Service Desk Agent L1 with German - Night Shift

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, encompassing Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering innovative and high-quality services to a diverse range of industry-leading clients. By cultivating relationships and trusted partnerships within the I…

D-ploy is a premier IT and Engineering Solutions provider across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.We are committed to delivering innovative solutions and exceptional service to our esteemed clients. By fostering strong relationships and building trust within the IT community, we enhance our customers' IT productivity, thereby contributing significantly to their organizational success.We are eager to connect with dynamic, flexible, and solution-oriented professionals who aspire to join our rapidly expanding international team. Our mission focuses on generating value where IT matters—be part of our journey!Key Responsibilities: Offer expert technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools. Maintain precise documentation of end-user issues using our IT Service Management (ITSM) tool. Ensure compliance with established processes and knowledge documentation. Manage ticket backlog efficiently. Engage in continuous service improvement initiatives, including creating knowledge scripts and updating training documents. Collaborate closely with onsite IT technicians to ensure seamless support.

Join Evolution Gaming as a Night Shift Live Broadcast Moderator, where you'll play a pivotal role in delivering exceptional live gaming experiences. As a moderator, you'll engage with players in real-time, ensuring a vibrant and interactive atmosphere. Your responsibilities will include overseeing game play, interacting with players, and maintaining a high level of professionalism.This role is perfect for individuals who thrive in dynamic environments and possess excellent communication skills. If you're passionate about gaming and enjoy working during the night, we want to hear from you!

Join our esteemed client's team as a Customer Service Advisor, specializing in the German language. This role invites dedicated professionals who thrive in providing exceptional customer service.As a Customer Service Advisor, you will manage customer inquiries through various channels including phone, email, and chat, ensuring prompt and effective solutions. Your responsibilities include documenting case resolutions, maintaining case lifecycles, and escalating priority matters when necessary.The ideal candidate will demonstrate outstanding communication skills, both independently and within a team environment, and will work diligently to achieve quality and performance benchmarks. A strong commitment to delivering customer satisfaction and adherence to project-specific Key Result Areas (KRAs) will be essential for your success in this role.Additional duties include participating in ongoing training sessions and undertaking ad hoc tasks aimed at enhancing client service and improving KPIs.

At Rohlik, we take immense pride in our Customer Care, which is a key reason we are regarded as a love brand. Our customers frequently commend our service on social media for being fast, human, and genuinely caring.As a Customer Care Specialist, you will be at the forefront of this experience. You will assist customers through phone, email, and chat, tackle complex issues that our AI cannot resolve, and ensure that every interaction leaves the customer feeling valued and supported.Why this role is excitingYou will represent a brand celebrated for its exceptional customer service and help establish the standard every day.You will engage with real people and real situations, focusing on problem-solving rather than following scripts.You will handle both inbound and outbound communications, not just responses.You will join a team that supports one another and takes pride in delivering excellent service.Hybrid setup: After onboarding (typically 1–2 months), you will have the opportunity to work from home — often 3–4 days per week, depending on shift coverage and operational needs.What you’ll doAssist customers via email, phone, and chat (both inbound and outbound).Resolve requests such as delivery time/address changes, item modifications, or updates to contact information.Provide support when issues arise — such as late orders, delivery concerns, or complaints.Coordinate with couriers to ensure successful and timely deliveries.Collaborate closely with other teams (Logistics, Procurement, etc.) to promptly address problems.Deliver accurate information regarding products and services.Gather customer feedback and communicate it to enhance our service.Utilize your authority to compensate complaints with credits within defined limits.Foster a positive team atmosphere, as Customer Care is a collaborative effort.What we’re looking forProven experience in customer service or customer-facing roles.Fluency in German is essential (advanced level) — both written and spoken.Proficient in English (minimum B2 level).

Join our dynamic team at Accor as a Reservation Agent, where you will play a pivotal role in delivering exceptional customer service and ensuring seamless booking experiences for our guests. Your expertise will not only enhance guest satisfaction but also contribute to the growth and success of our esteemed hotel brand.

Role Overview NielsenIQ is hiring an Associate Director of Deal Desk in Prague. This position shapes pricing and deal strategy for the business. The role works closely with teams across the company to align financial targets with broader business goals. What You Will Do Partner with cross-functional groups to develop and refine pricing approaches Structure deals and support contract negotiations Help ensure financial objectives match business priorities Identify ways to improve efficiency in deal processes and pricing models Impact This role supports NielsenIQ’s position in the market by strengthening how deals are structured and negotiated.

D-ploy is a leading provider of IT and Engineering Solutions, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We are committed to delivering exceptional services and innovative solutions to industry-leading clients. Through fostering strong relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity, significantly contributing to their organizational success and value.We seek engaging, adaptable, and solution-focused individuals eager to join a dynamically growing international organization. Our focus lies in creating value where IT matters most — come and be a part of our journey!Our goal is to drive innovation by supporting priority teams in developing truly customer-centric products and services. We are adopting a comprehensive approach that integrates design thinking, agile, and lean methodologies into product development. We are currently seeking an Innovation Specialist to assist in our key projects by designing innovative tools, training, and experiences.This position is initially for a one-year term with a possibility of extension, with full-time employment as the only form of engagement.

