Merchant Operations Manager

At Groupon, we are more than just a marketplace; we are a vibrant community where customers uncover new experiences and services every day, while local businesses flourish. With over a million merchant partners worldwide, we connect 16 million customers with exceptional deals across diverse categories. In a landscape often dominated by e-commerce giants, Groupon stands out as a platform uniquely committed to empowering local businesses with performance-driven results.We are on an exciting journey of transformation, driven by a relentless pursuit of excellence. Despite our global presence with thousands of employees across continents, we foster a culture that inspires innovation, embraces risk-taking, and celebrates success. Here, your impact can be immediate thanks to our scale and the rapid pace of our evolution. We offer the best of both worlds: we have the resources and scale of a large organization while providing the autonomy and potential for meaningful impact that comes with a smaller company.About the RoleThe Merchant Operations team at Groupon is a high-volume, global operation dedicated to supporting merchants across multiple markets. As the Merchant Operations Manager, you will act as the operational right hand to the Director of MO. You will analyze data, scope and implement process changes, align with senior stakeholders, and spearhead AI adoption within MO agent workflows. This role is based in Prague and provides significant ownership from day one.Key ResponsibilitiesAnalysis & InsightsExtract and analyze Salesforce data, crafting dashboards and reports independently.Provide executive-level insights accompanied by clear, actionable recommendations.Monitor trends across global MO teams and proactively surface strategic implications.Project & Change ManagementTake ownership of complex cross-functional projects from inception to handoff with minimal oversight.Drive impactful process and policy changes that enhance agent AHT and case deflection.Coordinate with senior stakeholders across Product, Engineering, and Commercial Operations.AI & AutomationLead the practical integration of AI into MO agent workflows.Identify and implement automation opportunities that minimize manual processing time.Develop AI-first processes and facilitate agent adoption.Operational GovernanceAudit and enhance queue structures to improve efficiency.

At JetBrains, we are passionate about coding. Since our inception in 2000, we have committed ourselves to delivering the most effective developer tools available globally. Our products automate routine tasks and checks, thereby speeding up development processes and empowering engineers to innovate and excel. We are currently searching for a proactive and communicative Project Manager to oversee a variety of operational projects across the organization. In this essential role, you will ensure that all projects and ongoing tasks are well-structured, clearly communicated, and aligned with our business objectives. Your Responsibilities: Act as a primary liaison among developers, analysts, and stakeholders. Maintain transparency regarding timelines, challenges, and deliverables. Keep all team members informed and aligned throughout the entire project life cycle. Gather and clarify requirements, ensuring documentation is clear and well-structured. Proactively identify and mitigate risks and bottlenecks. What We’re Looking For: A solid grasp of the software development life cycle. Demonstrated experience in project management with a proactive, hands-on approach. Experience in gathering requirements and producing clear, structured documentation. Excellent communication skills, with the ability to collaborate effectively across diverse teams. Onboarding Expectations: As we operate in a complex business environment, we will ensure you have sufficient time to acclimate. You will be supported by a mentor and the team as you: Gain a fundamental understanding of our business domain. Familiarize yourself with our development processes. Identify key stakeholders and communication channels. You will initially manage a project with guidance from your mentor and teammates. Upon successful completion, you will progress to managing entire projects autonomously. Prepare for: A complex business landscape: Our operations cover a wide array of corporate and operational teams throughout the company, presenting diverse challenges depending on the project or program you support. Extensive communication: You will regularly interact with various corporate and operational teams, as well as product, developers, QA staff, sales, and customer success personnel. Effective communication is key for gathering requirements and ensuring project success.

Join our dynamic team as an IT Operations Management and CMDB Specialist in the heart of Prague. You will play a pivotal role in optimizing our IT operations, ensuring seamless management of our Configuration Management Database (CMDB) and supporting our business processes.

