Technical Support Specialist

D-ploy is a cutting-edge IT and Engineering Solutions firm recognized across the EMEA region including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We take pride in delivering innovative and superior services to an array of industry-leading clients. By fostering relationships and trusted partnerships in the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success.We are seeking engaging, adaptable, and solution-oriented individuals eager to join a dynamically growing and international organization. Our focus is on creating impactful value where IT matters—join our team!Responsibilities:Provide support for IT tools to end-users and project owners.Serve as the liaison between clients and appropriate resolution teams.Create and manage IT platforms on behalf of users and teams.Ensure timely responses to requests following established processes and SLAs.Conduct fault isolation and escalate issues as necessary.Utilize collaboration technologies such as Microsoft Teams and Webcasting.Escalate tickets to other support teams when required.Resolve incidents and requests on-site, including ticket closure.Document customer feedback and product requests.Assist in the creation of technical documentation and manuals.

About the Role Similarweb is looking for a Technical Support Engineer in Prague. This role focuses on helping clients resolve technical issues and get the most out of Similarweb's products. What You Will Do Respond to client inquiries and technical problems Walk users through troubleshooting steps Work to improve the overall client experience with Similarweb tools What Sets This Team Apart Join a group that values clear communication and practical solutions. The team works closely with clients to ensure their questions are answered and their issues are resolved quickly.

Somfy Group seeks a Technical Support Specialist in Prague to assist clients with motorized shading solutions for both commercial and residential spaces. The position involves guiding customers through technical questions and troubleshooting issues related to Somfy products. Key responsibilities Provide technical assistance and service for Somfy's motorized shading systems Support clients in both commercial and residential markets Help users maximize the value and functionality of Somfy products Location This role is based in Prague.

Laravel seeks a Technical Support Engineer based in the Central European Time (CET) zone to join the Customer Success & Support team. This remote position centers on helping developers overcome technical issues across the Laravel ecosystem, including Forge, Vapor, Spark, Envoyer, Nova, Laravel Cloud, and Nightwatch. Role Overview This role goes beyond scripted responses. It involves hands-on troubleshooting and technical guidance for developers. Expect to work directly with servers using SSH, analyze logs, debug Nginx configurations, trace PHP errors, and resolve DNS problems. Each day brings new challenges, and every interaction shapes the developer experience with Laravel. Why This Role Matters Laravel supports a vibrant developer community, with over 210 million downloads to date. The support team plays a key role in ensuring developers receive thoughtful, accurate help when they need it most. As Laravel expands its product suite, including Laravel Cloud and Nightwatch, the variety of technical questions continues to grow. The team values both technical skill and empathy in every customer interaction. What You Will Do Manage and resolve support tickets using Plain, the team’s ticketing system. Triage requests, prioritize by severity and SLA, and aim for first-contact resolution. Investigate complex technical issues, escalate when needed, and keep customers informed throughout. Debug issues in terminals, on servers, and within various configurations. Identify recurring bugs, frequently requested features, and documentation gaps, and share these insights with the wider team. Help improve the knowledge base and refine pre-prepared responses for future support. Success Metrics Maintain a customer satisfaction rating of 96% or higher. Resolve 80% of tickets on the first response. Meet 100% of SLA commitments. Document bugs and feature requests thoroughly for engineering review. This position is fully remote, with a preference for candidates in Prague or within the CET timezone.

