Business Analyst - Asset Servicing in Pune

Role Overview Capco is hiring a Business Analyst focused on Asset Servicing in Pune. This position works closely with stakeholders to collect requirements, review business processes, and identify ways to strengthen service delivery within the financial sector. Main Responsibilities Work with stakeholders to understand and document business needs Analyze curr…

Role Overview Capco is seeking a Business Analyst/Project Manager to lead asset servicing initiatives in Pune, India. This position focuses on guiding projects that support change and improvement across the financial services industry. The role combines project leadership with hands-on business analysis, ensuring solutions meet client needs and business objectives. Key Responsibilities Lead asset servicing projects from planning through delivery Manage and strengthen client relationships throughout the project lifecycle Define, track, and deliver on project objectives Align project outcomes with business goals and client expectations Location Pune, India

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

Role Overview Capco seeks a Transaction Management Business Analyst in Pune. This role focuses on supporting the development and rollout of transaction management solutions for financial operations. What You Will Do Work with teams across departments to analyze business requirements related to transaction management Help streamline operational workflows and improve financial processes Contribute to projects that aim to increase transactional efficiency Support efforts to meet regulatory and compliance standards Location This position is based in Pune, India.

Amol Technologies is seeking a motivated and detail-oriented Senior Business Analyst to join our dynamic team in Pune. In this pivotal role, you will leverage your analytical skills to drive business solutions and optimize processes. You will collaborate with stakeholders across various departments to identify requirements, analyze data, and implement effective strategies for improved business outcomes.

Role Overview: We are seeking a talented Business Analyst to join our dynamic team at Custom Soft, a leading software provider based in Pune. The ideal candidate will facilitate communication between clients and technical teams, ensuring that requirements are clearly understood and accurately documented.Key Responsibilities:Conduct requirement gathering and analysis to understand client needs.Engage in effective client communication and provide technical estimations.Create detailed documentation including SRS, BRD, and FRD.Demonstrate strong written and verbal communication skills.Develop Work Breakdown Structures and Technology Architecture Diagrams.Create System Flow Diagrams (Flow Charts) for project clarity.Author case studies and various pre-sale documents.Prepare technical PowerPoint presentations for client engagements.Possess knowledge of testing processes and maintain effective interaction between developers and clients.

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a richer understanding of service trends. Key responsibilities encompass reviewing ticket categorization for accuracy, interpreting performance dashboards, pinpointing recurring issues, and transforming data into actionable insights for service leadership. Duties also include auditing tickets, flagging miscategorized entries, reporting on Service Level Agreement (SLA) compliance, monitoring backlog trends, and aiding problem management via thorough data analysis. As an extension of the quality function, this position is essential for enhancing ticket hygiene, boosting team performance, and delivering operational insights that foster continuous improvements within the service desk.DESCRIPTIONThe Service Desk Quality Analyst is a mid-level role that collaborates closely with the Service Desk team and leadership to:Oversee incoming new tickets in the Service Desk system to ensure prompt and accurate assignment to the appropriate team members.Monitor escalated tickets to swiftly identify high-priority or complex issues that demand immediate attention from Senior Analysts or Service Desk management.Maintain real-time monitoring of ticket queues and escalation pathways to avert bottlenecks and service delays.Provide backup support to Service Desk Analysts by managing tickets as necessary during peak periods, absences, or resource constraints, ensuring consistent service levels.Review and audit service desk tickets for coding accuracy and categorization.Identify and flag misclassified or incomplete entries.Monitor SLA compliance and generate weekly/monthly performance reports.Analyze incident and request trends to uncover recurring issues and opportunities for automation or documentation enhancements.Track backlog trends and report on resolution times.Support problem management by conducting thorough, data-driven root cause analysis.Interpret dashboards and translate technical data into clear, actionable insights for service enhancement.Contribute to quality improvement initiatives by identifying gaps and supporting process documentation.Utilize dashboards (e.g., Zoho ManageEngine, ServiceNow, Jira) to extract performance insights.Assist with standardizing ticket documentation practices.Collaborate with cross-functional teams to ensure consistency in incident reporting and documentation.This full-time role involves rotational shifts based on business requirements.