Since 2015, Laba Group has been setting the standards in the online education sector. With projects such as Laba Czech, SKVOT Czech, and robot_dreams Czech, we are among the fastest-growing educational groups in Europe, aiming to revolutionize the online learning market and expand our reach to over 15 countries, building a globally recognized company .To support our sustainable growth, we are seeking an Operations Manager who will take charge of operations, performance, planning, and the stability of key projects. This role serves as a vital link between strategy and daily execution, integrating production, marketing, sales, and finance into a cohesive, data-driven unit.The Operations Manager will work closely with the CEO and department heads, directly impacting revenue, capacity planning, team efficiency, and the long-term operational stability of the company.Your Responsibilities:Ensure seamless project and production operations, translating strategy into actionable plans and priorities.Represent the CEO in key decision-making processes and be accountable for operational implementation.Establish, monitor, and evaluate KPIs across production, marketing, and sales.Analyze performance, manage forecasting, and adapt to market changes.Oversee project profitability, budget management, and cost-effectiveness.Collaborate with marketing, sales, finance, and production teams (customer relations, lead quality, sales performance).Plan capacity, set priorities, and define team responsibilities.Engage in recruitment, onboarding, and the development of key roles.Enhance processes, identify risks, and resolve escalated operational issues.Communicate with the global team and share essential information across the organization.Requirements:We are looking for someone who:Has senior-level experience in operations, performance, or delivery in a fast-paced environment.Is proficient in working with data, KPIs, forecasting, and capacity models.Can coordinate multiple teams and manage competing priorities effectively.Combines strategic thinking with hands-on execution.Possesses natural authority and can drive decisions to outcomes.Is results-driven, process-oriented, and responsible.Thrives in a dynamic environment with rapid changes in priorities.Can communicate effectively across departments and with top management.Fluent in Czech and English at a B2+ level.Benefits:We take benefits seriously:Access to all our courses after a 2-month probation period.50% contribution towards sports, English classes, and further education after 6 months ‍.11,000 CZK annually for a laptop .Flexible working hours (availability during business hours).Option for remote work or in-office work from our Karlín location (Křižíkova).Collaboration with colleagues from various countries and projects.

Bolt is seeking an Operations Manager to strengthen its ride-hailing services in Prague. This position centers on improving local operations, with a direct impact on how people move around the city. What you will do Lead daily operational activities for Bolt’s ride-hailing business in Prague Identify and address challenges to enhance service quality and efficiency Work closely with local teams to implement solutions that support Bolt’s mission Who we’re looking for Detail-oriented and solutions-focused mindset Strong leadership and interpersonal skills Interest in shaping urban mobility and making a positive impact in Prague Our culture Bolt serves over 200 million customers in more than 50 countries across Europe and Africa. The company values a welcoming, inclusive environment for all team members, regardless of background or identity. Every employee’s contribution helps transform city life and supports Bolt’s goal of making urban areas more people-friendly.

Role overview Rohlik seeks an Operations Manager to oversee last mile logistics at its Liboc distribution center in Prague. This role manages courier operations across the main site and two cross-docks in Plzeň and Bílina. The position calls for someone who enjoys solving practical challenges, values adaptability, and prefers making a direct impact without bureaucratic hurdles. What you will do Meet daily performance targets and drive ongoing efficiency, including planning courier capacity based on demand. Lead and motivate the logistics team responsible for courier operations. Reduce last mile delivery costs by applying effective operational strategies and smarter approaches. Design and refine processes to keep operations running smoothly. Collaborate with colleagues to develop new solutions for food delivery, with an emphasis on innovation. Increase courier productivity and maximize fleet utilization. Manage operations at the Liboc distribution center and coordinate activities at cross-dock locations in Plzeň and Bílina. Requirements Several years of experience in logistics, ideally with domestic transportation and frequent deliveries. Strong understanding of transportation management and operational best practices. Comfortable working with data and digital tools to analyze and improve operations. Openness to new ideas and a drive to build non-traditional logistics solutions. Proven leadership skills with the ability to motivate and guide a team. Conversational English skills. Benefits Supportive colleagues and a collaborative team atmosphere. Opportunities for personal growth and skill development. Multisport card. Recognition and rewards through a benefits cafeteria. Unlimited vacation policy. Company events. Subsidized workplace lunches. Rohlik Xtra account with a 10% discount on selected purchases.

Join our dynamic team at 2ntelekomunikaceas as a Sales and Operations Demand Planner. In this pivotal role, you will forecast demand, analyze sales trends, and develop strategic plans to optimize inventory and supply chain efficiency. Your analytical skills will be crucial in ensuring we meet customer demand while minimizing costs.