About UsAt duvo, we recognize that enterprise teams often waste time transferring data between outdated systems. This inefficiency leads to delays and risks that can be costly. Our dynamic team is dedicated to changing this paradigm for good. With robust traction and a commitment to solving genuine problems for our clients, we are on the lookout for exceptional talent to join our ranks. We pride ourselves on our humility, diligence, and results-oriented approach.Our VisionWe are developing the next-generation Agentic Automation Platform designed for enterprises—a comprehensive solution where AI agents autonomously handle end-to-end tasks across various user interfaces and APIs, all while ensuring governance. Our platform goes beyond traditional copilots, empowering business users to define outcomes while our agents manage planning, execution, approval requests, and continuous learning. Starting with sectors like retail—focusing on category management, supply chain, and financial operations, we aim to deliver clear ROI before expanding into other functions and industries.Velocity is our competitive advantage: we ship rapidly, iterate swiftly, and foster a culture of continuous improvement.Role OverviewWe are seeking a dedicated Technical Support Specialist who is enthusiastic about ensuring the success of our enterprise customers using our platform. In this role, you will serve as the vital link between customers, our AI Solutions Consulting team, and Customer Success, managing support via Intercom. Your focus will be on automating support processes where possible while ensuring that every interaction with customers is meaningful and high-quality.Key Responsibilities:Comprehensive Customer Experience Management: You will not only handle tickets but also follow through to ensure that issues are fully resolved, making sure customers feel valued throughout the process.Automation and Personalization: You will consistently identify opportunities for smart automation, self-service content, and streamlined workflows, ensuring that human interaction is reserved for the most critical moments.Collaboration Across Teams: You will work closely with AI Solutions Consultants and the Customer Success team to share insights, escalate issues intelligently, and maintain alignment on customer needs.Effective Communication: You will convey information clearly and calmly, whether dealing with frustrated stakeholders or complex cases, ensuring productive conversations.Proficient Use of Tools: Your daily tasks will involve deep engagement with Intercom and the duvo platform, allowing you to thoroughly understand the product, replicate issues, and provide accurate solutions.

Pure Storage is hiring a Lead Technical Support Engineer in Prague, Czech Republic. This position blends technical troubleshooting with daily team leadership. The role centers on managing support operations, guiding engineers, and serving as the primary escalation point for complex incidents involving Kubernetes, Linux, and cloud infrastructure. Team Leadership and Operations Oversee the daily support queue, prioritize tickets, and assign tasks based on team strengths to keep workloads balanced. Monitor service level agreements (SLAs) to ensure response and resolution targets are met, including during shift changes and across regions. Mentor junior engineers by providing technical guidance and reviewing scripts or configurations. Act as the main escalation contact for unresolved tickets or dissatisfied customers before issues are passed to Engineering. Identify workflow gaps, update support procedures, and maintain the knowledge base and runbooks. Advanced Technical Troubleshooting Perform root-cause analysis using logs, traces, and dumps for platforms in VPC, private cloud, and on-premises data center environments. Resolve connectivity issues across firewalls, hybrid cloud setups, and Kubernetes clusters. Work closely with Engineering and DevOps to reproduce bugs, test hotfixes, and support product reliability improvements.

Join JetBrains, a leading global software development company, renowned for creating the most powerful developer tools worldwide. Since our inception in 2000, we have dedicated ourselves to delivering exceptional products that are utilized by over 11 million developers and 88 Fortune Global 100 companies. At JetBrains, we pride ourselves on our diverse culture, with over 2,500 professionals from various backgrounds working across Europe, the US, the Middle East, and Asia. If you are driven by meaningful work, seek to make a tangible impact, and thrive in a collaborative environment that encourages continuous growth, we invite you to be part of our team. We deeply value our customers, which is why we are excited to welcome a new Customer Sales Support Specialist to our friendly international team in Prague.

Join Apify in our mission to empower individuals and organizations to harness the full potential of the web, enabling automation of tasks and focusing on what truly matters.We download billions of web pages globally for scientific research, market analysis, and locating missing children. Our platform enhances AI chatbots with contextual understanding and integrates AI agents as central components of our services.We are in search of a Technical SEO Specialist to establish and enhance the technical foundation that ensures Apify's visibility across search engines and large language models (LLMs). Our website encompasses a diverse range of elements, including product pages, developer documentation, a marketplace with thousands of tools, and programmatic landing pages, all of which must function seamlessly for users, search engines, and AI models.In this role, you will advance our SEO strategy by developing and optimizing programmatic landing pages, establishing proactive systems to identify and resolve issues, and automating workflows to reduce manual tasks. This position is not just about maintenance; it's about creating a robust infrastructure that enables our content to excel on a larger scale.

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We pride ourselves on delivering cutting-edge IT services and solutions to top-tier clients, focusing on reliability, efficiency, and fostering long-term partnerships that enhance IT productivity and elevate business value.We are currently seeking an IT Onsite Support Engineer to deliver exceptional support to end-users in a professional and regulated environment in Prague.

We are seeking a dynamic Sales Support Specialist who is passionate about enhancing the experience of our small and medium-sized business (SMB) merchants. In this role, you will provide vital support during the onboarding process and assist with daily operations, addressing any queries that arise. Your responsibilities will include managing a portfolio of SMBs, conducting market and competitor analyses, and contributing to the formulation of our merchant strategy. Your efforts will directly influence merchant satisfaction, retention, and overall business growth.

