, and collect data for deeper analysis.Manage a high volume of inquiries with precision and attention to detail.Document troubleshooting processes and contribute to our knowledge base.Represent CloudTalk with empathy, clear communication, and a sense of ownership.Who We’re Seeking A Logical Thinker: You enjoy unraveling puzzles and identifying root causes, structuring your thoughts with clarity. Tech-Savvy & Curious: You are comfortable with system settings, connection tests, and eager to explore how features operate. While you don’t need to be an engineer, you should possess an inquisitive nature. Problem-Solver With Ownership: Your measure of success is based on issues resolved rather than the number of tickets closed. You are proactive, accountable, and aim for excellence. Strong Communicator: Proficient in English (C1 level); Spanish is a bonus. Team Player Who Values Knowledge Sharing: We cherish individuals who foster learning among peers—curiosity and collaboration are integral to our culture.Why Join CloudTalk? Be Part of an Innovative Global Tech Product: Support a modern cloud-based communication solution that is transforming customer interactions worldwide.

Veeam, a global frontrunner in data resilience, empowers businesses with the ability to manage their data seamlessly, anytime and anywhere. Our solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam serves over 550,000 customers globally, ensuring their operations remain uninterrupted. Join our team as we innovate and inspire, making a significant impact for some of the world’s leading brands. The future of data resilience is within reach—embrace it boldly with us.About the RoleThe Senior Director of Renewals for Enterprise will serve as a pivotal leader and operational driver, focusing on retention and growth across our enterprise portfolio in the EMEA and APJ regions (Central, East, South, North-West). Success in this role will be measured by the achievement of renewal and new business targets, enhancement of Net Revenue Retention (NRR), and the establishment of a high-performance, results-oriented culture.What You’ll DoStrategic Coordination & Governance: Develop processes and frameworks to enable collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring effective execution of renewal strategies.Design engagement processes, playbooks, workflows, and training programs to facilitate collaboration and operational efficiency.Lead the team in achieving Account Growth Quotas (Renewal + Expansion).Collaborate with sales counterparts to ensure accurate forecasting for the pipeline and bookings.Create strategies to win back enterprise customers.Provide structured insights regarding customer and market trends within the enterprise sector.Impactful Communication: Act as a trusted advisor to executive leadership, translating intricate renewal strategies into actionable insights.Organizational Influence: Develop policies and frameworks for renewal governance, pricing, and compliance across regions.Engage directly with C-suite executives of our customers.Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Role overview Rossum.ai seeks a Customer Support Specialist to join its Customer Experience (CX & Services) team in Prague. The focus is on providing timely, empathetic, and effective assistance to customers. By handling questions and resolving issues, the support team helps clients automate routine tasks so they can focus on more valuable work. Rossum.ai encourages new ideas and welcomes those interested in refining troubleshooting workflows and improving the overall customer experience. Shift options This position offers two fixed shifts to support customers around the world. Please specify your preferred shift in your application: Night Shift: Wednesday to Sunday, 00:00 – 08:30 Evening Shift: Saturday to Wednesday, 16:00 – 00:30 What you will do Respond to customer inquiries in a professional manner and maintain high satisfaction levels. Troubleshoot software issues and guide customers through solutions step by step. Share recurring customer feedback with Product and Engineering teams. Propose and help implement process improvements to make the product easier to use. Meet service level agreements (SLAs) to deliver timely support. Requirements At least 1 year of experience in customer support or a client-facing role, preferably in SaaS. Familiarity with ticketing systems (such as Zendesk or Intercom), CRM tools, and basic troubleshooting. Empathy, patience, and strong communication skills. A problem-solving mindset that combines hands-on support with strategic thinking about customer needs.

Join our dynamic team at Twisto as a B2B Customer Support Specialist, where you'll play a key role in providing exceptional support to our B2B clients. In this position, you will be responsible for addressing client inquiries, resolving issues, and ensuring a seamless experience with our products and services. Your expertise will contribute to building lasting relationships with our business partners and enhancing their satisfaction with our offerings.