Role overview Rohlik seeks a Lead for Inbound Operations to join the warehouse team in Horní Počernice, Prague. This role centers on organizing the receipt of goods and managing inventory to keep daily operations efficient. The position suits someone who enjoys working with people, adapts quickly, and wants to influence warehouse performance. Main responsibilities Coordinate and organize the arrival and receipt of goods Manage inventory using warehouse management systems Check product quality and freshness Handle claims and resolve issues with suppliers Supervise storage and ensure goods are prepared for dispatch Monitor hygiene and safety standards Lead the inbound team during shifts and support their development Suggest improvements to processes and the work environment Requirements Experience in warehouse operations Comfort making quick decisions, even outside standard routines Ability to stay calm and focused under pressure Strong communication skills and a fair approach to leadership Focus on results and customer satisfaction Adaptable and open-minded attitude Benefits Meal allowance of 86 CZK per shift 10% discount on all purchases through a Rohlik Xtra account Subsidized lunches on site Option for paid time off Snacks available at work Employee rewards program (vouchers for ALZA, NOTINO, and more) Multisport card Company events Location Horní Počernice, Prague, Czech Republic

Join Bolt as a Senior Operations Strategy Analyst and play a pivotal role in enhancing our ride-hailing services in Slovakia!This full-time, permanent position is based in our vibrant office in Prague.About UsBolt is one of the fastest-growing technology companies across Europe and Africa, serving over 200 million customers in over 50 countries. Our success is driven by our passionate team members.We champion inclusivity and diversity, ensuring a workplace where everyone feels valued and respected, regardless of background. Our mission is to transform urban spaces to prioritize people over vehicles, and we invite you to be a part of this transformative journey!About the RoleAs a Senior Operations Strategy Analyst, you will have the opportunity to make a real-time impact on local operations. If you are ready to take ownership, challenge the status quo, and influence movement patterns in urban settings, this is your chance!Your analytical skills will be key in deriving actionable insights from relevant data, identifying growth opportunities, and driving strategic initiatives.

Emplifi delivers a unified customer engagement platform to over 20,000 brands worldwide. The company connects social media marketing, commerce, and customer care, underpinned by analytics and AI, to help clients grow and build lasting loyalty. The Global IT Operations team, based in Prague with colleagues in North America, manages business applications and end-user infrastructure for around 700 employees and contractors. This group ensures reliable technology support across the company’s nine global offices. Role overview The IT Operations Specialist works on-site in Prague, supporting daily IT operations for Emplifi staff. Flexibility is available, but the position is primarily office-based. This role centers on internal support, technical troubleshooting, and maintaining a high standard of service. Strong English skills and a service-oriented mindset are valued. Main responsibilities Monitor and maintain IT systems and services for nine offices worldwide. Respond to help desk escalations for MacOS and Windows users. Resolve technical issues within the office environment. Oversee company hardware and software, manage technical assets, and coordinate maintenance. Train employees on IT tools and systems. Create technical documentation and user manuals. Collaborate with vendors and suppliers as needed. Identify opportunities to improve and automate internal IT processes. Requirements Strong interest and knowledge in IT, including audio/video technologies. Experience communicating with clients, internally and externally. Familiarity with TCP/IP and network management is a plus. Proactive, customer-focused approach when working with both technical and non-technical teams.

Join our dynamic carsharing team in Prague as a Fleet Manager. In this pivotal role, you will be instrumental in shaping the strategy for our vehicle fleet within the Bolt Drive vertical, ensuring we deliver unparalleled quality to our customers.As a part of our mission to create cities for people, not cars, we need your expertise and passion for operational excellence to drive our fleet's performance.