Apify builds a platform for web scraping and browser automation, helping users extract insights and automate repetitive online tasks. Thousands of developers use Apify's cloud services to create and monetize web scraping tools through the Apify Store. Customers range from individual entrepreneurs to Fortune 500 companies. Every month, the platform supports data extraction from billions of web pages and automates millions of processes. Role Overview Apify is hiring a Night Shift Support Engineer to deliver customer support from 5 PM to 2 AM CET. This position handles both business and technical questions through chat and email, focusing on prompt and clear communication. The role is based in Prague, Brno, or can be remote within the Czech Republic. Programming knowledge and strong communication skills are essential, and evening work hours are required. What You Will Do Respond to customer queries and internal notifications using Apify Console, Intercom, and Slack. Handle a mix of business and technical topics, including: Business support: Guide customers on subscription plan choices Assist with invoices and billing questions Explain Apify platform features Process compensation requests from users Technical support: Help with integrations Offer coding support for Apify API/SDK Support users working with Apify-maintained Actors How Support Works at Apify An AI bot helps categorize incoming conversations by priority, so the team can meet different Service Level Agreements (SLAs). The main goal is to deliver high customer satisfaction and quick responses, with a strong focus on B2C support.

Role Overview SimilarWeb is looking for a Product Support Specialist to join the team in Prague. This role serves as the first point of contact for clients, guiding them through product features and helping them get the most value from SimilarWeb’s tools. What You Will Do Support clients by answering questions and resolving product-related issues Work with internal teams to troubleshoot and find solutions Share product updates with clients Gather feedback and insights from users to help improve SimilarWeb’s offerings Impact This position plays a key role in user satisfaction. By supporting clients and sharing their feedback, the Product Support Specialist helps shape future product improvements.

Please submit your CV in English Join a dynamic global SaaS firm that has recently secured a $28M Series B funding round! We offer structured mentorship and continuous upskilling opportunities. Our new office is located in the heart of Prague at Namesti Republiky. Enjoy a 5-day in-office schedule with the possibility of occasional remote work based on mutual agreement. Compensation includes a base salary ranging from 30,000 to 35,000 CZK gross/monthly, plus a monthly bonus of up to 20% based on your productivity and customer satisfaction metrics. Working hours are Monday to Friday, either from 14:00 to 22:30 or from 15:30 to 00:00.The Challenge AheadAs a vital member of our Customer Support L1 team, you will be the go-to person for customers encountering issues. Your main task will be to analyze, identify the root causes of problems, and provide clear and confident guidance to customers.We seek individuals who thrive on solving puzzles—those who can spot patterns, break down problems, and simplify complex technical issues for our customers.This role is ideal for tech enthusiasts:Basic computer troubleshooting is second nature to you.You feel at ease navigating system settings.You have a passion for understanding how technology works.You are willing to investigate logs, connection tests, and edge cases.No prior VOIP experience is necessary—we will provide comprehensive training. What is crucial is your logical mindset, curiosity, and problem-solving skills.Your ResponsibilitiesDeliver exceptional technical support through chat and email.Investigate call flows, connectivity issues, audio quality concerns, device configurations, and setup errors.Diagnose VOIP-related challenges, such as latency, jitter, firewall configurations, and ISP behaviors.Examine logs, replicate issues, and collect data for deeper analysis.Manage a high volume of inquiries with precision and attention to detail.Document troubleshooting processes and contribute to our knowledge base.Represent CloudTalk with empathy, clear communication, and a sense of ownership.Who We’re Seeking A Logical Thinker: You enjoy unraveling puzzles and identifying root causes, structuring your thoughts with clarity. Tech-Savvy & Curious: You are comfortable with system settings, connection tests, and eager to explore how features operate. While you don’t need to be an engineer, you should possess an inquisitive nature. Problem-Solver With Ownership: Your measure of success is based on issues resolved rather than the number of tickets closed. You are proactive, accountable, and aim for excellence. Strong Communicator: Proficient in English (C1 level); Spanish is a bonus. Team Player Who Values Knowledge Sharing: We cherish individuals who foster learning among peers—curiosity and collaboration are integral to our culture.Why Join CloudTalk? Be Part of an Innovative Global Tech Product: Support a modern cloud-based communication solution that is transforming customer interactions worldwide.