Join JetBrains, a leading global software development company, renowned for creating the most powerful developer tools worldwide. Since our inception in 2000, we have dedicated ourselves to delivering exceptional products that are utilized by over 11 million developers and 88 Fortune Global 100 companies. At JetBrains, we pride ourselves on our diverse culture, with over 2,500 professionals from various backgrounds working across Europe, the US, the Middle East, and Asia. If you are driven by meaningful work, seek to make a tangible impact, and thrive in a collaborative environment that encourages continuous growth, we invite you to be part of our team. We deeply value our customers, which is why we are excited to welcome a new Customer Sales Support Specialist to our friendly international team in Prague.

Confirmo, founded in Prague in 2014, operates a global payment platform focused on stablecoin transactions. Trusted by major industry players, the company has built a reputation for reliable infrastructure. With a team of 60 professionals, Confirmo continues to expand into new markets. Role overview The Business Development Representative (BDR) for EMEA will be based in Prague. This role centers on outbound prospecting and qualifying leads, with a strong focus on building a personal pipeline. Success in this position leads to clear advancement opportunities within the sales team, including progression toward Account Executive roles. The BDR will connect with potential clients and contribute to shaping Confirmo’s approach in the market. What you will do Outbound prospecting: Identify and contact potential clients across key sectors using email, LinkedIn, and phone. Build a pipeline from the ground up rather than relying on inbound leads. Lead qualification: Conduct discovery conversations to understand client needs, then hand over qualified opportunities to Account Executives. Manage activity metrics: Maintain discipline with outreach sequences, follow-ups, and CRM updates. Meet performance targets and track progress. Use sales technology: Work with Apollo, LinkedIn Sales Navigator, and Salesforce to research prospects, personalize outreach, and monitor pipeline activity. Collaborate with teams: Share market feedback with sales and marketing to help refine messaging and targeting. Advance your career: High performers will have a clear path to Account Executive roles with broader responsibilities. Requirements Experience: 1–3 years as a BDR or SDR, focused on outbound prospecting and lead qualification, ideally in SaaS, Payments, or FinTech. Sales tools: Comfortable using Apollo, LinkedIn Sales Navigator, and Salesforce or a similar CRM daily. Communication: Strong verbal and written skills for engaging prospects and presenting a compelling story. Proactive approach: Self-motivated and effective at generating leads through outbound activities. Ambition: Driven to grow beyond the BDR role, learn quickly, achieve targets, and move into closing positions. Location: Prague, Czechia

Join Pure Storage as an Employee Relations Business Partner for the EMEA region, where you will play a vital role in fostering a positive employee experience and supporting our dynamic workforce. You will be responsible for addressing employee concerns, implementing HR policies, and ensuring compliance with local labor laws. Your expertise will help shape the workplace culture and drive employee engagement across our EMEA offices.

At Upbound, we are revolutionizing the construction of modern infrastructure for the Agentic AI Era. As the creators and main maintainers of Crossplane, we are developing the Intelligent Control Plane—a groundbreaking platform layer that enables infrastructure to be programmable, autonomous, and composable. Our mission is to empower the AI-native enterprise with a foundational platform layer that supports teams in provisioning, operating, and adapting infrastructure at scale—ensuring platforms are ready for both human users and AI agents. We collaborate with top cloud providers, ISVs, and open-source communities to accelerate organizational progress with enhanced confidence. Currently, Upbound is trusted by Fortune 500 companies and platform engineers in over 100 countries. With more than 100M downloads, Crossplane is utilized by 1,000+ teams globally. We are a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, having raised $69M to date. Discover more at upbound.io.Upbound is seeking a Strategic Account Executive based in the EMEA region to spearhead enterprise sales for our rapidly expanding cloud infrastructure platform. In this pivotal role, you will oversee the complete sales cycle with enterprise clients, working closely with solutions engineering, product, and marketing teams to guide organizations in modernizing their cloud platform architecture using Upbound’s control plane technology.

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.

Role Overview SimilarWeb is looking for a Product Support Specialist to join the team in Prague. This role serves as the first point of contact for clients, guiding them through product features and helping them get the most value from SimilarWeb’s tools. What You Will Do Support clients by answering questions and resolving product-related issues Work with internal teams to troubleshoot and find solutions Share product updates with clients Gather feedback and insights from users to help improve SimilarWeb’s offerings Impact This position plays a key role in user satisfaction. By supporting clients and sharing their feedback, the Product Support Specialist helps shape future product improvements.

Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.

Apify builds a web scraping and browser automation platform that helps users collect and automate web data. Thousands of developers worldwide use Apify’s cloud-based tools to run and share web scrapers, with many publishing their solutions on the Apify Store. The platform supports a range of customers, from solo developers and startups to large enterprises, processing billions of web pages and automating repetitive online tasks every month. Apify is hiring a Support Engineer for day shifts (8 AM to 5 PM CET) in Prague, Brno, or remotely within the Czech Republic. This role focuses on resolving customer questions and technical issues through chat and email. Support Engineers become experts in the Apify platform while helping users and businesses get the most from its features. Candidates with programming skills and strong communication abilities are encouraged to apply. What you will do Support Engineers handle a mix of customer inquiries and internal notifications each day. The team uses Apify Console for platform management, Intercom for customer tickets, and Slack for internal discussions. Types of inquiries you’ll manage Business-related: Help customers choose the right subscription plan Assist with invoices and billing Explain Apify features Process user compensation requests Technical: Guide users through integrations Provide coding support for the Apify API/SDK Support Apify-maintained Actors An AI bot helps categorize incoming conversations by priority, and the team responds according to set SLAs. The main goal is to improve customer satisfaction and keep response times low. Apify serves both business clients and end-users, with most interactions being short and focused in a B2C context.

Role overview The Tier 1 Support Analyst - Accounts role at Keyloop centers on assisting clients with account-related questions and technical issues. As the first point of contact, this position helps users solve problems and ensures their experience with Keyloop products runs smoothly. What you will do Troubleshoot account problems and technical challenges for clients Guide users through solutions and respond to their questions Work to deliver a positive customer experience with Keyloop services Contribute to ongoing improvements in support processes Location This role is based in Prague, Czech Republic.

We are seeking a dedicated Bilingual Customer Interactive Solutions Engineer (L2) to join our team in Prague. This pivotal role is focused on delivering exceptional second-line technical support to our clients. You will proactively identify and resolve technical incidents and challenges, ensuring that service is restored efficiently and effectively. Your expertise will be critical in managing medium complexity incidents and enhancing our clients' overall experience.Key Responsibilities:Provide remote technical support to clients.Diagnose the root causes of incidents.Ensure timely resolution of incidents and service requests.Engage in performance reviews, identify performance issues, and suggest improvements.Analyze recurring or high-impact incidents and manage them through the problem management process.

Join Keyloop, a leader in automotive technology, where we connect dealers, manufacturers, tech providers, and car buyers.At Keyloop, we empower automotive businesses to harness digital transformation through innovative solutions that enhance the car buying and ownership experience. Our advanced technology connects systems, departments, and locations, creating an open platform that drives the industry's future. As a Tier 1 Autoline Aftersales Support Analyst, you will play a vital role in delivering exceptional support services, crucial for achieving Keyloop's growth and profitability goals. You will be responsible for troubleshooting, diagnosing, and resolving issues while ensuring timely escalation when necessary. To thrive in this role, you must possess outstanding verbal and written communication skills, enabling you to engage efficiently with a global team, including customers, peers, and managers. Your resourcefulness, organizational abilities, and analytical skills will contribute to our mission of providing service excellence.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for someone who is passionate about technology and customer service.

Veeam Software is the leading global provider of data resilience solutions, empowering businesses to maintain control over their data anytime, anywhere. With robust offerings in data backup, recovery, portability, security, and intelligence, Veeam safeguards the operations of over 550,000 customers worldwide. We invite you to join our vibrant team as we collaborate, innovate, and drive impactful results for some of the largest brands globally. The future of data resilience is bright - take bold steps forward with us. We are seeking a highly collaborative and articulate Customer Success Engineer who possesses exceptional organizational skills and a deep technical understanding of Veeam products. Your motivation to enhance customer success and outcomes will be crucial in this role. As the primary technical lead, you will drive long-term customer success across the Veeam Data Platform, managing onboarding, product adoption, and optimization. You will proactively assess churn risks, facilitate migrations, identify upsell opportunities, and leverage your expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting to deliver measurable value to our customers.