Dutch-Speaking Tier 1 Autoline Aftersales Support Analyst

Join Keyloop, a leader in automotive technology, where we connect dealers, manufacturers, tech providers, and car buyers.At Keyloop, we empower automotive businesses to harness digital transformation through innovative solutions that enhance the car buying and ownership experience. Our advanced technology connects systems, departments, and locations, creatin…

Role overview The Tier 1 Support Analyst - Accounts role at Keyloop centers on assisting clients with account-related questions and technical issues. As the first point of contact, this position helps users solve problems and ensures their experience with Keyloop products runs smoothly. What you will do Troubleshoot account problems and technical challenges for clients Guide users through solutions and respond to their questions Work to deliver a positive customer experience with Keyloop services Contribute to ongoing improvements in support processes Location This role is based in Prague, Czech Republic.

Join Cato Networks as a Tier 1 Support Engineer and be a vital part of our innovative team! In this role, you will provide exceptional technical support and ensure customer satisfaction by resolving issues efficiently. Your expertise will help clients navigate our cutting-edge networking solutions, contributing to their success.

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers.We empower automotive dealers and manufacturers to embrace digital transformation by developing innovative technology that enhances car sales and ownership experiences. Utilizing advanced technology, we integrate our clients' systems, departments, and locations. Our open technology platform is shaping the future of the automotive industry, enabling clients to operate more efficiently, boost profitability, and provide exceptional customer experiences. Are you ready to make an impact? Role OverviewAs an Implementation Consultant, you will serve as a key resource for both Keyloop and its customers in the designated region. Your responsibilities will include developing and maintaining expertise in delivery requirements for various products, including Dealer Management Systems (DMS), Manufacturer Systems (MS), Country Specifics (CS), and Keyloop's partner applications. You will collaborate with Project Managers and Leads to ensure project activities are executed to meet quality standards and timelines outlined in contractual agreements.You will engage with customers both remotely and on-site, working alongside other Keyloop teams to ensure thorough discovery, documentation, configuration, training, and post-implementation support in accordance with Keyloop's Surestart deployment methodology.Additionally, you will participate in product reviews to facilitate ongoing skills development and maintain knowledge management resources to meet current and anticipated business needs and outcomes.

As a Network Support Engineer (L2), you will play a pivotal role in delivering exceptional second-line technical support to our clients. This position entails proactively addressing and resolving technical incidents while ensuring minimal disruption to service. You will manage incidents of medium complexity and strive for effective resolutions through your expert technical knowledge and problem-solving skills.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Guarantee prompt resolution of incidents and service requests.Engage in performance evaluations, pinpointing areas for improvement and suggesting actionable enhancements.Analyze recurring or high-impact incidents and manage them via a structured problem management process.

d-ploy seeks a Payroll Expert with Dutch language proficiency to join its HR Operations team in Prague. This role centers on managing payroll activities and ensuring compliance with relevant regulations. What you will do Manage payroll processes for Dutch-speaking employees Verify that all payroll activities comply with local legal requirements Contribute to the smooth functioning of HR operations Location This position is based in Prague, Czechia.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

The Security Engineer (L2) role involves delivering exceptional second-line technical support to our clients, with a strong focus on proactively identifying and resolving technical incidents and issues. By engaging in preventative service incident activities, you will ensure that services are restored promptly and efficiently. This position is responsible for managing incidents of medium complexity, contributing to a seamless support experience for our clients.Key Responsibilities:Deliver remote technical support to clients.Diagnose and identify root causes of incidents.Guarantee timely resolution of incidents and service requests.Engage in performance reviews, pinpointing causes of performance issues and recommending enhancements.Analyze recurring or high-impact incidents and navigate them through the problem management process.

The Security Engineer (L2) position is crucial in delivering professional second-line technical support to clients. This role involves proactively identifying and resolving technical incidents and problems to restore service effectively. You will manage incidents of medium complexity, ensuring client satisfaction through timely resolutions.Key Responsibilities:Provide remote technical support to clients.Identify the root cause of incidents.Ensure timely resolution of incidents and service requests.Engage in performance reviews to identify and suggest improvements for performance shortcomings.Oversee recurring or high-impact incidents through the problem management process.