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsibilities will include setting up workspaces, validating configurations, administering user access, and troubleshooting application-related issues.You will effectively communicate solutions in a professional and user-friendly manner, ensuring that our customers receive the highest level of service.KEY RESPONSIBILITIESProvide outstanding support to end-users via an online Service Desk ticketing system.Engage with customers to process their inquiries and concerns regarding our wide range of IT products and services.Gather comprehensive information to fully understand requests, breaking them down into manageable tasks for efficient processing.Diagnose and resolve issues related to applications, infrastructure, internet connectivity, email clients, and more.Utilize available resources to conduct necessary research to assist users effectively.Adhere to established processes and procedures to ensure consistency and quality in service delivery.Identify and escalate priority issues to appropriate teams as necessary.Document all communications accurately in the Service Desk ticketing system.Proactively suggest alternative solutions to retain customer and client business.Communicate clearly and effectively with all stakeholders, tailoring messages to suit different audiences.Follow up on outstanding requests and callbacks as needed.Stay updated on system changes and enhancements.Assist team members by progressing their tickets during their absence or upon request.Report any requested process changes to the Senior Service Desk Analyst for validation.Carry out additional responsibilities as assigned by management.

Role overview Nice Systems Ltd. seeks a Senior Business Analyst for its Pune, India office. This role centers on developing business solutions and improving operational efficiency. The analyst partners with stakeholders to understand needs, review current processes, and deliver insights that advance company objectives. What you will do Work with stakeholders to gather and clarify business requirements Examine existing processes to spot opportunities for improvement Convert business needs into clear, actionable recommendations Serve as a bridge between IT and business teams, ensuring technology supports business goals Role impact This position plays a key part in aligning technology solutions with business priorities, ensuring practical outcomes that support strategic direction.

Job Title: Data AnalystAbout UsCapco, a Wipro company, is a leading global technology and management consulting firm recognized for its excellence in the financial services sector. Awarded the Consultancy of the Year at the British Bank Awards and ranked among the Top 100 Best Companies for Women in India 2022 by Avtar & Seramount, we operate in over 32 cities worldwide and serve more than 100 clients in banking, finance, and energy. Our expertise in transformation execution has garnered us a reputation for delivering impactful change.Why Join Capco?As a Data Analyst, you will engage in exciting projects with leading international and local banks, insurance firms, payment service providers, and other industry stakeholders that are shaping the future of financial services.Make an ImpactWe encourage innovative thinking, delivery excellence, and thought leadership to assist our clients in transforming their businesses. Collaborating with our clients and industry partners, we deliver groundbreaking solutions that are reshaping the energy and financial services landscape.#BeYourselfAtWorkAt Capco, we foster an inclusive, open culture that values diversity and creativity.Career AdvancementWith a flat organizational structure, every employee at Capco has the opportunity to shape their career trajectory as we grow together.

Join Capco as a Business Analyst specializing in Data & Technology for our Private Banking division. In this role, you will be a critical part of our team, driving data-driven decision-making and ensuring that our technology solutions align with our clients' needs. Your analytical skills will be key in interpreting complex data sets and delivering actionable insights.Your responsibilities will include collaborating with stakeholders to gather requirements, analyzing data trends, and developing strategies to enhance our banking services. You will also be responsible for preparing detailed reports and presentations to communicate findings effectively.

Role overview Nice Ltd. seeks a Business Analyst Specialist based in Pune, India. The position centers on using data to guide business decisions and strengthen operational strategy. Key responsibilities Collaborate with various departments to gather and review business data Analyze complex data sets to identify trends and patterns Translate findings into clear, practical recommendations Contribute data-driven insights to support strategic initiatives

Join Capco as a Fund Accounting Business Analyst and be a part of a dynamic team that helps financial institutions navigate the complexities of fund accounting. You will leverage your analytical skills to identify and implement solutions that enhance our clients' operations and drive efficiency.This role is ideal for individuals who are passionate about finance and technology, and are eager to contribute to innovative projects in the financial services sector.