Join Collibra’s Exceptional Support Team Collibra is on the lookout for a dynamic Senior Advanced Support Engineer (L3) to act as the ultimate technical authority within our esteemed global support organization. As a pivotal member of this team, you will not only troubleshoot issues but also investigate complex problems, mentor our Customer Support Engineers, and serve as the final checkpoint before any ticket escalates to Product & Engineering. Driven by the pursuit of excellence in a rapidly scaling company, you are eager to delve into the depths of intricate bugs. Your focus on quality ensures that you know precisely what to test and how to effect change with assurance. At Collibra, our customers represent our “True North,” and our Support team is at the forefront of delivering this commitment to superior service! This is a hybrid role based in our Prague office. Our flexible working model allows you to work from the office at least two days a week, fostering connectivity and collaborative progress as a unified team.

Join Apify as a Technical Customer Success Manager, where you will play a crucial role in ensuring our customers achieve success with our web automation and data extraction platform. You will work closely with clients to understand their needs, provide technical support, and help them leverage our technology for maximum impact. This position is ideal for someone who is passionate about technology and customer service.

Join us in the rapidly evolving tech landscape as we revolutionize the data storage industry. At Pure Storage, you will be at the forefront of innovation, growing alongside a team of the brightest minds in the field.Our mission is to create technology that transforms the world. If you're eager to embrace limitless possibilities and make a significant impact, we invite you to become part of our dynamic team.THE ROLEAs a Technical Services Engineer (TSE), you will be an integral member of our 24/7 global support team, assisting customers with their vital workloads on Pure Storage systems. You will tackle a variety of challenges that intersect hardware, software, and customer environments, employing advanced technical troubleshooting skills and excellent communication to provide effective solutions.Our culture is rooted in Persistence, Creativity, Teamwork, Ownership, and a Customer-First mentality. You will embody these values daily while collaborating closely with teams across Support, Engineering, and the field.WHAT YOU'LL DOManage and resolve support cases across multiple severity levels, including urgent incidents affecting customer production systems.Troubleshoot intricate environments encompassing storage, networking, operating systems, hypervisors, and applications, utilizing logs, traces, and remote access tools.Foster clear communication with customers: set expectations, outline action plans, and deliver concise, professional updates until resolution is achieved.Collaborate with internal teams (PSE, Engineering, Escalation Management, SEs, and field) to expedite the resolution of complex issues and prolonged escalations.Document insights in internal notes, JIRAs, knowledge bases, FAQs, and runbooks to enhance service continuity and improvement.Contribute to team growth by sharing expertise, providing training sessions, and informally mentoring junior engineers.Be part of shift, weekend, holiday, and on-call rotations as necessary to maintain our 24/7 global service.

Role overview The Tier 1 Support Analyst - Accounts role at Keyloop centers on assisting clients with account-related questions and technical issues. As the first point of contact, this position helps users solve problems and ensures their experience with Keyloop products runs smoothly. What you will do Troubleshoot account problems and technical challenges for clients Guide users through solutions and respond to their questions Work to deliver a positive customer experience with Keyloop services Contribute to ongoing improvements in support processes Location This role is based in Prague, Czech Republic.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

As a Network Support Engineer (L2), you will play a pivotal role in delivering exceptional second-line technical support to our clients. This position entails proactively addressing and resolving technical incidents while ensuring minimal disruption to service. You will manage incidents of medium complexity and strive for effective resolutions through your expert technical knowledge and problem-solving skills.Key Responsibilities:Deliver remote technical support to clients efficiently.Diagnose and identify the root causes of incidents.Guarantee prompt resolution of incidents and service requests.Engage in performance evaluations, pinpointing areas for improvement and suggesting actionable enhancements.Analyze recurring or high-impact incidents and manage them via a structured problem management process.

Join our dynamic team at Twisto as a B2B Customer Support Specialist, where you'll play a key role in providing exceptional support to our B2B clients. In this position, you will be responsible for addressing client inquiries, resolving issues, and ensuring a seamless experience with our products and services. Your expertise will contribute to building lasting relationships with our business partners and enhancing their satisfaction with our offerings.