Customer Success Manager at MicroStrategy | Pune

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for your clients, guiding them through their journey with MicroStrategy and ensuring they maximize the value from our products and services.Your responsi…

Join our dynamic team at MicroStrategy as a Customer Success Manager in Pune. In this pivotal role, you will work closely with our clients to ensure they achieve their business goals through effective use of our platform. Your strategic insights and proactive engagement will drive customer satisfaction and retention, making you a key player in our customer's journey.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business objectives using our cutting-edge analytics and business intelligence solutions. You will be the primary point of contact for our customers, guiding them through the onboarding process and ensuring they maximize the value of our products.Your responsibilities will include fostering strong relationships, understanding customer needs, and providing proactive support. You will collaborate with various internal teams to deliver exceptional customer experiences and drive product adoption.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Microstrategy Developer. We are looking for a skilled professional who is passionate about data analytics and visualization. In this role, you will be responsible for designing, developing, and deploying Microstrategy solutions that meet the needs of our clients.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

Role Overview: Join the dynamic team at MindTickle as a Customer Success Evangelist, where you will play a pivotal role in shaping the growth trajectory of a leading Silicon Valley enterprise. This unique position allows you to explore diverse use cases across various industries while collaborating with some of the brightest minds from our rapidly growing client base.Key Competencies Required: We envision this role necessitating a blend of three essential skill sets: Problem Solving, Product Insight, and Interpersonal Skills.Problem Solving: In this capacity, you will:Thoroughly understand clients’ business objectives and program goals.Foster product adoption and guarantee an outstanding user experience.Identify and address both overt and subtle customer challenges.Oversee the full customer lifecycle, including onboarding, planning, implementation, deployment, and ongoing engagement.Manage all aspects of your accounts, focusing on retention and opportunities for upselling.Product Insight: Your responsibilities will include:Being the voice of the customer for internal teams, especially the product team.Grasping the product philosophy and roadmap to effectively communicate them to customers.Utilizing analytics to discern usage trends and develop relevant metrics.Acquiring an in-depth understanding of the MindTickle product to deliver tailored solutions.Educating customers on MindTickle best practices and self-service options.Interpersonal Skills: You will need to:Collaborate with cross-functional and geographically diverse teams to ensure customers achieve their ROI.Set and manage customer expectations regarding product capabilities.Engage with customers, adopting multiple perspectives to resolve issues effectively.

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

As an Implementation Success Manager at AppZen, you will play a crucial role in ensuring that our customers successfully implement and adopt our cutting-edge AI solutions. You will partner with clients to understand their unique needs, deliver tailored implementation strategies, and provide ongoing support to enhance user satisfaction and business outcomes.

Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats—such as mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits—ensuring they operate securely in today's dynamic digital landscape.As the first and only company to deliver a comprehensive mobile threat defense system, Zimperium® is at the forefront of enterprise mobile security. Our award-winning machine learning engine defends against device, network, phishing, and application attacks across iOS, Android, and Windows platforms, all while prioritizing user privacy through a non-intrusive approach.We are rapidly expanding and seeking a passionate Customer Success Manager (Resident Engineer). This role involves managing post-sale customer relationships, including relationship building, overseeing renewals, identifying expansion opportunities, driving solution adoption, and addressing escalations to ensure customer satisfaction. You will primarily focus on a key enterprise client, working onsite at their location, requiring a strong mix of customer management experience and technical expertise.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

We are looking for a talented Android Developer to join our dynamic team at Custom Soft. As an Android Developer, you will be responsible for designing, developing, and deploying innovative mobile applications tailored for Android devices. This is an exciting opportunity to work on challenging projects that impact our global clientele.Design, develop, and maintain Android applications.Utilize your experience in Java programming to create robust applications.Demonstrate strong programming skills in Android app development.Engage in client communication to gather requirements and provide solutions.Possess strong skills in SQLite/MySQL database programming.Exhibit the ability to work collaboratively within a team or independently as needed.Implement database triggers, procedures, cursors, and joins efficiently.Conduct reviews of customized software, projects, and requirements.

Role Overview: We are seeking a talented Business Analyst to join our dynamic team at Custom Soft, a leading software provider based in Pune. The ideal candidate will facilitate communication between clients and technical teams, ensuring that requirements are clearly understood and accurately documented.Key Responsibilities:Conduct requirement gathering and analysis to understand client needs.Engage in effective client communication and provide technical estimations.Create detailed documentation including SRS, BRD, and FRD.Demonstrate strong written and verbal communication skills.Develop Work Breakdown Structures and Technology Architecture Diagrams.Create System Flow Diagrams (Flow Charts) for project clarity.Author case studies and various pre-sale documents.Prepare technical PowerPoint presentations for client engagements.Possess knowledge of testing processes and maintain effective interaction between developers and clients.