The Security Engineer (L2) plays a vital role in delivering exceptional second-line technical support to our clients. This position involves proactively identifying and resolving technical incidents and challenges, ensuring that our clients receive timely service restoration. As a key player in managing incidents of medium complexity, you will oversee the incident management process from start to finish, ensuring effective resolutions.Key Responsibilities:Deliver remote technical support to clients.Diagnose and identify the root causes of incidents.Ensure the successful resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and offering actionable suggestions.Analyze recurring or high-impact incidents and steer them through the problem management process.

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

As a Customer Interactive Solutions Engineer (L2) specializing in German support, you will play a vital role in delivering exceptional second-line technical assistance to our clients. Your expertise will be instrumental in proactively diagnosing and resolving technical incidents and challenges. Through effective incident management, you will ensure a swift restoration of services, maintaining high standards of client satisfaction.Key Responsibilities:Deliver remote technical support to clients, ensuring timely and effective solutions.Investigate and identify the root causes of incidents to prevent recurrence.Oversee the resolution of incidents and service requests, ensuring thorough documentation.Engage in performance evaluations, pinpointing areas for improvement and providing actionable recommendations.Manage high-impact incidents through a structured problem management process, reviewing recurring issues to enhance service quality.

The Unified Communications (Voice) Engineer (L2) is a pivotal role within our organization, responsible for delivering exceptional second-line technical support to our clients. By proactively identifying and resolving technical incidents, you will ensure seamless communication services. This role involves managing incidents of medium complexity and working diligently to restore service effectively.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Oversee the resolution of incidents and service requests.Engage in performance reviews, pinpointing areas for improvement and offering constructive suggestions.Review high-impact incidents and navigate them through the problem management process.

Join Freedom24, the premier investment platform of Freedom Holding Corp. (NASDAQ: FRHC), which caters to over 400,000 clients globally in the investment brokerage industry. Our expansive portfolio offers clients access to an extensive range of investment products, including stocks, bonds, funds, and options.As we continue to grow and enhance our footprint in Europe, we are seeking a dynamic Network Development and Brand Awareness Specialist focused on the Czech market. This role involves close collaboration with our Polish team to foster enduring client relationships and actively drive business development initiatives in the region.Key Responsibilities:Identify and support business development opportunities, including potential partnerships;Expand the company’s network of industry contacts;Conduct comprehensive market research and competitor analysis;Enhance brand visibility through campaigns, events, and sponsorships;Contribute to marketing strategies and initiatives;Assist with organizing and participating in industry events;Provide insightful local market intelligence;Support internal reporting on market trends and opportunities.

About the Role Quadient is looking for a Sales Development Representative to help grow our business in Prague. This role focuses on connecting with potential customers, learning about their needs, and introducing them to our solutions. What You Will Do Engage with prospective clients by phone, email, and other channels Identify customer needs and match them to Quadient’s offerings Support the sales team by qualifying leads and setting up meetings What We’re Looking For Fluency in both German and English Interest in sales and building customer relationships Team player who enjoys working with others This position is based in Prague.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

D-ploy is a premier IT and Engineering Solutions provider across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We are committed to delivering innovative solutions and exceptional service to our esteemed clients. By fostering strong relationships and building trust within the IT community, we enhance our customers' IT productivity, thereby contributing significantly to their organizational success.We are eager to connect with dynamic, flexible, and solution-oriented professionals who aspire to join our rapidly expanding international team. Our mission focuses on generating value where IT matters—be part of our journey!Key Responsibilities: Offer expert technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools. Maintain precise documentation of end-user issues using our IT Service Management (ITSM) tool. Ensure compliance with established processes and knowledge documentation. Manage ticket backlog efficiently. Engage in continuous service improvement initiatives, including creating knowledge scripts and updating training documents. Collaborate closely with onsite IT technicians to ensure seamless support.

About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.

Veeam, recognized as the global leader in data resilience, empowers businesses to take control of their data seamlessly, at any time and from anywhere. We specialize in providing comprehensive data resilience solutions through advanced data backup, recovery, portability, security, and intelligence. Based in Seattle, we serve over 550,000 customers worldwide who trust us to ensure their operations run smoothly. Join us as we embrace growth, learning, and the opportunity to make a significant impact for some of the world’s leading brands. The future of data resilience is bright – move forward fearlessly with us.About the RoleThis is an exceptional opportunity for an individual with a strong customer service orientation to deliver onsite IT support to end-users at our Prague office. As a Desktop Support Engineer, you will oversee the daily technical operations, addressing and resolving all technical issues to facilitate seamless operational flow.