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers.We empower automotive dealers and manufacturers to embrace digital transformation by developing innovative technology that enhances car sales and ownership experiences. Utilizing advanced technology, we integrate our clients' systems, departments, and locations. Our open technology platform is shaping the future of the automotive industry, enabling clients to operate more efficiently, boost profitability, and provide exceptional customer experiences. Are you ready to make an impact? Role OverviewAs an Implementation Consultant, you will serve as a key resource for both Keyloop and its customers in the designated region. Your responsibilities will include developing and maintaining expertise in delivery requirements for various products, including Dealer Management Systems (DMS), Manufacturer Systems (MS), Country Specifics (CS), and Keyloop's partner applications. You will collaborate with Project Managers and Leads to ensure project activities are executed to meet quality standards and timelines outlined in contractual agreements.You will engage with customers both remotely and on-site, working alongside other Keyloop teams to ensure thorough discovery, documentation, configuration, training, and post-implementation support in accordance with Keyloop's Surestart deployment methodology.Additionally, you will participate in product reviews to facilitate ongoing skills development and maintain knowledge management resources to meet current and anticipated business needs and outcomes.

Join Veeam, the leading global provider of data resilience solutions, where we empower businesses to manage their data effectively at any time and place. With our robust offerings in data backup, recovery, portability, security, and intelligence, we safeguard over 550,000 customers globally. Become a part of our journey as we innovate and influence the future of data resilience. Together, we can make a significant impact for some of the world's top brands.About The Role:As a Sales Development Representative, you will be instrumental in driving new business opportunities through strategic outreach and lead generation in your assigned region. You will leverage both internal and external resources to identify prospects, assist with product details and quotations, and support our commercial success. Close collaboration with your teammates, involvement in pivotal sales events, and meticulous record-keeping in CRM systems are essential components of your role.Key Responsibilities:Initiate phone and email outreach to uncover new business opportunities in your designated territory.Utilize various tools to generate leads and identify unexploited markets.Assist qualified prospects with follow-up communication, product information, and quotations.Achieve monthly key performance indicators for commercial opportunities, as tracked via Salesforce reports.Engage in call-out days, events, and customer meetings alongside the sales team.Maintain precise lead data and activity logs in CRM systems.Contribute to the training and onboarding of new sales associates.Qualifications:Fluency in both German and English to facilitate effective communication.Exceptional organizational skills with the ability to multitask and prioritize effectively.Detail-oriented approach to maintaining accurate records.Proficient in Microsoft Office tools to enhance daily operations.Familiarity with the virtualization industry is advantageous.Bachelor's degree or an equivalent combination of education and experience is required.Team player with a positive attitude, thriving in a dynamic work environment.Preferred Skills:Experience with Salesforce is a plus.

Role Overview Veeam Software is hiring a Sales Development Representative in Prague, Czechia. This position focuses on engaging with potential clients in German and supporting the growth of Veeam's backup solutions business. What You Will Do Connect with prospective customers using German, identifying their needs and introducing Veeam's offerings Support the sales team by qualifying leads and setting up meetings Help drive adoption of Veeam's technology in the market Who We’re Looking For Fluency in German Interest in technology and sales Strong communication skills This role is based in Prague and offers the chance to contribute to a recognized provider of backup solutions.

Role overview Wrike is looking for a Customer Success Manager (German) to join the Prague office on a maternity cover contract. This role focuses on supporting German-speaking clients and making sure they get the most from Wrike’s project management tools. What you will do Work closely with customers to understand their goals and challenges Offer tailored guidance and solutions that help clients succeed with Wrike Build and maintain strong, long-term relationships with German-speaking users Support customer satisfaction and retention through proactive communication What we look for Fluency in German Experience in customer success, account management, or a similar client-facing role Strong problem-solving skills Ability to communicate clearly and build trust with customers This is a maternity cover position based in Prague.