Join us in an exhilarating journey as we revolutionize the data storage landscape. At Pure Storage, you will be at the forefront of innovation, collaborating with the brightest minds in the industry. Here, you have the opportunity to make a significant impact while growing alongside a pioneering tech firm.If you're eager to embrace limitless possibilities and contribute to transformative work, we invite you to become part of our mission.THE ROLEAs a key member of our Global Operations team, the Global Supply Chain Manager will serve as the backbone of our manufacturing efforts worldwide. You will ensure supply continuity and operational excellence within our Contract Manufacturer (CM) network, functioning as the main execution liaison to meet revenue and operational goals. This vital position requires extensive collaboration with New Product Introduction (NPI), Engineering, and Quality teams to guarantee the smooth delivery of our Everpure™ Platform. You will play a crucial role in ensuring our manufacturing readiness keeps pace with our global innovations.WHAT YOU'LL DOOversee comprehensive supply chain execution for all production activities, managing the Clear to Build (CTB) process to secure manufacturing preparedness and maintain supply continuity that aligns with ambitious revenue and forecast targets.Champion operational excellence and risk management across the CM network, concentrating on strategic KPIs such as on-time delivery, inventory accuracy, yield enhancement, and cost-effective strategies.Act as the primary escalation manager for CM and supply chain execution challenges, crafting and implementing effective production strategies from New Product Introduction (NPI) to End-of-Life (EOL).Design and execute supply and demand variability strategies, proactively spotting potential material risks and driving enhancements in processes both internally and with CM partners to maximize efficiency and minimize risks in the supply chain.Collaborate with cross-functional teams (NPI, Planning, Quality, Engineering) to synchronize operational execution with product and business strategies, ensuring the application of consistent standards and best practices on a global scale.

Join snuggs on an exhilarating journey As we rapidly expand, we're building a robust team foundation to support our ambitious goal of achieving 5x growth in the coming years!In the capacity of Supply Chain Operational Specialist, you will play a pivotal role in supporting our production and logistics operations, ensuring seamless coordination among stakeholders within our dynamic supply chain team.This position is perfect for recent graduates or early-career professionals eager to delve into supply chain, logistics, and quality control in the textile or fashion sectors.Your ResponsibilitiesOversee inbound inventory and coordinate incoming shipments to guarantee efficient product flow into the warehouse.Manage outbound operational requests and contribute to the daily functions of the supply chain team.Collaborate closely with production, logistics, suppliers, and internal stakeholders to enhance operational efficiency.Handle packaging materials, including regular and ad hoc packaging orders and care label management.Perform weekly quality control checks on product samples, encompassing capacity testing and product verification.Evaluate and document quality issues with samples received at the Prague office.Communicate quality findings and work with production and supply chain teams to address any issues.Your ProfileDegree in textile engineering, textiles, fashion, or a related discipline.1-2 years of experience in operations, logistics, production, or supply chain (internships are also valued).Demonstrated interest or experience in the fashion, garment, or textile industry.Fluency in Czech and English.Proficient in Excel with a structured and detail-oriented approach.Exemplary organizational and coordination skills, capable of effective collaboration across teams.Passion for textiles, production processes, and product quality.Your BenefitsOpportunity to be part of a mission-driven, innovative company with the potential to significantly impact our growth .Generous employee discount on our products .Hybrid work model with 3 days onsite and 2 days working from home .Access to snacks and refreshments to keep you energized throughout the day .Opportunity for occasional travel to our offices in London and Berlin, allowing you to connect with colleagues in different locations.

Join us at the forefront of technology as we redefine the data storage landscape. Here, you will embrace innovative ideas, grow alongside a talented team, and contribute significantly to our industry.This is the kind of transformative work that the tech industry was built upon. If you're eager to explore limitless opportunities and make a significant impact, we invite you to be part of our journey.THE ROLEAs the Head of Business Operations, you will serve as the vital link within the organization, overseeing personnel, operations, budgeting, project execution, and strategic direction.WHAT YOU'LL DOLead and monitor the implementation of strategies for engineering and product teams.Act as a trusted advisor to the VP of Engineering/Site Lead in Prague, participating in meetings, supporting major decisions, and representing them when necessary.Optimize organizational structure and processes, fostering collaboration and promoting employee growth, retention, and engagement.Be the primary accountability point for business operations, encompassing governance, annual operating plan (AOP) planning and tracking, recruitment, vendor management, and administrative tasks.Drive operational accountability and enhance financial clarity, focusing on cost-efficiency initiatives.Collaborate closely with the leadership team to define the scope and objectives of key initiatives, providing robust support to program teams.Establish frameworks, processes, and procedures across the site/business.As our work environment is primarily in-office, you'll be expected to work on-site at our Prague office, adhering to company policies, except during approved leave.

