Customer Success Engineer

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, ou…

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

This internship position is designed for candidates seeking valuable hands-on experience in the field.At Helpshift, we revolutionize customer service by uniting traditional support channels like email and phone with a modern, mobile-first approach. Our AI-driven platform allows companies to efficiently resolve customer issues, enhancing satisfaction across their user base. Leading brands such as Tencent, Supercell, and Coupons.com utilize Helpshift to deliver messaging-first customer support, reaching over 820 million active consumers monthly on two billion devices worldwide.As a member of our Customer Success Team, you will play a pivotal role in implementing solutions and ensuring customer satisfaction.

Role Overview: Join the dynamic team at MindTickle as a Customer Success Evangelist, where you will play a pivotal role in shaping the growth trajectory of a leading Silicon Valley enterprise. This unique position allows you to explore diverse use cases across various industries while collaborating with some of the brightest minds from our rapidly growing client base.Key Competencies Required: We envision this role necessitating a blend of three essential skill sets: Problem Solving, Product Insight, and Interpersonal Skills.Problem Solving: In this capacity, you will:Thoroughly understand clients’ business objectives and program goals.Foster product adoption and guarantee an outstanding user experience.Identify and address both overt and subtle customer challenges.Oversee the full customer lifecycle, including onboarding, planning, implementation, deployment, and ongoing engagement.Manage all aspects of your accounts, focusing on retention and opportunities for upselling.Product Insight: Your responsibilities will include:Being the voice of the customer for internal teams, especially the product team.Grasping the product philosophy and roadmap to effectively communicate them to customers.Utilizing analytics to discern usage trends and develop relevant metrics.Acquiring an in-depth understanding of the MindTickle product to deliver tailored solutions.Educating customers on MindTickle best practices and self-service options.Interpersonal Skills: You will need to:Collaborate with cross-functional and geographically diverse teams to ensure customers achieve their ROI.Set and manage customer expectations regarding product capabilities.Engage with customers, adopting multiple perspectives to resolve issues effectively.

Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats—such as mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits—ensuring they operate securely in today's dynamic digital landscape.As the first and only company to deliver a comprehensive mobile threat defense system, Zimperium® is at the forefront of enterprise mobile security. Our award-winning machine learning engine defends against device, network, phishing, and application attacks across iOS, Android, and Windows platforms, all while prioritizing user privacy through a non-intrusive approach.We are rapidly expanding and seeking a passionate Customer Success Manager (Resident Engineer). This role involves managing post-sale customer relationships, including relationship building, overseeing renewals, identifying expansion opportunities, driving solution adoption, and addressing escalations to ensure customer satisfaction. You will primarily focus on a key enterprise client, working onsite at their location, requiring a strong mix of customer management experience and technical expertise.

Join our dynamic team at MicroStrategy as a Customer Success Manager in Pune. In this pivotal role, you will work closely with our clients to ensure they achieve their business goals through effective use of our platform. Your strategic insights and proactive engagement will drive customer satisfaction and retention, making you a key player in our customer's journey.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for your clients, guiding them through their journey with MicroStrategy and ensuring they maximize the value from our products and services.Your responsibilities will include onboarding new clients, conducting regular check-ins, and providing ongoing support to address any concerns. You will collaborate closely with various teams to enhance customer experiences and drive retention.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business objectives using our cutting-edge analytics and business intelligence solutions. You will be the primary point of contact for our customers, guiding them through the onboarding process and ensuring they maximize the value of our products.Your responsibilities will include fostering strong relationships, understanding customer needs, and providing proactive support. You will collaborate with various internal teams to deliver exceptional customer experiences and drive product adoption.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

As an Implementation Success Manager at AppZen, you will play a crucial role in ensuring that our customers successfully implement and adopt our cutting-edge AI solutions. You will partner with clients to understand their unique needs, deliver tailored implementation strategies, and provide ongoing support to enhance user satisfaction and business outcomes.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

We are looking for a talented Android Developer to join our dynamic team at Custom Soft. As an Android Developer, you will be responsible for designing, developing, and deploying innovative mobile applications tailored for Android devices. This is an exciting opportunity to work on challenging projects that impact our global clientele.Design, develop, and maintain Android applications.Utilize your experience in Java programming to create robust applications.Demonstrate strong programming skills in Android app development.Engage in client communication to gather requirements and provide solutions.Possess strong skills in SQLite/MySQL database programming.Exhibit the ability to work collaboratively within a team or independently as needed.Implement database triggers, procedures, cursors, and joins efficiently.Conduct reviews of customized software, projects, and requirements.

Role Overview: We are seeking a talented Business Analyst to join our dynamic team at Custom Soft, a leading software provider based in Pune. The ideal candidate will facilitate communication between clients and technical teams, ensuring that requirements are clearly understood and accurately documented.Key Responsibilities:Conduct requirement gathering and analysis to understand client needs.Engage in effective client communication and provide technical estimations.Create detailed documentation including SRS, BRD, and FRD.Demonstrate strong written and verbal communication skills.Develop Work Breakdown Structures and Technology Architecture Diagrams.Create System Flow Diagrams (Flow Charts) for project clarity.Author case studies and various pre-sale documents.Prepare technical PowerPoint presentations for client engagements.Possess knowledge of testing processes and maintain effective interaction between developers and clients.

Key Skills Required: Proficient in PHP, MySQL, and Ajax.Job Responsibilities:Design and develop dynamic web applications.Demonstrate solid experience in PHP, MySQL, and Ajax.Familiarity with HTML and JavaScript.Exhibit strong programming capabilities with a commitment to timely delivery.Understand OOP principles and the Software Development Life Cycle (SDLC).Engage in client communication and requirement analysis.Participate in review sessions with clients and team members, including task and project reviews.Ability to collaborate effectively within a team and also work independently.Experience with Joomla, CSS, and XML is a plus.Knowledge of web services is essential.

About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.

Founded in 2000, Ivalua stands as a premier global provider of innovative cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua, we foster a vibrant global community of outstanding professionals who are dedicated to leveraging digital transformation to enhance the sustainability and resilience of supply chains, thereby unlocking the potential of supplier collaboration. Our advanced cloud-based spend management platform empowers some of the world's most esteemed brands to efficiently manage all categories of spend and suppliers, ultimately driving profitability, enhancing ESG (environmental, social, and corporate governance) performance, mitigating risk, and boosting productivity. With a shared passion and ambition, we inspire and challenge each other to create impactful experiences for our colleagues, customers, partners, and communities. Discover more at www.ivalua.com. Connect with us on LinkedIn. THE OPPORTUNITY CONTEXT: Our RUN department, with an international scope across EMEA, AMER, and APAC, is experiencing dynamic growth, comprising around fifty experts who utilize Ivalua procurement solutions for our customers post go-live. The team is expanding to ensure the satisfaction of our increasing customer base. ROLE: We are currently seeking an Associate Customer Application Engineer. In this role, you will report to the RUN Manager of the technical customer support team, and your primary responsibilities will include managing customer relationships concerning the maintenance of applications from both operational and technical perspectives. You will lead enhancements, upgrades, and application performance tuning activities. Comprehensive training and certification on our Buyer application (SaaS Source-to-Pay software package) will be provided. WHAT YOU WILL DO WITH US Manage customer relationships by gathering business requirements and analyzing their impact on the implemented solutions. Provide guidance to customers on procurement best practices and configuration management. Utilize the Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize the Ivalua Buyer solution to meet specific business needs. Conduct reverse engineering and debugging to resolve project issues at all phases of the implementation cycle. Develop advanced configuration knowledge and demonstrate strong technical creativity skills to leverage configuration features effectively.

Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.