Wrike stands as the premier work management platform, empowering teams and organizations to collaborate, innovate, and excel daily. By centralizing all work and communication, Wrike simplifies processes, boosts productivity, and enables individuals to concentrate on their most meaningful tasks. Our Vision: A world where every individual can dedicate their energy to their most impactful work collectively. About the Role:As a Senior Lead Solutions Consultant at Wrike, you will play a pivotal role as a strategic partner to the sales team, overseeing the technical aspects of the sales cycle. Collaborating with Account Executives on high-stakes opportunities, you will lead the discovery phase, design tailored solutions, and conduct value-driven demonstrations to facilitate customer assessments of Wrike's offerings. This role demands a blend of robust technical acumen, business insight, and customer-centricity. You will serve as a trusted advisor to both prospects and internal stakeholders, influence our product development by incorporating customer feedback, and drive strategic initiatives across Sales, Product, Marketing, and Partnerships.Your Impact:Facilitate technical discovery sessions, translating business requirements into impactful Wrike solutions.Create and present customized demonstrations, showcasing use cases involving integrations with ERP, DAM, financial systems, BI tools, and other platforms.Oversee proof-of-concept evaluations and technical assessments to ensure successful sales outcomes.Deliver persuasive, value-centric presentations tailored to stakeholders at every level, including C-suite executives.Collaborate with Account Executives on strategic account planning and expansion initiatives.Act as a subject matter expert and trusted advisor for both customers and internal teams.Champion Wrike's value proposition and market positioning internally and externally.Mentor junior team members and contribute to internal training initiatives.Engage with cross-functional teams including Product, Marketing, and Partners.Stay informed on market trends, competitor activities, and Wrike's product developments.Provide support to customers in the DACH region, utilizing strong cultural understanding and native-level German proficiency.Your Qualifications:Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.8+ years of experience in pre-sales, solutions consulting, or a related field.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

Wrike is a leading work management platform designed for teams and organizations that prioritize collaboration, creativity, and success. Our platform simplifies workflow, boosts productivity, and empowers individuals to focus on their most meaningful tasks. Our Vision: A world where everyone can concentrate on their most impactful work, together. Are You Ready to Join the Wrike Team?We are seeking an enthusiastic, inquisitive, and growth-oriented Inside Sales Representative with a strong command of German to join our Commercial Sales team at Wrike. In this pivotal role, you'll foster meaningful relationships with potential and existing customers, identify new business opportunities, and drive the adoption of the Wrike platform. If you excel in a dynamic environment, enjoy solving complex problems, and thrive in collaboration with a vibrant team, we want to hear from you!This position is aligned with our Prague office strategy and follows a 3-day in-office work schedule. Working together in person fosters rapid learning, enhanced collaboration, and a synchronized rhythm that accelerates both personal and team development.Team Dynamics:The Inside Sales Representative will be responsible for cultivating business within a defined set of accounts in the commercial segments. You will collaborate closely with Account Managers to achieve specific booking targets. The ISR will engage in all aspects of sales activity, primarily outbound, while identifying customer pain points and challenges to offer optimal solutions.Your Impact:Proactively engage with all assigned existing customers and new prospects (hunting) to generate pipeline and incremental business.Develop a deep understanding of customer/prospect needs and identify opportunities for expanding Wrike's presence within existing accounts.Research industry trends, competitors, and workflows to tailor outreach and add genuine value.Identify new contacts and decision-makers within accounts through strategic networking and research.Personalize outreach via email, phone, and LinkedIn to demonstrate how Wrike can address their challenges.Qualify opportunities and connect interested prospects with the appropriate Account Executive and other relevant functions within the organization.Utilize outbound and AI tools (e.g., Lusha, Sales Navigator, SalesLoft, Regie) to create a targeted list of potential prospects for outreach.

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

Join our dynamic team as a Reception Agent at Accor Hotels in the beautiful city of Prague! You will be the first point of contact for our guests, providing them with a warm welcome and ensuring a seamless check-in and check-out experience. This is an excellent opportunity for individuals looking to start their career in hospitality, as you will gain valuable experience in customer service, teamwork, and communication.

As a Customer Interactive Solutions Engineer (L2) specializing in German support, you will play a vital role in delivering exceptional second-line technical assistance to our clients. Your expertise will be instrumental in proactively diagnosing and resolving technical incidents and challenges. Through effective incident management, you will ensure a swift restoration of services, maintaining high standards of client satisfaction.Key Responsibilities:Deliver remote technical support to clients, ensuring timely and effective solutions.Investigate and identify the root causes of incidents to prevent recurrence.Oversee the resolution of incidents and service requests, ensuring thorough documentation.Engage in performance evaluations, pinpointing areas for improvement and providing actionable recommendations.Manage high-impact incidents through a structured problem management process, reviewing recurring issues to enhance service quality.

About the Role Quadient is looking for a Sales Development Representative to help grow our business in Prague. This role focuses on connecting with potential customers, learning about their needs, and introducing them to our solutions. What You Will Do Engage with prospective clients by phone, email, and other channels Identify customer needs and match them to Quadient’s offerings Support the sales team by qualifying leads and setting up meetings What We’re Looking For Fluency in both German and English Interest in sales and building customer relationships Team player who enjoys working with others This position is based in Prague.

D-ploy is a leading provider of IT and Engineering Solutions, strategically positioned across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative and high-quality services has earned us the trust of numerous industry-leading clients.We focus on fostering relationships and building trusted partnerships within the IT community to enhance our customers' IT productivity, driving their organizational success and value.We invite dynamic, flexible, and solution-driven individuals to join our rapidly growing international organization. We are dedicated to creating value where IT matters; become a part of our journey!Currently, we are seeking two Purchase Order Administrative Specialists to join our team in Prague. This position offers an exciting opportunity to work within the pharmaceutical industry, gaining exposure to the latest technologies in an international setting.