Join us at the forefront of technology, where we are revolutionizing the data storage landscape. At Pure Storage, you will foster innovative thinking, evolve with our team, and collaborate with the brightest minds in the industry.This role is pivotal in driving work that has a global impact—this is the essence of the tech industry. If you’re ready to embrace boundless opportunities and make your mark, we invite you to become a part of our dynamic team.THE ROLEAre you passionate about NIST SP800-63-3? Does the term “service account” send chills down your spine? Is “zero trust” a concept you live by? At Pure Storage, we believe that identity is the new perimeter, and this could be your next great adventure.The Global Information Security Office (GISO) at Pure Storage is on the lookout for a skilled IAM Operations Engineer to enhance and maintain our enterprise Identity and Access Management services. Your role will be crucial in ensuring the stability, scalability, and operational efficiency of our IAM platforms while providing secure and compliant access across both on-premises and multi-cloud environments.As part of this role, you will oversee the daily operations of authentication and identity lifecycle services, managing incident, problem, and change management processes. You will guarantee that our IAM services comply with defined SLAs, adhere to security policies, and meet regulatory requirements while ensuring an exceptional end-user experience.WHAT YOU'LL DOOversee IAM service performance by defining, tracking, and analyzing operational KPIs, SLAs, and SLOs to ensure high availability and reliability.Administer and support enterprise IAM platforms, including:Identity Providers (IdP)Privileged Access Management (PAM)Identity Governance & Administration (IGA)Secrets Management and PKI (e.g., Okta, Lumos, Okta Privileged Access, 1Password, HashiCorp Vault, Keyfactor, etc.)Conduct routine IAM operational activities while contributing to the strategic IAM roadmap.Provide advanced technical support and act as an escalation point for IAM-related issues.Manage the lifecycle of IAM services, including maintenance, upgrades, backups, monitoring, imaging, and patching.Collaborate with business stakeholders to align IAM controls and policies with evolving processes, ensuring a seamless end-user experience.Develop and maintain documentation, operational procedures, and runbooks to guarantee service sustainability.

Role Overview The Lead Outbound Operations position at Rohlik is based in Chrášťany near Prague. This role focuses on keeping warehouse operations running smoothly and ensuring orders reach couriers efficiently. Main Responsibilities Balance workloads across all warehouse sections and oversee timely dispatch of orders to couriers. Reassign workers between sectors as needed, tracking productivity throughout shifts. Learn and cover all essential warehouse roles, from receiving goods to shipping orders. Work closely with colleagues across the business, helping teams communicate and coordinate. Share ideas to improve processes and the work environment; initiative is valued here. Work follows a short/long week schedule with 12-hour shifts. What We Look For Ability to make quick decisions, especially when standard procedures do not apply. Stays calm and focused during busy periods in the warehouse. Handles daily situations and any disputes fairly and objectively. Strong communication skills, able to explain decisions and direction clearly to the team. Comfortable working with data and numbers, able to interpret and draw accurate conclusions. Prioritizes customer satisfaction, understanding that every warehouse step counts. Benefits Meal allowance of 86 CZK per shift. Rohlik Xtra account with a 10% discount on all items. Subsidized meals at the workplace. PTO (paid time off) options available. Snacks provided on site. Employee rewards, including vouchers for ALZA, NOTINO, and others. Multisport card. Company events for employees.

Join Our Team!We are in search of a detail-oriented and innovative Strategy and Operations Specialist to enhance our ride-hailing operations in the Czech Republic!This is a full-time, permanent position where you will have the opportunity to make a significant impact on our local operations.About Us:Bolt is one of the fastest-growing technology companies in Europe and Africa, with over 200 million customers across more than 50 countries. Our success is driven by our dedicated team.We are committed to fostering an inclusive environment that welcomes individuals from all backgrounds and identities. Our mission is to create cities for people, not cars, and we need your expertise to help us achieve this vision!About the Role:As a Strategy and Operations Specialist, you will play a crucial role in shaping our local operations. You’ll leverage data to generate insights and identify opportunities for development. If you're ready to take full ownership of your work and innovate within the marketplace, this is your chance!