Key Skills Required: Proficient in PHP, MySQL, and Ajax.Job Responsibilities:Design and develop dynamic web applications.Demonstrate solid experience in PHP, MySQL, and Ajax.Familiarity with HTML and JavaScript.Exhibit strong programming capabilities with a commitment to timely delivery.Understand OOP principles and the Software Development Life Cycle (SDLC).Engage in client communication and requirement analysis.Participate in review sessions with clients and team members, including task and project reviews.Ability to collaborate effectively within a team and also work independently.Experience with Joomla, CSS, and XML is a plus.Knowledge of web services is essential.

About MindtickleMindtickle stands at the forefront of the revenue productivity landscape, offering an innovative platform that integrates on-the-job learning with effective deal execution to maximize revenue generation per representative. Recognized as a market leader by distinguished industry analysts and ranked by G2 as the premier sales onboarding and training solution, we take pride in our recent recognition as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewThe Senior Program Manager for Services Delivery is a pivotal individual contributor role, tasked with overseeing comprehensive program ownership, facilitating customer communication, and ensuring the successful execution of intricate, customer-centric projects across Mindtickle’s diverse service offerings. This role encompasses the entire engagement lifecycle—ranging from pre-sales scoping and estimation to delivery, launch, and project handover—with a commitment to delivering outcomes that meet high standards of quality, predictability, and customer satisfaction. The position emphasizes hands-on leadership in delivery rather than personnel management. The ideal candidate will exhibit a disciplined yet flexible approach to processes, possess strong communication skills for leading customer discussions, managing expectations, resolving conflicts, and adeptly guiding stakeholders through complexities with a resolute customer-first mindset.

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.The Role: Customer Success EngineerAs a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.What Will You Do?● Manage a designated group of customers and ensure their retention.● Provide technical consultancy and guidance during the post-sales process.● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

This internship position is designed for candidates seeking valuable hands-on experience in the field.At Helpshift, we revolutionize customer service by uniting traditional support channels like email and phone with a modern, mobile-first approach. Our AI-driven platform allows companies to efficiently resolve customer issues, enhancing satisfaction across their user base. Leading brands such as Tencent, Supercell, and Coupons.com utilize Helpshift to deliver messaging-first customer support, reaching over 820 million active consumers monthly on two billion devices worldwide.As a member of our Customer Success Team, you will play a pivotal role in implementing solutions and ensuring customer satisfaction.

Key Skills Required:· Strong proficiency in ASP.NET, C#.NET, SQL Server, JavaScript, CSS, jQuery, Ajax, and HTML is essential.· Proven experience in ASP.NET and C#.NET application development is mandatory.· Familiarity with WPF is a plus.Job Responsibilities:Design and develop sophisticated web applications using ASP.NET and C#.Engage with advanced .NET functionalities and third-party APIs.Work across diverse industries including Real Estate, Healthcare, E-Learning, E-Commerce, Logistics, ERP, and CRM.Responsible for coding, form design, database architecture, and writing stored procedures.Conduct requirement reviews, project assessments, and collaborative review sessions with clients and team members.Ensure timely task execution, deployment, and maintain a smart working approach.Preferred Qualifications:Immediate availability is highly preferred.Location: Pune, India.

Job DescriptionAs a .Net Developer, you will have the opportunity to design and develop sophisticated web applications using Asp.Net technology. You will work on cutting-edge .Net features and integrate third-party APIs to enhance our applications.Your role will encompass development in various sectors, including Real Estate, Healthcare, e-Learning, e-Commerce, Logistics, ERP, and CRM. Responsibilities include coding, form design, database architecture, and writing stored procedures.You will participate in requirement reviews, project assessments, and customized software evaluations, ensuring a collaborative approach with clients and team members. Timely delivery and deployment of tasks are essential.Preferred Qualifications:- Proficiency in Asp.Net, C#.Net, SQL Server, JavaScript, CSS, jQuery, Ajax, and HTML is essential.- Prior experience in Asp.Net and C#.Net application development is required.- Familiarity with WPF will be an added advantage.- Candidates who can join immediately will be prioritized.Location: Pune, India. Preference will be given to candidates based in Pune.Please include the following details in your application:- Current Company Name- Monthly In-hand Salary- Notice Period- Relevant Experience in ASP.Net / C#.NetOnly BE/B.Tech (Comp/IT/Other Stream) graduates with 1 to 2 years of experience will be considered. Apply with your updated resume through this portal.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.