Join Capco, a global technology and consulting firm dedicated to the financial services industry, as a Product Manager / Technical Business Analyst. In this role, you will spearhead the development of innovative products and solutions, working closely with clients to understand their needs and translate them into actionable strategies.As a Product Manager / Tech BA, you will manage product lifecycle processes, collaborate with cross-functional teams, and ensure that deliverables meet the highest standards of quality. Your analytical skills will enable you to gather requirements, conduct market research, and develop product roadmaps that align with Capco’s strategic objectives.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

Join Syngenta as a seasoned Business Consultant and play a vital role in designing, delivering, and deploying innovative solutions that will revolutionize our global operations. This multifaceted position involves full-spectrum engagement from concept to execution, merging finance, technology, and business transformation.Key Responsibilities:Lead the comprehensive design and implementation of solutions addressing diverse business needs in accordance with Syngenta's GSM standards.Facilitate fit-gap analysis sessions with stakeholders, performing in-depth process research and requirement gathering.Create detailed Business Requirement Specifications (BRS) and evaluate solution designs for efficacy.Collaborate with System Implementation partners and Application Support teams to guarantee effective delivery.Stakeholder Management & Integration:Serve as the liaison among business users, the IS organization, Business Architecture, and cross-tower teams.Oversee integration points across Production & Supply, Sales & Distribution, MDM, and Data & Information teams.Review and endorse essential deliverables such as Solution Design Documents, Functional Requirement Specifications (FRS), and Testing Plans.Implementation Leadership & Support:Provide ongoing support for minor change delivery.Conduct User Acceptance Testing (UAT) and training sessions for business users.Monitor and resolve any hypercare issues following deployment.Engage with advanced technologies to enhance operational efficiencies.

Join our dynamic team at CloudMoyo as a Senior Business Analyst & Product Owner. In this pivotal role, you will leverage your analytical expertise to drive product development and enhance user experience. Your insights will be crucial in shaping our product strategies and aligning them with customer needs.

Join our dynamic team as an RLS Analyst at Squircle IT Consulting Services Pvt Ltd, where we strive to innovate and excel in technology solutions. As an RLS Analyst, you will play a crucial role in analyzing and interpreting data, contributing significantly to our projects and client success.

Role overview NielsenIQ is hiring a Fixed Asset Associate in Pune. This role focuses on managing and maintaining accurate records for the company’s fixed assets. The position works closely with different teams to keep asset data up to date and support financial audits. What you will do Maintain and update fixed asset records Collaborate with other departments to verify asset information Assist with financial reporting and audit processes related to assets

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by building the foundational infrastructure for the next generation of provider data solutions. Our platform serves as the definitive source for provider data, ensuring unparalleled accessibility and actionability for the entire healthcare ecosystem.What distinguishes us? Our innovative, API-first, UI-agnostic provider network management platform automates key processes such as licensing, enrollment, credentialing, and network monitoring like never before. With seamless integrations into hundreds of primary data sources, we enhance visibility across the entire provider network management landscape. Our experienced team, boasting over 25 years in provider data system development at Oscar Health, is supported by leading venture capital firms that align with our bold vision of creating a unique healthcare cloud that eliminates barriers related to provider data.However, our success is driven not just by technology, but by our people. At Certify, we cultivate a meritocratic workplace where every voice is acknowledged, appreciated, and celebrated. Our foundation is built on trust, transparency, and accountability, and we continuously challenge the status quo. We invite passionate individuals like you to join us on this exciting journey as we reshape the healthcare data landscape.Role Summary: We are expanding our security team and are seeking a Security & Compliance Analyst to contribute to the development and maintenance of our security framework. This role aims to shift our security posture from reactive measures to proactive monitoring and compliance. You will collaborate closely with senior leadership to identify threats, manage vulnerabilities, and ensure our organization is always audit-ready.