Join us at the forefront of technology as we revolutionize the data storage industry. At Pure Storage, you will engage in groundbreaking work, collaborate with the most brilliant minds in the field, and contribute to innovative solutions that make a significant impact.Embrace the opportunity to shape the future and leave a lasting imprint in the tech world. If you're ready to unlock a world of possibilities, we invite you to be part of our journey.THE ROLEIn the position of Senior Security Operations Engineer, you will be a pivotal architect in enhancing our Security Operations Center (SOC), transitioning from reactive monitoring to proactive defense strategies. Collaborating closely with the Security Operations Manager, you will oversee the integration of advanced security systems while mentoring a high-performance team. Your goal is to connect the intricate threat landscape with scalable technical solutions, safeguarding our global data infrastructure.WHAT YOU'LL DOArchitect and Onboard Security Infrastructure: Develop strategies for integrating new security systems and services, ensuring seamless data ingestion into our operations to enhance visibility.Drive SOC Maturity and Integration: Assess and optimize our current toolstack, including IDS/IPS, EDR, and SIEM, to automate workflows and enhance Mean Time to Respond (MTTR).Lead Incident Response and Threat Intelligence: Guide the detection and mitigation of active threats using GenAI and advanced forensics to minimize business impact.Operationalize Security Policy: Convert abstract security requirements into effective technical controls across Linux and Cloud (AWS) environments, aligning our security roadmap with global business objectives.Innovate through Automation: Employ a DevOps approach to create custom scripts (Python, PowerShell) and utilize containerization (Docker) to streamline tasks and boost team efficiency.WHAT YOU BRINGDeep Technical Proficiency in Defense: Extensive experience in managing enterprise security technologies such as UTM firewalls, network-based threat detection, and cloud platforms.Automation and Engineering Mindset: Demonstrated capability to automate intricate security tasks and processes.

Join aisle as a Revenue Operations Specialist, a pivotal role in driving business growth and optimizing revenue processes. In this position, you will collaborate cross-functionally to analyze performance metrics, streamline operations, and implement strategies that enhance revenue generation.The ideal candidate will possess a keen analytical mind, an understanding of revenue models, and a passion for improving efficiency. You will work closely with sales, marketing, and finance teams to ensure alignment in revenue strategies.

About UsAt duvo, we are committed to transforming the enterprise landscape where data transfers between systems are still a daily struggle. Inefficiencies caused by reliance on emails, outdated user interfaces, and manual processes can be costly and slow. Our team is dedicated to resolving these issues for good.As a rapidly growing organization, we are focused on delivering real solutions for our customers. To reach our goals, we seek exceptional talent who share our values of humility, dedication, and results-driven work.Our VisionWe are developing the ultimate AI operations platform tailored for retail and consumer packaged goods (CPG) businesses. Our platform empowers AI agents to seamlessly execute end-to-end tasks across different UIs and APIs, all while maintaining built-in governance.Unlike other solutions, where copilots stop, duvo ensures the job is completed. Business users outline the desired outcomes, and our agents manage the planning, execution, approval requests, and continuous learning from each interaction. We initially focus on category management, supply chain, and finance operations to showcase clear ROI, subsequently expanding into adjacent functions and sectors.Our key strength lies in our speed: we ship quickly, iterate at an even faster pace, and enhance our learning continuously.Role OverviewAs the Transformation Manager, you will be pivotal in driving genuine business transformation for our customers, far beyond just deploying the duvo platform. Many AI solutions are implemented but fail to deliver—your role is to ensure that this does not occur.You will function as a management consultant, embedded within the client's organization, working closely with C-level executives and board members. Your primary focus will be to connect duvo's capabilities with meaningful outcomes that impact the bottom line: enhancing revenue, increasing margins, optimizing capital returns, and reducing manual workloads. Rather than merely selling software features, you will build a compelling case for operational transformation, securing buy-in from key budget holders, and ensuring the changes are effectively adopted.Additionally, you will lead change management initiatives. Introducing AI not only transforms processes but also reshapes team dynamics, responsibilities, and the skills required. You will assist the organization in adapting to these changes, collaborating with leadership to redefine roles and workflows to ensure team members can thrive alongside AI rather than resist it. For example, when a category management team shifts from spending 80% of their time on data entry to focusing 80% on strategic decision-making, your guidance will be crucial in making that transition successful.While our AI Solutions Consultants concentrate on developing automations, you will operate at a strategic level within the business context. As ASCs map out processes in Clarity and construct workflows, you will work alongside the COO to identify which processes to prioritize for transformation and why. You will monitor the effectiveness of these changes (Are new processes being utilized? Are key metrics shifting?) and advocate for subsequent phases of improvement. Presenting evidence-based recommendations to boards and executive teams will be a key aspect of your role.